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Charged twice

I was charged on my set autopay date but for some reason it wasn’t applied to my account and my service was cut off. I had to log in and pay a second time within the same month. Can one of these payments be refunded?

[HELP] Porting out number

Hello, I need assistance with porting my phone number out of Public Mobile to Fizz. I am currently overseas and cannot receive the SMS confirmation required to approve the transfer. Please help manually authorize the port or provide an alternative ve...

Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work? I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t wor...

Didn't receive esim qr code

I transfered my number from fido to public mobile by buying esim card, but I didn't receive esim qr code and failed active last step.(esim not  installed successfully)

What's my account number

I cannot find it 

My data usage is only around 7.5 gb left with 13 gb however unable to use the mobile data

My data usage is only around 7.5 gb left with 13 gb but unable to use mobile data

Voicemail

My voice mail is in French. I need it in English. Not getting voicemail as I can't understand French. 

Reactivating an account

I want to reactivate my account and phone number. And update the payment info on my account. I have tried everything. 

Confirming code

У меня это происходит постоянно, но после подтверждения того, что код введен правильно, все начинается сначала!!!!«Мы заметили, что у вас активна услуга общественной мобильной связи, и хотели бы подтвердить ваш полный доступНа ваш номер телефона буде...

Re: 8B1 error

I am having this problem. How do you reset the network yourself?

Not all plans showing when changing subscription

I had a basic Canada Wide subscription and recently changed it to a Canada-Us-Mexico plan as I was vacationing in Mexico. I am now back from vacation and want to change back to my basic Canada Wide plan but the app only shows the Canad-Us-Mexico plan...

Adding funds with my card

It won’t allow me the option of adding funds ahead of time with my card. It just shows the voucher option. Please help. 

Need to activate

Hello I paid for subscription, but the app does not proceed to choose number and activate. I need to call right now please help me

Unable to Submit ticket

I have entered all the data needed to resolve the major problem experienced at least 20 times to no avail! I have waited hours trying to get someone to fix the issue. I am about ready to switch carriers out of frustration. 

Cancel my plan

I need to cancel the plan and esim I just purchase this morning

Switching plans

Can I switch plans while outside of Canada?Like, already in Mexico?

Number transfer

How long does it usually take Rogers to authorize transfer of a number.

Refund

Hi, l received a new sim card but it doesn't work in my phone or anyone else's phone so it obviously bad. So l had to go back with my old provider how do l get a refund from public mobile? Thanks

New Sim Card

I purchased a sim card from the website on November 8, and I have not received it in the email.  According to your website, it should take 2 business days to come, and I have been waiting over a week for it.    Can someone please look into this probl...

Re: Can't downgrade account

I am facing the same issue now. I'd like to downgrade to a 4G plan which I can see without login. But the plans are no longer shown after I login and click "change subscription". Really frustrated, looking for other mobile comany now...

Cost effective way to keep number active beyond 90 days

Hello,If I wanted to keep my current number active beyond 3 months, what are some cost effective ways to do the same via PM or other services? I don't want to pay a monthly premium subscription fee when I wouldn't be using my phone plan service (i.e....

Temporary suspension of service

Subscription

Hello guys I’m a public mobile costumer, and I travelled in Africa and I can’t use roaming, I want to change my subscription from 45/month 100 GB internet to 20/month 1GB cause I only use wifi and I want to keep my number, but when I try to change su...

Security Reminder to All Members: Only Share Information About Account to Public Mobile Employees

Recently, there have been people who have been prompting customers to provide information about their accounts and asking for private messages to be sent to them.This is a reminder to all members not to share information about your account to anyone ...

How to remove 2 step verification

How to remove 2 step verification from account 

I would like to port my phone numbers from Koodo to public

I'm not sure where to even start on the public website ? Confused 

Outage: Degradation in Burns Lake, BC - Chipewyan Lake, AB area

hi ALL, This is a support post, want to see if any ETA for a resolution Degradation in Burns Lake, BC and  & Chipewyan Lake, AB,