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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26142 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38052 Views
  • 185 replies
  • 29 Bravos

Download Receipt

Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...

BKNS27 by Mayor / Maire
  • 311 Views
  • 3 replies
  • 0 Bravos

cell phone-no text

I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...

Kathi1 by Great Neighbour / Super Voisin
  • 341 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit Card charged twice

Hello,  My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024).  Can one of these charges be reversed? 

Deb81 by Great Neighbour / Super Voisin
  • 571 Views
  • 5 replies
  • 1 Bravos

Badges

What are the badges good for

Cantrese55 by Good Citizen / Bon Citoyen
  • 414 Views
  • 2 replies
  • 1 Bravos

Subscription Not Activated

So frustrated!  Tried to activate phone got to Step 6 of 6: Activate.  Says SUBSCRIPTION NOT ACTIVATEDCannot get past this.  Tried online Chat and keeps saying No Agent Available, try back later.  Cannot create a "ticket" because it will not allow me...

Csr by Great Neighbour / Super Voisin
  • 326 Views
  • 2 replies
  • 0 Bravos

eSim question

Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...

Shawn75 by Good Citizen / Bon Citoyen
  • 902 Views
  • 10 replies
  • 0 Bravos

physical sim blocked after purchasing new e-sim :(

I have one physical sim and I wanted to purchase a new e-sim for a different phone. Somehow the request got mixed up and my new e-sim got attached to my existing number and they blocked my physical sim. To correct this issue (as I needed two differen...

arshad1478 by Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 1 Bravos

Resolved! Can't send or receive text messages

I have had my account now for 3 days I accepted the text message from my previous carrier to transfer my number and like I said it's been more than 90 minutes it's been 3 days and I still can't receive or make text messages can somebody help me pleas...

Metalchef666 by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 0 Bravos

Visa compromised

My Visa has been compromised and I want to pay my next bill at my Financial Institution. 

dlmacneill by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 0 Bravos

I dont have 5G, although I subcribed 5G plan

   Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G.  In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I ...

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NghiQuan by Good Citizen / Bon Citoyen
  • 1165 Views
  • 17 replies
  • 0 Bravos

PUK Code

My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ? 

Shyla1 by Great Neighbour / Super Voisin
  • 727 Views
  • 4 replies
  • 0 Bravos

payment

trying to change my CC the one on here has been compromised 

sharon- by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 1 Bravos

Can't deactivate account

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate t...

canucks85 by Great Neighbour / Super Voisin
  • 234 Views
  • 1 replies
  • 0 Bravos

Resolved! New to public, can call but can't receive text

Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...

PublicUser17 by Great Neighbour / Super Voisin
  • 513 Views
  • 3 replies
  • 1 Bravos

Resolved! New uer unable to Text

I just switched to PM. Phone and data work but can't send or receive texts.Any help would be appreciated

Halftone by Great Neighbour / Super Voisin
  • 229 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support

Peter13579 by Great Neighbour / Super Voisin
  • 395 Views
  • 4 replies
  • 0 Bravos

Login Issue, Password not working

Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...

ThomasNAlt by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Cruise

I am going on a Caribbean cruise. I would like to use my cell

Toeslady by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

Texting not working

And your support ticketing system is horrible. No easy way to find my ticket. This is shameful.

Krafty by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 0 Bravos

unable to access my son's account to change the credit card number

My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...

Tina7 by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

PUK CODE

I put my sim card from android into apple phone but sim did work and now locked and I require at Puk Code.

ReeseM by Great Neighbour / Super Voisin
  • 300 Views
  • 2 replies
  • 0 Bravos

Can’t receive SMS

In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work.  It seems my entry is not accepted, because nothing happens, but no error message or warnings.  I tried entering my phone number starting with t...

PuraVida by Great Neighbour / Super Voisin
  • 197 Views
  • 1 replies
  • 0 Bravos

Credit card

How do I add update credit card info

Dec3 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos
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