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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25155 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36597 Views
  • 185 replies
  • 27 Bravos

My brother can't log in.

My brother has an account at public mobile. When he logs in, it asks him for a 6 digit code. He enters it and then he gets a screen with a leaf on it. No buttons or anything else. If he refreshes, it just asks him to log in again. Can this please be ...

AlienRenders by Good Citizen / Bon Citoyen
  • 478 Views
  • 11 replies
  • 0 Bravos

Agent

How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account

Johanna44 by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Billing

Hello,I used to have the $25 plan.Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.Without changing my plan. Since May 2024, I have been paying $28.74, tax included....

sondydupont by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

Failed Calls

Hello, My daughters phone is unable to make a call or answer calls.  It just drops.  Any suggestions on how to fix this?

PayPay by Good Citizen / Bon Citoyen
  • 353 Views
  • 9 replies
  • 0 Bravos

Resolved! Rewards page - polyfill.io

The rewards page does not work, there's a dependency on polyfill.io for JS methods Set, Array etc.. Polyfill.io has been compromised and the domain does not exist. https://censys.com/july-2-polyfill-io-supply-chain-attack-digging-into-the-web-of-comp...

ScottBA by Great Neighbour / Super Voisin
  • 170 Views
  • 1 replies
  • 2 Bravos

eSIM not compatible device

Hi! I checked my eSIM compatibility with the tool on your web site. I bought the plan but now that I try to finish the installation on my phone it says: “ phone not compatible”. How can I switch to regular SIM card or cancel the plan? thank you

Victor07 by Great Neighbour / Super Voisin
  • 315 Views
  • 5 replies
  • 0 Bravos

Billing Incorrect

How did I get charged twice on 14-Aug for $16.95?

Dinh182 by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 1 Bravos

Activation date

Does anyone know where I find my activation date ? CS  agent asking as part of a verification for puk code  

HecPal by Great Neighbour / Super Voisin
  • 337 Views
  • 6 replies
  • 1 Bravos

Phone keep ringing

No longer goes to VM when phone is off/busy!!! Same thing happens on my wife phone.

Mavi by Good Citizen / Bon Citoyen
  • 765 Views
  • 18 replies
  • 0 Bravos

Cannot make calls

I received an email that my auto-payment did not go through and further stated that my account will be suspended if I didn't take action.  I checked my account online and credit card, payments were made and up-to-date. I cannot make and receive phone...

gumbee430 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

Re: Not getting 5G Speed

Hi, I came here with a similar question.  I have a Samsung F54 (for India) but I am obviously in Canada.  Could this be why I am also not seeing 5G speeds?  Since switching in March, not once have I seen 5G indicated near the service bars on the top ...

Porting a work number for my own

I am leaving my company. They are allowing me to keep the cell number assigned to them through Bell. I need to get it “ported”. How do I do this?  I have purchased the $23 6 Gb plan

Portstrong by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM card

What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM

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nomnom by Good Citizen / Bon Citoyen
  • 211 Views
  • 1 replies
  • 0 Bravos

Re: Canada-US Plan

Hi there,I am considering subscribing to this package as it is still cheaper than what I aready have but wanted to ask a question. I will be travelling to the US shortly and wanted to know if I change to the current US-Canada subscrption, would I sti...

New Activation

hii want to change from Fido to Public Mobile how can I do it and get my SIM card ?thank you 

Chahrazed by Great Neighbour / Super Voisin
  • 142 Views
  • 1 replies
  • 0 Bravos

Payment issue

Why it doesn’t pay by my visa card?

BiBii by Great Neighbour / Super Voisin
  • 190 Views
  • 2 replies
  • 0 Bravos

duplicate charges

I got duplicate charges, same transaction dates on my credit card statement.  How can I get the refund?

Maryk11 by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

Accidentally deleted eSIM during number port

HiI was having issues porting my number to an eSIM to a new phone.  When it appeared to be completed, I noticed that there were two SIMs on the new phone.  So I proceeded to delete what appeared to be the SIM from the old phone.  After deletion I do ...

Tigizoo by Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 0 Bravos

2-Year Contract

Do I have to sign a 2 year contract if I choose the 23$ plan?

Helen13 by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 0 Bravos

used sim

if i convert to esim, can my physical sim be used in another phone?

FlyerCAN by Great Neighbour / Super Voisin
  • 361 Views
  • 5 replies
  • 0 Bravos

Resolved! No more unlimited data plans...?

So I'm not seeing any plans with unlimited data at reduced speeds is that not available anymore...?

TheGx by Deputy Mayor / Adjoint au Maire
  • 281 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada-US Plan

I currently have a plan for just Canada but I’ve been thinking about upgrading to a Canada-US plan just wondering if the upgrade is worth getting?

D_Money899 by Good Citizen / Bon Citoyen
  • 481 Views
  • 5 replies
  • 0 Bravos
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