Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I change my credit card number the one that is registered in no longer valid
My 100 minutes expired and the service is not available. Still 5 days remaining for the next bill
My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS se...
I signed up with Public Mobile a week ago. I have a plan with unlimited minutes. I've run into this problem for the second time where I can no longer make calls and get a recording that says I have no available minutes left. The first time this happe...
I was recently out of Canada for a week. Upon my return I turned the airplane mode off but got not a single delayed text message, which was a surprise given that with past services providers I got all delayed messages right away.I just logged into my...
I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here ithe voice message I get is telling me that my plan does not support , ?? I already put an add on
Cannot understand my phone all of sudden encounter 8uv1 error message (voice) when trying to call certain toll free numbers in Canada and the US.
I'm trying to program my Call Forwarding but I'm getting the following error: Public Mobile MessageCall forwardingConnection problem or invalid mmi code Reference:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding
Some people can't call me and text messages from them are not received since I switched to Public Mobile and transfered same number.
Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
i can receive calls but can't make an outgoing call everything else works. can you help please
I wanted to change my plan to the $45 plan with 20gb data. I am in an environment without WIFI for this month and possibly often enough in the future, where I will be depending more on my LTE data. I have already expired most of my LTE data this mont...
Hi Everyone,I have just upgraded to a newer model I-phone, going from an I-phone 6 Plus to an I-phone XR. My I-phone 6 Plus settings/data have been successfully transferred to my I-phone XR. I will next place my Public Mobile sim from my I-phone 6 P...
I've been calling several landlines recently and the recipients tell me that I'm showing up as Unknown Caller (or Number). This started happening within the past several days, and before I switched my phones. They're all on Bell if that makes a diffe...
I cannot use my phone right now. I cannot call or receive calls. I’m trying to reset my password to access my account but I keep getting a message saying ‘there was an error trying to reset your password, please try again later’.
I cannot sign into my account for some reason. Furthermore, the email attached to my account no longer works. So I cannot get the code they send to the email in order to sign back in. I am looking to fix that. I want to pay my bill and can’t even do ...
Hi,my account is charged for add-on every month. I wanted that add-pin for just month. But it keeps changing me every month. How can I cancel it?
A family member is considering joining Public Mobile and is considering the $40 15GB 4G plan. Does anyone know if this pricing is only for a specific timeframe? Does it change after a period of time or is it locked in until they change the plan? W...
I am considering switching from a different cell provider to Public Mobile. How long does it usually take to port my number?
Hello, I have a phone that is not listed on the official list of VoLTE enabled devices but I know it supports this feature. I used it in Europe over the last summer and VoLTE was frequently turned on. It's a Xiaomi 12. Is there anything I can do to m...
So my boyfriend set up my account years ago for me and has recently passed away. Im neededing a new Sim an access to my account.
Hey there, I am a Chatr customer currently, but looking for a new provider. I have purchased my SIM cards from PM (one for me, one for my daughter), but still hesitant to switch. Money wise, PM is the BEST way to go...right now I'm on 3G plan with Ch...
I'm trying to buy an add-on US roaming but when I try to go to the page that shows:"Oops! We encountered an error processing your request."
Hello, I got my new sims card in the mail and registered my phone, transferring my old number from Virgin, about 3 weeks ago. I can make phone calls, but am not able to receive them still. I tried all the quick tricks, like restarting my phone, toggl...
hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31...
i key in PIN for top up it says I ve 35 balance but still no service no data
Team,3 month ago I changed my plan from 35$ to 30$ but still on 35$.
Password don't work and i can't reset it. Help. My daughter's phone broke. Im going to be paying for an account i can't use.
I registered 5 days ago and still I don't have my public mobile phone number! At the end of activation process I received 821 error. I tried to chat with SIMon to remove the issue but it didn't work! I paid $42 for the plan and $10 for sim card. Wha...
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