[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Calling and texting
I have an issue with calling and texting, some people I can’t call but can text and others I can but can’t text and some people I can’t call or text, looking for a solution.
Subscription change
Hi,I have $25 subscription with 1GB data. when I went to change subscription I have noticed new plan with $25 subscription for 5GB date. I subscribed it for next renewal. I have added Add ON 1000minutes long distance call to India. It was not going t...
Add on not working
I purchased an add on for unlimited texting, calls and some data for US and it is not working.
Sim card issue
My wife's number ( ###-###-#### ) was ported from Fido to Public Mobile.only one way Calls out work, but SMS and data (send & receive) does not work at all.This is a known porting issue.Please re-sync / re-complete the port and fix SMS and data routi...
Long Distance Minutes
Hi Folks! I cannot seem to find my accumulated Long Distance minutes, nor my Date bonuses!...? Could you tell me where they hidden from me...? Thanx, Ken
Transfering
Hello, I recently transfered from Bell to Public.I want to confirm that by transfering over my Bell subscription will be auto cancelled? Or do I need to log into Bell and try to do it myself
Physical SIM Card delivery cancellation
Hello,I subscribed to a new plan and ordered a physical SIM card. However I realized that physical SIM card will come in 10 days. Now I want to cancel the shipment of physical SIM to my home address instead I want to buy a SIM card in-person at Telus...
Cannot access my old phone
Hello,I have an account with Public Mobile. My user ID is ****@**** and phone number is ###-###-####. Could you please change my verification email address to ***@**** I cannot access my account since the verification code is sent to the old email, ...
Esim
Chose by error first sim 1 and second esim now i get the message: sim 1 not
are these boxing deals to existing clients valid
i just thought i upgraded to 75 gb 5 g service can usa mexico with some dial on minutes for the $35 , same price ia m paying now for 50gb data looked now still shows old plan was this just a blip non existent perc???
Resolved! changing e-mail and to an e-sim
Hi!I got an iphone 17 that requires an esim for ###-###-####.I purchased it but don't have access to the old e-mail account i signed up with to get the QR code so I can scan it during the iphone set up. Please help! UPDATE: now the physical SIM on th...
Referral Plan
HI,Under my account, showing currently I can upgrade to $35/month, 75g, CA-US-MX roaming plan. I want my friend get this plan.Is it possible? and How.Thank you.
Account
how can I deactivate account and upgrade to new one and still keep same number
No incoming and outgoing calls
voip apps like text now or whts app don’t work with new plan . I opted for 150 gb and paid extra money to go back to 100 gb still same problem only messages are working calls can’t be completed or received . Boxing Day plans have this problem
Switching plans
Hi, I want to switch to the 35/75gb plan, but I want to make sure my Winback Promo gets added along too before I do. Can it be applied?
Calling
I am not able to make canada wide calls.
Can't access my account
Every time I try to login, I always see resume activation
Resolved! Why are there two $18/m subscriptions
Does anyone know if you choose to change on renewal they will honor plan if it expire by then?The new 18$/1gb plan is says to expire tmr (26 dec) but my renewal in in jan
35 75g plan
Is there a way to subscribe to a cheaper plan, then switch to the 35 plan?
Resolved! My Account
Hi,I need to login to my Dad’s account but the identity code goes to his phone number. I need it to go to the email. My Dad is old and can’t give me the code.
SIM is nor working
I have switched form Telus freenet to Public Mobile. 2 days ago I've got the SIM. Installed it into my cell and activated the account. But it's not working. My cell still shows the old account
transfering sim card to newiphone 17 pro max
how do ido this since its all electronic on this phone, no physical sim card
esim
Got a new phone and trying to figure out the esim
Porting number taking longer than 5 hours
Porting from Telus prepaid account. Received confirmation test from Telus and replied with "Yes" to move forward with transferring number. It has now been more than 5 hours. Received email saying Public Mobile service has been activated. New PublicMo...
No service
My service is not working and I paid threw visa debit card? The funds have been taken out of my account but service is not working?
Double Payments
I paid twice today for the same phone number. I upgraded to 5G with a higher payment but today also is the same day of my regular payment day for a lower subscription. Can I get the lower payment refunded? many thanks.
My account is active- until Jan 12 but my phone is saying it's not connected to the network.
How do I fix this so I can make and receive calls again
2FA code being sent to unknown number
Hi all,I've been getting a issue where the 2FA number associated with my account is some completly unknown number. I've had this issue since I made my Public account however it used to let me bypass it by using my email as a 2FA method. This was stra...
