Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After a week I am still waiting for my SIM card to arrive by mail.Any ideal what is the hold-up?
I'm contemplating moving from Koodo to Public Mobile, to the $29 40 GB plan currently offered. The website indicates the $10 SIM card fee is waived if collected from a Telus or Koodo store but when I checked with a Telus store at Hillside Mall, Victo...
I got a SIM card for my sister to use while she is visiting Canada. Is there a way that a customer service agent can activate her sim without her having to use the app. The app won't work on her phone. Can a rep help her activate the sim without ...
Once again we travel to the US and purchase US Talk, Text and Data. About day ten the system stop working. I renew the Talk, Text and Data and it works again. Now I get home, I have purchased Talk, Text and Data three times and have days left. Th...
My subscription is set to renew today, I have $45 in my account (I redeemed a few "$15 off your bill") and I am on the $15 plan so I have more than enough to cover it. Why is it saying that my account is suspended? Phone and text still work, I just c...
I activated a new plan and when I put the sim cars in to confirm account it say tye number is not active on server .what to do can someone pm me
I'm wondering if customers on the old rewards system are getting 1 point for every month they have been with Public Mobile. I thought we were supposed to get 1 point for every month because they forced us to switch to the new points program.
I get dozens of text messages that don't download from my family and friends who say they never sent them.
I switched to PM a month or so ago, and my voicemail does not seem to be connected to my number. When people call they get an automated voice (despite the fact that I set up my own voice message), and I cannot access any messages they leave. I can se...
I have a warning that my services are on hold. When I pay no to resume services nothing happens. How do I resume my services?
Hi,I am looking for a phone with highest RAM and CPU and monthly plan under $40. I am also looking to switch from another provider, do I get a deal with that? I am looking for an alternate to the iPhones etc, something that might be more affordable/...
I know there were recent changes to the monthly rates, but I didn't pay a lot of attention because I kept paying what I always paid until today, when I was charged $16.80 ($15 plus tax) for my monthly rate - an 87.5% increase. I checked my reward ba...
Hi, Ever since I switched to public mobile there are certain phone numbers I can't call. I get this automated message 8B1 your call cannot be completed .... I tried with a 1 + area code + number and without the 1 or any other combination. Still get ...
Hello,I am looking to acquire a new line with a 514 number. Does PM offer 514 numbers?
Hi, So website and app are both telling me that the website and apps are down for maintenance.Asked chatbot when this would be completed. It claimed there is not maintenance scheduled.Tried to *611 .... nothing happened... Just looking to pay / uploa...
I have been a Public Mobile customer since February 2020 and am using the 15 plan.I have a loyalty bonus and a referral bonus. Currently, I am paying 9.04 monthly.Suddenly this month Public Mobile charged me 16.95 for my account and also my spouse ac...
Just subscribed and after waiting for a couple hours, I still am not able to text or call nor is my cellular data working. Please help, thank you!
So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent.I tried to contact support, but...
I've been on the basic $15 plan since 2020. I had a $2 discount from using autopay, and $2-$3 discount from referring friends, so essentially I was paying about $10 to $11 after everything. The last two months it has go up to $16.75.Why am I being ch...
This is in regards to a missing referral that signed up May 5, 2024 and is not showing up on my points?
I tried to transfer my Lucky number to Public and i put in wrong account number and now my Public service stop working.
Hi, I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?Thanks
It's a black view It says it will Support Network: 2G GSM: B2/B3/B5/B8; 3G WCDMA: B2/B4/B5; 4G FDD: B2/B3/B4/B5/B7/B12/B13/B17/B26/B66.I'm not a Teck I have no clue can any body help this is the add for the phone https://www.amazon.ca/Blackview-Unl...
How long does it take to get the new Esim when i change my phone to a new one
Okay so i transferred my phone number from Bell to PM, then i took my old Bell SIM card out. Now the data for PM is not working. I bought the plan and it said it comes with a SIM card but i basically my data isn’t working.
I have two public mobile accounts with the same email id. I used to get verification code to phone numbers so I can access to two accounts. I closed one account. When I was trying to login to othe account with same email id. The verification code is ...
I want to change my plan to 15 $a month ,but is not active in my account ,could you pls active it
So i was setting up a new plan and i entered my IMEI instead of the current account number. Is there any way to change that? So i don’t have to cancel the subscription.
I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I...
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