Community

Transfering Sim card to unlocked phone while in US

I am in the U.S. for the next 4 months and my old iphone 8 is dying. I want to buy a refurbished iphone 13 mini down here but I am wondering there will be any difficulty with transfering the Sim card to an unlocked phone while in the US.

Re: Cs agent?

My network is down since 1pm today 

Payment

Have 1 account but 2 phone plans.  Payment on Nov 14 for one plan but not the other.  Service for second phone has stopped.  Need to pay fpr second plan which it used to do in the past.  Recently lost card and switched card, now only one plan is paid...

issues with eSIM

My phone is saying I don’t have an eSIM and I no longer have my activation email from 2 years ago. I am trying to contact a customer service agent but the system keeps presenting errors. 

Referral code request

Does anyone have a referral code I can use to sign up? 

not able to receive or make calls

I am not able to receive or make calls even though I have an active subscription

Long distance

As per my usage stats I have used no long distance minutes, however when I try to call the US it says I have no minutes left

50% rate increase in May2024

is this normal?

Esim problem

I have converted my iPhone after I realized the phone wasn’t compatible at that moment with an eSIM however, now it won’t let me activate

Trouble with setting up

I opened my account. I have my Sim card verified. I have my new phone and have inserted the sim card. It is a 4G flip phone. My daughter is assisting me. I cannot down load the app on my phone as I am not connected. Can my daughter use the app on her...

Cancelling the service

I want to cancel this service and want a full refund, this has not been activated and I have been getting no response to my request, if I do not hear from your company and have this issue resolved I will contact the BBB.

My phone is having issues and breaking up conversations

my husband and I both have phones with public mobile and in the last week or so people call me and I can’t hear them or I call them and I can’t hear them or the conversation is broken up . I was just in Mexico and  I need to know if there’s something...

Monthly payment , need explanation why amount is $20.34 now

Payment processed but plan not activated

Hello, I have just made a payment of $50 for 100gb data plan and the payment has been processed from my bank account but the plan has not been activated and I got an error message in public mobile app that the payment failed.

I had a double payment and need a refund

I need a refund

us phoning

I have a Canadian US Mexico phone plane . Can I us my phone when I am in the USA ?

Referral Points Not Received

Hi There,Last month I referred a friend and she activated an account, but I only received 1 point. We suppose that both of us to receive $10.Yesterday I referred another person. When should I see the dollars for this referral?Could you please assist ...

Unable to activate the new phone number activated via my portal/account

Hello, I changed my phone number via my portal/account, but my new number is not getting activated even after 1 hr of changing it also my old phone number is deactivated now.

mms messages with attachments.

Hi, just experiencing problems with my phone not sending mms messages with attachments. I've done the restart, and also checked the that my mobile data is turned on.  Still not working.  I use my phone for business and send alot of this type of messa...

Payment taken at different dates

HiCell with Public Mobile 343-xxx-xxxx in the name of Gxxx xxxxxx From January to August 2025, payment were taken on the 17th of the month. Starting September 2025 the payment date fluctuatedSeptember and October on the 14thNovember on the 13th.I los...

Canada US Mexico Plan

Has anyone called from Mexico to the US and did you receive any additional charges for this call?Thanks 

MOBILE DATA CONNECTIVITY ISSUE WITH SAMSUNG GALAXY NOTE 20 5g

Good day everyone,I just got the Galaxy note 20 5g. The mobile data connectivity is awful on this phone! it disconnects everywhere. even when i get in my car it goes off. when i walk in a budling or the house, it goes off. i have to restart phone and...

you charged two times for today renew, $18*2.

I was charged two times on Nov. 16, 2025 renew date, $18 and $18. could please return $18. Thank you very much!

Trying to cancel my plan.

I am unable to cancel my plan as I no longer need the number but my account has logged out on the app and when I sign in it takes me to the select a plan page. I cannot check if I used a different email because when I put in my phone number for the f...

Temporary Maintenance Shutdown - Mar 4-5

I try not to be mean when communicating on social media but I can't resist asking the question, who is running Public Mobile right now? It's Nov 16 2025. It looks like someone copied and pasted a maintenance shutdown message from Mar 4-5 of a previou...

my setting - how to change the community name

you asked me to find my setting and change the community name, but i cannot find my setting

change subscription

I changed $15 - 1 GB last two months ago, but finally charged me $18, i changed again today, can i go back $15 for 1 GB?