Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there a way to actually speak to a customer service rep or is it all online?
Hi, how do I change plans if I want to do this?
I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
Can’t get data to work on parts of Montreal’s Soutn Shore. Worked when I was in Montreal. As soon as I left it cut out and my Spotify app lost connection. Can confirm it’s an outage. Co worker who uses Koodo can’t access data as well. Calls and SMS w...
My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmat...
Hi. So i was on 3g plan which i switched to 5g plan which was started yesterday. I checked 5g map and I’m almost in the center of 5g network in Edmonton. So i decided to check the speed today, how much im getting. Apparently it shows 2 mbps download...
Hey PM when will the network be fixed? Been all morning on PM and Koodo. Thankfully my business line is on Roger’s and their network is working. Please fix asap
Hi, I have no internet service. The chatbot doesn't help, I want actual support please. My data is not working the 3rd day in a row now. I still have lots of GB left. Is there an issue with data service ? Phone and text works, LTE / 4G not. Please re...
Hello - on sept 9 I requested that my daughter's account be transferred from Bell to Public Mobile however apparently the port was not completed and I'm still getting billed by Bell. Bell confirmed that no one responded to the text message to accept ...
Hello I just loose service for my two line since almost one hour...I'm in Montréal Québec .Both line are active and everything is okNo network any help plzzz Reset phone tried everything's I suspect that the problem come from provider ..
Received Notice in account that my subscription expired and asked to renew and pay. I checked my credit card payment record , all payments made on time and up to date including October 2023 .
Before I left for the US, I checked on the community to what would I have to do to use international minutes that I received when I signed up and found that I would have to do nothing. Fast forward to needing it and I couldn't even text. I ended ...
My cell phone is incurring, long-distance charges or blocking all local landline calls from or to my number. I have reached out and put in a ticket a month ago with no response. ANY SUGGESTIONS?
Greetings,I noted from very early (three years ago) on that I cannot text from one Public Mobile number to another (A to B). The other subscriber can text me (B to A). If I try to call the other number it also does not work and goes to VM (A to B),...
How can I change my subscription to the 60 gig for 55 dollars deal. It won’t seem to let me because I already have an account with them
I am going to the UK for 3 days and would like to use my cell at the hotel I am staying at utilising their WIFI. Can I use my free international calls from the UK and or use the messaging at this hotel.
If I new this was problem with this service I wouldn't have signed up for it. I need my phone back and right now I can't do that. I log in and it says forbidden ai.
How do I add my phone to my account that currently is only for my sons phone?
I setup voicemail and created my PIN to access my voicemail. However, when someone tries to dial my number, they cannot reach my voicemail and instead only hear ringing. For example, if someone calls me, and I press reject on my phone, the caller con...
Three days ago I Referred two Friends who left Roger's and Joined Public Mobile - One of them had an iPhone 11 and one had a 256GB Dual SIM Samsung S21 Ultra (a European Model.)These individuals live sort of rural and need a Cell Booster in they're h...
As the subject says, tried the chatbot it wants me to submit a ticket and gives me a link which leads to a 404 error. so helpfull...
Hi, I lost my phone in July and had to order a new SIM card. The problem is that I absolutely need to have access to my previous account attached to my old SIM card as I need to access my payment history. How can I do that?
I lost my iPhone that has a physical public mobile sim card in it. Went a few days without a phone then bought an esim for a spare phone I had. I would really like to switch back to my original phone, but when I enter the sim card number in my accoun...
Hi,How can I control more than 1 account from just my end? I have to help my elderly family members with their payments and account management (their accounts already have my credit card) but this new 2 factor authentication and eversafe ID system is...
I have 2 x accounts I'd like to cancel before renewal however I cannot login to My Account because I have left Canada and cannot receive the authentication message. I'm in a loop. Please direct me to someone who can cancel 2 x accounts ASAP.Thanks.
Good evening,I can't seem to receive messages through the Emergency Reporting system our fire department uses to send mass text messages. I haven't received a single text through the app. Is there any way I can fix this? I'm missing out on important ...
Today my wife signed me up for Public Mobile, she finally got the SIM card in and the cell phone recognizes Public Mobile as the new provider we had the old number ported over. But, now he can't receive calls and we can't receive the 6 digit code o...
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