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Paid with Voucher, Balance Deducted. No service

ryancardoso
Great Neighbour / Super Voisin

Been a customer for years and now my service isnt working when I paid with a voucher. need someone to activate my account

7 REPLIES 7


@ryancardoso wrote:

Ive restarted many times, the problem is on their website. It still says unpaid but they removed my voucher balance


If that's the case, you should click on the orange bubble on bottom right side of page to start process of Customer Support intervention. Give them your cell #, account #, name on account and PM pin #...plus let 'em know what the problem is. They should be able to get your going again.

ryancardoso
Great Neighbour / Super Voisin

Ive restarted many times, the problem is on their website. It still says unpaid but they removed my voucher balance

hairbag1
Mayor / Maire

@ryancardoso 

it's a long-shot but worth a try...shut down cell and remove sim. After a moment, replace sim and restart. Hopefully you'll get positive result.

ryancardoso
Great Neighbour / Super Voisin

Please read my post before commenting, but I have restarted my phone multiple times and different durations

hTideGnow
Mayor / Maire

hi @ryancardoso 

you need to reboot your phone for the service to kick in

if that still does not work, login My Account, go to Payment history and check.  You should see a line about the voucher being loaded in to your account , there should be another line showing the money being used for renewal

ryancardoso
Great Neighbour / Super Voisin

Payment voucher was added via browser of $35, Purchased $25 plan confirmed $10 remains in the account. Cart is displaying a $30 plan as a renew option

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slusagm
Mayor / Maire

how you load the voucher onto your account?  use *611? or on browser or via app?

if you can *611 from your phone (or 1-855-4PUBLIC from another phone to check), does it tell you the voucher successfully loaded?

or if you want PM to help, message them (i assume you cannot login My Account and can't open via Chatbot):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.