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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2651 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4802 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38247 Views
  • 150 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49538 Views
  • 182 replies
  • 30 Bravos

Trying to reactivate an account?

I am trying to reactivate an old account to resubscribe to public. I’ve gotten as far as the credit card put in my new credit card information which I don’t think was the same as the old credit card information and it would not accept. It just said t...

Bruce1950 by Great Neighbour / Super Voisin
  • 129 Views
  • 1 replies
  • 0 Bravos

I had siged up so many people before the point started.

I used to get so many discount and was the reason why I am with PM. My son noticed a couple of changes to my account. I was getting so many discounts and now not seeing anything. This is not right. Should I not atleast see equivilant points being giv...

Resolved! Account payment

My account did an auto new payment with out my permission now what I'm so post to do with a $50 card ??

Wdcc by Great Neighbour / Super Voisin
  • 317 Views
  • 5 replies
  • 0 Bravos

Resolved! What is the actual true limit on unlimited USA-Mexico roaming?

The Public Mobile deal with 60 GB data for CAD $35 is an incredible price.What are the actual genuine true soft/hard limits on this plan? I don't ever believe any mobile company selling "unlimited" features. TGTBT. I wasn't born yesterday.I live betw...

arielvega99 by Great Neighbour / Super Voisin
  • 596 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring Public Mobile phone number to new phone

Hello all. I should know this but I don't. I currently have a plan/phone number with Public Mobile. I am upgrading to a new phone. I need to keep my current phone number. What are the steps involved? Currently have an ESIM and have ordered a physical...

Avn1007123 by Good Citizen / Bon Citoyen
  • 332 Views
  • 5 replies
  • 0 Bravos

How do I set up an EverSafe account for a PM phone?

   My PM phone was set up sometime in 2022, for my child to use. The bill is paid each month.  Voice mail was not set up because the phone is used almost entirely for text messages and the occasional received call.  Shortly after it was set up, PM ch...

Guy_Goodman by Good Citizen / Bon Citoyen
  • 204 Views
  • 2 replies
  • 0 Bravos

Using my phone in Argentina

I’ll be travelling to Argentina and need to use my phone there ie to receive and respond to texts, to receive and return calls and to access email messages etc what options do I have? I’m unclear if any of the current plans will work while I’m overse...

Oreo4 by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Can't call in or out

I am in the USA and I can't call Canada or receive calls from anyone.I followed the instructions from yesterday IT to use the T-mobile and version provider. It worked to make two calls and then this morning it doesn't work now.Someone in a IT replied...

Fashyne by Good Citizen / Bon Citoyen
  • 325 Views
  • 8 replies
  • 0 Bravos

Unable to make or receive voice calls

I'm a customer in the east of Toronto, and I've been using PM for more than 5 years. Recently, PM has become very unstable. About a week ago, my phone suddenly couldn't make or receive voice calls, but text and data were functioning normally. I searc...

Amy_Mao by Great Neighbour / Super Voisin
  • 277 Views
  • 6 replies
  • 1 Bravos

How long to resolve a log in issue?

I signed up today for public mobile. Paid and asked for an eSIM, downloaded the app and it sent a code to my phone number and entered and then it sent a code to another phone number which I presume is one that I had with public about 2 years ago (for...

Fibtje by Good Citizen / Bon Citoyen
  • 218 Views
  • 5 replies
  • 0 Bravos

Porting number issue

I have two number A and B, I ported my A number from Bell to PM, it works, after I made a mistake , I used same account to port my A number to B number , I only have B number now, I lost my A number, What should I do? I need my A number too.

hrbdld by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

No referral credit applied for new activation

Hi,the referral code xxxxx was for xxxxxx and this was definitely applied during new activation of xxxxxxx. As per Moderator to my referred friend , we were asked to send you request to fix the issue. Please credit the bonus. 

Charu09 by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

Us roaming not working

I redeemed reward points for data in the US and it didn't work so I paid $30 for a non-US plan and it still doesn't work please help me

Hedard by Great Neighbour / Super Voisin
  • 292 Views
  • 4 replies
  • 0 Bravos

Address is valid but not in app database

Hi there,I'm trying to buy a plan in the app but when I get to the enter address page, my address isn't found in the drop-down list and neither is my village (Muenster, SK,xxxx). I have credit cards registered to this address and receive packages her...

Anastasia22 by Great Neighbour / Super Voisin
  • 376 Views
  • 10 replies
  • 0 Bravos

Data not working.

I have had a public mobile account for quite a while now. But a couple of weeks ago I bought a second phone and a new SIM card and subscribed to a new plan. Do I will be using 2 different phones.  I have been using new phone for a week or so at home ...

Ginjam123 by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos

My new sim card

I try paying  My bill. But my phone stop working. Said my phone chip  was inactive I buy a new chip with a 50 dollar pree paid card to add on.  I can't transfer MG old # to my new chip. And am frustrated 

Kaylawall by Good Citizen / Bon Citoyen
  • 820 Views
  • 31 replies
  • 0 Bravos

WiFi Calling

Is there seriously no WiFi calling with PM? Had I known this I wouldn't have switched. It's 2025. My own fault, but I thought this was available with every provider out there.  edited by computergeek541:  inappropriate language that violates the term...

Thebigdirty by Great Neighbour / Super Voisin
  • 306 Views
  • 7 replies
  • 0 Bravos

ESIM for trip to France?

What is the best approach to doing this?  I am new to all this sort of thing.  Any help really appreciated.Should I buy a physical sim or esim in France, or try to set something up here before I go? 

JohnG2 by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't access account

Every time I try to access my account, EverSafe sends a message saying "We've noticed you have an active Public Mobile service and would like to confirm your full access."  EverSafe then sends a 6 digit code to my phone, which I have now entered corr...

Georgia28 by Great Neighbour / Super Voisin
  • 155 Views
  • 1 replies
  • 0 Bravos

Resolved! Current plan $23, want to decrease data to $19 plan

The $19 and $20 plans don't show as an option under change plans but I no longer need data and need to change. I'd like to stay with Public but will switch to PC if I have to.Someone please tell me how to decrease my plan. This shouldn't be this hard...

ScotR by Great Neighbour / Super Voisin
  • 305 Views
  • 5 replies
  • 0 Bravos

Internet not working on CAN-US-MEX plan in Mexico

I upgraded my plan yesterday for my trip to Mexico to include roaming but Today I got unpleasant surprise. There is no roaming on my phone. Plan wasn’t cheap so I would like this to be fixed as soon as possible or I’d like to get my money back for se...

Marexas by Great Neighbour / Super Voisin
  • 299 Views
  • 6 replies
  • 0 Bravos

No incoming/outgoing calls, existing customer

Hi,My phone has not been able to make or receive calls since yesterday. Some observations from preliminary trouble-shooting as follows,Text is functioning normallyWhen trying to call out, there was no sound and it took a few seconds before the phone ...

JPM2023 by Good Citizen / Bon Citoyen
  • 873 Views
  • 16 replies
  • 0 Bravos

Joining Public from the USA?

Maybe a bit of an odd question, but I will be moving to Canada within the next few months and I just had to get a new phone and plan. Rather than pay for a US-based service and then have to go through the hassle of switching once I've moved, I'd like...

Lg Velvet Volte compatibility

Hi, my wife is looking to switch with Public Mobile and she currently have a lg Velvet 5G (lg lm-g900um) Anyone know if this device is compatible with Volte with Public Mobile? Thanks

petergriffiny by Great Neighbour / Super Voisin
  • 663 Views
  • 10 replies
  • 0 Bravos
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