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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

transfer from kini mobile

I transferred from kini mobile. I found that the number in kini still active. I guess because both companies are under Telus. How to stop the number shared with Kini mobile?

prepaid gift card not working one that worked in the past

I have a prepaid gift card that I have used in the past and was able to always pay with it and now the prepaid gift card isn't working

I lost my phone

Hi there, I lost my phone trying to see my account to get a new card activated etc... cannot login cause code is sent to a lost phone edited by computergeek541: changed category (discussion isn't related to Community)

Sim not delivered

It’s been a week and I haven’t gotten a sim delivered to me yet. I tried contacting support through the chat but when I clicked login and inputted the details it just went blank. Please help me out

Unable to receive incoming calls after porting

I ported my line from freedom to Public on Jan 23rd and have not been able to receive incoming calls after the port. Please help!

How to setup Auto payment

Hi There, I am wondering how to set up auto payment? Thank you.

Resolved! It is day 5 and I have no services: Voice, Data, SMS.

Hello @CSA_PM, CS_AgentIt's been 5 days since I've no service, and it's unacceptable that I paid for services I cannot use, my daily routine requires a cell phone service which I do not have right now. This is a big problem for me. Can you solve th...

Resolved! Going to USA with Public Mobile 60 GB Canada–USA–Mexico plan

I’ve recently subscribed to the Public Mobile 60 GB Canada–USA–Mexico plan. I’m currently in Canada and planning to travel to the U.S. soon. Someone mentioned that I should check whether VoLTE is enabled. Since I’m using an iPhone 16, I understand th...

Any way to change APN in iPhone?

Activated 7 days ago on the 50% off promo with data not working on iphone. After 6 days of waiting, someone got back to me, and data still not working. They say to change the apn from isp.mb.com to sp.mb.comThe problem is the apn is fixed in iPhone a...

Resolved! Number transfer issue.

I tried to transfer my number from Bell to Public Mobile. Somehow, the transfer didn’t go well . Now my bell has been disconnected. My SIM card with the public mobile is still not working. I have submitted ticket at 4 pm. Hopefully it will be resol...

Resolved! oder shipping address is wrong

how to fix

Issue Porting ### ### #### from Fizz Mobile

Hello there,I submitted a porting request to have my number ### ### #### from Fizz Mobile more than three hours ago and I am still waiting on the process to get completed even though I have already replied "Yes" to the port authorization text from Fi...

Voice and SMS having issues after starting port in process

I started the process to port in my number, only for my phone to alert me a few minutes later that "Public Mobile has turned off LTE calls on your account". Needless to say, I didn't continue with the port.Hours have passed since then and the port re...

having trouble in porting from Fido to Public mobile

Hi There, I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly please manually complete it and help me resolve this issue. Thank you.

Trouble about 6 digit code.

I tried to activate public mobile plan today.I guess I am connected carrier but I can't access to Mobile application.I haven't received any 6 digit code. How can I solve it?

Log In problem

I have an active account with public mobile, but when I try to log in to view my account, it says I need to activate my account and pick a new plan. I have an active plan, but I can not log in to view my existing account.

Log-in issues

I have an active PM account, but everytime I try to log-in, it wants me to resume activation on said account. I can't view or make changes to my account. How do I get past this?

3 DIGIT PUK UNLOCK ASAP

I need 3 digit pin password PUK UNLOCK SIMS CARD, TICKET NUMBER 53111 712email elsabeau4@gmail.comnothing has been sent I’ve got father sick with Cancer, please hurry, I appreciate this priority please and thanks

Subscription issue

My subscription is on hold and I was on a promo for 24 months for resubscribing. It says my payment didn’t go through but there are no issues with my card. Now to go pay, my promotion is gone. What’s going on with this service

SIM card

I switched to public mobile from virgin on Monday January 26. My phone is older so wasn’t offered the option of an eSIM. I ordered and paid for a physical sim. It still has not arrived. I do not want to pay for another month with virgin. Please look ...

Not able to port

Hi, I'm having trouble in porting from Fido to Public mobile. I received no response after authorization to port. Kindly help me resolve this issue.

Issue with number transfer

My Bell SIM shows SOS and I cannot receive the porting authorization text. Please manually complete the port for ###-###-#### to my Public Mobile account 1000000######.

Wrong IMEI During Transferring Phone Number

Hi,I have just realized that I give the wrong IMEI to the provider. I give the travel line IMEI instead of the primary line, and need to switch it to my primary line. How should I do that?

No service

My old visa was lost and locked. Today public could not charge the visa so my phone service was deactivated. I just added in my new visa number and paid for this month but I still don’t have service. Do I need to wait?!! I need my phone line for wor...

Travel to Portugal

What’s the price to use my phone in Portugal for a week. I am Canadian edited by computergeek541: changed category (discussion isn't related to the self serve account system)

It is already day 5 and I have no services: Voice, Data, SMS.

Hello @CSA_PM, CS_AgentI created 7 tickets and sent few private messages to #CS_Agent and CSA_PM. I have been accomoding and patient with public mobile but it becomes unacceptable that I paid for services that I cannot use. Most importantly, my daily...

why public mobile website is too slow to load ?

Loading takes forever.... i thought we are living in 2026

New account, voice + text works, but data cannot be activated

Hello all,I have already submitted tickets for this, but since I have not received any help that way, I am reaching out to the community to see if someone may have encountered this problem lately.I took advantage of the "Flash sale", and transferred ...

Not able to input CC info

I received an email stating my CC was expired, went into update it and my account has not information on it. There is no place to update the CC as under "my account" there is not option to update payment. It seems like my plan (which I loved) has bee...

Resolved! Question re: $35/mo plan and porting number

Hello,Couple of questions pls:1) I am looking at the 5G plan for $35 monthly but it states: Available for new activations only. If I'm moving from Fido and plan to bring over my current phone number, can you confirm I'm eligible to subscribe to this ...

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