Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What could be the issue please, while trying to register my line with my RBC mastercard, I get a payment error
Hi, I'm trying to start a subscription with you, I already own a Public Mobil SIM card from being a client in the past. However, when I enter the SIM card numer for my subciption I get a error message telling me it's already in use. Can you help?
Hi, just onboarded to PB a couple of hours ago, when I try to access the app or my account through the browser I'm confronted with "Confirm your identity" and the 6 digit OTP code that's supposed to be sent but it never sends anything. I know my txt...
SIM was ordered on Sept 18. Today is October 3. Is it normal for delivery to take this long?
Been with Public Mobile for about 6 years now. Yeah, it's an old sim card. 5G was unheard of back when I purchased this sim. If I move from my 4G plan to a 5G plan with Public Mobile (granted I need a 5G phone as well) do I need a new sim card or wil...
I'm Nicolas.I just subscribed to public mobile. While activating my physical sim card, I was asked to choose a number what I did. Surprise the number was already used by another client. A 6-digits code was sent to the number and I need it to access m...
I just signed up for 4G CAN/US before flying from canada to US this morning and I am trying to activate my eSIM on iPhone 11. I scanned the image in my activation email but get a message ‘unable to activate esim’. my account portal says it’s activate...
For the agentI wanted to change my subscription to the $30.00 4G 20 GB Canada-US plan which shows as available on Public Mobile's website until September 30th; however, this plan was not showing up as an option in my account. Therefore, the only opt...
My payment doesn't go through. I've tried two cards
Hi everyone!my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than ...
Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th
Hi, I want to cancel my public mobile e-sim but I have deleted the e-sim when getting a new phone. Now I can't go to my account as it sends the verification code to that e-sim. What should I do?!
I will be traveling for 7 months and would like to put my phone and my husband’s phone onto the cheapest plan possible to keep our numbers. I see a plan for $19 but for some reason, I can’t select it.
Hi, I brought a new sim card for my family member, can I request a specific phone number for her, like 647-XXX-7828, of which is similar to my phone number?thanks a lot
Hello. Will Verizon unlocked iPhone 12 work on Public Mobile? How do I check compatibility? It is my niece's phone, she is in US, but she wants to give it to me (send by mail), if it will work. Thanks!
I installed a Airalo esim for a trip today. Says it was installed successfully. Now on primary cellular service my phone is SOS. Any idea why?
so in the process of the porting /number transfer for another account that i have i made a mistake and did not select the dummy number. now this are weird. how can i fix this without affecting my number and is it an easy fix??? will getting a physica...
I recently referred a friend, why don't I see a credit on my account?
I need to reset my 4 digit pin for calling *611 to pay my bill
Hi everyoneJust wanted to know if I need to activate anything on my mobile device for my plan when traveling to the US . Currently sitting in my hotel room in San Fran after a long day of traveling (from NL) and wanted to make sure I'm not getting an...
I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...
Hi, I just bought a brand new OnePlus 12r with oxygen os 14 (android 14) but the MMS message doesn't work, I had this problem on my old OnePlus 7t earlier this year and it was stated that if i had a up to date phone the APN would have been published ...
How do I downgrade more on a plan as all the options are not showing. I want way less data right now changing to $30 plan but i want the $20 plan i can see online just not on app thanks I have never been able to contact support keeps saying error on ...
Hi,Yesterday I paid for my phone plan. The transactions page shows the top up and shows the plan renewal but I still don't have an active subscription?What should I do? Pay twice and cancel the first transaction with the bank as fraud?
I have a bit of an unusal question. There's a bit of a long-winded explanation required, I'm afrraid.I have an Android phone which is NOT eSIM compatible. I have also bought an "eSIM Adapter" which seems to work fine. I've successfully loaded an ove...
How do I determine if my current subscription has unlimited calling to US?
When and/or how do I setup wifi-calling?
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