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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Does my phone work?

I am thinking of coming back. Does public mobile have a feature to test if your phone will work on the network still. I cannot find it. I am with Virgin and want to bring my phone over

Angela2016 by Great Neighbour / Super Voisin
  • 376 Views
  • 6 replies
  • 0 Bravos

Can’t get into my account

I have been trying to get intomy account and even changed passwords several times and still no luck getting into my account I still have had no luck with getting into my account and I want to change to the new 40 dollar plan u have and still no luck ...

Hooter by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 1 Bravos

Resolved! how to keep public mobile number on a new public mobile simcard

hello,i had a public mobile number but then lost my public mobile simcard. so i got a new sim and wanted to continue using the same number i have always had with public mobile. there is no option for me to keep or transfer my existing public mobile p...

dani13 by Great Neighbour / Super Voisin
  • 320 Views
  • 3 replies
  • 1 Bravos

Port to Public Mobile

Hi Everyone, I have 20 digits code from my SIM card. I’d like to transfer it to Public Mobile. However, it only needs 19 digits to go on the next step. What can I do?

aurelio1996 by Great Neighbour / Super Voisin
  • 388 Views
  • 7 replies
  • 0 Bravos

Need help I’m using iPhone X but Public SIM card not detected.

So I have purchase pre-paid SIM card.have successfully Completed all the process but in the end when I have completed Payment after all inserting the sim into my Device but sim doesn’t recognise the sim..I have already done with phone switch-off.Rest...

Manav2812 by Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 0 Bravos

three accounts can’t access 2

i have my number my wife’s and my parents,my parents is about to expire because i need to change credit card..I have made multiple attempts to change pass and login to update visa which expired now it says too many attempts…totally frustrated!  

aavenger by Good Citizen / Bon Citoyen
  • 266 Views
  • 4 replies
  • 0 Bravos

Overpayment made

I made two payments on the website due it freezing and overpaid can I get a refund? On the second?

Randymabby22- by Great Neighbour / Super Voisin
  • 252 Views
  • 5 replies
  • 0 Bravos

Voice-mail

I have numbers that are blocked. They call and I hear nothing then I get a voice-mail notification and they leave messages. How or can I stop this from happening  Thanks 

RandallJ by Good Citizen / Bon Citoyen
  • 436 Views
  • 11 replies
  • 0 Bravos

Calls get cancelled

Since past couple of weeks, I am not able to contact most of the numbers. It says "6UC2 the number you have reached is not in service" with three beeps at the end even for active numbers.   

Thapaliya by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Transferring

I need help transferring my phone number from lucky mobile to public mobile. How can I do that? 

OP28 by Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

live agent

I NEED MY ACCOUNT REACTIVATED!!!!!! I NEED A LIVE AGENT

Kemosabe by Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

Transferring number

How do I transfer my number to public mobile from previous service provider. I have activated my number but cannot call or text.

Nadineruhl by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

New phone

Getting new phone just wondering if the iPhone 14 plus is compatible with the $40 4G plan 

Bob313 by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! No cellphone coverage - Yukon

I live in Whitehorse, YT; most of the time I have no cellphone coverage even when I'm in the downtown area. Other people have 4 bars, I have 1; even when I have full cellphone service (full bars), I keep getting a note that there is no cellphone or i...

fbotca by Good Citizen / Bon Citoyen
  • 280 Views
  • 5 replies
  • 0 Bravos

Resolved! call waiting not working

call waiting not working on my cordless phones since I changed to wireless home phone

owen71 by Good Citizen / Bon Citoyen
  • 596 Views
  • 16 replies
  • 0 Bravos

password reset

I need to reset my password. don't have access to my emails since I lost my old SIM card linked to phone number. help.

kmg29 by Great Neighbour / Super Voisin
  • 272 Views
  • 2 replies
  • 0 Bravos

Closing the account is a time consuming nuisance.

I think that I have finally submitted a ticket to get my account closed.  If it is an option somewhere, it was not visible to me.  Since PM forced me to set up a PM Community Account as well as my PM Account, just to contact them, as well as making m...

DaveTicked by Good Citizen / Bon Citoyen
  • 1273 Views
  • 39 replies
  • 4 Bravos

Resolved! Changing my current Public Mobile cell number

How do I get a new phone number that has a local area code as the one that I have, which has area code 825, is not being answered as the recipient thinks that it is a spam call.

NorHenonPM by Good Citizen / Bon Citoyen
  • 266 Views
  • 4 replies
  • 0 Bravos

Countless hours on forum for $1 -

Just wondering what it would take to be rewarded more then $1 by helping others on this forum.  I have given and received countless bravos and made many posts and responses to member questions but the highest reward ever awarded was $2.  I understand...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 861 Views
  • 18 replies
  • 2 Bravos

Here's my Public Mobile Activation experience

Get SIM cardGo to "Activation", fill in form with Koodo Acct.Stops at second step.Try again, this time using IMEIStops at second step, suggests asking for help.Follow link to help.  Asks for Account login.  I don't have it, not activated.Send PM.  Cu...

Ste88 by Great Neighbour / Super Voisin
  • 279 Views
  • 7 replies
  • 1 Bravos

Cannot make calls out or get calls in

I get this message "call cannot be completed cause my plan does not include a US roaming add on."Why do I need a roaming add on.  I am not in the US?

Lil3 by Great Neighbour / Super Voisin
  • 362 Views
  • 4 replies
  • 0 Bravos

Can't make calls to the U.S.

I bought U.S. Roaming and data add-on. Can't make calls two days after activating this service. Need help. 

Baris by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Customer support

Being charged 42.94 for 3 month we don't have an account

Huber by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos
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