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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Birding in Costa Rica

I am soon travelling to Costa Rica for a birding trip for about 2 weeks. I want to be able to use my birding apps there. What do I need to do?

esim help

I purchased esim through the app. Install failed 3 times, I tried the qr code that I found by logging into my account on browser. Message says esim is not activated. Help! Side not I can't find any email from PM with the qr code (checked spam etc...

I need to recharge my account with pin

Hello my name is Shendah Buttenham and my phone number is (###) ###-#### I just purchased a recharge to top up my account and I need to have it placed on my account before my due date on August 4PIN: ############Update by Softech: Personal info remov...

No service after changing number

I am already a public mobile subscriber and have been for a year. I changed my number yesterday and now I have no service on my phone. I have tried resetting my phone multiple times and have reset the network connection and nothing. I need help as ch...

Move eSIM from public mobile to Telus

My old phone which has public mobile esim, is dead.I want to move my esim to Telus need help with bypass text , so that Telus can pull my esim and mobile no. On their network.

How to load vouchers

Resolved! Re: Phone calls

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

No Signal After eSIM Port

Hi all, I activated my PM account yesterday and transferred my number from TELUS. Both accounts were using eSIMs, and I replied "YES" to the port-out text message from TELUS.The issue is that I now have no signal on my phone. Since Public Mobile is ...

Resolved! CS_Agent

I've lost my phone in travel. It is currently ringing when I call it, but Google Find Hub is not able to locate it. Please, please, please can you check the last cellular tower pings to tell me if the device is still at Toronto Pearson Airport or if ...

Phone calls

I cannot receive or make phone calls

MMS

After returning from Europe and removing my travel eSIM, the MMS Messaging option disappeared from my iPhone 14. I also no longer have a Cellular Data Network menu. I can’t send photos or links to Android phones. Can you reprovision my line and verif...

Lost/Stolen phone

Cannot access my account to freeze services. Not getting any reply from PM !

never got my eSim QR code email

Cancel Payments

Please cancel my subscription and stop all payments ASAP.I don't have this number anymore. Thank you.

Unable to add my new number to EverSafe

I changed my phone number and deleted the old one from my EverSafe profile. However, I am unable to add the new number to my EverSafe profile and I get an error that says "An existing EverSafe ID already exists with this phone number". My identity st...

Buying data with points?

@Is this an option?

Resolved! Added Add on by mistake

I have current subscription to us canda and Mexico plan but added roaming plan by mistake, what can be done to reverse it?

Resolved! Unable to Activate Account. Get error500

I tried activating a subscription today. Entered my CC information but got charged but the account was not activated. I didn't get a welcome email, showing that my PM is activated. I tried activating through the phone app and was get able to through ...

How do I read reset my public mobile phone code

I can't pay for my phone plan. I have the passcode to sign in to my mobile app. But I don't have The Pass code that public mobile passcode, II never knew I had one when I call, I don't have it, so no I can't pay it right

Billed twice for esim

Misleading switch to Koodo

I got a misleading email to switch to koodo. Now they tell me that I need to give them my bank information. I want to go back to my old plan with you.You already charged me for the coming month.

Resolved! Lost phone for my son

My son has lost his phone and we don’t know how to recover the information from his iCloud as he has forgotten his password. How do I cancel payment for this phone if I can’t get a passcode from lost phone.

Data left

Got a data warning, but when I sign on, I have over 5 gigs left.

Login

Cannot log into my public mobile account because I no longer have access to the email the account was setup on

Canceling an account immediately after creating it

Can anyone advise how I cancel my account? My daughter created the account and payment was.made. but the eSIM isn't set up and nothing more was.done. all in the past hour. I tried to contact a support person but I don’t know where their messages are...

Response from an agent

How long does it typically take for an agent to answer a private message? Been waiting two days now.

Resolved! Remove 2 factor Auth

I bought a new Sim Card and it is asking for a 2 factor authentication to enter the .... i no longer have the phone that the number was associated with. i bought a new sim card and can not put the sim number in because of the 2 factor auth. how to ge...

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