Community

Cancel eSIM

I simply want to cancel my eSIM and order a physical sim instead. How do I do that please!

can't receive calls and texts

I started a subscription on February the 15th. I can not recieve calls or texts messages from others and can not login into my account. 

Problem with activation.

I followed all the steps. The transfer started and then it stopped and wouldn't work after.

Esim unavailable in my country with my phone (redmi note 13 pro)

i paid for a plan using esim, and thinking that it was compatible with esim, i proceeded with the purchase. however, as it was setting up, it displayed a "installing esim" message and was loading for (atleast an entire hour. its then that i reached o...

[SOLVED] Active Mobility Outage (Feb 20.) Montreal, QC

Update: This mobility outage is now solved.https://www.telus.com/en/bc/outagesThere is a current outage within Montreal, QC for mobile devices. The services impacted are:Mobile - VoiceMobile - Text / SMSMobile - Data (iMessage, FB Messenger, Websites...

Number restore

Can I restore my number if I was not subscribed for more than 90 days? Very need my number back.

Unable to log into public mobile app

each time i log in it takes me to the support page, when i log into my account it says it is unauthorized for security reasons. Please help.

Reduced speed data not working after I run out of high speed

Hi everyone, I'm new to the community and I just wanted to make a post because I'm having an issue and I really don't have any other options for a carrier because I need unlimited data also PM network works GREAT where I live when it's not having iss...

Does a Canada/US package cover texting from the US into Canada and from ports of call while on a cru

Cannot receive calls

cannot receive phone calls from my telus landline. This has been an issue since porting and set up 

Can someone help me port my prepaid koodo number?

Hi,Can someone help me port my prepaid koodo number to Public. I have my Public SIM and a temporary number. Thank you 

Will I lose my current add-ons?

I know this question has been asked before, but i see different conflicting answers, so am asking again!I currently have a $15/month plan for 100 nation wide minutes and a bit of data. I'm thinking of upgrading to $20/month for unlimited minutes and ...

my last 4 digits of my voucher is not showing what do i do

A big mixup with my cell phone and my daughter New Phone

I tried to set up an eSIM for my daughter‘s phone. All the set up was being done on my cell phone from Bell at one point it asked me to choose a phone number and so on, but then after that was like primary phone and secondary phone it has my phone nu...

Phone number

I switched to PM today and the wrong phone number was registered, how do I fix this?

eSIM

Does anyone have advice on a good eSIM for Costa Rica? Can I purchase/download before going there?

Phone number "not valid canadian number"

Hey there,I am moving from Fizz to Public Mobile. I have only been asked for my phone number in the process, not my imei which i have and am ready to transfer. I have done this many times, any idea why my phone number is causing this error? WHY IS TH...

Feb 20 Outage: Pictou, Nova Scotia

HI All, there is an active mobile outage in Pictou, NS affecting Data, Text and Voiceif you are in the area, share your experience 

No mobile signal, cannot send sms for Calgary downtown

Is there an outage for Calgary downtown today?I don't have cell service.

CANCEL AUTO PAY

I need auto pay cancelled immediately 

email address

how do I change my email address

about 3G network

I received the next SMS today. Public Mobile here.We are making upgrades to our 4G network that may impact your 3G voice, messaging, and data connectivity. You may experience a degraded 3G connection from February 27 to March 3, 2025 and then ongoing...

Access to account

Hi,My email for my account is no longer in use (stopped by the provider) and right my phone is out side Canada. Thus I can not access to my account to check the status and renew plan. What can you help me? Thank you 

How to make onetime monthly payment

How do I make one time payment or add funds to an account? For privacy and security reasons, I do not want my card info stored on PM site. I don't see much payment options available from PM.

Unsubscribing

If I want to unsubscribe, can I do this at any time and is there a fee Thanks

Public Mobile Text Message about upgrades to 4G Network

Today I received the following text message from PM that I'd like some clarification on.Public Mobile here. We are making upgrades to our 4G network that may impact your 3G voice, messaging, and data connectivity, You may experience a degraded 3G con...