Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello everyone,My name is xxxxxxxxxxxxxxxxx, and my mobile number is xxxxxxxxxxxxxxxxxx. My wife's name is xxxxxxxxxxxxxxxxx, and her mobile number is xxxxxxxxxxxxxxxxxxxx. We recently transferred from Fido to Public Mobile two days ago.While we have...
I made a mistake when I ported my old number from Bell to Public Mobile. I tried to port the number with my Temporary Public Mobile sim in my phone. Since I didn't get a text to verify my request I called Bell. They ported my number from their end ma...
I just found out they increased my monthly bill 3 months ago without my knowledge!! I've been with Public for 6 years, and I consider this sort of FRAUD. I sent them a question and if I don't get a reasonable reply, I am going to cancel my account im...
Amazing what's happening with this company I still have NO solutions for my issue. I was without data ( because according to PC i had used 100% of it ) from AUG 30th to Sept 11 and yet when I ck my usage data history its showing used data between tha...
I got an SMS saying my credit card expired, but it's still valid until end of 2025. I changed credit cards under my payments but it hasn't solved the issue. Anyone have the expertise on how to proceed in order to solve this issue?Regards,Daniel
My phone will be used by another family member, but I control the account and pay for it. When I enter an alternate number for ever safe ID's it is declined because that phone is also Public Mobile. Can I have the ID's sent to me by email, and if s...
My wife got one today. When she logs into her account on the phone it says there is an issue with payment (auto-pay on a valid credit card), yet when she logs into the same account on a PC there is no issue noted. So I don't know what is going on.
Can someone please help me with this? I called my credit card company and they said to directly work it out with Public Mobile. I have 2 duplicate charges of my monthly bill on my credit card bill.
I have some international calling minutes. I will be in Italy for a vacation. Will I be able to use my phone to call home from there? It's a Samsung S10e.I don't know how to change sim cards or things like that
Says my account is temporarily suspended when I try to make or receive calls. Online thought, everything is fine. Says I'm subscribed and payment is all good.
[Update: I was told everything was within normal working parameters, 30Mbps daytime and 1Mbps at night. Not using 5G might help...]Hi, am I the only one that has been having the worst coverage lately (1-2 months)?Brand new S24 Ultra, so 5G and all, b...
Hello,I've been using Public Mobile for many years and we've always use the payment method of making a lump sum payment which would lasts for a few months.However, my credit card has expired and when I try to update it, it now said I have to agree to...
I have a US long distance add on, while I was on a conversation today I received a text that all my add on minutes were used, but after the call, I logged into my account and I still have 95% of my minutes left, I only used 5%, so why did I receive a...
Activation & # porting was successful yesterday & the phone is working well - but I may need to know a 4 digit PIN one day, & at this point do not know what it is. How can I find it ?
I have gone to the community and the answers do not fix my issue. I was on Rogers until I switched to public mobile and pictures/emoji s bothe were received. Now none are received, only text with no graphics. I followed troubleshooting and APN IS GRE...
My phone was taken and along with it the SIM card. I would like to continue my subscription and telephone no with Public, If I buy a new e SIM for a new phone how do I keep my old tel no?Thank you,William
I am stuck on step 6. activating sim. I subscribed and chose an e sim but didn't work. I got a new physical sim and still just go to customer service chat. Help please. I was billed...
Hello, I have a registered phone with public mobile and the website is not recognizing to log me in. My email ID and password, when submitted is sending the code to some unknow number. I have two accounts. one ending with 6673 is fine but oneending w...
Maybe it is me but trying to buy a new eSIM for a new phone replacing my old one. on the buying page there is a pay button that is overlaying the cancel and an other buy button. the one on top is not working and it is hiding the one below. any sugges...
hi !so today, i am unable to update my payment / credit card information on the PM APP.it asks me to put in my postal code, but as soon as i start typing it in, it freezes. i can't get past the first letter.i deleted the app, and re-installed the app...
