Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i just transferred my number from telus to public - post activation. My ported number shows correctly in my public account but my number on my iphone still shows the temporary number. Will this change on its own, how long does it take?
Hi I'm getting the "7B1 my phone is not active on the network"Is there a fix I can do? Or do I need someone from Puplic to reset?
Hello please help urgent. I cant login in app it gives ans endless loop of login. I cant activate my new service and sim cars
How do I access my account if the eSim was not installed and the phone # has already been ported over? I do not have an activation email either. Can't login because I don't have access to the security code that is sent.
I’m a new user and subscribed for the 75GB promo having same charge on the 50Gb - can someone help me how to contact admin so they can adjust my gb count on my subscription to 75GB I am currently at 50GB only and paid for the 75GB promo
Hi, to anyone who knows this BETTER than I do:I got MSM today from PM saying my service can't be renewed because PM could not receive my payment, thus I have to login my PM account website to make a payment manually, yet, here is the description unde...
i set my cousin up with a phone because his old on was not working so i put the sim card in the new phone now its not working needs a Puk code it is doing what it did before couldnt call or text so i bought him a new sim and i cant access any of his...
Tried 3 different browsers and two different cards which I know have lots of money on themTried on mobile and PC
I cant find the balance of my international l/d minutes. It used to be easy to see. Where is it now??
Hi,I bought a new subscription 5 days ago but it doesn't show up on my app as my subscription. I need this to be fixed so that I can have service.
Hello, anyone knows how to do it without going through public CS as they are extremely unhelpful for failing multiple attempts ?
Spoiler` Spoiler Spoiler ` Update credit card
I just registered my new Public line and I used a referral code from the friend. I didn't receive the $10 one time discount as I should have. And my friend didn't get the discount on their bill either, and they don't see it at all in their referral o...
Hello, I think my service is disconnected. I didn’t realize today was my payment date and I had to update my credit card info. I just updated it now, but I don’t see any options to push through the payment and I’m not able to use my phone unless it’s...
Hello. I have since updated my credit card information. How do I reactivate my phone service? Thanks!
I changed my plan from $34 to $35 which covers Mixco. But APP says my current plan is still $34, not covering Mixco. Unchanged! Please confirm what plan is working for me now
I'm in Mexico. My PM plan is Can-US. I have a Mexican esim for data. So PM data is off but I left PM on for SMS and calls for now. Question is: I replied to a couple Canadian SMS' yesterday - received via the PM Sim over AT&T roaming. That worked and...
Hi,I just joined PM yesterday and bought the $35 Boxing Week Plan which includes calling the US, Mexico and Canada. I live in Canada. Can someone call me from the United States and I wonmt be charged? Or will I get charged because they are calling...
Hi, I have a billing issue where I used a promo code for $30 off when I signed up and have only received $10 thus far.
Hello!my new subscription cycle starts on dec 28 (today). But why my data didn’t start from 0gb?
Hi, I cannot login to the Public mobile app or the web My Account. When I use my email address and the password, it ask for 6 digit code, I provide the 6 digit code that I got in my SMS, then the website says, "Lets complete your activation" "Resume ...
How can a current customer get the Boxing Day promos?
I'm planning to buy a phone from China (vivo) and the phone specifications info about bandwidth network. So I'm not sure if PM support the phone I'm buying. Can anyone confirm?4G FDD-LTE: B1/B3/B5/B8/B28A; 4G TD-LTE: B34/B38/B39/B40/B41(2496~2690MHz)...
I have a Umidigi G9 5G phone with a PM 50GB Can/US/Mex plan. I'm in the US now - data and text are fine but I can't make or receive voice calls. Am I missing some settings that I should tweak??
Yes, esim is sent in that activation email but it is useless because that QR DOES NOT WORK. It says Code is not valid and contact you. ESIM tranfer does not work either.As my current carrier, why can't you simply just give me a working QR for my ESIM...
Hi, I have more than 54 points on my Public Mobile Account. I want to redeem some points to buy 300 minutes of "International Long Distance Minutes". Could you please help me to know the process of redeeming my public mobile points to buy Internation...
Hi there I'm trying to change my subscription to the $35 Can-US-Mexico Boxing day Deal and I can't seem to do it. Can someone help? Thank you.
My wife just signed up with Public mobile. During activation, she opted to transfer her number from her current provider (Koodo) to public. She received the text message from her current provider and replied "Yes" to authorize the port. Over 24 hours...
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