Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need a Sim PUK
How do I cancel my subscription when my other email and password are not working
Where do I find my community private message for a ticket that I submitted
My wife is trying to join Public Mobile from Telus. When she enters her number to be transferred on the Public Mobile app, she gets a message saying it is an invalid number. What can we do?
is it just me? lately I cannot make any toll free calls. regular calls ok but not those 1800. I rebooted phone multiple times as well
I cannot receive any incoming SMS or calls after my recent port from Fido. Outgoing calls and data work, but all OTP/verification SMS fail. This is blocking access to banking and accounts. Please escalate to Tier 2 and reprovision my line.Security ve...
When I check on my current subscription it is noted as 5G service. Why do I keep getting a text message that my 3G service will not be available after Mar2027? It's very confusing.
i got a used motorolla moto g power and i put my public m sim card in, but i can't use my cell plan. it says sim cant be used and to enter the pin. when i go 2 settings- sim locked for operater. it works fine on my other moto phone. i called the sto...
Cell phone was deactivated by Public Mobile yesterday with no explanation. I have automatically paid monthly for many, many years without issue. Payment was due yesterday, July 3 but never taken from my account and my service was cut off.I have bee...
So frustrating to get anything done with public mobile. I need the phone service urgently
I received a text asking if I wanted to get 1GB data for $15 dollars for 30 days. Does anyone know if that would renewed every month, and if so would that be in addition to my current monthly subscription of $18/mo?
Hi,My husband is unable to login to the app because his email address is no longer active. How can he get back into his account using his phone number as the verification code instead of his email. His phone number is ###-###-#### and his email addre...
I cannot login to my account because the verification code goes to my old phone which has an esim and I no longer have. How can I log into my account? My subscription is still active. New phone is esim only.
I recently joined PM from Koodoo in hopes of getting better service. Yet, I still find that most of the time, when I'm not at home and connected to wifi, I struggle opening the internet or apps like Instagram. I even got an important phone call today...
anytime someone tries calling me and I answer it instantly goes. Call ended for them, and then when I start making calls, it says that error code. I’ve done all the old-school tricks like resetting network data, restarting my phone and what not and h...
I dont know how to get a hold of customer service from PM and Im trying my luck to get someone to get in touch with me please. I cannot receive any calls now that im using PM. I transferred my number from rogers that dont have any signal anymore, ive...
I’m signed up yesterday and my phone isn’t working to make calls or send texts
I have an iPhone 14 that I was never able to have an eSIM for. Now I am trying to move to an iPhone 17 and it is requiring me to purchase a new eSIM. However, I receive an error message every time I try to purchase.
1. activated the esim on the wrong phone2. deleted it in hopes of reactivating on the correct one3. qr code does not work anymore4. can't access my account since it asks for otp that gets sent to the deleted number
My current plan is $60 as described here;As you can see, I haven't really kept up on the current plans since 2019. . This $50 plan is available to me & seems to be better. I'm a bit confused as to the 200gb of data in this new plan. Is that roaming ...
Was with PM. Switched to Kini. Now regretting and switching back.Having a problem porting in my number from Kini Mobile. Have been messaging CS.Kini provided PIN number did not work.Confirmed Imei number did not work.Kini INSISTS they do not account...
I have twice subscribed for 1000 minutes to the Uk 2000 minutes total and haven’t been able to use them. I keep getting the message hb1 when I dial the number
I sometimes get offered the same plan from Public Mobile to transfer to Koodo. Just wondering if it's worth it and if the service reception is better?
Where do I find the Autopay ?Thanks.
I don't get messages
I have been with Public Mobile for more than 8 years. For the first time this afternoon, July 3rd, I cannot phone out and message says my account is not active and I should make a payment to activate it.Monthly payments of $28.99 have been taken out...
I ordered and paid for an eSIM for my newer iPhone 14 several weeks ago. I have not received it. Perhaps it's lost. I'm in Ottawa tomorrow and would pick one up at a Public store, not a reseller. Which one should I go to?
Hi,I have a question, sometimes I'm late to make a payment for my subscription which I usually end up paying 5 hours later upon the notice. I have tried looking across the phone app numerous times to see if I can make late payments from my account th...
