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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problems with eversafe

Recently signed up for public but the eSIM failed. I cannot access my number and cannot seek support because of eversafe. how am I supposed to enjoy services if I can’t access support or get help?

No network connection

I recently switched from public Mobile to Telus (mistake) and the back to Public Mobile. Now I have no network connection. Help

data usage

When I check my data usage, many nights it says there is significant data usage in the middle of the night. At that time my phone is at my home, charging, and connected to my wifi. I am asleep and not using my phone at all, so how could it possibly b...

Why my data is finished so quickly?

Today is my first day of my paid month, I received a message that 2GB of data is used. How come this happens

Not Registered on Network

I service bars but it says emergency calls and "not registred on network" when I try to call out. It went out like this for a while, then popped back online and all my texts came through, then service went out again. I was just on the phone an hour a...

how are you in business

I cant get the sim card I bought activated or any reply about a refund so I will have to dispute the charge.

No service in my home

I just ported my number to public and I have no bars and no service at home. I would like to have a refund. M2N 0G4

Esim not activated

I purchased an esim plan, received a QR code , added esim but it didn’t got activated. I deleted the esim to try again but the QR code is not working anymore. Can anyone help me to add and activate my esim.

My account number

I’m locked out of my account so how do I get my account number to speak to customer service

Public Mobile SIM not working.

Hi there. I am trying to help my in law who is having troubles reconnecting to Public Mobile. He recently went to Asia and used an ESIM. He returned home and went to switch back to his Public Mobile Sim. The SIM card isn’t connecting and he is unable...

Number lost in porting

I tried to port my business line to a business platform. It did not go through. The company I was transferring to said that I didn’t confirm the porting in time and so it should be back in your hands but when I did this, I did confirm it within 1.5 h...

Activation issues with sim

Activated with public just now but the sim card is defective. Cant get verification code by text and no option to send by email. I need help to change to a new sim

Where is the VoLTE Whitelist?

Like others here, I was told by PM that I have a month to buy a new phone or they will add a $5 increase to my bill to penalise me for not having a device on their VoLTE whitelist, despite all of my phones supporting VoLTE. I'm supposed to enter an ...

Resolved! SIGN ON

when I try to login I am ask "RESUME ACTIVATION"

Different agent

How do I get into contact with a different agent, they haven’t responded in over 45 minutes and I really don’t want to explain my story again.

Data will not connect

Hi everyone, I recently today have been having issues with my data. My subscription just renewed on May 10th, and I have used barley any of it. As of this morning it was working fine and I had no issues but about 2 hours ago i noticed it was not conn...

Resolved! Change of address

Hi,As of June 1, 2026 my home address will be changing.Is there somewhere I can change that or do I need to?I asked the chatbot but there was no address field.I tried on EverSafe ID as was suggested in a chat, but there is no where there to change ad...

SIM Card Issue

I am a client of public mobile so I talked my In-laws to get it as well and they have had nothing but issues with trying to set there phone up. they actually have 2 different phone numbers for the 1 account and neither one of them receive phone call...

Samsung S20 5g and Public Mobile VoLTE not compatible?

Is it confirmed that the Samsung S20 5g phone is NOT compatible with Public Mobile's VoLTE ? I entered my IMEI in the Public Mobile checker and it says it is not compatible, OR they are unable to find a match in their records. I did get the message...

calls becoming one way with the recipient unable to hear me

Many of the calls I have made over the last two weeks become one way after 3-4 minutes, where I am able to hear the call recipient but they cannot hear me. I hang up and try again and again and again with the same thing happening. This same thing hap...

Help

How do I change the phone number on my account, my dad still has my number hooked to his account even after removal. I can give u his account number if needed, please assist us on this it has been a very long process and we would like this to get res...

UMIDIGI G9 5G

Hi,How can I know if the UMIDIGI G9 5G device is VoLTE compatible with Public Mobile?Thanks

why can't i make or receive phone calls

I can't make or receive phone calls. When someone phones me and I try to answer it hangs up. I can't phone anyone because it says I don't have an active account.

promotion data

Hi, I just received a text message saying that my data has been used up and I can no longer access mobile data.However, when I logged into my account, I saw that my plan includes:- Base data: 60GB- Promotion data: 45GBThe 60GB base data has been used...

How much data do we have

How do we find how much data we have used?

4G

my present phone will not work on the 3G network.how do I buy a phone 4G LTE/5G? where in Montreal?how do I remove the sim card and place it in a new phone?

Inseego mifi x pro

Anyone know if this hotspot will work with PM?From its specs... Network technology5G sub-6GHzNSA, SA, NR-CA, DSS supportedSRS Antenna Switching4x4 MIMO 5G sub-6 GHz4G LTE Cat 204X4 MIMO 4G LTE3G HSPA+/UMTS

received a text message from Public Mobile - my phone uses 3G network

I have received a text from PM saying my phone uses their 3G network so they will start charging me $5 more. They asked me to switch to a 5G phone. My phone is Samsung A34 which is a 5G phone. I have checked settings and my 5G settings are turned on ...

VoLTE not working on Samsung Galaxy S10e – calls using 3G fallback

Hello,I’m using a Samsung Galaxy S10e, which supports LTE and VoLTE.My mobile data works on LTE/LTE+, but my voice calls only work on 3G fallback (calls fail when I set LTE-only).I received a message saying I may be charged an additional $5/month bec...

changing plans?

I got the $5 notice from Public and I think it's because I'm on the cheapest plan I could find and it only offers 3G speed. Will I have to change plans to a 5G plan to avoid the penalty? I guess it'll cost me $10 to save $5 to move up to a 6G plan.

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