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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1765 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3489 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32934 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Resolved! can my cousin use my account for help

i set my cousin up with a phone because his old on was not working so i put the sim card in the new phone now its not working needs a Puk code it is doing what it did before couldnt call or text  so i bought him a new sim and i cant access any of his...

porcupine by Model Citizen / Citoyen Modèle
  • 188 Views
  • 3 replies
  • 1 Bravos

Help w Subscription

Hi,I bought a new subscription 5 days ago but it doesn't show up on my app as my subscription. I need this to be fixed so that I can have service. 

Marina_11 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Update visa card

Spoiler` Spoiler Spoiler  `   Update credit card

Jimmy43 by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 1 Bravos

Referral Code doesn't reflect

I just registered my new Public line and I used a referral code from the friend. I didn't receive the $10 one time discount as I should have. And my friend didn't get the discount on their bill either, and they don't see it at all in their referral o...

My_D by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

No Service

Hello, I think my service is disconnected. I didn’t realize today was my payment date and I had to update my credit card info. I just updated it now, but I don’t see any options to push through the payment and I’m not able to use my phone unless it’s...

Nicole80 by Good Citizen / Bon Citoyen
  • 178 Views
  • 3 replies
  • 0 Bravos

Resolved! International SMS

I'm in Mexico. My PM plan is Can-US. I have a Mexican esim for data. So PM data is off but I left PM on for SMS and calls for now. Question is: I replied to a couple Canadian SMS' yesterday - received via the PM Sim over AT&T roaming. That worked and...

Pkrobin by Good Citizen / Bon Citoyen
  • 400 Views
  • 5 replies
  • 0 Bravos

$35 Plan includes Mexico, Canada and the US calling

Hi,I just joined PM yesterday and bought the $35 Boxing Week Plan which includes calling the US, Mexico and Canada.  I live in Canada.  Can someone call me from the United States and I wonmt be charged?  Or will I get charged because they are calling...

Resolved! Billing Issue

Hi, I have a billing issue where I used a promo code for $30 off when I signed up and have only received $10 thus far.

Kim_t by Great Neighbour / Super Voisin
  • 384 Views
  • 9 replies
  • 0 Bravos

Subscription renewal

Hello!my new subscription cycle starts on dec 28 (today). But why my data didn’t start from 0gb?  

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Aizha by Great Neighbour / Super Voisin
  • 250 Views
  • 6 replies
  • 0 Bravos

Cannot see my account details when I login to My Account

Hi, I cannot login to the Public mobile app or the web My Account. When I use my email address and the password, it ask for 6 digit code, I provide the 6 digit code that I got in my SMS, then the website says, "Lets complete your activation" "Resume ...

shafi1 by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Boxing Day promos

How can a current customer get the Boxing Day promos?

Nina2011 by Great Neighbour / Super Voisin
  • 407 Views
  • 10 replies
  • 0 Bravos

Network bandwidth concern (5G)

I'm planning to buy a phone from China (vivo) and the phone specifications info about bandwidth network. So I'm not sure if PM support the phone I'm buying. Can anyone confirm?4G FDD-LTE: B1/B3/B5/B8/B28A; 4G TD-LTE: B34/B38/B39/B40/B41(2496~2690MHz)...

ubonboy by Good Citizen / Bon Citoyen
  • 352 Views
  • 6 replies
  • 0 Bravos

Unable to make/receive phone calls in US

I have a Umidigi G9 5G phone with a PM 50GB Can/US/Mex plan. I'm in the US now - data and text are fine but I can't make or receive voice calls. Am I missing some settings that I should tweak??

amerispec22y4 by Great Neighbour / Super Voisin
  • 245 Views
  • 3 replies
  • 0 Bravos

48 hours with Public Mobile - ESim/5G issues

Yes, esim is sent in that activation email but it is useless because that QR DOES NOT WORK. It says Code is not valid and contact you. ESIM tranfer does not work either.As my current carrier, why can't you simply just give me a working QR for my ESIM...

prajwal by Good Citizen / Bon Citoyen
  • 408 Views
  • 6 replies
  • 0 Bravos

Boxing Day Deal ( Ends Dec 31st )

Hi there I'm trying to change my subscription to the $35 Can-US-Mexico Boxing day Deal and I can't seem to do it. Can someone help? Thank you.

Frang by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 1 Bravos

Resolved! Number hasn't ported over after 24 hours

My wife just signed up with Public mobile. During activation, she opted to transfer her number from her current provider (Koodo) to public. She received the text message from her current provider and replied "Yes" to authorize the port. Over 24 hours...

bdesousa by Great Neighbour / Super Voisin
  • 164 Views
  • 1 replies
  • 0 Bravos

Cheapest Plan

I’d like to change my subscription to the basic plan…I think it was $15 but I can no longer find it? Do I need to change providers?

Dangler95 by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Not receiving email code when trying to register account

Hello! I am trying to get my family members to switch over to public mobile using my referral link. My dad was able to switch over easily, but my sister will not receive a confirmation email 6 digit code no matter what email she uses. We have tried t...

cath_yxw by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Not able to send and/or receive text messages

I am on an iPhone completed a transfer yesterday from Bell to PM transfer was done received the msg and replied by YES after few minutes received sms from PM confirming that transfer completed but since then I have issues with iMessage that is not wo...

Sophie1234 by Good Citizen / Bon Citoyen
  • 403 Views
  • 9 replies
  • 0 Bravos

Resolved! Account locked

My sister is locked out of her account. Tried resetting her password . It says it was changed but she tries to login it still says the account is locked.

CHILLYMAC by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

Provider

@links to members I am trying to transfer my old phone number from my old provider to Public Mobile. I put in the wrong account number from my old provider and I’m not sure where to go to give Public Mobile my account number from Virgin.

Nanny5 by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos
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