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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voicemail not working

When I receive the voicemail I can't access it then I have to call my cellphone and check it. It is inconvenient. Please explain how to solve it.

Resolved! PUK code request. Locked out of eSim xxx-xxx-xxxx

Hi,I would like to request the puk code for my number xxxxxxxxxxxxxxxxxxxxxxxxxxxxx / xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxThank you kindly in advance, Karl

Trouble logging in

Hello,I am unable to login to my account since I first made it in august It just shows a blank white screen with the message “forbidden AI” I received a text message saying public mobile has not received my payment this month even though it is suppo...

SIM card is need or not for 4g plan to 5g plan

Hi,I have one question, recently i changed my 4G plan to 5G plan. It should purchase any 5G sim or continue on same sim card ????thanks Boby

Payment

I am trying to pay with my visa debit card, and it keeps declining. There is money on there, i have put all the info correctly and i have saved the card on my account

Resolved! Want to use same esim for my new iphone

How can i use my same eSIM for new mobile phone.

Long distance minutes

Do I lose any free long distance minutes I have left if I change subscription plans?

Port a number

How can I transfer a number from another company?

Text messaging not working

Everytime I runt out of data, my text messaging stops working, or only works sporadically. Can Public Mobile please fix this?

Resolved! unable to call the US from Canada with new plan

Hi all,I'm sure this has been answered before but I just changed my plan to the 20Gb Data within Canada and the US at 4G speed, unlimited Canada and US wide minutes and messaging, and the plan took effect today, Oct. 4th. I tried calling a US number ...

Resolved! How do I pay while I am waiting for a replacement credit card (mine was stolen)?

I had fraudulent charges, so the bank suspended my card and is sending me a new one. However, the payment will be due before I get it. How can I arrange a payment until it gets here?

Results of complaints about switching Rewards programs

duplicate posting

phone not active on network after changing plan

hello,a couple of days ago I had changed my wife's plan to the 35 dollar plan which started on the 3rd of Oct. Today, October 4th she cannot make outgoing calls. She can text, receive calls but when she receives calls she gets no caller id.when she t...

Resolved! Keep getting unwanted voicemails

H, I was getting 1 phone call every day from someone I don't know. And every time they would leave a blank voicemail. I blocked the number so my phone doesn't ring but I still get a blank voicemail every day. How can I make it stop? It's always f...

Multiple drops call , goes to busy and can't dial out

I'm been having lots of issues in the last 3 weeks with multiple drop calls, people calling get busy signal, and after the it drops I can't dial out for a few mins.I restarted my iphone multiple times and still same issue.

cant call number

I call number and says person is currently on the phone and goes straight to voicemail. He has another phone so when i call him on the other phone to ask if he was on the phone he says he wasn't. He can call me but I can not call him.He has Rogers. I...

Payment Update

Im having trouble updating my payment info

Resolved! Canada US 50GB plan for $35, Length of time that you can use in the US

For the Canada US 50Gb plan for $35, how long can you use this plan in the United States for? I am referring to the length of time, for example 3 or 4 months, so Public Mobile will not disconnect your cell phone?

I cannot find app

I tried to download app through qr code to activate my SIM card. But app store told me it was not available in my region. So I changed my region from Korea to Canada in my iPhone setting. However, It still doesn't work

Transfer number from koodo prepaid.

Apparently I need an agent to do this, but the website and chat won't let me connect to one. Can an agent please do this for me?

no service

I am showing as active on the website but have no service - my payment due today but hasn't come out and I it won't let me pay manually, tried to add 1gb of date and it took the money out and added to available funds but won't let me pay for it. I o...

CANT SET UP NEW ACCOUNT, NEED HELP!

I HAVE SPENT HOURS TRYING TO SET UP NEW ACCOUNT WITHOUT SUCCESS!, IF I DONT GET THE HELP OF A LIVE AGENT I WILL CANCELL ACCOUNT

it's impossible to receive a verification code

New customers, after subscribing to a package and selecting a phone number and payment method, are prompted to log in with an unknown device that requires a phone number to receive a verification code, but the phone number just selected has not been ...

new activation detecting iPhone 12 as a Samsung phone

I refered a friend and got them connected to public mobile last night , however her iPhone 12 is being detected as a Samsung phone and she can't send or recieve pictures and her factime isn't functioning . I have no idea what the issue is , everthing...

Data Usage

My Android phone shows that I have less that 20 mb of data, but my account shows that I have 850 Mb left on my account, This is rendering this phone useless to me, why is there such discrepancies? Pubic Mobile Chat is more or less an endless loop of ...

Resolved! Sim vs esim

How can I purchase a SIM card for my public mobile iPhone xr? Having too many issue porting number over.

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