Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Phone trasnfering

Hello,I need help, I've just yesterday signed up for the service in the proccess of transfering my old phone number to public mobile I have recieved a message from PM saying that there is an issue with the transfer and I will be contacted by the agen...

LizaGuk by Great Neighbour / Super Voisin
  • 68 Views
  • 1 replies
  • 1 Bravos

Resolved! Refer a friend rewards

I have been a public mobile customer for a long time and have referred several people to PM.  I had the rewards where you get a credit of $1/month per referral which I thought was a lifetime thing with PM.  But today when I logged into my account and...

Alicat27 by Good Citizen / Bon Citoyen
  • 393 Views
  • 11 replies
  • 0 Bravos

International

Are there any plans that can be used for travelling in Europe?

Todduzzi by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

PUK code

Is there a easier way to get my PUK code then waiting for this ticket thing?

Knotty by Great Neighbour / Super Voisin
  • 213 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I change my Community name?

Hello!I have looked everywhere on my profile but can't seem to find where to change my Community user name. Does anyone know how to do this? 

$15 plan

Is unlimited incoming calls still included in the $15 plan? The current plan description doesnt mention it. Could someone please confirm? Many thanks in advance.  

EF56F81C-4335-4DB1-85D6-01BED18679F7.jpeg
Leene by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 0 Bravos

subscription

I changed my plan by mistake, I want to go back to the $34 plan but it is not in my profile anymore

Bilo14 by Great Neighbour / Super Voisin
  • 223 Views
  • 4 replies
  • 0 Bravos

Esim for new Iphone

I just got a new phone and I'm trying to transfer my existing SIM card to and esim. I've tried on the app and nothing seems to work. How do I get the carrier activation/QR code?? 

Giwan by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Resolved! Missed account payment-Maybe??

Help! Received a text from my bank that the payment to PM declined due to expired credit card. Have now updated the credit card information on my account. Just need to know if PM will try to charge the credit card again or will I have to now manually...

Janice_t1 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

No US data on Can-US 60gb plan

Arrived in US today and connected to T-Mobile, but no data on iPhone. Data roaming is on, tried resetting network settings but issue persists. What am I doing wrong? I did get a Public Mobile msg when I turned on my phone here telling me I can buy a ...

cgphoto by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Add on accidentally added

I accidentally added on the 3GB CANADIAN data. Could I get a refund for this? 

p675 by Great Neighbour / Super Voisin
  • 127 Views
  • 4 replies
  • 0 Bravos

Public points

I am in the old rewards program but would like to upgrade my plan. Will it automatically enrol me in the points system if I change my plan? I want to keep my rewards as they are.

joscho77 by Great Neighbour / Super Voisin
  • 180 Views
  • 6 replies
  • 0 Bravos

Not getting any points from referral code

Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus...

Jay1999 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

lost my phone and trying to get my number back

So I basically lost my phone and it was eSIM so it hard for me to get my number back because public doesn't have a customer service line that you can call and the chatbot doesn't understand the problem so it sent me to try getting a ticket to speak t...

Rj1997 by New in Town / Nouveau en Ville
  • 102 Views
  • 1 replies
  • 0 Bravos

unable to submit a ticket

I am unable to submit a ticket, I was porting my number over but I got an error  saying my IMEI number is incorrect, but it is correct. How can I get in touch with someone to fix this?

lane_L by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

Resolved! Add bug

I this error message when opening the app {"message":"Unauthorized"}It happen 50% of the time 

OlivierR by Good Citizen / Bon Citoyen
  • 119 Views
  • 2 replies
  • 0 Bravos

data used quickly and unusually

Normally the data I receive with my plan is more than sufficient for my phone use needs.  However, this month it drained with more than a week before renewal.  When I looked at the usage some of it was 1 GB at a time at midnight.  I am sleeping then ...

Resolved! Credit Card details not deleted before moving to east link network

I had public mobile network and now i have switched or ported my mobile number to east link. But problem is before i switched/ported to east link i forgot to delete credit card information from public mobile & i had enabled auto payment option in pub...

Nachi by Great Neighbour / Super Voisin
  • 314 Views
  • 9 replies
  • 0 Bravos

Telus store emoyee says PM network is downgraded vs Telus

[Are we on the "B" network of Telus?]I was shopping around a few days ago, and saw a promo for 25$ / 50G a month, at a Telus store.Went in to inquire, and since it was for 4 lines minimum, I said no thanks.Before leaving, I mentionned that they didn'...

fillion01 by Great Citizen / Super Citoyen
  • 450 Views
  • 9 replies
  • 0 Bravos

Resolved! $29/30 GB Plan

@CS_Agent Can you please reach out regarding the $29/30 GB Plan? I tried messaging you but it didn't work.

asyouwerexx by Great Neighbour / Super Voisin
  • 422 Views
  • 5 replies
  • 0 Bravos

Can I change plan when I activate my new sim card ?

I ordered a sim card 6 days ago, the plan I chose was $34.00 for 25 GB of 5G data, a few days later the same plan offers 40GB of 5G data for the same price . When I do receive my sim card and activate will I be able to change the plan for the 40GB da...

Rita1012 by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Calls dropping, "No Network Available" despite full bars

Hello all! My spouse and I are having some weird issues.Since at least noon today, calls have been coming through intermittently. When they do come through, after about 15 seconds audio cuts out on one side, then the call drops with the message "No N...

BrandonMB by Great Neighbour / Super Voisin
  • 258 Views
  • 7 replies
  • 0 Bravos

Subscription Refund

My account was under this email before but I had changed it to another email and forgot so when I reactivated on this account, it made a new account and started telling me to choose an eSIM number even though I already had a number. I realized my act...

Arun3 by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Resolved! Personal hotspot

Today, I try to start my personal hotspot of my iPhone and share my internet with my device, but my device can not connect to my iPhone. My phone is iPhone 15 pro, using eSIM. Can someone help me to address this issue, thank you! 

Gwanzi by Great Citizen / Super Citoyen
  • 309 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.