Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My iPhone was activated today on Public Mobile. The account shows as active in the app and he has already received usage alerts. Call and SmS are working but data does not work at all. In Settings > General > About the carrier still shows Roger’s 64...
Hi, I have really slow internet data
Is there a secondary service status that isn't displayed on phones? I'm on android (15 on a OnePlus 13). I'm in an area of Calgary where my phone shows 5g and full bars, but the Internet service is horrible. What's going on? I've cleared cache, resta...
Why my payment date keeps changing?
I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you,
Received a text message identifying as: "Public Mobile here. You have used 98% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." I checked my account and do not appear to be any where near ...
My phone (Nothing Phone 3a) recently stopped sending and receiving MMS messages. I can send pictures via RCS but not MMS. Unless I restart the phone then it sometimes sends one upon restart, and then doesn't work again after that. I have tried all th...
I moved to Spain and didn't realize that I couldn't get roaming for 2FA while away. I want to switch to a different carrier that allows for international roaming but I still need to be able to receive a SMS from PM to confirm porting my number to a n...
I keep missing calls. The calls don't ring and go straight to voicemail. These calls I'm expecting to get so they aren't blocked. I don't know how you fix the issue because it's a service issue. What can be don't about this? I've been experiencing th...
HiMy phone number that you guys gave me and the one on my account don't match. I'd like to get this resolved before is switch my account to my new phone.ThanksMike
I no longer have access to the email that was used to set up my public mobile account and don’t remember my password. Therefore how do I access my account?
Hi there,Is there a way to know if Yemen is among countries covered by the "300 International Minutes for $15" add-on?If not, then how much would it cost per minute to call Yemen directly with or without the add-on?Thank you
Hello,I am having issues transferring my phone line to Telus. They have already initiated the transfer last Oct 3rd and up to now my PM is still active and they said they are not receiving my response to when I am authorizing the transfer. I have bee...
I was trying to buy data just to add on for the rest of the day and I accidentally bought roaming but then got 3gb Canadian data thru my rewards . I am not in the USA.can you please remove / refund ?
Already paid for the month, downloaded the app and loaded it up. Logged in and when it tries to activate it just fails over and over and says "ESIM NOT INSTALLED".I have other eSIMs installed from travel, and they all have worked flawlessly. Please h...
HiPublic Mobile is 5G on my phone, however once inserted to our RV with a Winegard wifi system, it will only show as 3G. The Winegard system requires a minimum 4G, so we have no wifi (coming from cell data/public mobile sim card).All other cards us...
Hii i lost my sim card. Want to deactivate. How can i do. Is there any phone number to call to services agent? Please help. I tried calling but they ask about four digit pin that I don’t have.
Hi i totally forgot the email i used to register and i do not have access to my older phone number. Number xxxxxxxxxx thank you
we purchased a package and the phone number did not transfer. Not receiving calls
Do I need to do a US roaming add on when I’m in the States. I have Hero International text on my plan, an add on of 1000 US LD mins and 500 International LD mins ? Thank you for any assistance with this question
I used points to add 1GB of data when I used all my monthly data up. It shows as available in the app but my phone just gets the "out of data/no data available/no Internet" message and then directs me to buy more data. I have submitted multiple ticke...
When did I join Public mobile?
If I go abroad for vacation, can I suspend the phone service for a few months? If yes how do I go about doing it and have it restored when I return?
I would like to change my credit card number
Hi Public team - I purchased 300 international minutes as an add-on, but I was charged twice. Can this be refunded? I only need one bundle! Thanks!
Hi I would like to cancel my subscription with public mobile with the number 403-xxx-xxxx. I now have a different phone number 403-xxx-xxxx and i have a plan with Bell. I cannot fully log in personally to this acct as my number is no longer 403-xxx-x...
I just recently bought a new phone and tried to switch the service from the previous phone to the new phone and it says transfer unavailable. is it possible to transfer from my previous eSIM to my new phone? and now if I try to use my old phone, the ...
how do i change my payment information
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