Community

3g 30 day usage charge

I recently (mid June) renewed my plan, and for some reason, I see a 3g, 30-day usage charge on my account.  My plan was upgraded to LTE at that time and did not have any access to data from mid-May to mid-June.Please get this charge rescinded  

Sim locked

How to get PUK code

phone is disconnected

iv been try for several hours to apply mynew credit card  # i can't seem to do it. this on line phone service sucks 

SIM Card

I brought 4 Sim Card Did not receive any?I previously buy 3 sim before, I receive it no problem? So whats the proble, i submit 4 tickets, i did not here back? So, I wasted my money???

Esim

My eSIM is not recognized on my phone for send/receive  

RCS disabled by carrier as per Google Messages App

Can RCS be enabled for my account please?

Change phone number

I would like to change my phone number to my husband’s current phone number. He is with a different provider, Koodo and not with Public Mobile.  How can I transfer his existing phone number to my Public Mobile account?  

PMDATA10 Not Applied but Card Charged

Phones

I have a new/used phone. Same Public Mobile sim card and phone #. When l access my vm, phone # or press 1 it says l have no new messages. When l test it and leave a vm, it is an automated vm not my original greeting and l can only access it when l go...

Factory Reset Phone, ESim Wiped Out, Need New One

I had to factory reset my phone. My ESim was wiped out in the reset. I need a new one, but I can't get a new one because 2-factor authentication sends a text to my phone number, which I can't receive until I get a new ESim. Please help.

no dial tone or busy tone.

When making a call almost 90% of calls, I will not hear either a ringing sound or a busy sound. The recipient will pick up the call if its not busy but there is a long silence when making the call which makes me think there is something wrong.

wrong subscription

i requested $35 80gb subscription but received $30 20gb subscription and $5 change?? can someone fix this please? and return my 15 reward points i just used up?

Number suspended

Hi ,my number was suspended due to card expiry (i think) . I logged in and entered updated card info however now it wants me to select and activate a new number. How do I ensure I only reactivate existing number and do not pay for new number 

calls not working

Both my husband and I cannot get proper service on our cell phones. It takes many seconds to connect and if it does the person on the other end can't understand what we are saying. We live in NS. Anyone else having problems?

Payment

My payment went up from $23 to $28. Why

cs-agent contact for samsung g5

Hi, I am inquiring about re-activating account with new phone Samsung 5G - waiting for reply from CS-Agent. thank you have a wonderful day.

2 questions

1st I read that I get free international text and picture text texting as long as im in canada sending out the text is this true and is Brazil included in this because it doesn't say anything about where is ok. 2nd I have a Can/US/Mex plan can I use ...

Calls - US roaming

What about phones that are on 5G?  Does the US Data Roaming add on work seamlessly for them?

How do I report e-sim Fraud to Public Mobile?

Help I cant figure out how to report a sim card hi jacking or sim swap or whatever. SOme one else is using my phone number and third party Authentication. I'm frantically trying notify banks and cards. How do I report to Public Mobile?  

Refund Request and account lock

Dear Public Mobile Customer Service,I had an original account which I used for a few months but then canceled because I no longer needed it. After that, I created a new account through the mobile app to purchase an eSIM for a family member. Although ...

Error can’t login into my account to cancel plan

I’ve been trying to cancel my esim and my plan for months now. I can’t log onto the website to see my account, I can’t login onto the app. It just constantly shows up forbidden ai and error codes.I just want to delete my account at this point. Someon...

Payment

It's says  my  payment  was paid  way do I still  have no service 

Need help, phone won't recognize esim

Hi everyone, I dropped my phone a year ago and it messed with my sim card tray. The solution was to move to esim and it seemed to work. Unfortunately I didn't learn how to not drop my phone again so flash forward a year I dropped my phone again and I...

Can’t install eSim

 Hello, I got new account and subscribed for a plan with eSIM, website told me to download eSIM in the App, but I can’t download app because I have German Applestore and to change it to Canadian I need a Canadian phonenumber  so I went to the app fro...