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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11112 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! Plan renewal

My renewal cycle is Oct 12-Nov 11if l was to upgrade to another plan what is best time, say On Nov 10? Just before new cycle

Fdrcamb by Good Citizen / Bon Citoyen
  • 172 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't activate and can't reset password

Tried activating and it says there's an issue so contact Public.  So I go to contact and it says to log in again even though I'm logged in already.  When I do that it says my password is wrong.  It's 100%the right password.    So I tried to reset.   ...

Colouratura by Good Citizen / Bon Citoyen
  • 203 Views
  • 4 replies
  • 0 Bravos

Resolved! Volte - LG Velvet

Is there any way to get Volte activated on my account. My phone - LG Velvet 5G - is volte enabled. Why does PM seem to only recognize certain phones?

Gord56 by Great Neighbour / Super Voisin
  • 599 Views
  • 6 replies
  • 1 Bravos

Resolved! Best time upgrade 5G plan

I’m looking to upgrade from 25 month 1gb, are the current offers worth it or should l wait, for a better one, also I’m with old reward system which want to keep, will upgrading still honour it. Thanks 

Fdrcamb by Good Citizen / Bon Citoyen
  • 326 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards

I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was...

SweeneyRG by Good Citizen / Bon Citoyen
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Emails not recognized can't login!

I have 2 accounts with PM with 2 different  emails and passwords. Eversince I registered with your Eversafe crap which  promises one easy and safe platform for all my PM accounts I cannot login to neither account for xxxxxxxxx@gmail.com or xxxxxxxxxx...

albicanuck by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 2 Bravos

Resolved! support ticket

How do I get a support ticket, I cleared all cashe and cookies and I still keep getting error code 404 everytime I try to get a support ticket? How do I get an online support ticket?

Phil123123 by Good Citizen / Bon Citoyen
  • 139 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring my number

I’m transferring my old number from Lucky Mobile and it’s transferred it shows my number 778-xxx-xxxx and I can call and text but for some reason I can’t receive any verification codes and I guess so now I can’t get in my bank my school my classes an...

Jibroni by Great Neighbour / Super Voisin
  • 210 Views
  • 5 replies
  • 0 Bravos

Resolved! MMS not working

Hi, getting really frustrated, can't get MMS to work. It's a new unlocked Umidigi G3Max phone and here are the APN settings:name: sp.mb.com       MMSC: http://aliasredirect.net/proxy/mc/mmsc   MMS proxy:  mmscproxy.mobility.caMMS port:  8799  MCC: 30...

Marjac by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos

Resolved! Urgent

Hi,I will be traveling to Chile very soon. I would like to know what to do so my phone and data can still work. Please reply at your earliest convenience.Thanks!

Pipo by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Porting number issue

Hi, I got a text from PM saying that I entered the wrong ESN/MEID while transferring my number to PM. I have read some threads in the Community saying that there is a number I can call to re-activate the porting process. Can someone help? Thanks.

SungTran by Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 1 Bravos

Resolved! Unknown cell number

out going cell number showing up on my usage summary that I didn’t make how is this happening and how can I stop it

Lyle_2 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer problem

I have registered today with eSim but it looks not working after 5 hours, I lost all the network, can’t make any phone call or text messages. Anybody can help me with this problem? 

TianZ by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

What pre owned phones are available?

I’m going in circles trying to find the list of available phones to buy? Looking for an inventory list. Any help would be appreciated. Thank you community! 

Zigger222 by Great Neighbour / Super Voisin
  • 405 Views
  • 6 replies
  • 0 Bravos

eSIM card and number transfer

I have submitted my subscription  12 hours ago . I received an email confirmation that my subscription was done .   But I have not received confirmation yet that my number was transferred although my previous service provider sent me an email to conf...

GJB4444 by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Resolved! Account

Hello , My account is on hold since October 13th due to payment can I make my payment on October 20th is not going to get suspended? 

Gato1966 by Good Citizen / Bon Citoyen
  • 136 Views
  • 3 replies
  • 0 Bravos

Locked out of account more than a week

I have been locked out of my account for over a week and trying to login just tells me to wait until its unlocked but its been a week. i have tried 'customer service' and it does not help as always requires a login which i cannot do. i am only able t...

Tony68 by Great Neighbour / Super Voisin
  • 198 Views
  • 6 replies
  • 0 Bravos

Resolved! Unavailable Plan.

The $50 • 40GB Canada-US Plan shows that it's available for every single Province when viewing the primary Public Mobile Website, however when Activating it is not to be seen in the 'Shop Subscription Plan' Section of the Mobile App or Activation Por...

Priority by Deputy Mayor / Adjoint au Maire
  • 435 Views
  • 8 replies
  • 0 Bravos

Resolved! Canada-US $50/month 40GB plan

Hello, I'm trying to sign up and am having issues.On the Public Mobile website, I have chosen Alberta as my location and selected the $50/month Canada-US 40GB plan. When I try to pay for the plan, it says the postal code doesn't work for this plan. I...

swmrgrl by Great Neighbour / Super Voisin
  • 277 Views
  • 2 replies
  • 0 Bravos

Resolved! Registered on a website, but unable to login

Hi.I have registered on the website, but unable to login.I get "LET’S COMPLETE YOUR ACTIVATION" screen.When I click on "Resume Activation", it redirects me to a Login screen.I enter my email and password, click Submit and get "Unknown request failure...

slishnevsky by Great Neighbour / Super Voisin
  • 316 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM for out of country phone

Hola!My girlfriends phone is from Mexico and uses a Mexican phone number. She is currently staying in Canada. She is paying too much a month for her phone right now. Her phone is unlocked. Will a PM SIM card work with her phone and will she be able t...

MandoCrafts by Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 1 Bravos

Billing cycle

I changed my subscription part way through the month and wasn’t pro rated. The account ate an extra 50$. The only reason I switched was to get the 5$ a month off on a 3 month subscription. I did’t know that switching would cause me to loose the entir...

joelsg by Great Neighbour / Super Voisin
  • 217 Views
  • 6 replies
  • 1 Bravos

Activate SIM card.

I am trying to activate my SIM. But the website is sending the activation code to the wrong phone and i dont know the phone number they are sending the code to 

Chazz by Great Neighbour / Super Voisin
  • 702 Views
  • 3 replies
  • 2 Bravos

Overcharged

Before I activated my account I have been charged once and during activation I was charged twice. Need some help please.

bruce3k by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 1 Bravos

Resolved! Canada-US plan won't work in US

Hi! Ok, so, I switched plans to the Canada-US plan on Sept 26th, used it in Maine the next day, everything worked fine (internet and text, I didn't make/receive any calls). The following week, I have no internet, text or phone call abilities. Nothing...

MamaBear_6 by Good Citizen / Bon Citoyen
  • 1148 Views
  • 16 replies
  • 2 Bravos

Resolved! error while subscribing

I have signed up for a plan with Public, payment has been taken. Got the SIM card on Friday. Started process on Saturday. An error happened when it seemed like I was nearly done the transferring process. I cant log in. Every attempt leads to get new ...

luv2cook by Good Citizen / Bon Citoyen
  • 424 Views
  • 8 replies
  • 0 Bravos
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