Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription not Activated error when trying to port - neither SIM works now

I have an issue trying to port my number from virgin plus to public mobile:I put in all my information as requested to activate with eSIM and port my number, and on the very last step the app gives an error saying "subscription not activated" (6 of 6...

Horrible speed on PM

Brampton, ON. Upgraded to 5G plan recently. iphone 11. Showing 2 to 3 bars. Download speed is 1.09, upload 0.08, ping 71. That is worse than dial up. Any solution. or PM is shutting down forever. Bye Telus, Roger

$34 CAD/USD Plan - Roaming Not Working

Hello, I currently have the CAD/USD roaming plan that I activated yesterday. I just landed in Vegas & my US roaming isn't working - I received a text to buy an add on for 3GB (Which I did). Why isnt my US roaming plan working as advertised? Am I mis...

2FA Not Working

duplicated post. Please refer back to the original one https://productioncommunity.publicmobile.ca/t5/Get-Support/I-can-t-receive-phone-call/td-p/1197898

Mobile Outage - Yukon and Northwest Territories ( Resolved )

Update: You should now get cell service now as the outage for Yukon and Northwest Territories is resolved now.----------This will affect people with 911 calling, Talk, data, and text as a result of a regional cable damage from Wildfires occurring reg...

Resolved! US package 15 3GB stopped working

Bought package before leaving. Worked the first day and stopped on the second morning. Online used 1.3GB. Tried to restart the phone nothing works

Adding a Voucher pin code for initial payment

When signing up online, I was told by chat that I could go to a Telus/Koodo store to get a voucher to pay for the first month of the plan. I did that, and am now signing up but only see that I can add in my credit card for payment. There's nowhere fo...

phone says no service

my phone says no service but is connected to the wifi. More than just a couple of times, I have tried: rebooting phone by shutting it down, reinserting the SIM card (i was using a different SIM card for 2 weeks in another country), switching between ...

No 5G

Hello all. I had changed my phone, bought a new esim and activated it. My phone number stayed with me but now I have no 5G, only LTE+. Changed to select 5G. edited by computergeek541: profanity removed

Resolved! New Reward system question

Hello,I was recently transferred to the new rewards system. After I received my 1st bill I noticed that Autopay reward ($2) and Loyalty recognition ($4).Can you please explain why it was removed?Doesn't Public Mobile offer the loyalty and autopay re...

Resolved! Cannot transfer old phone number

Received SMS from Public Mobile: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...

SIM card not recognized

After returning from Europe where I used the local SIM Card for the travel period, I tried to put in my original SIM Card. But my Apple iPhone SE (third generation) showed "No SIM" despite many attempts of shutting down and restarting. Now I can't ca...

cant activate and transfer number from Koodo post paid.

Hello, i just purchased monthly plan tried to activate from phone app with new PM sim card.i got an error message to contact support while transferring number .

New Points System

Hello all,Can somebody justify how the new points system is better than the old system? I was saving $6 a month. So now my bill will go up by $6? How am I ever going to get to 15 point to get a $15 credit? How much will I have to purchase to get the...

Data Roaming

I changed to a plan that included both Canada and U.S services but I’m not able to connect to public mobile services, it defaults to other services when turning on data roaming. I’m not sure if the plan allows me to use data roaming without fees.

https://github.com/orgs/nsidc/discussions/2087watchfree

Both my parents moved their phones to public mobile and their text messaging isn't working

Hi all.We moved both of my parents cell plans from Virgin > Public Mobile yesterday and ported their numbers successfully. Their data/voice is working fine (and it shows up as their phone # when they call), but their text messages are not.I have sent...

I can't receive phone call

I switched to public mobile around 5 PM last night. Everything was fine only no incoming calls. When someone calls me, my phone is not ringing, and the caller is directed to my voicemail. I submitted one ticket around 10 PM last night. The problem is...

Resolved! New Rewards Public Points

Right now I am Saving $12.00 a month off my bill with the old system. $2.00 Pre-Authorized Payments, $4.00 Loyalty Pays, & $6.00 Refer a Friend. Under the new Rewards I will loose these credits and my bill will go up by $12.00 a month? How is this ...

Resolved! 50 dollar 100 gig plan subscription

I am moving to Nova Scotia near wilson's bay area soon. If I subscribe to public mobile plan and do not like the service, can I cancel after 1-2 months?

Ported into Public Mobile but text messages not working

Hi,I've recently ported my account from 7eleven (speakout). I've spoken with support and they said it was successful as well. However text messaging is not working incoming or sending. I've already checked all the APN settings. Please help, will need...

Not able to receive messages after porting

Hello ported my number last night and I can make calls and send text but I am not receiving any. Can someone please help.

Public Mobile end all unlimited plans?

Just over a month ago I signed up for PM's $34 50gb then unlimited at up to 512kbps plan.. Glad I did(so far; not tested unlimited yet)... I saw it as an option yesterday and was just about to talk several family members into it; when I checked today...

account will not accept my wife's new credit card number

We used my credit card and it works now. The other card is fine (checked with the credit card company) not sure why PM wouldn't accept it. Thanks

Resolved! Add ons

Hi All did Public mobile do away with the $15. Bill credit in the addons? Just curious as I couldn’t find it. Thanks

Cannot receive texts after porting.

Hello, I switched 2 days ago and still cannot receive or send texts. This means I cannot log into my account because I can't receive verification codes. I had to set up a new account with an old email and a friend's cell number just to get into the c...

Cannot receive Texts and IMessage not working

Hello, I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work. can someone from PM plea...

Resolved! Texting

I can receive & send texts from iPhones and receive texts from android phones but my responses to android phones do no send.

Resolved! Data

Will I get an alert if I am about to exceed my monthly data amount? I have a plan that gives me 3Gb of data per month. It is a three month plan.

Resolved! Where to enter friend referral code?

I just joined. Where do I enter my friends referral code so they can receive a referral bonus? Do I get any one time points?Thanks.

Community

Forum Posts