Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Other

Where is my summary email showing the QR code for Esim purchased? The online message said I am suppose to get one after purchase?

New eSIM – Can’t receive calls (goes straight to voicemail)

Hi Public Mobile team, I recently activated a new eSIM with Public Mobile (no number porting). I can make outgoing calls, send texts, and use data with no issues. However, I cannot receive incoming calls—they all go straight to voicemail. Here’s what...

Ticket

Where do I check my mail to see if I had a response on the ticket that I put in?

Lost phone and unable to login

My son lost his phone few weeks back and I just noticed his account was on auto debit so I have been paying last few weeks without any service. To pause his service until he gets a new phone, I logged into the online account. After verification throu...

Loss Sim

I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

@CSA_PM Are Customer Agents Back in the Community?

@CSA_PM Hello and Welcome! I haven't seen a customer service agent post in the Community in a long time. Today, you posted at least 4 times to help people. Will customer agents be monitoring and responding regularly going forward? Keep up the good w...

Phone number not syncing to phone

I've ported my phone number from Rogers and in the Public Mobile APP and on the website it shows as my current number. However my phone still has the default number that Public gave me before I ported my rogers number.There is no way to edit the "Sim...

Resolved! Referred by a friend, entered code but don't see any trace of it

I was referred to Public by an existing customer who gave me his referral code. I signed up with that at activation, saying I'd get the $10 credit after signing up. Now I've signed up and don't see a trace of it anywhere. Any idea where/when it wi...

Transferring number

I switched to public two hours ago and seen the public noble name up top for a bit but then says sos and still haven’t gotten a text from public saying completed and I know can take up to 5 hrs just double checking that’s true and any way to bypass??

Resolved! Number Porting

I'm trying to get my number ported over to Public from Bell. Bell told me to get Public to contact them, how do I get Someone from Public to do that?

Esim

I cant recieve any SMS texts or verification codes on my iphone 11 and i have an esim and i also transferred my number from lucky mobile a couple days ago

unable to submit a ticket

I cannot find the link to submit a ticket to receive my receipts over 12 months

New public mobile subscriber

Almost 24 hrs i can’t make a call and can’t be called after i subscribed and pay, any help ?

Resolved! "Payment Failed!" - Trying to change subscription unsuccessfully

Due to circumstances unforeseen, I need a load of data in the next five days. I tried to change my subscription to the $34 60GB+unlimited_1/2mbps plan, and the required $40 was deducted from my bank account despite "Payment Failed!" On the payments t...

Mexico roaming

I recently went to Mexico but my roaming did not work. I would like a refund

my recent complaint

Can you confirm that you have received my most recent complaint?

Pm to pm number transfer

I am trying to transfer an active pm account and number I am using is 613- to transfer to another active public mobile service using 343. Please help

Can't verify account because it's want confirmation from my old number

A while back I ported my Public Mobile number over to a company phone. I've since left the company and no longer have that number.I'm trying to create a new account with a new sim card and new email address but it still wants me to confirm with with...

I dont have service -Only SOS-

I inserted my SIM card after a few months, but it’s not working (keeps saying SOS). I had my subscription paused for 3 months, then I renewed it before it could be revoked, as the website says accounts are only valid if inactive for no more than 3 mo...

Resolved! Data add on disappeared

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data...

Accourt number

I need my accourt number i cant access my online account.

Resolved! Logging In when the Verification is not possible

With my new account, I have not yet successfully ported a number and because of how the account is set up I cannot complete the verification to log in.The account has email and password, which are fine, but the phone# it is trying to send the verific...

Phone suspended

My phone is suspended. The credit initially used was changed. I have tried numerous to change the credit card without success. I have been ‘talking’ with a number of AI PERSON(?) without success.

Connection

I had two payments took out my banking account this month but my cell still has no service for the pass few days , why is that ?

US Data Add-On

I am visiting friends in Texas. I live in New Brunswick, Canada. I purchased a 3G US roaming data add-on called talk and text. I am trying to call my mother. It won’t allow me. It tells me I need to have US roaming which I purchased. Help?

Can't connect to data

I am in Mexico, an area served by AT-T, I upgraded to a 60G plan for Mexico, but my phone is not connecting with data? I have tried turning Airport on and off and wi-fi on and off - no luck? What can I do to connect to my data??

Changing subscription on renewal date

Hello, am I able to switch subscriptions on my renewal date? It says payment was taken April 17 but I don't see it charged on my card yet. But if I change subscriptions now, would I get double charged?

Resolved! Dominican question

I'm trying to find out how much it costs to make or receive a phone call while in the Domincan. Can anyone help? There are no add ons for this

Resolved! Call forwarding

I set up call forwarding before I left to go to Europe. Is there a way to change the forwarded number while I am away.

Resolved! Instead of getting a new e-sim the app changed my physical sim to the e-sim

I bought a new e-sim on the app. I wanted to receive a new number. Instead, the system simply assigned to the my old number which I had in another device to the new e-sim. I need a solution to receive my new number in the e-sim and keep the old sim a...

Community

Forum Posts