Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost all phone and texting this week. When I tried to access my account, I couldn’t because my email has changed since I set up my account and I forgot to update it. I put in my old email and password but then it said a verification code was sent...
I received a notification in my account with the following promo:"More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026. Conditions and exclusions apply...
Hi,My credit card expired, I have updated it to a new card, can you please process the due payment and active my subscription plan asap? thanks my account: [email protected] Yan Jiang
How do I change the esim with by a new one I downloaded on the wrong phone
I m not getting mobile data from last week.
Still DINT Have INCOMING CALLS. Please correct this. I activated my account on May 26, 2026 and still have NO INCOMING Calls. please help. I m paying for a service that I’m not getting.
I'm getting dropped connections on 5g. Roughly dropping and reconnecting once per minute.No issues with streaming, or hotspotting for my laptop.Edmonton, Pixel 7This started happening about a month ago..
I think I previously unsubscribed to texts from Public Mobile. Can you resubscribe me?
How long does it take for the add-on to activate and allow usage of it after the purchase has been made? Thanks.
Trying to get my sim card activated but no response.
There is a new promo code for everyone that is paying $24/month or higherPMDATA10 Gives you 10GB data monthly for free for 24 months. Go to the payment tab in the app, or manage subscription on the website to apply
Once switching to public mobile my son's blue tooth doesn't work with the sound. It causes a lag in the video.It works fine before switching networks
Can only get 6 digit verification code intermittently Iphone is stuck on SOS. No service for days. Waiting for ages for CS agent response
Hi, the situation is that my service was getting renewed today but i forgot to update the CC. my service was interrupted and that's when i realized that payment probably didn't go through because i forgot to update. now that i updated, it's been 4 ho...
Moved to French support section
Issues with payment with my husband account and my account, Try to save new card but it is saying try another method.
Hi cant get any cellular service
I've had data up until 4 days ago when all of a sudden it just goes out and I've played with the APN and the airplane mode nothing is working I'm not over my data and I have auto payment so everything on that e d should be fine I don't know what to ...
Have been trying to update my payment details for days, but I keep getting the error "notAbleToProcessRequest". I received a new bank card (which is working), but neither the website or app will accept it.
Hello all. As of yesterday I can no longer send pictures through text. I tried resetting network settings and the all caps APN address thing. Hasn't worked. I'm using an iphone7
Started last night. No phone calls, texts, or data. Already tried restarting / air plane mode on and off.
Has anyone ever been charged twice I had two payments taken off the Sameday first time ever
Hello,I am not receving any incoming calls after porting my number to public mobile service. I can call out and use the dats but incoming call are not coming thru.Can you please help me.Thank you
Hi,We were told in the chat ======= Here’s what’s currently available at the $35/mo price point: $35/mo Plan Options: The $35/mo plan currently offered is 40GB on 5G speed ======= But I don't see such plan in the Shop. Thanks
If I buy the unlimited US roaming package for $30, how do I activate the first day of usage?
Id like my caller id name updated to the current first and last name on the account, thank you!
My son's old phone died and we're trying to set up a new phone but can't get the esim set up. We are unable to log into his public mobile app because we can't access SMS messages sent to his number. He can't access his email either because its send...
I am not using my phone that much in the evening but the past few days I have usage of satay between 500mb and 1.5 gigs. And this is the time I still am on my wifi and then heading to bed. I have used 15 of 20 gigs now and not even half of my month y...
I dropped my old phone and now the buttons and screen doesn't turn on but I can still get messages and my alarms go off. I got a new phone and I don't know how to get my phone number to work on my new phone when I can't access anything from my old ph...
