Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i need an urgent reset
I understand PM can be used in Mexico but can you have data and calls in other Central American countries?
HiAll the tech support advice says I need to contact an agent to Port my koodoo prepaid number to public mobile.How do I do that?
Can't seem to find the volte settings on my phone.
I just bought the $40/month Canada US Mexico Plan. Does this plan include calling US numbers from within Canada? Or do I need to buy a long distance add on?
When I sign in it's sends a code to a nother numder then mine and it won't let me in my account
Hello - on July 20, 2025 - used 10 reward points to get 300 international long distance minutes. Where on my account screens do I find what happened to these 300 international long distance minutes (what I have left if any) and with a subscription u...
Hi my friend is trying to subscribe and is having trouble
It also says I used 95% of my data.. in the app it shows 0.1 gb
Hello, My phone was stolen and yesterday I moved my number onto an old iPhone SE to make sure my data’s was put being used by the thief’s, I purchased a SIM card. My mother gave me her old iPhone 12 yesterday and i am trying to transfer my e sim onto...
My payment was supposed to be taken out of my account today oct 9. But it never was what do I do?
Hello everyone,here are some questions about Change Number:1. do I need another New SIM card in order to change the number (for the New #)?2. After change #, the old number will be deleted? Will the monthly Plan be effected or stay the same?3. and I ...
I am having a similar problem.
While on a trip, I received a message that my gigs were getting low. I requested 1 extra gig for the month, however I was charged for 3!Can I get reimbursement for the other 2. Therefore I want to pay $15, not the extra $30)
Hi I was out of country for one month and just came back putting my SIM card back on. However, my mobile data isn’t working, even though calls and texts are fine and I have data on my plan. My cell phone is IPhone 14 and had no issue with data one mo...
and i cant change my address.
The money was deducted, but the subscription didn’t activate.
missed payment and can’t run my card again. Can you process my payment please? Thanks!
Hey,I just got a text from Public mobile saying ‘Public Mobile here. You have 10 minutes left in your plan. Go to https://selfserve.publicmobile.ca for more options.’i have an unlimited call and text plan and 14 GB of data left. Anyone else know what...
I need some help, my account has been taken over, I didn't even make this account, all my accounts are getting taken over because I was sim jacked and they are using my old number to get in and change all my accounts. Is there a number I can call abo...
FolksReceived a text message this morning (Oct 9/25) to (###) ###_#### from 611 Public Mobile stating that I had used up 95% of the data allowance on my account and providing a link to check my account.According to my account records which I checked ...
Hi people, @everyoneI recently changed from iPhone 13 Pro to the. iPhone 17 pro max and I realize the only way I can use the new phone is getting an eSIM. I went to my account, followed the instruction to purchase an eSIM with the understanding that ...
I purchased 300 international add on but calls to Nigeria aren't going through.
my payments are all up to date. There is no reason for this. Please help
phone isnt working. Phone is dual sim and I transferred it to a moto g play 2024. System is not working. Cant connect to a Hotspot only wifi, no calls or texts received. It says the sim is registered and activated but my account says it on hold due t...
I have barely used data. I checked the account, I have used 0.1GB from 4GB. Why would I have received the SMS?SMS stated:"Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.c...
My payment was taken (twice) Told someone would assist. No contact to date
I have a 20$ subscription. I have done an email verification. The app is requesting a phone verification but the phone never received the code.Help please.
Cannot send or receive sms, already reset network and updated smsc
Switched from $15 plan to $18 today.Wthin minutes of first using the phone, I received a text saying I have used 95% of my data quota (1 GB)Phone shows 255 kb used. Account shows 0.10/1GBWhat's going on? TIA
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