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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24373 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35911 Views
  • 185 replies
  • 27 Bravos

EverSafe ID message never arrives

I can't access my account for the first time as I don't receive the text message with the EverSafe ID.I used my husband's one phone number for the EverSafe ID which is an American one.And as I can't access my account, I can't reach a Public Support a...

touca68 by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 0 Bravos

Resolved! Charged twice

Charged twice! Two different amounts $ My regular bill is $33.90 but I signed up for a new plan $33.90 ! This month 2 different payment for 1 account ! 

Fairy1 by Great Neighbour / Super Voisin
  • 311 Views
  • 7 replies
  • 0 Bravos

crashed phone cannot access account

I recently had my phone crash and no longer turn on. I only had my passwords saved locally on the phone along with the 2FA codes. Is there a way for me to recover the account? I have the phone number, email address, DOB etc. Please help. I don't want...

Dubbyt by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

International Add on

I added international minutes mainly for Costa Rica. But international calls aren’t working anywhere. Any tips?

Jimmy_T by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Acount suspended but bill paid already

why does this only happen to some people? My wife's account has never got this message before and my account was suspended once and today I paid twice and now have a credit, it should never happen IMO

Little_Tess by Good Citizen / Bon Citoyen
  • 226 Views
  • 3 replies
  • 0 Bravos

wrong address

hello , I just ordered a new SIM card with a plan and I put the wrong address and I need to change it 

Resolved! Sim card

Can I keep my phone number if I seitch my sim card?

Millions by Great Neighbour / Super Voisin
  • 137 Views
  • 1 replies
  • 0 Bravos

SOS only

Transferred my SIM card to newer iPhone and get sos only message

4284 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Urgent help , it's been months of horrible ordeal

Hello, please someone help meI'm a Canadian,  my dad visiting me here in Toronto, took public mobile esim with data and 10 digit phone number, he left for USA and now back in Canada. How do I retrieve or get data for him to use from public mobile.i t...

nkau00007 by Good Citizen / Bon Citoyen
  • 530 Views
  • 12 replies
  • 0 Bravos

close account

My grandson has a Public Mobile account that I pay for. He is no longer using the account. I want to close it. I do not have access to his password for the account in order to close the account. How do I stop future payments for his account.ckenc

ckenc by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I reply via pm

Received a swear to my ticket # question. I am to log into public community and reply  via private message. 

Blummer by Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 2 Bravos

Re: Activation without app

The app is down and I can't activate my account after I just paid it said to go to the website to activate and when I go to the website it says to go to the app

Cone by Good Citizen / Bon Citoyen
  • 268 Views
  • 5 replies
  • 0 Bravos

TOOK MONTHLY PAYMENT 3 TIMES FOR THE MONTH OF SEPTEMBER

From my credit card, September month payment was taken 3 times. Please refund it back to my account. My monthly payment was $37.33,including Taxes. Public mobile took 3 times of this payment. Please send me a email or text message after fixing the is...

Tinky1 by Great Neighbour / Super Voisin
  • 176 Views
  • 2 replies
  • 0 Bravos

Resolved! So, What is Up with RCS on iOS18?

Hello, everyone! As some of you may know, Apple released new version of its major operating system for iPhones, iOS 18. I’m not updating yet (iOS 17 was terrible at launch) but one of the main features is the adoption of RCS standard bring additional...

Pvkom26 by Great Citizen / Super Citoyen
  • 468 Views
  • 4 replies
  • 0 Bravos

Is this USA

 with this plan does it include using in the US or do you have to buy additional roaming

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Cone by Good Citizen / Bon Citoyen
  • 225 Views
  • 3 replies
  • 0 Bravos

I can't access my account due to a cancelled transfer process

I can't access my account due to a cancelled transfer process I tried to transfer my number. I received a msg to confirm the transfer and clicked Yes to confirm. then the transfer process was cancelled and I don't have access to my account any more 

Diya-LA by Great Neighbour / Super Voisin
  • 222 Views
  • 3 replies
  • 0 Bravos

Number transfer issues

Good day everyone.I have a home phone subscription with Telus. I now want to switch to PM and have issues transferring/activating the home phone number.I was able to activate the SIM card, but then PM send me a 6-digit verification code, however I ca...

Dan70 by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

refer a friend

I was referred by a friend to public where can I see it on my account 

Emi16 by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

refer a friend

I referred a friend to public where can I see it on my account

jack57 by Good Citizen / Bon Citoyen
  • 168 Views
  • 3 replies
  • 0 Bravos

Sim card

Helping set up a friend's phone. Thought a e sim would work. And we paid for the subscription. We have now found out we need a physical one. How do we cancel and restart the process?

ESim

I was walking home today and noticed my phone said SOS only when in the morning my plan was working fine and now it’s asking for a SM-DP and activation code and confirmation code how do I get these and get my plan back working I just paid my bill tod...

Landon_65 by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos
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