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Forum Posts

Resolved! [Help] Koodo Prepaid Unsuccessful Number Transfer

Hi.My SIM card has been activated and registered a new number(following the official instruction), and I have submitted ticket to request the agent help yesterday.But so far no contact and no solution provided at all. Is this normal even no reply aft...

shadowban by Good Citizen / Bon Citoyen
  • 131 Views
  • 4 replies
  • 1 Bravos

Will I lose my number porting out?

I was triple charged and when they couldn't get my port to come over. I was then told via CS to charge back via credit card. A month later now and they've informed me that my account is locked because I charged back臘 and can no longer use that card. ...

Resolved! Tech info...3G vs LTE

I've been with Public for over 3 years and I'm very happy with the service and perks.I had the $40 3G 5GB plan.I recently switched to the $40 LTE 15GB plan. My Iphone is now set to LTE and I'm getting more dropped calls in locations where I didn't be...

DDM69 by Town Hero / Héro de la Ville
  • 216 Views
  • 5 replies
  • 0 Bravos

Resolved! Locked out of my account

Locked out of my account Because they double charged me on the same day the same account the only way I was told I could fight that was the call my visa no they have locked me out of my account and won’t help me

Carter5 by Good Citizen / Bon Citoyen
  • 192 Views
  • 16 replies
  • 0 Bravos

account deactivated

Hi so I haven't checked my account in a while and i think my account was deactivated i think because I cannot login or even reset my password. I don't get the emails. I still have my sim but it shows as no service.So, what does this mean? did i lose ...

Jossybaby27 by Good Citizen / Bon Citoyen
  • 291 Views
  • 5 replies
  • 0 Bravos

xxxxxxxxxxxxxxxxxxxxxx

I have been advised by a friend in Mexico who had sent me a message which was received by a person living on Vancouver Island. This person texted my friend back advising him that he was not John. I am not sure what is happening and would appreciate y...

JohnR by Great Neighbour / Super Voisin
  • 337 Views
  • 13 replies
  • 1 Bravos

Resolved! What is the 10% rate plan reward?

I recently signed up and received some Public Points with a description of “10% rate plan reward”. Can you explain what this reward relates to and whether it is a one-time or a monthly reward? Thanks for your help.

SVN by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

Resolved! New activation

Everything is good, making phone calls, receiving text, sending texts but can’t receive phone calls.

gmunn by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 0 Bravos

Resolved! No service

I have had my plan for a long time 3 plans and last month they removed 3 payments this month they only removed one payment . Now my fathers phone doesn't work . I added 40 dollars to my account but still don't see my wife's phone or my father's only ...

Alex69 by Great Neighbour / Super Voisin
  • 114 Views
  • 11 replies
  • 0 Bravos

Unable to login. Please help urgently

Hi! My phone number is xxxxxxxxxxxxxxx. I am unable to login. I can login to my wife's account but mine says Page Expired The page you are trying to access is no longer available.Please help.

kae_be by Great Neighbour / Super Voisin
  • 154 Views
  • 10 replies
  • 0 Bravos

I was charged twice and extra!!!!

I opted for $40 plan and was charged twice of $44.07 with taxes. An extra of $4 funds are available on y account. I want a refund for that as well. I don't like the service of this network anymore. I have been a loyal customer for more than a year no...

Sudha21 by Good Citizen / Bon Citoyen
  • 172 Views
  • 17 replies
  • 0 Bravos

Resolved! BLACK FRIDAY PROMO CODE QUESTION

I set my plan to change on my next renewal date to the $55/month -$20/month for 15 months plan. I entered the promo code and it was accepted. But now when I look at my upcoming payment, it's for the full $55. Anyone know why???

RAINBOWBRITE by Good Citizen / Bon Citoyen
  • 273 Views
  • 8 replies
  • 2 Bravos

Upgrading Plan

Good morning, I just switched to a New Plan on Dec 04, 2022. The plan I signed up for said $40.00 for Unlimited Canada Wide Minutes, 15GB Data at 4GB Speeds But after i signed up it looks like you changed it to 5GB. I have a screen shot of the deal t...

Dec 04-22.jpg
SweeneyRG by Good Citizen / Bon Citoyen
  • 181 Views
  • 9 replies
  • 2 Bravos

Charged in double

Hi Community, I was charged the same amount twice on the same day on my Mastercard. Please, can you check an reimburse me?

Clodi26mili by Great Neighbour / Super Voisin
  • 60 Views
  • 2 replies
  • 0 Bravos

Resolved! payment during activation

is it possible to pay for my first months service using a top up card during activation ?

joejrhol by Great Neighbour / Super Voisin
  • 90 Views
  • 1 replies
  • 0 Bravos

Resolved! Texting with wifi

Can anyone tell me.... if I am not connected to a network, can I send/receive texts via wifi? I will be in the USA for an extended period and wondering if I could check text messages over wifi (since I won't be able to connect to a USA network/signal...

KaraB by Great Neighbour / Super Voisin
  • 338 Views
  • 20 replies
  • 1 Bravos

Extra Payment

Hi Community, I was charged the same amount twice on the same day through autopay on Nov. 21, 2022 of $44.80. Need to get reimbursed $44.80 + $40 that is showing as available to the autopay credit card. Suppose to be $35/mth on this plan and still pa...

Eliza5 by Model Citizen / Citoyen Modèle
  • 76 Views
  • 1 replies
  • 0 Bravos

Resolved! Double Charge After Signing Up

I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...

bestdaniel by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I keep my number?

I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?

Strayystay by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos