Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,I just got a new line with Public Mobile, but I’m running into some issues getting started.I’ve activated my SIM and set up my account, but I’m not able to make calls / send texts / use data.Here’s what I’ve tried so far:Restarting my pho...
Somehow my account got switched to the $250 5G package at 2:00 in the morning on March 4th. I'd like this payment reversed. How do I make this happen?
I need my old phone record, the call logs. Please help
I received a 20gb 5g can, us, mex plan offer via text for $29/m. I need more details on the plan and confirmation that this is a legitimate offer from public mobile. The offer reportedly expires Mar 18th. Thank you!
I googled the problem and tried trouble shooting but my phone seems to be set up the way it should w LTE and roaming on. It worked for one day without issue and all of a sudden does not work today. My family who also have an account can call me but I...
Hi, can someone help to update my billing address please.
Hi!How do I transfer an eSIM phone number to a new phone?Thank you!
My account for 45$ was due mar 11. I put 30 in vouchers to change to 30 account. I have neither account.
I wanted to know whether or not the CA/US/MX plan would work in other US territories like Guam or American Samoa. Any help much appreciated.
I am currently using a Canada-US 50GB plan for $36 CAD.However, I want to switch to the newly released CAN-US-MEX 5G 60GB for $35/month plan. It seems to be available only for new customers.As an existing customer, am I eligible for this plan? If so,...
If I switch to a different provider half way through my bill, do I get reimbursed for the difference?
How do i refer a friend to public mobile?
Hi thereI Like to know about the new phone plan $35/Month. What I really want to know I will be traveling the US and can i use this phone over there without getting any extra charge since its say Can, u, and Mex
I am a current $29 Can-US-Mex plan customer who was expecting to receive a text message to enter the contest. The promo says select customers will receive a text to enter, but nothing yet. I know it's a longshot to actually win, but one can dream.
I recently broke my phone. I could not remember my pm password nore can I remember my email password to reset it so I could put my pm service on my new phone. So no access to my phone for otp and no access to my email associated with my account for a...
I signed up and set up to port a landline number. I got multiple emails from Public asking me to respond to an SMS sent to my landline by my old carrier. How do I get and respond to an SMS on a landline?
I just got my sim card in the mail and I already purchased my plan when ordered sim card and now I can't log in
I need to get ahold of porting support team
Hi recently got this text massage from PM to upgrade my service. Does anyone know which countries are included in the international long distance minutes?
Hello,I would like to put my account on hold for up to 90 days but wanted to come back on the $19 plan when I return. Am currently on a $35 plan and when I try to change my subscription, the lowest plan I can switch to is $30 on my account now. I und...
Hello,I am new member of Public mobile and I tried to port in my existing number to Public mobile from Virgin plus.I received a text from Public mobile that the transfer is successful however after that my eSIM is not working and not network is showi...
Heading to Portugal, how do I know if I have cell phone coverage?
Hello, I tried to search for my Account Number on the Public Mobile website but I cannot, when I click on My Account, it takes me to the sign up for a new account. I have been paying for my subscription to Public Mobile via payment vouchers. Do I hav...
I just purchased your service. Originally, selected a physical SIM purchase but I cant wait for the SIM card to arrive and need immediate setup. Is it possible to have the SIM converted to ESIM without purchasing or alternatively, can you take the mo...
when does public mobile provide international roaming to China?
Hi,My brother and sister in law both were offered the 35 Can-Us-Mexico plan (current subscribers) how do I get this offer?
HiMultiple times today, while trying to log into the app, I got thrown into something called a virtual queue, which wouldn’t let me get onto the website until I waited my turn. What the heck is this and is this permanent? I’ve never heard of an app n...
When reading the plans some of the services have a number notation beside them. Where do I find these notations?
I currently use an iPhone with a physical SIM. If I upgrade my phone, it will need an eSIM. What do I need to do to obtain and activate in eSIM?
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