Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. Looking at 'my account' I'm unable to see how many international call minutes remain. Do they still exist or have they been deleted as part of the new program transition?
Hi,My renewal date is on April 20/24. Normally I can print the Download Receipt for my monthly records the day after my renewal date.But to date, the Download Receipt hyperlink is not showing on the website or the app.Anyone having the same issue?Pro...
I can not send or receive text messages. I only get email, messenger and phone calls.I have asked several people for assistance and gone through many settings and processes already. Restart phone and tower signal.I have been to Telus and Koodo branch...
Hello, My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024). Can one of these charges be reversed?
What are the badges good for
So frustrated! Tried to activate phone got to Step 6 of 6: Activate. Says SUBSCRIPTION NOT ACTIVATEDCannot get past this. Tried online Chat and keeps saying No Agent Available, try back later. Cannot create a "ticket" because it will not allow me...
Hello dear all, have a question regarding esim. My friend just came to Canada for a 3-week vacation and she needs a plan for the time being here. Her phone is iphone 12 and she will keep her current phone plan as she will go back to China after her v...
Please someone phone me
I followed the (old?) instructions at: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone, but it seems that the values won't "stick"!The phone keeps reverting to a MMS Proxy of : 74.49.0.18 and Port: 80, all other se...
I have one physical sim and I wanted to purchase a new e-sim for a different phone. Somehow the request got mixed up and my new e-sim got attached to my existing number and they blocked my physical sim. To correct this issue (as I needed two differen...
I have had my account now for 3 days I accepted the text message from my previous carrier to transfer my number and like I said it's been more than 90 minutes it's been 3 days and I still can't receive or make text messages can somebody help me pleas...
My Visa has been compromised and I want to pay my next bill at my Financial Institution.
Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G. In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I ...
My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ?
trying to change my CC the one on here has been compromised
trying to deactivate an automatic payment and an account. I don't have the sim card as my brother in law went back overseas. I can't login into the account to stop automatic payments . I have email access for the code but not a phone to activate t...
Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...
I just switched to PM. Phone and data work but can't send or receive texts.Any help would be appreciated
Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support
I have stopped receiving texts from my dad who I have texted forever lol. Last text I got was April 18 and he's texted me a bunch since then apparently. Not a new customer, no changes to anything.
Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...
I am going on a Caribbean cruise. I would like to use my cell
And your support ticketing system is horrible. No easy way to find my ticket. This is shameful.
My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...
I put my sim card from android into apple phone but sim did work and now locked and I require at Puk Code.
In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work. It seems my entry is not accepted, because nothing happens, but no error message or warnings. I tried entering my phone number starting with t...
How do I add update credit card info
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