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My account. Need to chat with service support agent

Trying to reactivate an account?

I am trying to reactivate an old account to resubscribe to public. I’ve gotten as far as the credit card put in my new credit card information which I don’t think was the same as the old credit card information and it would not accept. It just said t...

I had siged up so many people before the point started.

I used to get so many discount and was the reason why I am with PM. My son noticed a couple of changes to my account. I was getting so many discounts and now not seeing anything. This is not right. Should I not atleast see equivilant points being giv...

How do I set up an EverSafe account for a PM phone?

   My PM phone was set up sometime in 2022, for my child to use. The bill is paid each month.  Voice mail was not set up because the phone is used almost entirely for text messages and the occasional received call.  Shortly after it was set up, PM ch...

Using my phone in Argentina

I’ll be travelling to Argentina and need to use my phone there ie to receive and respond to texts, to receive and return calls and to access email messages etc what options do I have? I’m unclear if any of the current plans will work while I’m overse...

Can't call in or out

I am in the USA and I can't call Canada or receive calls from anyone.I followed the instructions from yesterday IT to use the T-mobile and version provider. It worked to make two calls and then this morning it doesn't work now.Someone in a IT replied...

Unable to make or receive voice calls

I'm a customer in the east of Toronto, and I've been using PM for more than 5 years. Recently, PM has become very unstable. About a week ago, my phone suddenly couldn't make or receive voice calls, but text and data were functioning normally. I searc...

How long to resolve a log in issue?

I signed up today for public mobile. Paid and asked for an eSIM, downloaded the app and it sent a code to my phone number and entered and then it sent a code to another phone number which I presume is one that I had with public about 2 years ago (for...

2024 receipts for tax purposes

Hi, where can I get proof of payment of phone bills for 2024 for tax purposes. Thanks

Porting number issue

I have two number A and B, I ported my A number from Bell to PM, it works, after I made a mistake , I used same account to port my A number to B number , I only have B number now, I lost my A number, What should I do? I need my A number too.

No referral credit applied for new activation

Hi,the referral code xxxxx was for xxxxxx and this was definitely applied during new activation of xxxxxxx. As per Moderator to my referred friend , we were asked to send you request to fix the issue. Please credit the bonus. 

Us roaming not working

I redeemed reward points for data in the US and it didn't work so I paid $30 for a non-US plan and it still doesn't work please help me

unable to activate my phone at the final step

international minutes uses

when i try to call my international minutes it tells me i have used them 

Address is valid but not in app database

Hi there,I'm trying to buy a plan in the app but when I get to the enter address page, my address isn't found in the drop-down list and neither is my village (Muenster, SK,xxxx). I have credit cards registered to this address and receive packages her...

Data not working.

I have had a public mobile account for quite a while now. But a couple of weeks ago I bought a second phone and a new SIM card and subscribed to a new plan. Do I will be using 2 different phones.  I have been using new phone for a week or so at home ...

My new sim card

I try paying  My bill. But my phone stop working. Said my phone chip  was inactive I buy a new chip with a 50 dollar pree paid card to add on.  I can't transfer MG old # to my new chip. And am frustrated 

WiFi Calling

Is there seriously no WiFi calling with PM? Had I known this I wouldn't have switched. It's 2025. My own fault, but I thought this was available with every provider out there.  edited by computergeek541:  inappropriate language that violates the term...

ESIM for trip to France?

What is the best approach to doing this?  I am new to all this sort of thing.  Any help really appreciated.Should I buy a physical sim or esim in France, or try to set something up here before I go? 

Internet not working on CAN-US-MEX plan in Mexico

I upgraded my plan yesterday for my trip to Mexico to include roaming but Today I got unpleasant surprise. There is no roaming on my phone. Plan wasn’t cheap so I would like this to be fixed as soon as possible or I’d like to get my money back for se...

No incoming/outgoing calls, existing customer

Hi,My phone has not been able to make or receive calls since yesterday. Some observations from preliminary trouble-shooting as follows,Text is functioning normallyWhen trying to call out, there was no sound and it took a few seconds before the phone ...

Joining Public from the USA?

Maybe a bit of an odd question, but I will be moving to Canada within the next few months and I just had to get a new phone and plan. Rather than pay for a US-based service and then have to go through the hassle of switching once I've moved, I'd like...

Lg Velvet Volte compatibility

Hi, my wife is looking to switch with Public Mobile and she currently have a lg Velvet 5G (lg lm-g900um) Anyone know if this device is compatible with Volte with Public Mobile? Thanks