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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription Did Not Change Upon Renewal

Just after my last payment was billed I noticed that Public Mobile was offering a cheaper phone plan subsciption therefor I signed up for that one - while clicking "change upon renewal" so that I was not billed twice. Yesterday my plan renewed but th...

Can't get past step 6 for activation in mobile app

Re: Upgrade to iPhone 17 that doesn’t have physical SIM

Hi @hTideGnow I'm in this same situation - except for I lost my old phone - and to login to PM app, you need to verify it with your phone number - but I no longer have a phone that can receive SMS. Any suggestions?

Close account

A payment was applied to my account without my authorization. I would like that reversed and account closed effective immediately

Resolved! Upgrade to iPhone 17 that doesn’t have physical SIM

Can I buy a new iPhone 17 that does not have a physical SIM card and transport my info from my older iPhone & still use Public Mobile? Or do I need to get a QR code & how? Thx

Need help getting my invoices for all of 2025

Need help getting my invoices for all of 2025 It doesn’t let me go back to January.

activating new account

I thought everything had gone through to activate my new account but then I got a message that my esim wasn't connecting. I have tried multiple times to log in and deal with this but it keeps saying I need to type the 6 digit code in, I agree and th...

Wi-Fi Calling

Does PM offer Wi-Fi calling? If yes, how to activate it? Please provide the steps to follow.Thank you.

Resolved! Change subscription plan

Am I able to switch plans for one month without additional fees.

cannot activate esim

HiI just subscribed the mobile plan and scanning qr code cannot activate the esim. I need to transfer number in my current esim to public mobile one. how to do that?

Downloading usage data

Hello, I'm trying to download all my usage data for the last 90 days and the download button isnt working at all and today is the last day for me to download my Dec 15 usage data. Any way for you to forward me/email my data since the download button...

Identical usage history

My wife and I both have a $20/month plan with Public Mobile, and we each have separate accounts with different email addresses. However, I noticed that my usage history is exactly the same as hers for the past several months.Please advise how to deal...

Where can I see the numbers I referred?

Help please

payment

hello community,i would like to use my reward to make payment , can you please advise how to?thanks

Inquiry regarding 50% off reactivation offer confirmation

Hi Public Mobile Support,I recently received a promotional SMS offering 50% off my plan for one month if I reactivated my account by March 16, 2026.I have already reactivated my account, and I would like to confirm that this offer has been successful...

PM App & Web Site Have Been “Frozen” For 12 DAYS!!

As the title says, the information on both the PM app & web site has been frozen for the last 12 days!!I have no idea how much data I've used, which plan I am on, renewal date etc....the app is v. 3.0.7, the most recent version. The web site tells me...

i forgot my email address that linked to my account. what i can do

please help

Resolved! Lost phone

I lost my phone and unable to enable my new sim card on my new phone. Codes being sent to my lost phone. What can I do to have codes sent to my email. I have tried to have code resent but only goes to lost phone

Lost my credit card and won't be home until after payment date any answers

HELP

3 months they have been taken payments, 3 months i have had no service. i have a disabled child and i need my phone to work 3 months ago. Again today took money out of my bank account and still says account temporarily suspended and money to resume s...

Resolved! 50% discount will be remove if I change plan

Hi, I;m a new user of Public mobile, I sign up during their 50% discount last Feb. Now I wanna know if ever I change my plan with the 50% discount will be remove?Thank you,