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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26564 Views
  • 141 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38504 Views
  • 185 replies
  • 29 Bravos

I CAN NOT CONNECT MY PHONE

I joined yesterday using an e-Sim.  Ported my number - Created an account - It appears in my profile that I have connected.   I am getting the message saying "Looks like you entered an incorrect ESN/MEID". Someone from the team will get in touch...  ...

GF-8103 by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

$34 Canada/US data 50gb promo

Hey, I switched my plan from my freedom to PM a couple of months a ago because of the 50gb Canada/US data promo and I just logged into my PM app and it's showing Canada only? Anyone else having the same issue? It would suck it they pull something lik...

Giddy by Great Neighbour / Super Voisin
  • 428 Views
  • 4 replies
  • 0 Bravos

What is going on with PM $15 plan?

I just saw this posted online. Has this been made official by PM? We haven't received any information from PM.All these changes in a short period of time is not good.Public Mobile Axes 3G Plans, Just Like Lucky Mobile https://www.iphoneincanada.ca/20...

Dolphin12 by Great Citizen / Super Citoyen
  • 1377 Views
  • 18 replies
  • 1 Bravos

Re: Port out

i'm encountering the same issue - I have my Public Moble SIM with me and the new Freedom Mobile sim I want to port out to. I am not receiving the port out SMS on my Public Mobile, and Freedom Mobile is encountering an error when porting. How can this...

shireenkhan by Great Neighbour / Super Voisin
  • 208 Views
  • 1 replies
  • 0 Bravos

Unable to complete activation

HelloThis morning hubby opened an account to switch from Koodo to PM.Everything is paid.The app is on his phone to complete activation.But, after signing in, the widget spins forever and nothing loads.Is it a trafic problem or else ?It's a bit frustr...

Blue07 by Good Citizen / Bon Citoyen
  • 671 Views
  • 7 replies
  • 0 Bravos

Data

HiI had a 250G of bonus data, this month I changed my monthly plan now it is not showing anymore.Please helpThanksSunil xxxxxx416-xxx-xxxx

Sunil21 by Great Neighbour / Super Voisin
  • 583 Views
  • 6 replies
  • 1 Bravos

Add on not working

I purchased add on but still I can't call outside of Canada

Cher10 by Great Neighbour / Super Voisin
  • 278 Views
  • 2 replies
  • 0 Bravos

Port out

My phone number port was interrupted/incomplete and my previous account is closed. How do I link my phone number with my account?

Patricia55 by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 0 Bravos

Payment issues

Hi, I have been having such a difficult time navigating how to make a payment online. Can anyone please assist me and show or tell me how? Thank you so much!

amerahrahman by Great Neighbour / Super Voisin
  • 460 Views
  • 4 replies
  • 0 Bravos

Porting

My ported number is not working..eversafe on my profile has the old number and the number I want ported is still working on my other phone with Fonus

Ray234 by Great Neighbour / Super Voisin
  • 222 Views
  • 1 replies
  • 0 Bravos

Payment will not process

I have attempted to subscribe at least 20 times,  but continually receive a message that my payment cannot be processed.   I've tried two different cards (both are current and legitimate).  I've tried subscribing on-line and via the app,  using an an...

Spectre1 by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

CRA messages

For some reason, I am not getting messages from CRA service (with PIN codes). I tried to switch on/off data and wifi service, but with no effect. Any solution? Phone: Galaxy Note 10+. PS. My husband is getting messages on his iPhone 13 without any pr...

IvonaM by Great Neighbour / Super Voisin
  • 517 Views
  • 6 replies
  • 1 Bravos

Switch to promotional plans

I've always found PM to have a very reliable service, but I'm diappointed with the change in rewards and have started looking at other providers. Would it be possible to switch to the $21/month 4G plan that is currently being promoted? It's not liste...

Wadder by Great Neighbour / Super Voisin
  • 1166 Views
  • 10 replies
  • 1 Bravos

Not accepting payment

I have money in my account but for some reasons by subscription ended and when I try to pay it doesn’t work it’s says  “can not process at this this time” what does it mean!!!

Jayyyyy by Great Neighbour / Super Voisin
  • 326 Views
  • 3 replies
  • 0 Bravos

My rewards removed from my payment

Hello,I have $8 reward, and it's deducted from my payment, every month, this month they did not decuted from my monthly bill, I do not know why.

AELSHORA by Great Neighbour / Super Voisin
  • 346 Views
  • 3 replies
  • 0 Bravos

Can't receive pictures

I haven't been able to receive pictures or videos or even send them for awhile now can anyone assist me 

Donron88 by Great Neighbour / Super Voisin
  • 454 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Plans - What happens ??

Current Plan:  15GB @ 4G / 30 Day / Unlimited Canada Talk / Unlimited International Text  ($40)I have 6 GB of Bonus (no expiry) Data - and 240 GB of Data to expire in 100 daysAlso 1500 Minutes of International LD Bonus Minutes (no expiry)Pretty sure ...

BlackSkye by Great Neighbour / Super Voisin
  • 451 Views
  • 2 replies
  • 0 Bravos

Resolved! Mobile network state disconnected

How is this error corrected?I have  calling time left I have data available.Does not connect to the Public network???

a86100 by Good Citizen / Bon Citoyen
  • 991 Views
  • 4 replies
  • 1 Bravos

Resolved! Nicknames - I Can't Enter Mine ?!

Look up USER - BlackSky - That is me.When I logged in - It asked me for an Nickname - I type that in - Says "Already in Use"Yes - By me !How do I log into it ??   It goes back 6 or 7 years...

BlackSkye by Great Neighbour / Super Voisin
  • 664 Views
  • 4 replies
  • 0 Bravos

Resolved! Just signed up, phone works but no data!

Ok, so, I have tested the calling and that works. I have tested the texting and that works. The phone is currently on WIFI as my CELLULAR DATA is NOT working. HELP!

MichelleMills by Great Neighbour / Super Voisin
  • 772 Views
  • 8 replies
  • 0 Bravos

Promo

How can I get notified next time PM has the canada-us talk and data plan promotion available to existing customers?

Ryanet by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

New plan

 Was browsing through PM’s plans and saw they got rid of 3G plans. Also looks like the cheapest plan got an upgrade. Data add ons with 4G speed and unlimited calling. Pretty good considering the big 3 still offer unlimited calling for $30+

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SliJi1 by Good Citizen / Bon Citoyen
  • 612 Views
  • 5 replies
  • 0 Bravos

Voice calls not working when roaming in Sedona

A couple of days ago I was in Phoenix, and both voice and data were working just fine, including texts. Now in Sedona, and data & texts are still fine, but I cannot make a voice call. Every time I try the call starts then immediately hangs up.I've tr...

colleenvh2 by Great Neighbour / Super Voisin
  • 313 Views
  • 3 replies
  • 1 Bravos

Need physical phone bill

For proof of address, I really need my phone bill to be mailed physically.Is this possible? It's very important.Please and thank you.

Jackiee by Great Neighbour / Super Voisin
  • 335 Views
  • 3 replies
  • 0 Bravos

Resolved! 7 year old sim card

Hii have a 7-year-old public mobile sim card, it has never been activated. can it be used to set up a new account? I know at the time it was only 3g and now there is 4g and 5g, so should it work?

mike7095sk1 by Good Citizen / Bon Citoyen
  • 425 Views
  • 3 replies
  • 1 Bravos
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