Community

Self Serve Log-In

Good morning,I have the same problem. That's the way they work—deliberately.

temporary down for maintenance

just coincidently at  the exact sec im going to suspend my service, because i just spent the last 20 min monitoring activity on my accountbut the exact to the absolute exact second .....i cant do anything at all now 

Retrieve deleted voicemail

Anyone know if you can retrieve a voicemail deleted from over a year ago? Eeek. 

Wrong Add-on selected

Hello, I accidentally purchased the US Talk & Text add-on less than an hour ago. I have not used it because I'm still in Canada. Could you please cancel the add-on and refund the charge? Thank you.

Refund on plan

Hello,I purchased a plan thinking my plan expired, but later realized I logged in using a different email. I do not need the plan purchased on this email and would like to have it refunded. It has not been activated or used. Thanks,Dilini

Invalid phone number

I'm an existing customer.  Changing phone buying esim, when I try to transfer my phone number I am told invalid number. Had earlier ticket but csa stopped answering 

Re: Need costumer service

it is concerning getting a new pin for my account

activate

it keeps telling me to activate , i enter the sim card number and it says in

i subcribed to $20 4g 1gb and was charged $5 extra for 3g why

Hey Community Support, thanks for the help. Today I knew I was running late on my minutes, so though

I'd do a top-up (2:20pm) without using my phone (of course, I reset and turned off the phone). But when I go to use my phone, I'm told I have no minutes by the phone's automated system. I tried doing a live agent, but I don't have a specific #. I sav...

Cant send or receive text messages

I just switched from freedom mobile. Ported over old #, kept old samsung s21 and purchased and esim. Everything went fine can make and receive calls fine but cannot send or receive text messages. Tried all the resets and procedures but no help. Every...

Cannot Access Account

I opened a PM account for my daughter years ago and it is still active but we wanted to change the package but cannot remember email used. When I try to access account by entering cell number, we check any emails that we think was used but there is n...

Number porting failed and I was charged $39. Requesting for refund

Hi,Can you please help how can I request for refund as number wasn't ported and have paid for the subcription. 

Phone not working

I recently entered in a prepaid PIN, and within days I was told it was no good. I tried again today and it said my account was suspended. Please help!

Canada roaming

Does the 60GB plan include roaming all across Canada?

Anyone else get overcharged?

I had a 3G plan and was overcharged for two months. At first they're explanation was due to my device not being VoLTE compatible (spoiler, my service is compatible), but now they have changed what they're saying; it's because my plan was a 3G plan. A...

Is anyone disappointed with latest offer to join Koodo?

For those who are trying much harder to buy Canadian (& avoid American made products), seeing this offer is disappointing. But then again, not very many Koodo offers can even come close to beating my current PM subscription. ---Public Mobile: Imagine...

sims

I bought a sims card last week for my phone from Public Mobile and i havent got it delivered yet

invalid phone number

Trying to transfer my old phone number that is with Telus to new phone and it says it's an invalid number.  Using a new esim as can't get old sim out of old phone.  Took my payment no problem but won't take my phone number

Voicemail

Hey there, I recently changed phones and when I try to receive  voicemails  on my new phone  it tells me that the call annot be Completed as dialed 

verification code and group texts

I don't receive the verification code via text to finish setting up my account and I'm not receiving group texts. My data is on and so is mms messaging.

Updating credit card

My credit card was lost and I updated it with my new one today. Today my payment was due but it won't let me process payemnt. I was able to put in my new credit card info however it won't let me actually make a payment. I now have no service.

Issues

I submitted a ticket days ago and have not noticed any response.  Will Public email a response or where can you view response when signed in to my account?  How can I contact support and receive help?   Thank you!   

I need help

I need to talk to an agent who speaks Spanish so he can call me, please