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[Menyanthes]

I cannot log into my wife's account.  Public Mobile does not recognize either her email or password. Am I using the incorrect phone format perhaps.  

[computergeek541]

self solution removed

[Menyanthes]

The problem is resolved.  My wife and I both have accounts and with PM's help I finally obtained the correct email address for her.

[BKNS27]

@Menyanthes 

It is alway better to download the PM app on all phones with different accounts then login for that phone. Also click on trusted device when login. 
This way there are no mixups for different accounts. Just contact a CS_Agent to help you login to your wife’s account.

[hTideGnow]

hi @Menyanthes 

when you have multiple PM accounts, best to use Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in), this is to avoid cache problem

and if you cannot login your wife's account, try the click Forgot email on the login page

if same, then you will have to ask PM support agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage