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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11924 Views
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22888 Views
  • 183 replies
  • 25 Bravos

SOS only

My phone keeps saying SOS onlyive turned it off. when I go to log in it says no access. any input?thanks,Aims

Aims by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 0 Bravos

Problem trying to sign up new account/ plan.

Get an error message when trying to sign up a person for a new plan. Tried 2 different computers, 3 browsers, got the message. "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST" I got no help from chat.Anyone know whats going on here? Seems to be more...

Deletethis by Great Neighbour / Super Voisin
  • 369 Views
  • 9 replies
  • 0 Bravos

Subscription not activated

I'm transferring to PM and already made payments for my subscription but it won't activate it. What do I do as my subscription from my previous provider expires today? 

Chinomso by Good Citizen / Bon Citoyen
  • 1596 Views
  • 22 replies
  • 0 Bravos

Error Codes after App Install

Hi there I updated to install the app on my phone now when I log into my profile I get error codes and no information please see below for the error code I'm getting.  

Screenshot_20230630-142203_Public Mobile.jpg
SpiffyMick by Great Neighbour / Super Voisin
  • 229 Views
  • 4 replies
  • 0 Bravos

Resolved! Usage history

I just started a new plan a week ago. My account shows that I used about 12GB in one week. However, when I View Usage History, the sum of all the DATA usage type totals 3GB. Why the huge discrepancy?

pmunk by Great Neighbour / Super Voisin
  • 258 Views
  • 4 replies
  • 0 Bravos

Resolved! Char

My account has been locked for a day. I need help in fixing this issue asap

Char77 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 1 Bravos

Resolved! My Account isn't giving me account number

Trying to port to Telus as they are giving a good deal for a new device - i login to my self serve and it doesnt have a profile appear with my account number - I've been with public for years now, and i've never had an issue. Is the site down?

elleruss by Good Citizen / Bon Citoyen
  • 294 Views
  • 8 replies
  • 1 Bravos

Resolved! Can’t call US numbers

I ported my number from Bell to PM few days back. I have the 150GB for $165 for 90 days package. I get a voice prompt saying that I have used up all my minutes when I call US numbers and even some domestic numbers. My understanding was that this is t...

DonRu1 by Great Neighbour / Super Voisin
  • 174 Views
  • 1 replies
  • 0 Bravos

Resolved! The worst vicious circle you can imagine with Public Mobile

I have NEVER been SO frustrated with a business in my life. We have been dedicated Public Mobile customers for a year. However, unfortunately, my son lost his phone recently. We went and bought a new SIM card to put in his new phone to get connected ...

TroysMom by Great Neighbour / Super Voisin
  • 615 Views
  • 12 replies
  • 5 Bravos

Resolved! Apple Watch cellular

HiI am wondering about that public mobile support Apple Watch cellular ? Thanks.

Hongxia2 by Great Neighbour / Super Voisin
  • 309 Views
  • 3 replies
  • 0 Bravos

Resolved! No Longer Receiving Payment Notifications

I have AutoPay for my account and I used to get a monthly text message from Public Mobile confirming they've received payment.  I found those messages helpful since I like to make sure payments have been made on time and if there were any unexpected ...

Bookworm88 by Good Citizen / Bon Citoyen
  • 276 Views
  • 3 replies
  • 0 Bravos

Service not working

I switched from PC mobile to Public yesterday. People are not able to call me. Does it take sometime for your phone to be fully operational after joining?

Danilodbn by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

Account & promo

1) The app says my bill is due today but when I sign in online it says it's already paid. Which is correct?Where do I find the card details for the card that paid my plan?2) I would like info on the 4G 20GB and 15GB+15GB plans (How much will I pay af...

SassySKG by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

US plan 4g

Hello in March, my 4G phone wouldn't work for phone calls in US on P M 's US plan, only 3g shut down anyone know why this doesn't work?

Karyathena1 by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 0 Bravos

Navigating Website & Message Issues

Hello,Still having trouble figuring out how to find things here so I have some questions that hopefully will get a response this time…yup, still having trouble finding my messages and yes, I get a confirmation that they’ve been sent.When I sign in to...

Griffyn1 by Good Citizen / Bon Citoyen
  • 312 Views
  • 6 replies
  • 0 Bravos

Resolved! US Plan add-on for the $25 plan

Hi Everyone,I have the $25 plan with 1gb 3g and I'll be going to the US next week. Is there anything specific that needs to be done for the US plan add-ons other than purchasing it?Thanks

z34_eric by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 1 Bravos

Us Roaming not working

I have full bars T-Mobile, no data works at all. I payed for 3 gigs. I reset my phone, I messed with settings, I searched all online. What is going on.

maplemahem by Great Neighbour / Super Voisin
  • 249 Views
  • 3 replies
  • 0 Bravos

Resolved! Subscription Change Not Approved

Hi,My subscription was changed in March from a $15 plan to a $40 plan but this was never authorized. How do I get a refund for the months of April, May and June?

HPZombie by Great Neighbour / Super Voisin
  • 153 Views
  • 1 replies
  • 0 Bravos

Not pleased

Made a payment to my account within last 2 hrs yet my service still suspended. When I called 611 it was updated that payment was received. How long will it take for my service to be restored 

Goodfella001 by Great Neighbour / Super Voisin
  • 190 Views
  • 6 replies
  • 0 Bravos

Resolved! My account

Can't access My account.  When I try to submit a ticket a error appears.  It indicates go to overview page. Then  a page appears that looks like my account page but the data does not appear. Clicking on My profile tab results inInternal Server Error ...

geologue by Great Neighbour / Super Voisin
  • 867 Views
  • 3 replies
  • 0 Bravos

No cell service???

Every time I try to call out it says your number can't be completed as dialed ??

Jamielynn1228 by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Help

My account is in good standing but i can not receive texts and calls cant be completed.  Helppp 

Kickazzcrissy by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring a number Error

When I try to transfer my number it says Invalid phone number: Please enter a valid Canadian phone number. If you are transferring you Koodo Prepaid number, please contact a customer support agent by clicking need help found at the top of the screen....

Cometstorm by Great Neighbour / Super Voisin
  • 204 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing Plan

I currently have the Can-US calling plan with 10.5gb of 3g data. I also have a number of add-ons including up to 8gb of data, international calling, US calling etc Question, I understand I will loose my US calling when I switch to the $65 50gb+unlmtd...

MBond by Great Neighbour / Super Voisin
  • 302 Views
  • 5 replies
  • 0 Bravos
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