Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
so Friday night I lose my phone service completely until Monday ,my service came back with totally different number and my account is lost ,,I am trying to contact anyone from public mobile with no luck anything you want to do the first thing they as...
hey all, we plan to go to the US for a couple of days. I wonder if this plan is good, or if I have to buy add-ons. Also, does this plan mean that I can call, text, and use the internet when I'm in the US? I have attached an image.
Good evening,I cannot have access to my rewards page. It goes blank and doesn't change.Do we even have rewards anymore? I paid more than I usually do.
What can I do if I’m having trouble transferring an eSIM from one phone to another.
please help me transfer my current phone number with public mobile to my newer device and staying with public mobile and same account, phone says contact public mobile please help.
AfternoonI need to change the phone number for my activation code and also add my email it itso I can get the code to activate my phone
I have a REALME 11 PRO+ with Android 13. I can make calls but my data doesn't work. I've changed the APN settings and also reset network settings. Data is on and wifi off, but in still offline. Any ideas?
How often do new plans get loaded to our account? Does it depend on your existing plan as to what plans get loaded? Does PM offer deals like Back to School, Black Friday, Boxing Day, etc.
I made a big mistake when transfering number to Public Mobile. I think my phone support esim. but it does not. I am looping in installing esim now, error and eror. what can i do? where can i get a sim card?
I ordered the SIM card on line on July 8, but until now I haven't received it. I already paid for the first month. How long will it take to receive it?
Yes, thanks, that’s what I was hoping to find out. I did follow down to the other reply’s link which I researched a bit further to find confirmation of all but *call waiting* and *call forwarding*, with every subscription. And I currently have all fi...
How do I get my account number when I've been locked out of my account
I can not see $19 plan available to switch over when I log in.
How do I submit a ticket? The PM website is at best is very opaque.
I received 5 welcome points but my wife has not. Billing is the same bank account so I’m wondering if that would be the reason? Anyone have any insight into this? Thanks!
I have 2 accounts. I have a credit card there in my account. why doesn't it take the monthly fee automaticaly?another issue is I have been with Public Mobile for 5 years, since 3 months ago. I have to pay manually and pay in full. the loyalty rewards...
I checked if my phone is esim compatible and it said it was, then after payment was processed for new member subscription it said its not compatible and I need to contact support for a refund. I'd still like to subscribe, just using my existing Sim b...
Is it possible to make calls to Australia on public mobile? Am I just on the wrong plan?
Do Canada-US plans work for calls originating in the US, or only for calls originating in Canada?
And don't know how. Esim not working and I've already paid!!
I have tried to activate my account, however I don’t have my old SIM card. I didn’t realize I needed it and I just put my new public mobile SIM card in. Anyway I can move forward without it?
Dear Sir/Madam:I am asking about why you charged me $28.25 since May until now. I should pay $21.47 monthly.Thanks for your time.
Hi, Previously, I had a $15 mobile plan including 3G internet, 250 MB. Then, I changed my plan to 5G internet. Now, I want to change my plan again and back to $15 mobile plan. I could not find that plan in my account. Could you please help me in this...
I tried to submit a ticket and I just get "error processing your request".It is a shame that there is no real (human) customer support.
Hello,I have 300 international long distance minutes but Public mobile won't let me make a call to the US, says I don't have minutes.Please help.Thanks,
I try to reactivate my sim card used last year, it mark invalid when I enter it in the portal. I was using it last year but my account has been linked to a phone number that wasn't mine and nobody at support even been able to fix that, that old acco...
I have cancel my phone number but you still charge me $15.75 monthly through my credit card. I forgot my phone number. How to handle this issue?
I plan to sign up with Koodoo today and I am wondering about being billed for my next month's payment for Public. The payment comes off my credit card on July 30. If I switch to Koodoo today, July 29, is it too late to stop the payment for the 30th?I...
so need the new settings from last April. I have an Android phone
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