How to get ahold of a customer service representative?

[Sam08]

I tried this and it didn’t work at all 

[hTideGnow]

hi @Sam08 so,  you did''t have the proper Canada-US plan.  If you now changed to the correct one., just make sure your turn on roaming data on the phone and connect to T-Mobile or At&T or Verizon when you are in US.  Better to start with 4G or LTE 

[Sam08]

Thanks apparently it said us messag8ng but it wasn’t the right plan I have now changed it fingers crossed it works on my next trip I hate buying a us SIM card on top of my Canadian phone plan  

[hTideGnow]

hi @Sam08 did you log in My Account and check the plan details from Subscription & Add-on page? Does it show Canada -US?

if it is, make sure you turn on Mobile roaming data, and make sure the phone connects to T-Mobile, AT&T or Verizon (you might need to change to Manual connection and try them all)

[Sam08]

No and my phone plan won’t work in the us and when I signed up they to,d me I had coverage. 

[Sam08]

Yes it does 

[Sam08]

Can’t figure out how to do incognito 

[Sam08]

Thanks I have the app and am waiting since we’d for some one at customer support to get back to me 

[hTideGnow]

hi @Sam08 

the app actually works quite well.  

but did your try login browser? try using Incognito/private/ secret mode on your browser 

[Sam08]

Have the app it sucks 

[Sam08]

I want to check my phone plan to see if I did get USA calling and every time I try to sign in it won’t let me says password is not valid. 7 times I have down this in the last hour 

[hTideGnow]

hi @Sam08 give us more details to the problem you are facing 

if you cannot use Chatbot to submit ticket, then private message support agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437