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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Payment

Payment has been made on my account  ( hours ago)but my phone is still not working.

greengrass by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 1 Bravos

Resolved! Can't get eversafe code

My daughter is having an issue with her sim card, which she cannot receive the text/voice code, and she has no access to her email. Is there a way around accessing her account?She would like to update her email address as well.

Shar82 by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 1 Bravos

Subscription error

It says subscription error contact support but payment was taken from account 

Novadp by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 1 Bravos

How can I activate my account and transfer my current number??

Very frustrating day for me. I created my account, they took my payment, and then, when I follow the steps, no matter how I try, I get a message saying "invalid IMEI". I can't get back into my account until my phone is activated. I waited 30 minutes ...

Martin4056 by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 1 Bravos

Resolved! Emergency calls only

From one day to the other my phone stop receiving calls, data and text and have the message "emergency calls only".I rebooted the phone and put the sim card in another phone as well, but still have the same issue.I bought a new sim card since I think...

angie12 by Good Citizen / Bon Citoyen
  • 440 Views
  • 11 replies
  • 1 Bravos

promotions

Hi,The promotion $34 20GB 4G speed with 90 days subscription and $40 40GB 5G speed with 90 days subscription, are they permanent offer once subscripted or pricing is subject to change later on?

oleeolee by Great Neighbour / Super Voisin
  • 225 Views
  • 5 replies
  • 1 Bravos

new activation

hey i started an online activation here, it took a payment, when i try to continue it says that i my email and passwords do not match which they do. if i go and  try to activate on my PM app will it charge me again? if it does how do i get the 46$ ba...

kmwhite87 by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 1 Bravos

Cancel subscription and process refund

I purchased a plan today and I am stuck in the middle of porting out my number now. Now, I want to cancel the service, and want to cancel the plan. The question is how can I request cancel and refund for the service? 

won by Great Neighbour / Super Voisin
  • 287 Views
  • 4 replies
  • 1 Bravos

Transfer number

I am transferring number by esim, and the number is half way works. It can call text, but it is not receiving any of text or call, and stuck that step of verification for full access accouount. And there is no option to verify with email. 

won by Great Neighbour / Super Voisin
  • 367 Views
  • 7 replies
  • 1 Bravos

changing sim card to another phone

I took my sim card out of my dying phone. I have a public mobile account and cell #. Put it in another phone that I had my previous provider unlock(it has bars of service) but I still have no network connection. Ideas?Denise

scoutisland by Good Citizen / Bon Citoyen
  • 201 Views
  • 3 replies
  • 0 Bravos

Away for 6 months

Hi,I am going away for 6 months and my plan was to discontinue my payments for 85 days, reactivate my account for 1 month and then discontinue again until I am home.Will I lose my monthly discounts if I do so?Thanks

kaz2 by Great Neighbour / Super Voisin
  • 200 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation Impossible

HiHoping someone can help.Trying to get my dear old mum set up with a cheap mobile to text my sister while she is in hospital.Got her account set up and payment was taken and we entered the details of the PM sim I got for her.We got no further than t...

Thom001 by Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 1 Bravos

Locked out from adding money to account

The store had given me a wrong voucher and I tried adding it. When I realized they hadn’t given me a voucher for public mobile they replaced it. When I tried to add the correct voucher, it won’t allow me to add it. How can I prove that it wasn’t frau...

Corri by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 1 Bravos

Payment issue

I'd like to subscribe 90days payment, But you guys have problems with my payment and don't allow me to pay

Floraaaaaa by Good Citizen / Bon Citoyen
  • 318 Views
  • 13 replies
  • 1 Bravos

Resolved! Adding payment method issues

Hey I am experiencing adding a payment method issues with adding a debit/credit card. Has anyone had similar experiences and were able to find resolutions?

swan08 by Good Citizen / Bon Citoyen
  • 201 Views
  • 2 replies
  • 1 Bravos

5g plan vs 4g plan

Looking for input. Have a 4g plan and wanted to know if switching to 5g I would notice a big difference and if the 250 mbps is too restrictive or is ok for most using the plans?Thanks for any feedback.  BBreck

bbreck by Great Neighbour / Super Voisin
  • 1083 Views
  • 6 replies
  • 1 Bravos

Resolved! Port from telus to PM

Recently I ported my spouse to PM from telus but didn't see my code anywhere to receive my $1.00 off per month. What did I miss and how do I correct this.

motozark1 by Good Citizen / Bon Citoyen
  • 199 Views
  • 4 replies
  • 0 Bravos

Activation

Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help. 

Red1994 by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 2 Bravos

Resolved! Phone number transfer problem

I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have alre...

Marco_GC by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 1 Bravos

Cannot Resume Activation

I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.

abc123456 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

US roaming option not accessible

Under subscriptions, an option for a 'top' add on is shown for talk,text, and 3G data. I can't find it when I go to purchase it. Any recommendations?

Kris64 by Great Neighbour / Super Voisin
  • 154 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim card issue

I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the ...

Memphis510 by Good Citizen / Bon Citoyen
  • 304 Views
  • 10 replies
  • 0 Bravos

US data add on

I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...

Teetee13 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 1 Bravos
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