Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I am now on day 10 of waiting for a response from PM to my tickets sent on May 4 and a few more since then concerning the known issue of no text messages after porting to PM. In the mean time I have become aware of a number of important text messa...
I have an alcatel linkzone 2 hotspot from boost mobile and it turns on I get full signal bars and the wifi light comes on but when I go to find the network on one of my devices I can't find it but the wifi light is on
Hi I’m currently with another carrier so I want to finish this month first then move to PM, but I’m already purchased the plan, will it be there after a month or if I don’t use it, they will cancel it? I haven’t activated yet.
My son's phone was stolen. I was trying to login to his public mobile account and got locked out. It's been 24 hours and still cannot get access to his account. Is there a moderator that can unlock his account? I was able to change the password but s...
I have discovered that my phone is not receiving some incoming calls or voicemails. Some calls and voicemails get through just fine. But someone said they tried to call me for a month but my voicemail was full - however my voicemail was completely em...
Some plans—namely the $21/month plan—are only available for new activations. If you used to be a Public Mobile subscriber, does it still count as a new activation? Is there some minimum length of time you have to be away from Public Mobile for it to ...
I have subscribed to 5G Canada US plan. I was able to create an account and I was able to login at the first time. The esim was installed successfully and my phone number was ported from Koodo successfully. I'm able to use Data using public mobile es...
Dear fellow public mobile users Iowa stuck for weeks on end not being able to text or MMS between my phone which is an Android armor 21 series ulefone And any other device that was in iPhone. I tried all the fixes on here over and over and after nigh...
On April 11th, I received 2 give back points for my participation in the community for the previous billing cycle. For the new cycle I have participated even more in the community but I didn't receive any give back points. Does anyone know if we get ...
When trying to change my credit card payment info, it errors out saying the request failed and to try again later.This has been happening for multiple days now.
Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?
My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly
Whilst trying to access my account i came accross the satetment.... we have encountered a system error with Code XXX Try again. I tried several time s but the seame message kept on showing. How can that be eradicated so i can access my account ple...
No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same
Hi,I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you...
Hi! I just joined PM from Rogers. Rogers texted me to confirm my transfer and I responded yes. However, I received a text from PM saying: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/...
Hi, I am thinking of changing my subscription from a 90 day $120 plan with 4gb per month to the promo 50 gb Canada-US 50 gb $34 per month . My questions:- would I be able to still use the 240gb loyalty promo I was given?- would the plan ever change p...
When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?
SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise
Bout a data plan for the wrong country wondering if there is a refund process?
I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...
When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...
It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...
I would like to go back to my previous plan. I understood from the email I received that they were just offering bonus GB for a couple of months. I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs. I did not wish to cha...
Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?
I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.
Need to transfer a Koodo prepaid number to Public
Where can I find my full account number?
Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?
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