$29 20GB 4G Plan.

[Priority]

Okay, back to stage one again with the $29 Plan, because I'm bumping into the same issues as Black Friday once again.

On Black Friday/Boxing Day there was also a $29 Plan but no one could get it, everytime it said 'Payment Error/Failed' or 'Unexpected Error' preventing you from Paying, and getting this promotional Plan.

Now, it's doing the same thing for the 20GB 4G $29 Plan, it won't let me Activate any accounts on it since it won't take Payment.

I just had to Activate a Referral on the $34 instead because the $29 wasn't working, can this Referral contact CSA to have the $29 Plan scedualed on his next renewal date because that's what he wanted but couldn't get it because of this toddler designed Portal?

[Priority]

The only temporary solution I found that worked is Activate on the $34 for one month, and it allows you to schedule the $29 one for the following month as an existing customer, it just for some reason won't let you have it from Activation Day.

[Sansan]

Sounds like it was designed to fail based on what you've said. Do you have a copy of the black Friday error message that didn't work for the$29 plan that failed?

Also for this current one? I have seen multiple posts where people have indicated that agents are more likely to upgrade a plan, not downgrade in this scenario even though this was not the intention in the first place. 

I would assume that having proof of the intended would help to prove one's case.

We also know that agents cannot/will not change on Renewal. 

So if they are willing to do it, one has to be willing to loose whatever the current balance is to get the plan wanted.

[hTideGnow]

hI @Priority 

you tried different accounts and different logins and passwords?

how PM fixed that for you on Black Friday?  Maybe you need to submit another ticket this time?