Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! I’m not having any luck contacting customer service. I’m on the last step to transfer my existing number to Public Mobile for myself and my husband’s, the payments have gone through. We don’t want to lose our current numbers as we have had them...
Hey folks. Bought this phone a couple weeks ago to try out "dumb phones". Love it so far. Only issue is that is won't send/receive photo messages in the standard Google Messages app.Everything sends fine via FB Messenger or Whatsapp, though. I have t...
How to update credit card
This is exactly whats happening to me also...
I am still connected to my previous provider which means I can only receive calls through them
My. Phone was in my car when it was put into the impound so I can't reset Password without the 2 step verification code sent to my number on that phone..I used to be able to listed n to my voice mail for codes but now I need into my P. M account to ...
I have canada/usa/mexico plus 2 one-time 500 Int'l LD add-ons
When I try to use the phone app it just opens then closes. In web browser I sign in and confirm via email, but will not show me my account.
I have tried many times to activate my subscription, but every time I try the error code comes up that it cannot be activated and then when I try to contact support, it will allow me to login only to lead me to a blank page. I have also tried submitt...
I switched. I have a bill for my service. but it says I have no service right now.
I have a phone number with coverage in America Mexico Canada. I am currently in the US and I want to send an SMS to my friends who are in the US, what should I do? Can I call an text them?
Activation paid but no eSIM was generated and I did not receive a QR code. After submitting activation in the app, the app keeps showing an error and loops back to activation. The website only shows ‘Finish setup in the app’ with my payment receipt. ...
please reverse my poitns redemption of 20 points done on April 6,26 as I was trying to credit my bill. if you can please credit my bill with the 20 points instead.
Will need your help to complete my sim / plan registration. After making payment it's redirecting me to the app and my app has been saying it's under maintenance. I am in cold lake Alberta
I switched from another provider to Public Mobile and so far I have had a horrible experience. My old number has been inactivated and new one does not work - I cannot call, text or use the mobile data. I have raised several tickets - none of which ar...
Hello, need help, been unable to complete my sim registration after making payments, it refers to the app, and app is currently under maintenance for the past 2 hours, what else can I do
Hi there,I'm having trouble with an online service that semi-requires a phone number, but won't let me use my (17 month old) Public number.Is there anything I can request from Public by way of documentation/verification that my number is my number?It...
I have no in or out going phone service i do have Data
I have been trying to activate my account for a bit now but it keeps saying “Subscription not activated”. It also tells me to find a customer service agent, but i just get stuck in the same circles with the AI. Any suggestions?
Hi I have trouble logging into my account I can log in. I can log into my account but it's asking me for a pin code that I cannot receive on my phone right now. I lost my phone. But I know my account and name and phone number can you please help me ...
Hi could you able to send me any month bill receipt from 2024. I need it to send it to CRA.Thanks
I've canceled my plan, but I need my monthly statements from the last year for work.
New in town
Hi - trying to activate/transfer in a family account via eSIM transfer. I get through all the steps and when I click activate, I get a message that “activation cannot be completed at this time and to contact customer support”. When I try to do this ...
Hi,my subscription doesn’t get activated and I can’t even get a ticket for support. It keeps asking me to log in after lots of logins.can I rather get a refund? What would happen a month later if I cannot ever activate this? Would it keep charging me...
I'm having trouble accessing my Public Mobile account. My number is linked to my email and I don't have my phone with me. How can you help me transfer my SIM to another one?***Message edited by CSA_PM to comply with the Community rules.
Are there a minimum number of points needed to reduce monthly bill?
Hello,It says subscription expired 74 days ago. How many days do I have before I have to pay in order to keep my phone number? I inquired about this a few months back, but I wanna make sure again.Milan
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