Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am paid up Why can't I use any data which is paid for?
Is the Phone 3a Pro suppported on public mobile networks for Volte and 5g? I cannot find the info anywhere. The public mobile website checker requires me to check using an IMEI, which I can't check without buying first. I know this phone has compatib...
Im just looking to find out if my sim card would be compatible for a new phone. Im looking into the google pixel 9 and i cant find the answer on the site17
I need a puk because my sim won't connect and all I get is a run around. I sin in and then have to do it multiple times.
My subscription ended and when I try to choose and pay for a new plan, I get a notice saying "unable to process payment". Nothing has changed regarding my registered payment method.
calling *611 and it asked me for pin. 8 don't recall setting it up when I joined
I never saw the option to choose a phone number during step one of activation... went to step 2, paid... now at step 3 and I can't finish. Help please.... how do I go back to step one... it will not allow me???
I forgot my password and the phone keeps sending my code to an old number that has been changed. I cannot receive passcode and I do not receive it by email either. I need an admin to contact me to get through this. I opened a new community account...
When can I expect to receive my SIM card?
I just signed up for public mobile subscription using my sister’s referral code. I never received the $10 I was promised nor the $10 my sister was to receive because I signed up under her.
Cant make any 1800 numbers edited by computergeek541: category changed (discussion not related to Community)
says my phone is unauthorized when trying to sign in what do I do now I have no phone
Customer Support Teamrequiring access to primary account with esim in waiting and will only text the SIM card that text won't go to for login. contact this email of this account or do I have get another number?Thank you
see it wont even allow me to send you my account details and I need my service fixed NOW! why do i have to wait because your scrappy system wont let me message I have been left without my service for weeks now because of this and i haven't even been...
I have been a Public Mobile customer for years. My Iphone was just updated (OS) and I was kicked off my Sim card. Now I need a PUK to open the sim card. How do I do that?.....Incredibly frustrated.
I would like to listen to my messages from another phone, or public street phone booth, or on computer.please help
Been with public mobile since it started need to reach costumer agent. My credit card expired I can’t make or receive any calls and I can not enter new number because I don’t remember password for my public mobile account. Can’t reset password as ema...
How can you add a subscription with a second phone and number under one email address
I will be moving 2 phones that are the same account at Koodo. What is the process to port the phones and the phone numbers to Public please
Hi. My daughter provided a referral. I didn’t see any discounts attached to the referral code. she also has a 30g plan for 30$ which is what I was looking for. Ive also been charged twice by public mobile for my account.
Hello, I subscribed yesterday to public mobile from Bell. I did everything I thought I was supposed to, but I’ve got no data, no phone usage. I clicked the button to transfer my number from bell, and clicked the email from bell to say yes to the tra...
I transferred today from Koodo Mobile. Has anyone done this and how long does it usually take before you can make calls and send SMS messages. How long should you wait before reaching out for support? Thank-you!
I want to switch from Koodo to public mobile. I did not see any options to port my old number. Also, I want to take the canada-US, mex plan. Can I text and call if I am in any of these countries without getting extra charge? I tried to chat and I did...
I have read lots of conflicting information on this topic. So I thought I’d post this topic to be sure I get the latest and greatest. Apologies to all for any repetition. I just need to be 100% certain of the process. I currently have a physical SIM....
Good morning,I have recently moved and I would like to update the record in Public Mobile with my new address. I was looking around and unable to find where to update the address Kindly advise.Patricia
Hello.I recently travelled out of the country and I need to receive sms while abroad, but PM doesn't offer that.I want to move to Koodo for this reason, but I can't receive an SMS from PM to confirm this. Are there other ways to go about this?
I am affected by the same issue
Hello Public Mobile Support Team,I’m currently a Public Mobile customer and I’m considering buying a new phone. Before purchasing, I would like to confirm whether these two models can make and receive phone calls on the Public Mobile network (includi...
