Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Discontinue the service

I would like to discontinue the plan with Public mobile since I'm leaving Canada. I couldn't find a shortcut to do it.

Resolved! Want to reactivate my sim please call

Actually this time my card is locked and forgot to open it and my sim get deactivated please make a recharge on the same sim with the plan that I have earlier or please contact me on xxxxxxxxxxxxxxx so that I can explain Well.Thank you Regards Charu

Intl Long distance

I added the intl long distance addon and was charged, did not realize or know that Guatemala was not included how can i recieve a refund?

Port questions.

PLEASE read thoroughly before responding. ThanksCan I port my number from 1 PM account to another? And lose the port out account and the phone number that belongs to the port in account?Can I request that a CSA move my number from 1 PM account to an...

Resolved! Confirming included long distance countries

How do I confirm what international countries are included in my long distance phone plan? I've tried looking through the breakdown (it just says 7 countries) and my specific plan isn't on offered anymore so I can't check there either. Is there a spe...

Resolved! Subscription changed (higher price and data plan was removed) without my knowledge

Hey, my monthly subscription had a price increase of 3$ this month and in addition my data was removed!!!!! (I only have now text and call)I get that everything gets more expansive and the cost has to be adjusted but increasing the cost and also lowe...

Coverage

Hi Guys! Please enlighten me how’s the internet coverage of public mobile in Atlantic Province of Canada?

service denied

I have subscribed to Public for several years on automatic bank payment. On 14th October TD bank paid you $28.25 - my monthly amount. Today I tried to phone my wife and the message was "Sorry, we can't complete your call since you don't have an act...

transfer number - entered wrong account number

I setup a new public mobile account/sim. In transferring old number, I entered the wrong account number for the old number. I got a text saying it errored. Now things seem in limbo, as Public Mobile app already thinks my old number is the new number...

I had the Koodo guy help to port my number to public

iPhone still shows the Temp Number

I currently joined the Public Mobile family. My profile in the app shows my old transferred number, but My IPhone still shows the temporary number in the settings. I did try entering my number and hit save, it didn’t work. I even rebooted the phone t...

My phone stopped working and I can’t access my account info

My phone stopped working and because I have two-factor authentication set up I can’t login to my account because in order to do so I need to verify the 6 digit verification code sent to my phone number which I cannot access. I need to access my accou...

Call out and Call in

I don't know why my phone can't call out and receive call?

Resolved! Locked account

I can’t login, even though I have the correct email correct password. I even entered a correct code that was sent to the number I have through public mobile and for some reason it’s saying unauthorized it won’t let me into the account I’ve tried to c...

Puk code

sim locked need puk code

Cant login. Need activation

I just need my account number and do not want to pay for a new subscription.

updating card information

I tried updating my card information and the website says it the card has to end in a specific 4 digits and I can't update it to a new card with a different last 4 digits. Do I have to unsubscribe or something?

Transfer number from Public Mobile to Fizz?

I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when...

Re: how unsubscribed account become subscribed ....

I had the same thing happen to me today. I set it to "unsubscribed" a couple weeks ago and yet it still processed a payment and charged for another month. Still shows "unsubscribed". What a bunch of clowns!

Re: updating my credit card information

credit card expired

US phone calls issue

I am unable to make calls in the US. I have the travel plan add on. Texting and data are working

Resolved! Re: Sim pin

I just tried 1234 when using the 611 trying to make a payment. 1234 did not work. Does anyone know if there is updated information on what our pin is as of Nov 12 2025?

Phone number associated with my account

I can't access my account because it has my old phone number in it. I changed my phone number roughly 1 year ago but it still trying to send me code to old phone number. Frustrating and getting ticked off big time

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I did not receive a QR code when purchasing my services and I received a confirmation email that does not have the QR code

Resolved! Service not working

I activated my service, but I still cannot make or receive calls or text. What do I need to do to make it work?

Resolved! SIM to eSIM

I currently have a PM Account using a SIM card. I plan on buying a new phone that only has an eSIM. Can I transfer my PM plan from a SIM card to an eSIM and still keep my current plan. If so, how is it done.thanks in advance…..

Need help porting in number for flip phone

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.Is there a PM agent in the community who can help me?

Resolved! Phone plans

Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Re: esim not installed on activation

I'm having the same issues... Did you get your esim thing resolved? and if yes how?

2nd line

HiIs there any discount or family plan sharing if I want to get a second line?Thanks

Community

Forum Posts