Service issue

[clane67]

My parents had exactly the same problem... I'm now trying to help them.  They've paid twice and still have no service.  What type of business takes your money and then makes it impossible to get any help?

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent!

[softech]

@clane67 

you just have to engage PM CS agent the proper way

 Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there        

But I have also escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[clane67]

Did this get resolved.  I need the same for my parents.  They have paid twice... not been able to activate and now no longer need the service

[clane67]

Did this get resolved?  I have the same problem and also want a refund.

[clane67]

This is the same issue that happened to my parents.  Are failing to get it working they created a new email to start again.  The system takes the money and then tries to send a PIN to an old mobile number.  In the end they gave up and got a new service.  It's obviously a 'known' issue... why isn't anyone doing anything about it?