Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I really need help with this. I suspect it's porting issue and it's been a whole week I've been messaging @CS_Agent privately but no one replies back.I can make outgoing calls and use data but cannot receive text or calls. This is giving a lot...
Could a customer service representative please help me close/delete my Community Account and all my personal data associated with it? Public Mobile's website says a customer service agent can do this: "For complete account deletion and removal of all...
I need some help, I have unauthorized access both on my account and my old number that I've shut down
PM doesn’t have roaming to the UK of course, but I should be able to access my PM voicemail I think. However I can’t see the number to dial; on my iPhone it seems to be hidden under the voicemail function and doesn’t work when I dial from UK. I’m thi...
I purchased Sim card on 25th of JanBut I haven't received yet.
My outgoing calls work on Public Mobile,but incoming calls are still routing through Lucky Mobile. Looks like my number transfer is incomplete. Can you please help?
I am a new user transferred from Telus to PM.I purchased the 60GB plan with a 50% off discount on 25 Jan, and trying to active my account today 30 January.After I transferred my number, it shows "Your services are on hold due to the expiration of you...
Hello,I subscribed to the $20 / 60GB plan on January 24 and also purchased a $10 physical SIM card.However, I have not received the SIM card yet. Could you please help me check the status of my order and let me know if there is any issue?Thank you.
I have subscribed to the $40 for 60GB 50% off plan on Sunday. Paid for it and ordered the physical sim card. I am trying to activate it today but I need to select a plan all over again. The plan I already paid for no longer exists.How do I proceed...
Ported to Public Mobile from Fizz during the recent promo. It's been several days and I still can't receive any calls or text messages, though I have data and can (sometimes) make outbound calls.. I also haven't received any confirmation such as an S...
What is promary differece between koodo and public mobile except customer service eg. in terms of data and call. Do koodo customer will have high speed or less call dropping in same coverage area? PS- koodo is having sale this weekend. They r offeri...
I used up my data as I am on holiday in Arizona and so I used reward points to give me 15 more gig. These have not worked although it shows purchased in my history.
Is there a way to contact an agent or something. my sons plan did not renew with my auto pay. I wanted to go change the plan but it’s been so long since I logged into his account. I can’t remember a email or password. Can anyone help me
I have a 100gb plan, since I’m travelling I had used up 95%. So I used my public mobile points to add another 15gb. My usage in my app shows the 115gb but I got a text today saying I had used 100% of my data and then it was shut off. I’ve tried multi...
I ported my number over on Saturday, replied yes on the old service. eSIM looked like it installed but nothing worked. CS agent said it is a problem with the eSIM, and sent me a QR code for another one which did not work. Now they want me to request ...
Hi, I knew the promotion $20 for 2 years until 26th this month for new customers. But I couldn't register it. If possible, could you give me the promotion? I'd appreciate it if you could consider it. thank you!
I contacted public mobile several days ago and still have not gotten any response. I’ve never had to wait this long. I just need my membership renewed earlier. I ran out of data and cannot keep buying add on’s. I really need help and they are not get...
I accidentally purchased an esim on the wrong device. I want to order an esim for my new phone,but it won't let me cause I didn't activate the esim that I ordered. How can I cancel the esim that I ordered by mistake?
Subject: Urgent – Incoming Calls and Text Messages Not Working After Porting from FidoHello,I am experiencing the exact same issue described above and would like to request urgent assistance.I ported my number from Fido to Public Mobile, and the paym...
Hello,My port-in from China Telecom is currently stuck in Split Service. My Public Mobile profile already shows my number, but incoming calls/texts still go to my old SIM.I have already sent a Private Message to @CS_Agent with my correct Account PIN ...
I transferred from kini mobile. I found that the number in kini still active. I guess because both companies are under Telus. How to stop the number shared with Kini mobile?
I have a prepaid gift card that I have used in the past and was able to always pay with it and now the prepaid gift card isn't working
Hi there, I lost my phone trying to see my account to get a new card activated etc... cannot login cause code is sent to a lost phone edited by computergeek541: changed category (discussion isn't related to Community)
It’s been a week and I haven’t gotten a sim delivered to me yet. I tried contacting support through the chat but when I clicked login and inputted the details it just went blank. Please help me out
I ported my line from freedom to Public on Jan 23rd and have not been able to receive incoming calls after the port. Please help!
Hi There, I am wondering how to set up auto payment? Thank you.
Hello @CSA_PM, CS_AgentIt's been 5 days since I've no service, and it's unacceptable that I paid for services I cannot use, my daily routine requires a cell phone service which I do not have right now. This is a big problem for me. Can you solve th...
I’ve recently subscribed to the Public Mobile 60 GB Canada–USA–Mexico plan. I’m currently in Canada and planning to travel to the U.S. soon. Someone mentioned that I should check whether VoLTE is enabled. Since I’m using an iPhone 16, I understand th...
Activated 7 days ago on the 50% off promo with data not working on iphone. After 6 days of waiting, someone got back to me, and data still not working. They say to change the apn from isp.mb.com to sp.mb.comThe problem is the apn is fixed in iPhone a...
