Esim

[164]

Hi,
I purchased a new eSIM via "Change Your SIM Card" in Self-Serve to switch to an iPhone. However, I never received the activation summary email containing the QR code — I've checked all folders and confirmed my registered email address is correct. I also checked the Account tab in the app but couldn't find a retry or download option there.
Could an agent please resend or reissue the eSIM QR code / activation code (SM-DP+ address)?
Thank you.

[softech]

@164 

to get a new eSIM or switch to esim, you don't use that "change your sim card", you use the PM app

To rebuy new eSIM , first, download the app on your phone and login.  If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM. 

Once it confirms your phone is eSIM compatible, click Pay $  and Install