Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Has any had issues NOT receiving an eversafe ID. The service is telling me I have one but can’t find it. Can anyone help.
My husband's phone does not have an active plan because I forgot to add the credit card to the file. I dialed *611 to make the payment but don't remember the pin number. Please help Right now he doesn't have access to the phone Many thanks for your...
Is it possible to set up and old iPhone 8 to use the talk and text with an eSIM or physical SIM card ? the phone is not currently being used and does not have a phone number
My mother-in-law passed away and I want to close her account. What do I do?
I purchased add-ons for the UK.How do I call Ireland?
I love all the new activation only promotions but it would be nice if we could sign up for them also. Is there any way to get them?
Hello,I recently got the 15 dollar plan, and it said it included 250MB of data. I've used some of the data. Suddenly, last night, I no longer had data, even though I have not used it all. Why did the plan suddenly change on me without any warning?
what is portable internet service and how do I know if PM has that?
I have been paying properly every month and my account is still active. I have taken the sim out and put it in again, started and restarted, but still not working Because of this I am having quite a bit of trouble with my business procedures.Is there...
Can anyone tell me how much $ per day for roaming in UK?
I had so many difficulties with the Sim card and after 2 hours of trying I gave up. Cancelation is the only option.
I can't pay for my subscription. I thought it was set up for automatic renewal but it appears not. I logged into my account and put in my card information (which I double checked as correct) to pay manually but I am getting coded "sorry cannot proces...
my subscription fee was charged two times on June 8th, 2024
Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact ...
I tried to update my address on my profile, but it doesn't accept it and says it invalid. I'm sure the address is correct.
I received the text from old provider to confirm I wanted to transfer my phone number to Public mobile I replied yes within the 90 mins. It looks like my phone does not work with old sim card now. Do I need to wait for an email from Public mobile con...
Why wasn't my account changed as I requested over a month ago ?
Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my ...
So I’ve found on another forum that RCS now works in Canada on Telus with iOS 18 beta 3. I still don’t see the option available with PM yet, so was wondering when they plan to enable it? I know Telus, Bell and freedom have enabled it, so I’d hate to ...
I got sms, may be i am enter wrong MEID. Where i can change it?
Im attempting to login to my original account but I am not getting the confirmation code in my email. I have gotten one for a new email I used to sign up. My phone has been stolen/lost and I am trying to attempt to track it. I need assistance but thi...
Hi y’all!I’ve been trying to get hold of any support agent to help with how much my bill is. I’m not with Public mobile anymore. I’d really appreciate it if anyone can help me out. TIA
Help. i've used all of my 1.5 GB of data, but i have a tonne of add on data bonuses...i have 240GB with only 26 days remaining, but i am unable to select this, to make sure i can use it before it expires. my account is currently using other data bonu...
I paid $38.08 on April 30, 2024 for a Public Mobile plan and, for reasons unknown, was unable to activate my plan. Despite not being able to use my Public Mobile plan and having no choice but to stick to ROGERS I was told I couldn’t be refunded from ...
I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use! Looked at the usage details, it reported a few mb usage. So, discrepancy in the report! How to rectify this situation...
How do ii get a refund or physical sim card. I entered my ime number in your site and said it was compatible with my s20. I down loaded the app to set it up now its saying my phone is not compatible. I like to get s refund or a physical sim card
I have changed carriers and would like to cancel the Public Mobile service. How do I do that.
Hi there,I'm new here. Sorry in advance if this was asked before. Did anyone experience any price increase on their plans starting in May? My parents have two lines and one of them had a $6 increase and the other had a $8 increase. Were there any c...
I can recive texts but I can't send anything.
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