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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Change subscription plan

Am I able to switch plans for one month without additional fees.

cannot activate esim

HiI just subscribed the mobile plan and scanning qr code cannot activate the esim. I need to transfer number in my current esim to public mobile one. how to do that?

Downloading usage data

Hello, I'm trying to download all my usage data for the last 90 days and the download button isnt working at all and today is the last day for me to download my Dec 15 usage data. Any way for you to forward me/email my data since the download button...

Identical usage history

My wife and I both have a $20/month plan with Public Mobile, and we each have separate accounts with different email addresses. However, I noticed that my usage history is exactly the same as hers for the past several months.Please advise how to deal...

Where can I see the numbers I referred?

Help please

payment

hello community,i would like to use my reward to make payment , can you please advise how to?thanks

Inquiry regarding 50% off reactivation offer confirmation

Hi Public Mobile Support,I recently received a promotional SMS offering 50% off my plan for one month if I reactivated my account by March 16, 2026.I have already reactivated my account, and I would like to confirm that this offer has been successful...

PM App & Web Site Have Been “Frozen” For 12 DAYS!!

As the title says, the information on both the PM app & web site has been frozen for the last 12 days!!I have no idea how much data I've used, which plan I am on, renewal date etc....the app is v. 3.0.7, the most recent version. The web site tells me...

i forgot my email address that linked to my account. what i can do

please help

Resolved! Lost phone

I lost my phone and unable to enable my new sim card on my new phone. Codes being sent to my lost phone. What can I do to have codes sent to my email. I have tried to have code resent but only goes to lost phone

Lost my credit card and won't be home until after payment date any answers

HELP

3 months they have been taken payments, 3 months i have had no service. i have a disabled child and i need my phone to work 3 months ago. Again today took money out of my bank account and still says account temporarily suspended and money to resume s...

Resolved! 50% discount will be remove if I change plan

Hi, I;m a new user of Public mobile, I sign up during their 50% discount last Feb. Now I wanna know if ever I change my plan with the 50% discount will be remove?Thank you,

Access IMEI history

I am trying to make a broken phone insurance claim through my credit card and need proof that my phone was used with my public mobile account. Is there any way that I can get a document showing the IMEI of the device that was used with my account?

How to cancel my account

Why is it so hard to cancel my account?I can’t sign in using my number as I don’t live In Canada anymore so there’s no way to access my account other than via email sign in on “Community” only.pls help!

Cannot create new account with the email I have used previously

I cannot open new account since I have changed the email id to my wife's email for the account. How do I fix this.

Change c and details

I need to change the credit card details on my account

I am unsubscribing to my public mobile phone plan, can I have someone remove my credit card info?

Resolved! when i change my plan, does my promotion of 50% off for 24 months follow along?

or do i lose it?

Running out of data

My plan is supposed to be 50G at 5G or unlimited at reduced speeds. I use the majority of data at LTE, yet I just received a text that I have almost run out of data. How can I have this corrected?

Can not make cellular calls

I am not able to make cellular calls from my number ########## and getting messages that I used my all minutes but I have unlimited calling plan. Please help.

SMS history

When I looked at my outgoing and incoming SMS messages, there's numbers there that I don't recognize. Is this even my account? Can someone please help me I'm panicking!

Need to lower subscription after recent upgrade

Hi, i need to lower my subscription after i had upgraded it. Thanks

mobile data

helloI am a new subscriber....please tell me why my mobile data is not working. Do I need to set something up? WiFi is working, but I need mobile data too!thank you

Transfer phone

Hi I want to port over phone numbers from another provider

Resolved! can't receive text or calls

Just transferred over to public Mobile from sasktel.my; Internet works and I can call out but can't receive anything. I missed the 90 minutes window to put in code from old carrier when activated..how do I fix this can I still keep old number without...

Resolved! Changes to a new Public Mobile account

I am submitting on behalf of a friend that I sponsored.She signed up with an older Samsung Galaxy S7 that does not support eSim. She requested a physical Sim and paid for it. She then received a newer iPhone that she wants to setup with eSim. How doe...

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