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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cost of my new plan Canada-USA-Mexico has just dropped

Hello,I'm a new subscriber to public mobile. I recently joined on the Canada USA Mexico plan and it is now $16 cheaper per month. I feel like public mobile should allow me to price adjust since I'm a new user. The boxing Day special ends tomorrow, Ja...

recover a suspended number

Hi, I meant to register an additional phone number, but I accidentally replaced my old number with a new one instead. Now my old number is suspended. I originally got that number from Lucky Mobile and transferred it to Public Mobile earlier this year...

Region not supported

My family is having a problem whereby my two grandchildren, who have new gmail email addresses, cannot access them through my Public Mobile account. They get the message "region not supported" from Google when logging in on my device, or on theirs us...

Service did not start

My wife and I both signed up for Public Mobile. Went through the process on her phone to transfer the number and all worked well. On my phone, I confirmed the transfer from Telus, my service from Telus stopped, but my public mobile service has not ...

Resolved! Got Disconnected.

Hey there community!!! Just got back from my holidays and found that I've been disconnected. Been trying to connect back on BUT (can't). How do I connect back on. ThanksJBoola

Subscription Error

I was looking to purchase the $29 promo today with 20gb date, though upon payment, I realized that it only had 10gb data. Can this be amended please before I activate?

Cancel subscription

I just want to cancel my subscription

Resolved! We Encountered An Error Processing Your Request

Hello friends,I have been trying to sign up my family for the boxing day deal, and when I get him to click on the deal, which prompts him to log in, and once he logs in, he always sees this message.We Encountered An Error Processing Your Request.This...

Setting up 2 phones from bell to public that were both on one bell account

Helpi had a bell account with both my wife and my phone on the same account. I tried to switch over to public and my wife phone switched with no problem. Now when I try to switch my phone over it gives her my phone number and my phone is now dead. B...

Service not working

Please activate my plan. Its been 5 days that it is not working

Puk unlock code

Can anyone help me with a puk unlock code?

Issue with Phone Number Porting

Hello,I am experiencing an issue with my phone number porting. Although the number was transferred and activated over two months ago, the change has not been fully effective. I can make and receive calls using the ported number, and the top-up charg...

Cant login

I'm a new user, I can't login to my account on the app, after selecting the option "login" it takes me to a blank page.

Resolved! ESIN CARD

CAN I GET A FREE ESIM CARD FROM PM AS I UPGRADE MY PALN TO $35/M? THANKS

New sim card

So my daughter lost her phone and sim card. I paused my service but have since ordered a new sim card because the phone has not been found. Her new phone does not take esim so I ordered a regular sim card on December 25th. My credit card was charged ...

Resolved! Extra Data Charges

Hi AllI was charged $40 in extra data without my consent. I didn’t think they could automatically charge you, rather you would just run out of data when you reached your max. I have sent in three customer service requests and not heard anything back...

Resolved! Charged twice

I am a new customer since yesterday, but public mobile charged me twice for 35 $ but for 2 different plans for the same number. And nobody is answering my ticket?

Account

Resolved! Porting Number from Koodo to Public Mobile

I activated my temp number in Public Mobile on Dec 30 2024 and tried to port my number from Koodo Prepaid. The App doesn't allow me to port it; I was instructed to open a ticket and send a private message to an agent to get it done. 7 days later it's...

Je veux avoir le forfait à 23$ au lieu de celui à 25$. Je suis abonné depuis + de 5 ans. Denis merci

Moved to French support

Resolved! why was the plan $29/20GB during Christmas not available for existing customer?

Change email address

Hi,I'm trying to change my email address but I'm not getting the code to confirm my identity. Any idea how to resolve this issue?Thanks!

Second eSIM… can’t download app

So I accidentally activated the eSIM to my mom’s phone as I can not download app as I’m out of region and I can not change it on my phone. I then tried to purchase a new eSIM but it does not give a QR code. does anyone have any advise to activate new...

Wife's phone not getting strong signal

I'm getting four out of five bars of 5G service, but my wife who is also with public mobile is only getting one out of five bars of 5G service on her iPhone 15 and she is literally a meter away from me.What can be done to improve her signal strength?

Boxing week subscription $35 plan for 75 GB , 5G, for Canada, USA and the Mexico with unlimited call

Hi @CS_Agent I am not seeing above option in my subscription plan to change as a boxing week special. wha do I need? The plan is for $35 for month for Canada, USA and Mexico with5G speed, 75 GB per month unlimited call and unlimited international tex...

Roaming in countries other than CAN-US-Mexico, can I do text/incoming/outgoing calls to and from Can

I have CAN-US-Mexico plan.While Roaming in countries other than CAN-US-Mexico, can I receive text/incoming calls from Canada? or call back Canada? I have dual SIM phone and Have primary SIM P-Mobile and Secondary SIM with Data or the local country C...

Waiting On CSR Response, Can't Activate

Is there any way to expedite a response? I accidentally ordered a physical SIM instead of an eSIM and it won't be delivered for another 10 days; I would like to get an eSIM either added to the order or cancel the first one and re-do it so I can have ...

Resolved! Complete lost of countries to roam on “ 300 International Long Distance Minutes” add-on

I see there are some countries listed, but the one I’m interested in (South Africa/ +27)-where can one find a complete list or confirmation that it will work?

Sign-in trouble shooting

Hi. I’m posting this from my husbands account. My credit card changed, so I’m needing to update my account to reactivate my phone. I go to sign in, and my username and password are accepted, but 2-factor authentication requires a code. The backup pho...

Porting Number Help

Hi everyone! I am trying to transfer my number from chatr to public mobile. I tried to transfer and it gave me the incorrect ESN/MEID number message. I have contacted customer service but can’t wait until tomorrow because my current plan expires tomo...

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