Carrier Profile Corrupted

[Madmartigan]

Help...It seems as though my carrier profile is currupted and I don't have any connect to my cellular service.

[slusagm]

You sure you have no other sim (old provider sim card or eSIM are removed)?

Check if your phone is blacklisted 

https://www.devicecheck.ca/check-status-device-canada/

If it is clean and if you have eSIM, you can get a replacement eSIM by logging into PM app on the phone, go to Account -> Purchase sim card and choose eSIM 

Or you can ask PM to reset the account on the system 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Madmartigan]

Thanks...did all that.  Still No Service!

[Chalupa_Batman]

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@Madmartigan wrote:

Help...It seems as though my carrier profile is currupted and I don't have any connect to my cellular service.

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Hello @Madmartigan 

Sometimes they do get corrupted when you port over from another service provider. There are two ways to resolve it. One, do a network reset on your phone and then reboot. Google how. It's easy. Two, one way this may work for you is to place your phone into Airplane mode, then shut off the phone for 5-10 minutes. Then turn the phone on, turn off Airplane mode, that will reconnect you to Public Mobile. However, if you did port over recently, then a network reset may be worth trying first before Airplane mode. But eh, try both if you'd like.

[slusagm]

iPhone??

Update Carrier Profile, tgen Reboot phone and Reset Network Settings