Community

CS_Agent

Please help. Cannot port  fr koodo even though they have released it

I have purchased esim and now app says phone not compatible

I log into app to complete esim activation and it says phone not compatible, Iphone15pro.I need a solution or refund

I can't calling and received call

hi,it has been happened from today,i can't calling and received a call,but i can Send message and use the date.When i  calling somebody my phone just like no response and then  showing there is no signal

Phone not working

Greetings all,  I switched my phone last Monday. And it still isn’t working at 100% My data works but most texts aren’t going through and I can only call one number. Seems like I’m receiving all incoming calls.  I also went to the states the day afte...

How do I contact an agent

I have public mobile account but during the process to transferring my phone number I got messaged that my previous service provider's account number was incorrect . I was to receive a call back but it never happened. I cannot get back to try to re e...

Voicemail

Number for voicemail ring time does not work 

Spotty service

Hey so my phone keeps telling me to sign into network. My subscription is active and i can sometimes make calls and text but for the last week at least my network hasn't been working properly. Same with my data it does not want to work. I have turned...

Can't make calls or receive calls ,txt . No network in Brampton

Phone not working what happened 

Cannot make or receive a call

Hello guys. I cannot make or receive calls but data is working.Credit card in good standing. What could be a problem? 

My Account

I’m trying to transfer my eSIM to my new iPhone it’s says the eSIM in my old phone does not support the eSIM transfer

My not working service

have no service, mobile network not available, need help

Can't receive, make phone calls, neither receive text msgs

Can't receive or make phone calls, neither text msgs

Cant enter to my account

I cant enter to my account, its blocked and i don't have internet connection or phone signal

SMS not working

I am in Spain and am not receiving SMS messages. My wife is not receiving them either. Why is this?

USA Roaming

I tried to add US roaming, but it will not add / take my payment. This ever happened to anyone?

Call from Mexico to Canada not working

Cannot make a call from Mexico to Canada   

Lost access to email

Hi, I dont know the email that was used for my account. I can get the OTP code sent to the phone to change the password but when I goto forgot email it just sends a code to the email which I dont know or have access to. It doesnt show a partial email...

Re: Forbidden A1 and no signal

Yes I am also facing same issue , not able to login on account and there is no network showing in my mobile

Forbidden A1 and no signal

The last bill was Jan 13th. Definitely still within the plan. Saw some similar posts before. 

Travelling to US from Canada

I will be travelling to the US.  I recently switched and purchased the monthly PM plan offering; 20 GB data within Canada-US-Mexico at 5G speed, unlimited Canada-US-Mexico wide minutes and messaging, plus international text and picture messaging. So ...

How do I get RCS chats working. It says it's Setting Up and trying to verify phone number.

My Imessage isnt the same as my number.

Depending on who I text on my Iphone 12, it might show my email (icloud) or my number. Whys that?

Europe - international plan

HI,My son is going on a trip with his school to paris and rome in March. Is there an international lond distance plan and data that i could get him ?

Do all plans have unlimited data ?

I am on a $40 plan with 60gb and unlimited at slower speed. I am thinking of changing to the 100gb with cdn us mex roaming. Will I still get the unlimited data at reduced speed.

I got no point

I am a new user for about 2 month, I found there is no public point cumulatedin my account, is it normal?