here's some reading re: VoLTE ...there's a device checker at the end of the article. Not all 5G devices will work in Public Mobile world. If your cell isn't compatible, you'll continue to be charge the $5 until you do get a compatible cell.
the system might take a bit long to remove the $5 surcharge. It is best to open a ticket with PM agent and have them to remove the charge manually
Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Ticket", click "Contact Us" thenchoose a topic, click "Login", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code" then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
