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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone number display

call display is showing my number as 1-###-###-#### when making a local call. How can I have the 1- portion removed

4G service in Calgary, Alberta.

Will my 4G Public Mobile service work in Calgary, Alberta?

Resolved! Issue in inbound calls/msg after Number Transfer

@CS_Agent Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Its ESim and even can’t raise support tickets, the page error out. Appreciate some help fixing the issue.

Resolved! locked out forever

I have been locked out of my account for 8 days. I try to get a new password but when i go to use it im locked out. I dont even get to attempt it 5 times. When i go to customer service they just tell me to sign in and if im signed out for more than 9...

5G

My phone does not offer 5G with public mobile even though it works with 5G on any other carrier. The selection for 5G is not available in the mobile settings. Please help. It's an android Samsung s20 fe. Thanks.

Resolved! Porting a number to another account

@CS_AgentHello,I am unable to create a ticket as I am encountering an error message and therefore messaging here as per the instructions I received from the chat bot.I would to port my number to another provider. I have attempted to do this but have ...

Sms

My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.

Resolved! URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

I've been struggling to switch my phone number from my lost phone to a new phone but just discovered that in order to switch, I need to provide a text code. Hmmm...pretty hard to do if I don't have my lost phone.So, I tried to use the voicemail optio...

Sim invalid

Bought a sim card plugged the number into the app registration and when I go to log in the app it asked me to validate txt witch I can't because the sim reads invalid ??? Ideas

Roaming Charges

How do I pay for roaming chargers? I’m going from Canada to the US

customer service agent

lost phone. got new sim. Need customer service agent to activate sim and transfer number

Change of provice

Hi, How to change province for my Public mobile as I have moved from NL to ON.

Why is Public Mobile the worst at customer service

Literally THE WORST. I need to private message a @CS_Agent - how the heck do I do that? How many times have I had to log into this stupid system which doesn't allow me to chat to anyone? I need help and I need it without writing to the whole communit...

Desperate to recover a voicemail from September 3, 2023

Hi Folks, Trying to recover a voicemail from September 3, 2023. Is there any possibility and how would I go about it? Sincere Thanks!

Number

I need help it will not let me transfer my number

support

I have been trying to get help to activate a new account with no response from the agents since Saturday. I have tried opening a new ticket but it dpoes n

Problems with incoming and outgoing calls

Hello my phone number is +1########## and I am having issues with incoming and outgoing calls

Support

I can't contact customer service

I cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to t...

Resolved! @CS_Agent

Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?

Resolved! Locked out of my account

Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign i...

Resolved! @CS_Agent

@CS_Agent hi I need to request my puk number to unlock my sim

Customer service

Not being able to speak to a customer service person to fix a porting in problem is very aggravating

Slow speeds

I think everyone should make this suggestion to PM

Bonuses and deals. This is why I keep coming back to Public Mobile. There is no better system out there. I only wish they would make the validity for an year, like Speakout, but then again, they would have to give us 1200 minutes and 3 GB! But, after...

Cannot open my mobile APP

Dear,I got my SIM card and activated it, but I cannot open my mobile APP. It shows Error Code:-9. Please help me to work with the mobile application.

Resolved! Payment options

Hello everyone,I am trying to purchase a plan for my daughter who is now at school in Canada. The system is not letting me use my card from the Bahamas, I guess because the postal code doesn't match. Do I have any other option for payment? Can she pu...

Resolved! Do old rewards work on 90day plan?

I want to change the same plan I have from 30day to 90day period since I can save 5$/mo. Will I lose my loyalty and friend referral rewards?

EverSafe Login

@CS_Agent Hi,I have an account that has not set EverSafe login yet, and my phone has been taken aboard. I am not able to get the verification code for the login setup.Could you please send the verification code to my email or alert phone number?Line...

Resolved! promo plans for September

Did every existing customer get this offer, because I looked back on my messages from Public Mobile and I don't see it?

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

phone number display

4G service in Calgary, Alberta.

Resolved! Issue in inbound calls/msg after Number Transfer

Resolved! locked out forever

5G

Resolved! Porting a number to another account

Sms

Resolved! URGENT: Phone lost. Cannot log in. Cannot receive texts. Voicemail option not understandable

Sim invalid

Roaming Charges

customer service agent

Change of provice

Why is Public Mobile the worst at customer service

Desperate to recover a voicemail from September 3, 2023

Number

support

Problems with incoming and outgoing calls

Support

I can't contact customer service

Resolved! @CS_Agent

Resolved! Locked out of my account

Resolved! @CS_Agent

Customer service

Slow speeds

I think everyone should make this suggestion to PM

Cannot open my mobile APP

Resolved! Payment options

Resolved! Do old rewards work on 90day plan?

EverSafe Login

Resolved! promo plans for September

Changed email, now can't access "myaccount.publicm...

Porting in

i think my payment is overchargged

Payment to wrong account

How to receive a notification by email, that your ...