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Plan on hold

19521cl
Great Neighbour / Super Voisin

Can I put my plan on hold while away for 3 months

4 REPLIES 4

cellphoneuser1
Mayor / Maire

@19521cl wrote:

Can I put my plan on hold while away for 3 months


Others said to stop paying or mark the phone as lost/stolen to stop service, but none of that puts plan on hold. Any plan already started will continue to be used up even after reporting phone as stolen.  There's no way to pause any plan that has already began.

BKNS27
Mayor / Maire

@19521cl 

Yes you can but it only limits to 90 days or your account will be closed, SIM will rendered useless and your number will be returned to the carrier you originally got the number from.

So disable Subscribed on your account but I wouldn’t leave it until the last day (90 days) to enable Subscribed.

hTideGnow
Mayor / Maire

hi @19521cl 

yes, you can. 

login MyAccount, go to Payment, Manage Subscription, turn off "Subscribed"

your plan will be suspended from the end of the current cycle

but remember you need to come back and make a manual payment within 90 day of the first day of suspension of your number will be gone. 

Handy1
Mayor / Maire

@19521cl  Yes 

What you can do is 

 turn off auto subscribe and your plan won’t renew. But it’s important to pay attention to your renewal date . You can leave suspended for 90 days if you go longer then 90 days the account will be closed and number gone 

so on the 85-87 day   make manual  payment for a month (30days) and and then turn auto subscribe back off and you can rinse and repeat this process for long as you like 

Turn auto subscribe off/on

Handy1_0-1731374085928.png

 

 

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