Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As of this morning I lost network connection. No calls, no data, no texts. My phone shows that I’m on 5G and have 3 bars, but nothing is working. Today also happens to be my billing date. Public Mobile charged me, it went through on my card, but I st...
Dear Public Mobile Customer Service,I am writing to request assistance regarding an issue with my account. Over the past several months, I have noticed that my credit card has continued to be charged by Public Mobile, even though I have not been usin...
HiI noticed a massive data chuck used on Feb 14th @ 10.08 of about 656 megabytes. I checked my phone and nothing was sent at that specific time. What could use so much? Thanks
Hi there, my phone is flagged as no esim compatible but it does allow for esim, can you please allow me to activate a qr code esim please?
Each time I try to use my cell phone to call a 1-800 (free) number, I am unable to. I get a recording saying "6UTI" What can I do to be able to call a 1-800 number?
I continue to get messages about having to switch plans as 3G service is being discontinued end of March/26 in Winnipeg. When I was first advised of requiring to change to 4g service, I updated my plan. Why do I continue receiving messaging regardi...
The service advised me that there were no minutes left on my long distance time, so I bought a new block of long distance minutes with my Visa, But I still cant make a phone call.
I am getting messages when I make a phone call that 3G service in Winnipeg Mb will be suspended on March 31, 2026. I have checked this with my son's help. He does not see a problem. any advice?
Feb 10, 2026 13:22 PMPurchased Physical SIM Charges$10.00+ $0.50 GST BC/ $0.70 PST BCAvailable Funds: $0.00 I would like to know if this is coming or not. If not, I would rather just refund.
I will be in an area where there is no cell service is there an add-on that I need in order to be able to use Wi-Fi calling with Starlink? I am I'm able to find a Wi-Fi calling in my settings and Google said it might be due to the carrier. Please adv...
I am having the same issue where I can run using 4g or LTE and I can text or receive incoming calls but I get the same voicemail message when I try an outgoing call. When I look at my phone settings using a Samsung a71, it doesn't have volte option.
HiI’m existing Public Mobile customer I’ve new SIM I want put my old number on iti don’t have access to old SIM please help
How long does it take for Public Mobile to contact you when you have issues transferring a phone number? Its been hours.
Please tell me how to update my credit card expiry date because my last payment was declined and I dont havetelephone service.thank you
Hi All,I purchased a 15 day US roaming package (talk, text, 5GB) for $30. I paid for it (I saw the transaction on my credit card) but it is not being added to my subscriptions, neither did I get any conformation via text message.As a matter of fact, ...
I’ve been on a plan that gives me 3 GB per month for $20, which is a great deal, but in the last 2 weeks I received a text that they’re raising the cost of my plan by $4! I’m confused why they would do that
Hi everyone,I recently completed a number transfer from Fizz to Public Mobile, and I'm running into an issue where I cannot receive incoming calls. Outgoing calls and 5G data both work perfectly, but when someone tries to call me, the call doesn't co...
Greetings @CS_Agent,Recently I saw there was a $26 20GB plan option on the app and attempted to switch from my current plan $27 20GB. While changing it gave me an error message saying that my Card information is incorrect, which is weird because this...
Hello,I redeemed my Public Points on June 15 2025 $15.00 and January 12 2026 $20.00 but the points/reward have not been applied to my account.My details:• Phone number: ###-###-####• Account email: ***@***• Reward redeemed: $15 bill and $20.00 bill c...
I have recently need to transfer my phone esim to another phone, I follow the instructions by using Public Mobile app on the new phone to add an esim and after it is activated then I deleted the esim on the old phone, the instruction said the new esi...
Hi,My name is Iftikhar Ahmed.SIM: ###-###-####Email:**@**#My SIM is locked. I typed 3 times wrong PIN. Now to open SIM, I need PUK code, which I don't have. This number ###/#-###-#### is about 4 yrs old so I lost SIM package.I cannot login to my PUbl...
My current phone will no longer work when 3g ends and I don't know where to find a list of phone's that will work. I don't want to waste money and buy one that won't work. Looking for the cheapest option as well.Thanks!
My son’s phone was damaged beyond repair and I am trying to activate a new physical SIM on a replacement phone. When we logon to his account and start the steps to activate the sim, the app sends a verification code to his phone number (on the damage...
Hi everyone, I lost a couple of very important texts/numbers from around a year ago . And I think the account doesn’t hold record from more than 3months. What do I do? Kindly suggest.
I’m facing the same issue too. Let me know if you find a solution.
Hi — I accidentally changed my phone number on my Public Mobile eSIM. I want to know if my old number is still available and if it can be reassigned to my account. Please let me know what steps I need to take.
Hello Guys,it’s continue of a stolen Cellphone topic. I would like to ask to guide me how to report EMEI of my stolen phone in order to prevent theff from using it. Thank you in advance.
I broke my phone and no longer have access to my email associated with my account so I had to make a new account I can’t access the codes being texted to the number because I need a new Sim card on this phone how do I go about this because I need my ...
Hi, when making outgoing calls there is a message about the 3g network being shut down and to contact Telus before the call is connected. Is everyone getting this message regardless of having a 4g or 5g phone?
Is there a special 4G, 3Gb plan offered for $19 / month until Mar 10th? A friend said they just received a text on this. I don't see it in my 'change subscription' options in the PM App.
