Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Locked out of account

I am locked out of my self serve account and can not top up my phone . How do I create a ticket.

Lynneshia by Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 0 Bravos

Resolved! lost phone

lost my phone but have new sim card what do Ido?

oldster by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Resolved! Voucher not working

Bought 2 vouchers and niether has worked all day zzz rip my phone

Username11 by Great Neighbour / Super Voisin
  • 241 Views
  • 9 replies
  • 0 Bravos

iOS 15.4 Final is good on PM?

HI All, Anyone using the iOS 15.4 final now? It is working on PM without any issue? It won't have any Data issue like Beta 1 and 2?

hTideGnow by Mayor / Maire
  • 269 Views
  • 5 replies
  • 0 Bravos

Resolved! Certified pre-owned phone return unable to create a ticket order

Hi, I purchased a Certified pre-owned phone last week, but after I am using it, the sound was burry and turns very hot in a short period of time. I wanted to create a return ticket online, but I wan not able to do that. Please help me with that.Thank...

fshen by Great Neighbour / Super Voisin
  • 241 Views
  • 5 replies
  • 0 Bravos

Resolved! Remove autopay

Hello, a mother setup autopay for her daughters Public Mobile account, but now the mother doesn't want her credit card to be charged anymore. The daughter will be moving out and may keep the public mobile account xxxxxxxxxxxx but she will be paying f...

Abhatt by Great Neighbour / Super Voisin
  • 474 Views
  • 12 replies
  • 0 Bravos

Resolved! URGENT

Hi all, I was purchasing an iPhone on this website and I couldn't process the payment because the ZIP code didn't match the billing address so I kept pressing on the "Complete order" button, hoping that it works. It didn't but I lost my money doing t...

Yaniss by Great Neighbour / Super Voisin
  • 414 Views
  • 14 replies
  • 0 Bravos

Resolved! Service

How do I stop my Public Mobile Service as I am moving out of Country and want to cut off March 30th?

bossy by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment problem

ZI was sent new Visa card . same Number different valid to date. Mobile Acct. was cancelled would like it re-instated with same cell number & same plan (total 23.52). Thx.

Apache-1944 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

Resolved! No service

I bought a U.S. plan for $50 + 10 gb, thought it was good called Tennessee and told them I will be there tomorrow, I’m broken down in Virginia and my phone or data won’t work. I talked to Ana and it’s not her problem and you can’t escalate this to an...

brianmcd by Great Neighbour / Super Voisin
  • 403 Views
  • 9 replies
  • 0 Bravos

Resolved! Unlimited?

Hi there, I purchased a $15 plan for my daughter which is supposed to have unlimited texting picture messaging and 250 MB of data. For some reason her texting seems to be limited and no longer sends texts without Wi-Fi, and her available data disappe...

Pjpaulson by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

internet issues

hello ,i just purchased data add-ons i tried to airplane mode turn the phone i did try everything, i still have no internet connection

daesp by Great Neighbour / Super Voisin
  • 210 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone warranty

I have bought a pre own phone ten months again . this morning the screen has a 3 line on one side up and down and phone is not working... I live in Pembroke , Ontario I would like to found out how I can get this repaired.Thank-You

sky-eagle1 by Great Neighbour / Super Voisin
  • 343 Views
  • 5 replies
  • 0 Bravos

Resolved! Payments

Why did 2 payments for the same amount on the same day Match 14 2022 come out of my MasterCard?

LoriRitter by Good Citizen / Bon Citoyen
  • 260 Views
  • 9 replies
  • 0 Bravos

Resolved! transfer responsibilty

I have been paying my friends phone bill for quite a while (7-10 years) but now he wants me to transfer responsibilty to him. Is this possible?

Peterbcs by Great Neighbour / Super Voisin
  • 265 Views
  • 6 replies
  • 0 Bravos

Resolved! Out of town for 4 months and SIM no longer work

Does anyone have the following problem before? We were out of town for four months with auto-pay; however, SIM is no longer working and can log in into the original account and the previous no. is out of service. What can I do?

kasheungchan by Great Neighbour / Super Voisin
  • 240 Views
  • 6 replies
  • 0 Bravos

Resolved! Attempting To Register a Refer-A-Friend Reward After Activation

My phone account was transferred on March 5/22 from Bell to Public at a Koodoo kiosk in a shopping center. The reps indicated that the referral code (Rxxxxx) did not work. This code was from my brother's account which he has had for over a year. I ha...

JimFawson1 by Good Citizen / Bon Citoyen
  • 329 Views
  • 7 replies
  • 1 Bravos

Resolved! Print invoice

Hello , how do I print my invoice myself

japochepris by Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 0 Bravos

Resolved! Account suspended

My account has been suspended and I don't know why. Plan was deactivated and it won't let me reactivate, yet a payment was taken from my account today. Please explain.

Dermotdillon by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Delayed and out of order group messages MMS

Hello Community.. I've been having issues for a couple months now. In a group chat with iPhone users messages are received with long delays and out of order. I've also experienced similar with other single PM users, where pictures are received delaye...

sledinguru by Great Neighbour / Super Voisin
  • 192 Views
  • 6 replies
  • 0 Bravos

USA add on calling won’t work

Hi There, I added us calling on my plan for the week and I can’t retrieve my voice mails or call out help ?

Simrie by Great Neighbour / Super Voisin
  • 209 Views
  • 6 replies
  • 0 Bravos

Resolved! Press a number to get through

Does public mobile have the call protect option that the caller is asked to press 5 (or a #) to get through like othere phone companies do?That way the robot calls cant get through

johnmbauman by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 1 Bravos

Resolved! Us roaming issues, can send, but not receive

Anyone experience this problem? I purchased the 10 unlimited text. I can send text, my husband can receive (he also purchased), he can send text, but I can not receive unless I am connected to wifi?

karen73 by Good Citizen / Bon Citoyen
  • 259 Views
  • 7 replies
  • 0 Bravos

Network Issue? Calls going to Voicemail.

Is there a network issue in the Thunder Bay, Ontario area? I've missed important calls tonight because the phone is not ringing and calls are going straight to voicemail. The incoming number is not appearing in my call history either. This has happen...

APugh by Great Neighbour / Super Voisin
  • 187 Views
  • 6 replies
  • 0 Bravos

Resolved! overseas travel

Hello, I will be traveling to Mexico soon, and to France in May. Suggestions on how to manage talk/text please?

FranBlake by Great Neighbour / Super Voisin
  • 358 Views
  • 4 replies
  • 1 Bravos