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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2910 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30905 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42782 Views
  • 182 replies
  • 30 Bravos

Resolved! Changing subscription

Hi currently I have one plan, but I want to change another subscription. what's the different between "change now" and " change on renewal"? 

KWT by Great Neighbour / Super Voisin
  • 619 Views
  • 5 replies
  • 0 Bravos

Resolved! Where on earth do I speak to a human being?

Ai chat is useless. Logins are broken(?). Twitter and Facebook redirect to the same useless ai chat. Messaging the supposed customer service person here didn't work. Where do I speak to a human being who works for Public?

Alrikd by Great Neighbour / Super Voisin
  • 775 Views
  • 9 replies
  • 0 Bravos

Resolved! Roaming charges

I referred a friend to the $34 Canada/US promotion a couple of weeks ago. He made a call back to Canada from Michigan and received a pop-up message about a $14/day roaming charge. Now he's in a panic about having to pay extra fees because the whole p...

Phil72 by Great Neighbour / Super Voisin
  • 778 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancel and keep current plan

Hi! I scheduled to downgrade my plan on my next renewal ( in 8 days) but I don't want to do that anymore. How do I cancel it so I can keep my current plan? TY

tdotdee by Good Citizen / Bon Citoyen
  • 490 Views
  • 3 replies
  • 0 Bravos

Resolved! loyalty bonus data not shown

Hello! I was part of the old PM rewards for a long time. But I don’t see the "240gb loyalty bonus data" under “Add-ons usage”. Please help. Thank you in advance.

Maru07 by Great Neighbour / Super Voisin
  • 505 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment Dates Changing???

Hi all, was just wondering if anyone else has noticed that their payment due date has changed? My payment had previously been due on the 19th of the month but now, all of a sudden, it's due on the 18th of the month. Likewise, my son's account had pre...

Cactusgirl by Good Citizen / Bon Citoyen
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! Customer Service does not respond ?

Could someone message Fransico and ask him to please message me back. has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON

Resolved! My Account, Phones, Can't Log In

I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.

Resolved! SIM card not received

Hello,I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.Thus, could you please look into this and kindly re-issue the SIM card, if needed?Thanks,...

Ark2791 by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Resolved! $19/1Gb plan — speed is still 3G

I switched from the old $25/1Gb plan to the new $19/1Gb plan that is also supposed to include a faster data speed. My plan renewed nearly 2 weeks ago and I’ve only used about 1/4 or my monthly data, but my data is still only 3G speed instead of 4G. W...

Alicat27 by Good Citizen / Bon Citoyen
  • 1308 Views
  • 16 replies
  • 0 Bravos

Account issues

I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account

Rwdygrl by Great Neighbour / Super Voisin
  • 527 Views
  • 5 replies
  • 0 Bravos

Anniversary point system

Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...

Bart23 by Great Neighbour / Super Voisin
  • 468 Views
  • 3 replies
  • 2 Bravos

Resolved! Does Punkt work with Public Mobile in Ontario?

I am considering get a dumb phone and have been looking at Punkt. Does anyone know if it works well in Ontario?I did read something about carriers dropping 3G and therefore it will not work in the near future. I haven’t found any further information ...

Lat01 by Great Neighbour / Super Voisin
  • 764 Views
  • 8 replies
  • 0 Bravos

Resolved! 30GB loyalty bonus

Hi, I currently have a 30 GB loyalty bonus add-on that is good for another 100 days.  I was looking at the plans and there is one better suited for me.  If I change my plan will I lose my loyalty bonus add-on?  Thankyou.

TSki by Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 0 Bravos

account increase

why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize

52-safety by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 1 Bravos

Re: Self Serve Log-In

I never did get service and had no cell service at all for over 2 weeks. I was told it was a busy time. Ha. Apparently my # never ported but that was three months ago, Public is still debiting my credit card. This is the most ludicrous thing I’ve eve...

Justme69 by Good Citizen / Bon Citoyen
  • 337 Views
  • 2 replies
  • 0 Bravos

Resolved! Switched to $34 can/us plan but no service/data when in US

Anybody know why this is ? Funny thing is I switched to the same plan on my wife’s phone and hers work just fine Also I don’t think it’s anything to do with my iPhone setting since I had the $39 can/us plan before and it worked just fine in the US An...

Big_ma413 by Good Citizen / Bon Citoyen
  • 911 Views
  • 7 replies
  • 0 Bravos

refund

Hi,I requested a refund 2 days ago, which was confirmed by an agent, but it still does not appear on my credit card.How long does it take?Thanks! 

LiaRaykhlin by Great Neighbour / Super Voisin
  • 294 Views
  • 3 replies
  • 0 Bravos

Re: Texting Issue

 It was not solved yet. I cannot send messages through the phone. 

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ASantana by Great Neighbour / Super Voisin
  • 415 Views
  • 2 replies
  • 0 Bravos

Forbidden A1

Hello,The last few times I have tried to log into my new account I have gotten a error message saying Forbidden A1 and nothing else on the screen.  i have tried different browsers and nothing works.  I was just about to port another number from my ol...

MissMaya by Great Neighbour / Super Voisin
  • 449 Views
  • 4 replies
  • 1 Bravos
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