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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

changing plans

I would like to change plans but it says only for new customers

Unexpected Change to My Mobile Plan

Hi,Earlier this year, I signed up for the 60GB 5G plan with a 50% discount for 24 months, and I have been paying $20 per month.However, I noticed today that my plan has been changed to the 150GB 5G plan for $45 per month. I never made any changes to ...

International Travel

I am going to Europe for 2 weeks starting October 2. How can I make a call from there to Canada? Is there an international plan I can add on to my plan or an international card I can purchase

Address change

I am unable to update my address through my profile keeps saying invalid when it is not

Re: I want a refund

We are in the same boat worst company ever

I want a refund

I cannot access anyone to actually help. Cannot activate an Esim it keeps telling me to download the app to do so and I’m actually on the app when it tells me to do that. This is ridiculous. It should not take so long. I want a refund.

Clerk gave me a Koodo PIN voucher and it locked my Sim

Clerk gave me a Koodo PIN voucher and it locked my Sim and cant get into account because account recovery is disabled too a CS_Agents wont add a voucher PIN or unlock the Sim unless i provide account info which it has locked me out of recovering. I a...

SUBSCRIPTION CHANGE

I changed subscription due to travel requirements but when I tried to change back to my old plan after return that plan no longer existed and my cheapest option was $15 more expensive. Do I have any other options besides finding another provider clo...

Activation issue

I have a simular issue. Previous phone was an esim. Got a new phone, installed the new esim. Started to activate. The old esim stopped working. The new esim stuck at activation. Rebooted, cleared the network settings, reinstalled the esim, waited 24 ...

Price jumps .

I haven't noticed anything new for this price increase but I was "threatened" by Telus that my phone wouldn't work after some particuler date. I don't have Telus. I'm paying way too much now. How do I go back to the 22 dollar plan that used to be 15 ...

Resolved! Service denied - all minutes used up?

Service this morning was denied due to "all minutes used up"? What? I am a Public Mobile customer for years this never happened before. Somehow the auto payment reached my bank and my credit card was debited on June 28 but the service was cut off. ...

Able to Reset Password, Unable to login!!!

To anyone who is able to some-how resynchronize my EverSafe and Public Mobile and/or Telus profile, I would greatly appreciate it. I am not sure if this a private Messaging platform; so, I am only going to list my phone number: (None -Public Form). I...

Landline transfer not initiated with previous phone provider

5 days after subscribing to Public Mobile, my landline phone number has not been transferred to my cell phone. I did not receive a confirmation SMS from the previous provider. i called them (Cogeco) and they had not received a request from Public M...

Inquiry regarding plan change and credit request after recent payment

I am planning a 10-day trip to the US and wanted to change my plan to include US roaming. However, I realized that my monthly payment was already processed on June 23rd. If I change my plan right now, it seems like the money I just paid a few days ag...

Question about the effective date of a plan change

I have a couple of questions regarding my recent plan change. I switched my plan from a 'Canada-only' plan to the '20GB at 5G speed (within Canada & US)' plan on June 23rd.Could you please confirm if I am eligible to use the US roaming features start...

Resolved! SIM has been compromised

I believe my SIM has been compromised. I’ve lost access to my email, iCloud, Facebook, and various other sites. There’s are calls and texts from my phone that I did not make. I am getting 2FA requests that I didn’t make. How can I get a new SIM, but ...

Number Transfer Failed

Can I have the porting assistance team contact please?

Wrong charge for 3G, when I have a 4G plan

Hi I have $26 public mobile plan for 20 GB (4G). Then why have I been charged a $5 3G usage fee? And I checked my phone is compatible with 4G.

log in

1.when I enter email and password the code sent to a different number.2. there is a message on my profile saying this is your new number.3. and I can't change my info in profile

transfer sim card to new phone

if I transfer a working public mobile sim card to a new phone will it work

How to see my pre authorized credit card please?

I can't see my pre authorized credit card information. I think it is expired. Can someone help me?

Need refund asap

I paid and was told my phone was compatible for an eSIM only to be told AFTER payment that my phone isn’t compatible. I have moved forwards with a new company and need a refund for the $40 I spent wasting my time.

Service

I am currently travelling in China/Korea/Japan and I am experiencing 'No Service' on my Public Mobile SIM card. I have attempted to manually select local network operators, but I am unable to register with any of them.I would like to clarify if there...

Poring issue and sending ticket

I am facing same issue too. Not sure if there is anumber to call

Halfway port failed

I ported from Freedom to Public Mobile about two weeks ago. While data works, I can’t receive calls or texts, even though I can make calls. I’ve tried troubleshooting, but this issue hasn’t been resolved. Can support please help fix this porting prob...

Email link not working

I have a mobile number but I can’t login to my account. When I search for lost email it says there is no email registered to my phone number.

Payment

Website is not letting me make a payment

I am not getting data

I am not able to stream or reach websites when not on wifi

Resolved! Request to change current mobile plan

I am currently on the $35/month plan for Unlimited Canada, US, and Mexico-wide minutes + 80GB of data within Canada, the US, and Mexico at 5G speeds.I need to change my plan to the Canada-wide $25/month plan for 25GB.When I logged into my profile, I ...

Resolved! Change Plan; New Customers Only

THIS IS ADDRESSED TO PUBLIC MOBILE MARKETING DEPT.- How to loose a loyal customer after 10 years.Step 1: Ensure your AI chat-bot is so ineffective and frustrating that a simple problem that could have been handled easily in a private email is direct...

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