issue with activation with eversafe

[newbie1234]

Hi, I cannot activate my esim with eversafe because my phone is in SOS mode and cannot receive text. please advise

[Dunkman]

@newbie1234 

Then you will likely need to wait for customer service agent response.  Another customer waiting about one hour for CSA to respond this morning. Hopefully, will get to you soon.  

[newbie1234]

the public mobile sim remains in "activating" state

[newbie1234]

yes it's out, no physical sim in the phone, restarted several times, reset all network but still in SOS mode

[Dunkman]

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@newbie1234 

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@newbie1234 wrote:

yes i have followed the QR code, got the app and activated the esim. my phone has another physical sim which is fine (now off) and i have restarted several times

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Did you physically remove the other SIM card out of the phone? 

[newbie1234]

this did not work

[newbie1234]

yes i have followed the QR code, got the app and activated the esim. my phone has another physical sim which is fine (now off) and i have restarted several times

[slusagm]

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

[Dunkman]

@newbie1234 

Was your phone in SOS mode before you activated your new account?  

Might want to try a simple reboot of phone.  

Did you recieve email with QR code with eSIM activation?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Include...

[newbie1234]

how do i reset all network on Iphone SE3

[slusagm]

the eSIM is installed and set as Active? Did you try Reset All Networks?

if that still does not connect still, ask PM to check 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@newbie1234  Support can re fresh your account in there end 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437