Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone was stolen. I bought a new phone and SIM card which I installed. When I went to my account and used eversafe saved information I realized that the email address was wrong. It was discontinued a couple of months ago but I forgot to change tha...
Hello, A previous employee created the account for our phone and now we can't get into the account. I need to deactivate the account or transfer it over. I can't access my billing as a result of this. Thank you.
Sorry no help but will be following as for some odd reason they put my subscription on hold yesterday, first time in years. My credit card looked fine yesterday in my account but guess I will try putting it in again to see. I was also wanting to do...
Hello!I forgot to change to my new credit card and my account was cancelled. I logged in and changed it, but now it is requiring me to set up a new subscription and won’t allow my old number as an option. I want my number! Any ideas on what to do? I’...
Hi I just ported my number and it seems it takes a time to port my number to use the phone. But I received a text msg saying Koodo Message: Welcome to Koodo. Your transfer request has been completed successfully. Please restart your phone now for the...
I have requested twice to port in phone number from italkbb in last 7 days. unfortunately public Mobile provided incomplete address to italkbb though the address I submitted to public mobile is correct and complete. Could anyone help me to solve the...
Hello, I have a basic package which includes 10G of data per month. I'm making a short trip to the US and doing the 15 day add-on for text and calls only. Do I understand correctly that if I have need of data down there it comes off my 10G "pool" wit...
His phone was stolen. Have a new phone and SIM card installed. His log in wants to send code but I can’t receive the code because his email address has changed. I am stuck and frustrated
Hello I lost access to my account and my email and my esim was deleted could i please get a link for a support person to confirm my identity and change my log in details and change my sim
For the last week or so, my data has had periods (1-3 or 4 hours) of complete outage. Pages won't load, can't stream a song on spotify, can't even send an iMessage. I've tried switching to LTE only, but no luck. Is there some reason for this? How do ...
Yesterday (June 1, 2025) a family member used my referral code, which was accepted, to subscribe to a plan. But he did not get any discount, nor did I get any reward. My Referrals is showing "Since joining Public Points, you've earned 0 Points from r...
My husbands credit card info has expired and he cannot log in to the Public Mobile account. He doesn't know what email he used so we reset both the email and password but it is not recognizing him.
I have an iPhone SE and was with Rogers.In January, I added a second phone number for my home business using Public and added an eSIM for my new business number. It all went well so I decided that after a trail period I’d look into moving my personal...
Signed up for a plan that said it had unlimited data...but when I look on my subscription it says I have 100g data? Did they cap the unlimited plan I signed up for??
The great thing about public mobile was that it rewarded its longterm customers! Unlike the other phone/cable companies that gave the great deals to NEW customers only! Now that telus has taken over another company that has stopped. The "GREAT DEALS"...
Hi! I am a new subscriber with a Google pixel 6. Moved over from Telus. My RCS group chats worked fine with telus. Now it says they are currently unavailable and to turn on the RCS option, but when I go into settings it says it's not supported..I hav...
I can't see info about account keep saying new subscription
Just wondering if anyone has had trouble calling from the US back into Canada? Not sure if it's just my phone being too old (Samsung A20 Android 11). When I go into my settings, connections, mobile networks I don't see VoLTE. Even when I was in the U...
I am currently using a VOIP phone under Telnyx which has my personal number. I want to port it to Public mobile, is this possible?
I have two problems:1. My account history shows that I made a couple of calls, one of them 48 minutes, that I did not make. It's to area code 226. I don't have nayone in my phone book with area code 226. The history shows that I called at 1:54 in the...
Whenever I receive a voice call there is a delay of 5 to 10 seconds for the other caller to hear me. I have a pixel6 and everything is up to date, I looked at postings of other people having the same issue and reset my network, etc. Nothing seems t...
Please help! I can’t figure out how to do this without losing my current number / plan! A step by step guide would be great
Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know...
I signed up 10 days ago but still no phone service. When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it. Therefore I cannot contact PB as my phone does not work....
Hi I have been PM for years. All of a sudden I am receiving "my subscription is on hold!" no idea why all of a sudden. Anyway went in to pay my $25. for 1GB and for some odd reason it would not accept payment. I did look for cheaper options as saw...
I have the same problem. After I entered all my payment information, and sumit, it kept saying "something went wrong".
Hi there,I'm trying to transfer my phone number in the app. After filling in the phone number and account number for my current Videotron plan, I try to scroll down to fill in the "alternative phone number" but it won't let me scroll down.Is this a p...
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