New Subscription. ESim not registered

[SunYang]

I'm a new subscriber, porting in my number. My PM eSim is installed, but not registered on the PM network.

I received the email that said "Congratulations, your Public Mobile subscription is now active" and "Please note it may take up to 5 hours for us to transfer your number from your previous provider."

I installed the eSim and it shows in my phone (Galacy Z flip 3). The PM esim doesn't have a number assigned and is not registered on the network. I can't make calls with it. I have restarted the phone.

The number I was porting in is still associated with my old carrier's physical SIM. I can still make calls with it. It looks like it was never ported out.

What do I do next? Thanks in advance.

[funpig1]

@SunYang 

If all that advice does not work, call for porting assistance. Check your private messages.

[softech · Accepted solution]

@SunYang 

First, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone 

Also, make sure the PM esim is showing enabled there

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there