Community

Renewal

No service, I checked my account and it says it will renew today. June 26,2026 I’m on auto pay and even just updated to a new card. I gave now selected change subscription now and updated my subscription. Still no service. when I look at my rewards i...

overcharge on billing

I have been overcharged on my July 2026 bill for a 3 G usage when I have bought at new phone Nubia Cymbal 2 on June 16, 2026 at Parker Tech Shop In Coldbrook, Nova Scotia. I am still being charged as I have a old  3 G  phone and I do not. Please adju...

Is Public shutting down?

I am getting text messages from Public saying it is transitioning to more advanced wireless technology,  starting March 1, 2027. And once the 3G Network is retired, a VoLTE-compatible device will be required to make and receive calls, send texts or u...

Unable to send text messages

I changed over my number from Bell 6 days ago. Everything worked after the activation. Used eSIM as it was compatible with my iPhone. 5 days later I can longer send RCS text messages but I’m still receiving them. Text Messages suddenly stated “number...

Network issues

Why does my Public Mobile app say network is unavailable?

eSIM

It won’t give me the option for esim on my iPhone 11

I bought a 15 day US data roaming, talk and text yesterday. Is it active now? Where fo zi check thi

Inquiry to make international call

How can i active direct credit to call to Africa

E sim

When I put my MEi # to get an E sim it says compatible, now that I hv to activate my plan it says not compatible. Pls let me know wat to do.Secondly I like tocontinue use my current cp#.  How to do it. 

Some apps not working while using cellular data

I upgraded from an iPhone 8 to an iPhone 17 today and transferred my Public Mobile service. Since the transfer, every online game is either extremely laggy or won't load into matches when using cellular data. Games work perfectly on Wi-Fi, and everyt...

Changing Plans

Hello,Please I need to change my current plan to a lower plan, specifically, the $25/month effective immediately. I have tried doing this myself, but could not find that option. Please note that this is urgent and extremely important.Regards,

Accnt number

 I need my account number 

Samsung s20 ultra 5G

Greetings everyone, I have a problem with my phone, Samsung s20 ultra 5G, I received a message from public mobile notifying me that I will stop receiving the service in March 2027 because the 3G service will be eliminated, I currently have the servic...

Got a 5G phone but still having to pay the $5 fee monthly and I can't pay the eSim why?

I got the a 5G phone but still yet i still have to pay the $5 monthly because my old phone never had 5G and I can't buy the eSim why? here below is what I am getting on my phone check my the network if it's ok, I don't see 5G on the list . Is there s...

Changed email address now I can’t access my account

I’m retiring soon so I had to change my email address.Now, when use my new email address (this one), it’s as if I’m a new user and it asks me to set up a new subscription.I want to transfer my account. Any suggestions?

Esim Transfer

I recently transferred to esim on my pixel 7 phone and I cannot receive texts, and make calls. Please help

Complete My Activation??

Why when I login to my Public Mobile account does it ask me to "complete my activation" and select a SIM, etcetera, when I already have an active account for the last several months??I just want to login to my P.M. account and view my activity, see p...

Activation issue

My transfer from fizz to public did not go through can I cancel the port and public can give me new account activation with new number?

Why am I being charged $5 extra?

Hi CS, I checked my current bill and there is an extra $5 charge for "30-day 3G Usage Price Increase", what is that and why am I being charged for it? Please help!Thanks,kylin 

Can’t make calls SOS displayed

Sim swap issue

Hello ive been trying to sign into my account and try to do a sim swap cause i had lost my device but everytime i sign in and click on my account it just refreshes the page i tried multiple device and i still cant get in is there a way a public agent...

Membership Cancellation

Good day, I would like to terminate the service so that the payment I made today will be the last. Please assist.Thanks

cant log in. number change.

How do I switch to a cheaper plan?

Purchased 2 plans- Cannot set up either of them

Can someone please assist me? I have bought 2 plans and I cannot get either of them to activate on the phones. At this point I have spent 7 hours trying to make it all work. I do not want to purchase anything else. Now when I log in the system will o...

How to find email id associated with phone numner

I am not able to find my account email id. I tried find email id by phone number but I am not receiveing any message in any of my email id

Requesting a refund for subscription and SIM card

Hello,I have been struggling to set up two different cell phones with Public Mobile all day. I just can’t seem to make it work. I would like to have a refund.

I do not want to process the activation plan

Hi, I don't not finish the activation plan, but i already finished the pre payment plan and i need to cancel it but i can not go forward.