Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to call in the us or back to Canada. Texting works both ways. I put the SIM card in a iPhone with all updates and having the same problem. Texting only. Hot spot works only in the iPhone. Not the Alcatel phone.the roaming service is t mob...
How do I get my service back once I buy a new phone? I want to keep the same phone number! Do I just order a new SIM card, get it shipped to the USA or can I buy an eSIM and do it all online??? Please help!
I have been activated for 3 years. I payed my 50.00 today and im good till November 28. So why is my phone number changed? It sayingi used all my minutes and my number has been changed. I was my number and plan back. I didn't do anything wrong or cha...
My phone number changed, and I used my email address to log in to public mobile. The problem is every time I try to log in to public mobile, it automatically send a text to my old phone number which I no longer have access to. This is probably annoyi...
Hello, my phone’s screen is damaged, and I’m currently unable to receive messages. Could you please tell me how I can get a new eSIM number?
I've recently noticed an unannounced increase in Points required for $20 towards regular plan renewal...now you must redeem 20 Points instead of previous 15 Points to get $20 toward regular plan renewal. (No Solution awarded unless you can get them t...
I am a public mobile subscriber trying to port out my number to freedom mobile. But they are saying that my number is not within their service area. and that it cannot be ported to Freedom. Is there a solution to this?
Im trying to get the phone to work.I sent message previosly to say i can't receive calls as it goes directly to voice mail
Transfer my number to my new iPhone. I need to contact you.
My previous provider said that Public Mobile cancelled transfer today at 1:30.I cannot receive calls or send texts.I need help and the support is not there.What do I do?
I received your email with promo code but when I subscribe and enter the promo code, it always says invalid. Why?
I have the Canada - US - Mexico Plan and I am wondering if it works in US Virgin Islands?Do I need to do anything to make this work.
I’m having issues transferring my phone number. It has been 2 days and contacted PM multiple time through chat, but no success. Received a call once, but wonder if it’s a scam as PM is online only ? I see that many in the community have the same iss...
But it’s showing multiple usages
We have been trying to connect a phone for 4 days and nothing but disappointing results. Does anyone have an actual human contact number
hello. I have lost the ability to make or recieve phone calls all of a sudden. Please help im a recent customer and a senior.
Hello, back in August I redeemed 15 points for what was allegedly a $20 bill credit as shown in redemption activity below.However in my payment history I was only provided $15 credit and was charged over $5 for the difference.
Can't find the 15 dollar credit anymore, has it changed to 20
Cancel account xxx xx ***Message edited by CS_Agent to comply with the Community terms of service.
I need to submit new credit card and cannot sign in to account.
Trying to reach Tony regarding xxxxxxxxxxxxxx
Hi There, I cannot login to my previous account because my phone number has been replaced by a new number. Now when I try login, 6 digit OTP is being sent to my old number. Today I created a new account with another email address to post this message...
Hello!I ordered and received a new eSIM for my new phone. On my old iPhone, I see the eSIM on the app and here on the website but I can’t instal it in my new Samsung. The QR code is not scanning and I can’t proceed with my new Samsung until there is ...
I asked the public mobile bot how to suspend my account (not cancel it - but suspend it). The instructions were:=============Go to Account SettingsSelect “Suspend Service” optionChoose your suspension period (up to 120 days maximum)Your service will ...
I was in the USA last weekend and I couldn't get my data to work. Texts and phone calls were fine.
I have tried to change my number it says it is approved but then that it can not be installed. Then that I should contact an agent but there is no way to actually be able to contact the agent. So basically have no phone number at the moment and no re...
hello. I’ve accidentally locked my sim by entering the pin incorrectly 3x. I’m looking for my personal unblocking key. I can’t get it through my account because I can’t get past the two way authentication as I am not receiving text messages.
