Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't use my phone because my data hasn't been working and I have 80gb at 5g and unlimited at 3g so why is this bs happening not impressed with the service fr use I want my data an service working
Iphone... phone calls work, messaging works. No Data. Log in to PM app, receive code, enter it, nothing happens, times out after 5 minutes. On computer I get in, data usage has been at .6 for over a week now. Powered off, and powered Took sim card o...
Switched to freedom yesterday but the Port out did not fully work. They say I need my PM account number so that can make the request but it seems like my account is not working since the Port out. Please Help
I just found this out today. I still have one account that is on a legacy $15 plan with no data, so now the account has 500MB data. There is also 100 long distance minutes included to select countries. This is a fantastic plan if only it were avai...
Merge duplicate threads
the log in screen stays LOCKED on 'resume activation EVERYTIME i log in, my pin, i've had for 10 yrs doesn't work and EVERY month i have to spend 5 hrs here trying to get the same issues resolved
How do I finish setting up my account when I want to use prepaid voucher to add funds? Not a credit card. I cant get any help where like this it won’t allow me passed the add payment method.
Hi,Looking to switch to a different credit card for auto payment due on June 9. It gives the error notAbleToProcessRequest. I tried in private window and with Safari and Chrome. Any suggestions? I haven't tried on the app yet.thanks!
In order to get a SIM card, I had to sign up for a public service plan yesturdayI have decided not to continue with public prior to even receiving my sim card and will not be intiating the service will my credit card be refunded
I need a refund for a SIM card that was ordered May 10 and never received. I paid for the plan and sim card upfront.
I just set up my dads accounts - i forgot to enter my referal code. Is it too late . We are waiting for a sim by mail. Thank you
I can't log in to activate my new Sim card to my aact because my old phone # isn't avaliable
I accidentally put in the wrong number for my public mobile account. How do I switch that?
I just changed my subscription and I did then payment. My problem is that I was charged twice for the same subscription on the same account. Thanks very annoying. It is equally discomforting
I’m trying to pay my bill and it’s refusing
Despite being a moderately sized town near populated areas, Bowmanville has terrible cell service. There are several dead zones, areas with painfully slow or intermittent data connection, and bad reception with calls dropping or cutting out. If you t...
I have a Huawei P30 lite phone. I have been a long time customer of Public Mobile with this phone. Suddenly, in November (2024), I was no longer able to take or receive calls in my house. I have to be standing right by my front door and, sometimes, t...
Just a heads up for those on the $15 plan to schedule a plan change to PM's newest version of this before it disappears:edit: Just to add the $19 plan seems to have been upgraded to 2GB (for now) but no international minutes inc.
Hi,I'm trying to change my civic address (I'm moving)...I found where I can change it but there are no proper address fields...only one generic field that indicates my current address (province code + postcode). I saw in the community some threads wh...
I just purchased a 300 minute international add-on but I cannot call the UK. Why not?
My email account is full so I cannot receive the code that way and I lost my phone so I cannot receive the code that way. I need a ticket to get in and cancel my plan. it was the beginning of April that I lost my phone and I have been paying for serv...
I went on vacation and used another e sim. Now that I’m back I’m trying to connect to my public mobile SIM card. I powered down my phone and inserted the SIM card into the phone and selected personal but it won’t connect or work.
I paid my phone bill 2hrs ago and I am getting the message that I am not registered on the network for some reason???
I just moved to Edmonton and have terrible cell reception at my house. I upgraded my plan to 5G but it has not improved my cell reception. I have a Samsung Galaxy S10. Can anyone help provide any input on how I can change my settings to improve se...
Recently I’m unable to make calls out. It says I’m out of service. Can only text to apple no other phone. I hope you can assist. I have data still. I have iPhone 8
Hello,I have a Samsung Note 20 Ultra, and I haven't been able to consistently connect to 5G since I moved to a 5G plan. Sometimes, it will connect to 5G if I'm in Shelburne, Ontario, but where I live (in Vaughan), it doesn't work, or if I'm downtown ...
I recently purchased an unlocked Nokia 2780. I’ve been a public mobile subscriber for a while now, using a cat s22 flip and iPhone 12. For some reason the Nokia 2780 would function, I could place and receive calls as well and send texts, but never se...
I'm trying to active my Eversafe account to port my number. When I reach the point when I have to enter the code, I enter the code sent via email but I keep getting the message that the code is incorrect. I've tried resend multiple times, even tried ...
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