Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm still having issues with activating the esim steps on the app. I don't have a QR code in my email. I can't log in on the app.
Hi there!I had to reset my phone and i lost my eSIM, now i cant get it back, could you guys send me another QR code please?
Good evening. The old ticket was a complaint that my payment method was not being accepted. Upon dozens of attempts to log in, and your IT team determining that there was nothing wrong on their side and I was entering the postal code in wrong (I was ...
Hello,I am contacting you regarding two issues with my account.1. Billing and Available FundsI am currently subscribed to the $40 60GB plan with a 50% discount for 24 months, so I should be paying $20 per month.However, my recent automatic payment se...
How come this happened- and how do find out what the PIN is. Help please
Good evening!Does the $40 Canada US Mexico plan mean that you can use it from US and Mexico or just call to US and Mexico?
I need to transfer my PM account details from one phone to another
Can’t seem to change my email address
I am abroad and can’t receive text messages on my Public account. Trying to port the number to Bell and need to approve the transfer. What can I do?
how should I maintain my current subscription
I noticed they have deals right now until March 25 - $50 for 150 GB instead of the usual 80 GB. Do they offer these type of deals often?
Hi, I want to change my subscription for the CAD 20 month, but I dont see that option there, why? and how can I change that? thank you
Dear Public Mobile Support,I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.Could you please check and re...
Hi,My current plan is 50GB of data for use within Canada & the US at 4G speed. In my rewards section I have three options for claiming extra data:5 points for 5 GB, 10 points for 10 GB, 15 points for 15 GBI was wondering if this extra data could be c...
I have ported in a new number on Jan 25, 2026. However, 2FA keeps sending to the old number last night and today. Can you please check? Thank.
Flavius I set up a couple of tickets...very confusing.... my account and my husbands have been confused...Public is bad at top up..we got asked to pay an account...i iust changed profile to correct to my name (account number removed) $28.25 My...
Trying to change my CC info and it keeps taking me to a disconnect account page
I am being charged on my credit card for a ghost account that I have never used. I though it was my husbands account, but it is not his.I bourght a SIM card in December 2024 (around there) and I set up my account.I have not ever used this account and...
I noticed PM’s offer of CAN/US/MEX for $40/month with 100GB of data on their website but when logged into to the app and looking at “change subscription” the price shows as $45/month. Strangely the 150 GB plan shows at $50/month which is the same amo...
I signed up to another provider almost 24 hours ago and I haven't received a text to port the number. Can someone help me.
Hello, I recently have purchased 2 vouchers from Shoppers Drug Mart and I am unable to upload them onto my account, has anyone had this problem? I am not sure what to do, I have not had a phone for 2 days now:(Thank you, Susan edited by computergeek5...
Hello , my name is Abhay and I am using public mobile number which I wanted to reactive after changing my phone yesterday, as to reactive e sim I need to login to my public mobile account , while trying they area requires 2FA with my phone number whi...
I want to change phones, keep my same plan and phone number. Do I just insert the sims card from my old phone? What do I need to do to activate my newer phone
Please advise how I can change the email address for my account & PM community?
I switched my phone number from public to telus the same day I get charged for my public subscription. Now I've been charged 39.55 by public and ill also get a bill from telus too.I need a refund from public mobile for unused service.
Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls. I've had that problem in the past and it was resolved but for some reason the problem came back;
Put All new information in.And it will not take it. So frustrating
I summitted ticket to get my PUK code to unlocked my sim card this morning, how long I can get the reply?
my phone was put on hold in 2024 . I need it activated now as I am travelling tomCanada tomorrow .?Kindly help
I disabled my public mobile account so i didn’t have to pay for my phone plan while i went travelling for a couple months, and planned on reactivating every 3 months to keep my phone number. however i didn’t realize i needed my phone number to log in...
