Community

Suddenly Not on a Network

Hi,I'm hoping someone can please help me.I've been a PM customer for many years, on the same phone. My account is up-to-date.Suddenly today my phone stopped taking or allowing outgoing calls.I tried restarting the device. Tried toggling airplane mode...

how do i get my invoices

How can I activate my sim if I do not have a phone that can get app?

Hello.My phone does not get applications, how do I activate my sim card?Thank you

PMDATA10 Offer on upgraded text offer

If I upgrade from my $24 8gb account to a new text offer I’ve received for $25 10GB, will I lose my PMDATA10 bonus offer I’ve already applied? Or will I be able to reapply it once I’ve upgraded?

Is there a way to downgrade plans

I'm on a $35 one I don't use nearly enough data to justify it

Can't receive phone calls

Finished transferring my old number to Public Mobile, I can make phone calls, send and receive texts but can't receive phone calls. Why?

Complete activation

Complete my activation please Using my old phone number  

My phone number isn’t working

When people call my phone it says it’s not in service but I can make calls. I cannot recieve or send texts. This is a new number I just got with public

Subscription Change Failure Since January – Immediate Action Required

Dear Customer Support Team,I am writing to formally complain about an ongoing issue with my subscription that has remained unresolved since January.In January 2026, I changed my subscription plan. However, the new subscription has never taken effect....

No refund yet two months after cancellation!!!

Get the lead out - I cancelled my subscription at the beginning of April we're now halfway through June and I haven't seen the refund!!!!! Starting to think the Public Mobile is just a big scam!!! buyer be ware. 

My account is mapped incorrectly!

Hello,I have logged in before and it worked just fine. Now when I try, it sends a confirmation text to the wrong phone number. The last 3 digits shown is completely off from my number.Admin, may you please help? Please DM me.Thanks.

No network connection

I have gone through the trouble shooting tips and reset network settings as the chat bot suggested. Still in SOS mode. This happens frequently. What can I do? Is this something that is often a problem with Public because I may have to switch carriers...

No phone service

I am getting a message that my service has been suspended !!!!

@Cs_agent

Lost my phone now I want to get a new sim card from the store and it says my number is  not found.

forgot to add the promo code

I switched my plan today from a $30 plan to $29 both Canada US but I forgot to add the promo code for the extra 10 g for two years. Now I don’t see the offer on my app is there anything I can do? 

impossible to speak to reps

every single month I have an issue with resubscribing to this service, either it takes days for my data to work, or like is happening again right now I get multiple charges for a single subscription. Frustrated with creating tickets every couple week...

invoices / billing

I'm a customer of your cell service. How can I contact support?I'm phoning from Spain but the call autoendsour user is: xxxxxxxxxxxxxxI need the last invoiceEdit by Dunkman: removed personal information

how to check my previous add-ons. will be travelling to the US

Hi, i would like to know how to check my previous Add-ons ,if there're still available or I would need to buy . I will be travelling to the US next month and would need internet for at least 7days. If I buy more add-ons how do i activate it ? and how...

Refund after cancelling the service

Recently, a few days after I was charged for the coming month, I switched to another provider. It has been more than a month since then, but I have not received the prorated refund.There is no customer service phone number or even an email address to...

Unable to activate eSIM

I am a new Public Mobile Subscriber. I an trying to activate my eSIM on my iPhone XS Max but I am receiving error message, ‘Unable to Activate eSIM” using the QR code.Appreciate your advice. 

Number transfer without receiving the confirmation text message

I am currently traveling in Hong Kong and need to keep my phone number in order to receive verification text messages from my bank.Since Public Mobile does not offer international roaming, I would like to transfer my number from Public Mobile to Kood...

Drop calls

I just bought a new phone and got an eSIM. My calls keep dropping and I can’t always be heard by the person on the other line. Please help

Port number

Me and my husband use the same Fido account. We both switched to PM, at least we tried. But our numbers failed to transfer and all messed up. I end up getting my husband number. And he ends up getting an unrecognized number. But he can still get call...

Unable to access account, log into, or port number

I have more than one email associated with my number, I cannot access my account information, chat bot suggested I set up another account and now I have two.