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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

How to creat a pin

While activating the SIM card and porting the number the system did not pick the payment already made. The a system does not allow to login the app. When calling *611 it is asking for PIN number which I did not receive. How to solve this problem

HK4 by Good Citizen / Bon Citoyen
  • 76 Views
  • 2 replies
  • 0 Bravos

Resolved! Upgraded Subscription to 5G but still getting 3G service

Last week I subscribed to the $40.00 for Unlimited Canada-US wide minutes + 75GB Data at 5G Speed plan. Previously I had 3G service with the lowest data plan (like 500 MB or less). I have only got 3G service on my phone since I subscribed. Do I need ...

Arthur_Jazz by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

When to activate Canada US plan

Hi,I've just set up my sister as a new PM customer. She chose the $34 50GB Canada/US plan. She did not want to use esim, so chose the option to have a physical sim card shipped to her home. Of course it will not arrive until well after the March 4th ...

GMPM by Good Citizen / Bon Citoyen
  • 221 Views
  • 11 replies
  • 0 Bravos

Resolved! Why my phone only get 3G, while I subscribed 4G

Hi Folks,Recently I just on board Public Mobile and I subscribed 4G plan, 29 for 20G which is a very good deal. The only problem is my phone only get 3G speed instead of 4G It showed 3G on mobile data. My phone is Realme C31 which supports 4G network...

Jimmywong by Great Neighbour / Super Voisin
  • 176 Views
  • 7 replies
  • 0 Bravos

Re: 34 dollar Canada US plan

    I too am paranoid about losing my rewards. I do not want to go in to the points system. It's definitely safe to click "change plan now" and not lose my monthly reward discounts? I just want to make sure because it mentions points in the plan desc...

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MisterTommo by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 0 Bravos

Referrals

If you miss the referrals tab when signing up a new PM customer can it be added on later? Missed clicking the end tab on the referral and couldn't go back to fix it.

DAB24 by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

Date signed up

Hi I was wondering how i can check to see what the date was that i.signed up? 

Itonlytakes1 by Great Neighbour / Super Voisin
  • 88 Views
  • 4 replies
  • 0 Bravos

Voicemail

Voicemail showing a notification with new message but when I call voicemail it says I have no messages. The notification of a new message remains and will not go away. I read the article about Apple Live Voicemail and toggled it off as suggested but ...

KYB by Great Neighbour / Super Voisin
  • 97 Views
  • 4 replies
  • 0 Bravos

Ship-to Address

I'm trying to become a new Public Mobile customer, but I'm having trouble with the ship-to address - my address does not show up. I've got a chat going with support, but they're sending me pictures which show a different interface - they see my addre...

JaySwa by Great Neighbour / Super Voisin
  • 139 Views
  • 6 replies
  • 0 Bravos

forgot login email and can't login now

Unable to login because of forgot my login email,  how can i retrieve my login email and of courses I should be able to re-set the password  to login.would the credit card info which pays the account and the phone number enough to unlock this 

Girma by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

If wife changes plan... gone forever, or can go back?

My wife is currently on an older plan that's $25 for 250Mb.  I realize the current cost for that plan is $15, but she gets a bonus so she actually has 1Gb and she only pays $18.We're going to the USA for 2 weeks, and she has the option of paying $30 ...

Error M.8703

I registered new account with friend referral.  Completed payment and got this error.  How can I complete my registration?

hassu by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

Resolved! 34 dollar Canada US plan

Will I keep my $5 loyalty, $1 refer a friend, and $2 auto pay rewards if I switch to the new $34 Canada US plan?

Conductor1 by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 1 Bravos

Resolved! Unused month

Hi, Im going to travel for almost 2 months outside Canada, is there any way that I can reduce monthly fee for a month but still keep the phone number?

JerryDip by Good Citizen / Bon Citoyen
  • 155 Views
  • 6 replies
  • 0 Bravos

Resolved! rewards

hello!do you know if changing the plan will also change the rewards type? With the current plan I'm accumulating dollars for autopay, referrals, loyalty and now i want to change to this:any thoughts? thanks 

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nick_dv by Good Citizen / Bon Citoyen
  • 120 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription bait & switch -> NOT a happy new customer :(

I just switched to Public Mobile from Rogers because of the $40/month Canada-US plan.  The plan is supposed to include "75 GB within Canada and the US Data at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international ...

d0r1n by Good Citizen / Bon Citoyen
  • 544 Views
  • 18 replies
  • 2 Bravos

Port fail due to account number issue

Hello,I got this text… Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number...

Cassie4 by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

5G not working

Hi everyone, I recently change to Public Mobile from another provider. The service was ok, calling, texting are fine. But my subscription is 5G not working, it showed only LTE. My subscription should come with 50GB 5G. Any solutions to fix this?

QUOCANH by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 0 Bravos

Problem transferring phone number & confused about SIMs

Hi - just switched from Koodo to PM today. I have an iPhone 13 with a physical SIM from Koodo. I subscribed to PM with an eSIM. Setup seemed to go well, eSIM appears activated on my phone. I initiated the phone number transfer, got the text from Kood...

yusqueya by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Activating esim

I downloaded the app and started the process of activating my esim but received an error "SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent." I am unable to get th...

Dijo by Great Neighbour / Super Voisin
  • 100 Views
  • 2 replies
  • 0 Bravos

Resolved! Are SIM cards connected to an account before activation?

I signed up a couple of days ago and my SIM card has already arrived!My daughter signed up yesterday so she hadn't received her SIM card yet.Can she use "my" sim card to activate her account or is it connected to my account? Her existing mobile accou...

Jim418 by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos
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