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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Urgent: Identity theft $200000 compromised. Noone is assisting

My phone number is compromised I was able toMy phone and phone number were compromised due to a theft/security incident. I still have access to my Public Mobile account and urgently need assistance restoring my number onto my new device via eSIM.I pr...

Data Usage

My plan is showing consistent data usage when I am not using my mobile or its data.

Pay for someone else

I need to make payment for my son and I only have his mobile numberI want to use my credit I card

Referral code

Hi! Could anyone share a referral code so I can sign up agiain. I used to be with public mobile and now that I'm back in the country I had problems resigning up, so I can't access my previous plan unfortunately. Would be appreciated if anyone could h...

cant log in and sevices disconnected

can anyone suggest how i can get some help i noticed that my services were not working tried to sign in created a new password and still cant sign in i noticed they did not take out automatic payment may 1 now i cant even log in i have contacted cust...

Resolved! Phone number not eligible for port

I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...

Resolved! Urgent: Renew subscription after payment failure

My credit card was compromised and I had to get it re-issued. On the payment date Public Mobile failed to charge the old card and just blocked data and calls on the account without any warnings. I changed my credit card to a working one, however the ...

Resolved! double charge of the account

I am writing to request a refund for a double charge on my account today. My subscription renewal failed this morning because my original payment method was rejected. I updated my payment information, but the "Pay Now" button was not visible in the m...

Resolved! Co

Bought new phone and eSIM. Never got QR code and can’t activate my eSIM .

New Phone Issues. So old phone died. Bought a new one. Cannot purchase from Google play as it needs

So old phone died. Bought a new one. Cannot purchase from Google play as it needs 2 factor auth.Cant create a New Google play account or New Gmail account both need two factor auth.Id really like to contiue to use yur services but this sucks. I cant ...

USA adds on

Hi I mistakenly purchased USA adds on today infact I already had Canada, USA Mexico roaming in my current subscription plan. Is their a possibility you can cancel my USA adds on ? Because that add on already applied but I haven't using it and alr...

Resolved! port a number to replace existing PM number

I want to port my Bell number into my existing PM account and replace my current number. How do I do this without creating a second line?

Change Email on Account

How do I change the email associated with my account?

App not letting me log in for months

I keep getting the error “something went wrong. Please try again later”I’ve reset my password, deleted and re downloaded the app, updated my phone. Nothing works. I can only log in on the browser

I transfered number from koodo

When I signed up with PM, I obtained a new number from PM then I transferred previous number from koodo.All working good, except when PM sends me texts to login to my PM account, it sends codes to my original number what PM gave me at the beginning. ...

Call Error

Is anyone else experiencing an issue where the first outgoing call is cut off immediately, but the second attempt connects without any problems?It doesn't happen every time, but it’s frequent enough to be frustrating. Let me know if there is a fix fo...

My LTE is significantly Faster then my 5g.

I have switched my phone back and forth between 5G and LTE and I get significantly faster speeds from LTE. I switched to public as it advertised 5G for a decent price. I made sure my address is in the coverage zone on the public mobile app. I just ha...

Number Transfer Still Not Successful After Multiple Requests

Hi, I’ve already requested the number transfer multiple times and replied YES to the authorization text each time. The transfer still isn’t successful. I still can’t properly receive calls/texts. Could you please check the port status and escalate it...

Transferring esim from broken phone, now have a second subscription.

Hi, I tried transferring esim from broken phone, now have another subscription. It seemed the only option after the instructions said log in and buy a new eSIM. I logged in on my home computer, not my "new" phone, because I had used a Google-generate...

Incoming text and calls don’t work

signed up yesterday for a new phone line, I can make outgoing calls but when someone calls my number another dude answers and he says he’s had the same number that I have on my new phone line? How does this happen? Why would public mobile give me an ...

Purchased Sim wont load up for use amdnwhem I try to toggle esims off and on nothing happens

I purchasd and new esm and it won't show up when I try to add, it just keeps spitting around like it's loading up. But won't do anything and the other option which is through the app, where it says to activate an esim, which I need to do to access my...

Can you please cancel and refund this account. We no longer need the activation.

Hi,We made a mistake and no longer need this account. Please cancel and provide a refund.

No outgoing rings when I place a call

HelloWhen I call someone, there is no ring back to let me know my call is placed, and I have to wait to hear someone answering to confirm my call is going. how to get the ring back? By searching, I found out I am supposed to enable voLTE but that op...

Resolved! Visa Credit Card Won't Validate

I switched over to a new Visa credit card and have tried to update my payment details to switch it over. It keeps telling me that the credit card failed to validate. I have tried changing it through the app, default browser, and in incognito mode. I ...

why has my account been place on hold a mo

In march I paid for 3 months service. Today they cut my service. WHY??

Resolved! Authenticator without working sim card

My Public sim card stopped working... I am unable to do any of the 2-factor authenticator because i am not able to receive the code via message. Is there a different way?

Plan renewed data didnt

I renewed my plan three days ago but my data did not renew

Resolved! No network at all need support

Public mobile When it works it's greatWhen you need help it sucks I created a support request and one day I might get a response Looks like my phone has stopped connecting to the public mobile network in the last 24hI checked my profile Payment is up...

1-800 numbers not working

restarted phone and ive done all the quick tips.. I cant dial a 1800 or 1866 number.

Request for Refund and Immediate Account Cancellation

That usually happens when pasted formatting carries hidden HTML. Try copying this plain-text version:Hello,My name is Bernardo Teixeira. I previously had a Public Mobile account associated with this email address: [email protected] cancelled m...

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