Community

Unable to cancel an account

I have two accounts. One is for myself and the second is for my wife's phone. They are both linked to my email accounts. xxxxxxxxxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. She has never used email in her life. Both accounts are paid by my ...

Account showing suspended but payment was made

I am having the same issue. I used a voucher and it shows the amount on my balance but it didn't take the voucher for my payment so phone is still suspended

Change Subscription Plans

Hi The Community,I want to change my subscription plan. Currently, I am using C$30 (monthly) package: 15GB of Canada-wide data at 4G speed up to 100 Mbps, Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messa...

System is not process new credit card information

PM system is not processing new credit card information (expiry date).  Have used the Payment section of My Account several times and keep getting a "unable to process" message. The a;; cc info is the same except the new 

what is my account number

Wifi calling

Need help to upgrade so I can make calls over starlink

Can’t connect to 1-800 numbers

I have an iPhone 13 in Canada which won’t connect to any 1-800 service!!I get a message unable to connect!Why? This is recent, have never had this problem before

cant log in

hi i had already spoken  to a person by e mail i had changed my email and password and i still cant get in you guys say its because of my email change , I don't have access to the original email address my account was setup with   i want to change my...

I just need my account number

But I log in. I have an account but it doesn't think I do and I can't chat with anyone and I've sent messages to a CS agent but no idea of that even works. I am totally lost and just need an account number 

Esim

need esim

Issue After Plan Renewal

Hello, I renewed my plan because the previous one had expired. The system showed that everything went through successfully, but I’m unable to receive SMS messages. Please look into this and help me resolve the issue, 20 dollars is not a small amount....

how to contact support

My account wants to text OTP to a number that is not in service...I guess it is the number I was initially assigned before I ported my number over. How do I get support to change it?

Bill credits

Why are they always changing the bill credit option? This is kinda absurd !!!!

eSIM

My eSIM activation didn't work when transferring from TELUS to PUBLIC. How do I get a new eSIM or QR activation?

Need help

Can’t login to my account. 

Re: Excessive Data

I"ve been getting the 95% of data used and use less than 1gb a month out of 75gb. At around 1am every night more than a Gb of data is being used while i"m sleeping. 

Can't call Mexico

My plan is suppose to incur canada, us, and Mexico but I'm having difficulty calling outside of canada, particularly to Mexico. Dudes anyone know why this may be? 

SIM card problems

I bought an eSIM and activated it on my new phone,but now I’m giving that phone to someone else.I want to use my old SIM card in my old phone again, but it’s not working.Please help me get my SIM card working again.

Can not log in my account

Sending this message on behalf of another public mobile user who has trouble logging in their account for the following reason:I recently purchased a new phone (16e).  I wanted to transfer the information of my old phone into the new one, and to do t...

Cannot connect to Network

FriendsI have spent the last 8 hours trying to connect to the Public Mobile network trying everything possible . I will soon be in serious trouble over banking matters due to confirmation codes not coming through.  Please  please could a ticket be op...

Using A Previously Used Number, Security Related Questions

So for a bit of background, I first started using this Public Mobile phone number several years ago, when a former co-worker offered to sell me an old phone and its SIM card, since I was a bit of a Luddite insofar as phone usage. I've always topped o...

Trouble downloading eSIM

The eSIM shows up as Public Mobile, but no phone number attached. Something seems to have broken during download. When I try to redownload it says "Can't set up eSIM. Something went wrong with your SIM. To fix the issue, contact your carrier". I trie...

Transferring phone number, changing phones & plan.

I set up a Public Mobile plan and paid for it. My Canadian phone number is with Virgin Plus on my galaxy phone.  My iPhone (with an eSIM) has my USA number and cell phone plan with T-Mobile.I am trying to transfer my Canadian phone number to my iPhon...