Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got the same message. Simple google says my phone A20 is voLTE compatible so I just moved to 5G plan. I am just hoping it will work.
I received a text that my 3G service would be retired next year so I purchased a new phone (Moto G35 5G) and upgraded my plan to 4G. Since the switch, I have not been able to access mobile data. Keeps saying no Internet. I've been through (I think) a...
I received a text telling me I need to switch to Telus? Before March 1,2027. Why can't I just up my plan to a 5G? Would someone be so kind and explain why I can't stay with Public. Do I need to buy a new phone to enable VoLTE to work? Thank you in ad...
Hello Support,I have lost my phone and my physical SIM card. I need a Customer Support Agent to help me update my account email address and perform a SIM swap. This is URGENT as I don't have access to any of my banking info, as well as everything i h...
I started in February, and it's not working, and I cannot talk to anyone, and get help for this. Why?
I purchased a subscription/eSIM by mistake. It has NOT been activated. Please cancel the subscription and refund the charge.email account: xxxxxxxxxxxxxxxxxxxxxDate of payment: 25.5.2026amount:50.40 CADEdit by Dunkman: removed personal information
Need help !! I have not been able to connect to PM . I have tried resetting it multiple times .. I received a message telling me that the SIM card I installed yesterday ended in 3683however that is not the right SIM card number that I have ! Very fru...
No changes to account. Last of the subscription and I'm showing no data usage. I can't use data, but phone and text work. Data shouldn't just break. And the process to get support is awful.
I just got a new Public Mobile SIM, but I can't text and only outgoing calls (sometimes).
Is you 2 year promo a promo code or was it established some other way when you signed up?
I have a 2 year 50% promo active, today I noticed that a PMDATA10 (10GB Bonus) promo is available. I am interested to get this too, however if I add this PMDATA10 to my account, will it affect my active 2Yr-50% promo ?
I have 3 accounts that I just opened and I need to close them down as I don’t have any numbers attached to them
I upgraded to Samsung A17 earlier this month and still got charged the $5 3G fee. I checked my phone's IMEI and it's still not supported.
I am currently not in Canada and am unable to receive any SMS messages on my phone. This is preventing me from completing verification or accessing my account. I can't even paid the Public Mobile fee cause I can't receive the verification code
i received an offer for a promotional plan through text message, where you reply YES1 if you'd like to switch. I've logged in to my account but the same plan is not available there.how do I find the terms and conditions of the plan offered through te...
Should I be concerned if I got a text message falsely saying: “Public Mobile here. You have used 75% of the high speed data included in your service. Go to My Account at https://selfserve.publicmobile.ca for more options.”When I log into my account, ...
My number was ported from Lucky Mobile to Public Mobile using eSIM. Outgoing calls and mobile data work, but incoming calls do not reach my phone and go to an automated voicemail system instead. Lucky Mobile service is already inactive, so the port a...
How can I have my eSim's QR code resent to my email. My Android phone has my old public mobile number in its MyPhone settings. Is it possible to have an email of the QR code resent?Thank you
If you are making monthly payments for your phone can you still switch from Telus to pm?
Hi Y'all,I’m experiencing an issue where my incoming calls are not going through properly. Most of the time, the call drops before my phone even rings. The person calling me usually has to try 3 to 4 times before the call finally connects and rings o...
I have no signal after activation 8 hours ago. I can’t call nor text. No internet as well when outside. Please help. I tried switching off and turning back on but still no signal. I tried resetting my network but still no signal.
Hi. Is there a tracking number or anyway to know what is going on with my sim card? Thank you
I was charged extra because of the '30-day 3G Usage Price Increase, $5.00'. My mobile phone is 4G-supported. Please resolve the issue.
I have done everything that I was asked to do to transfer number from old provider but they have not sent me a code I have been waiting 15 hours. I must be doing something wrong I need help
I am having an issue porting my phone number. Previous provider states my number is still transferable even it’s inactive. Please help me porting my number again.
I have tried for 2 days to get my payment through. My payment method has not changed and everything looks good but public mobile sent me a text saying my account is on hold for payment. They say to update my payment details. My info has not chang...
I am trying to cancel my son's subscription as his father bought him a new phone with a new number, but i can't log in to do so as it asks to send a code to a number we can no longer access before it will confirm me to log in. Please advise.
