Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
According to APPLE, https://discussions.apple.com/thread/251915898"We can confirm that iPhone 7 is compatible with VoLTE. Here's a guide with detailed technical specifications:"Iphone 7 support VoLTE, but publlic mobile turn it off?
I'm super frustrated. When I try to login to the support section on her phone, it opens a browser window and won't let her login - it doesn't refresh, so a ticket can't be submitted. I tried from my phone but they won't talk to me because it's not ...
My chat agent says the port is complete, and there are no issues on their end and is extremely unwilling to help me. I am able to send and receive texts, answer calls, but cannot make calls. My phone number is on the eSIM, and is set to the primary S...
1. I used the Public Mobile to create an account & buy eSIM2. I submit a transfer for my Rogers Phone number3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES4. 95 minutes after, I received a Public Mobile tx...
I have lost subscription because Tellus never charged money. As suggested cancelled subscription and activated new of course not same plan. Now I have stacked between subscriptions and says need transfer and can't transfer my number. Is that a joke?
Hi, I just switched my subscription, and it appears ive been charged multiple times on my bank account, how can I get this fixed ? Thank you for your help Chelsea
Registered over 18 hours ago, and followed all steps, but get an error saying “can’t activate eSIM”. Can receive incoming texts & calls, but can’t send outgoing texts or calls.
cant sign into account it says unauthorize everytime i go to sign in. this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.
If I buy two $20 bill credits (total $40 value) to pay my $22/month fee does the second bill credit carry over to next month?That way next month I will have $18 left on the 2nd $20 bill credit so that the 2nd month is $4 to pay?Or does my second $20 ...
I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...
Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.
Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers. Please help
I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...
