IMEI entry issues

[LietteR]

Good morning, I need an agent to contact me so that I can provide my correct IMEI for my account activation.

Thank you!
Liette

[LietteR]

Thank you for the suggestion.
Tried that more than once already. Could not complete the ticket for it to send. 
My post did get a Customer Service Agent to contact me privately.

[LietteR]

This is exactly what helped me get an outcome to resolve my issue! THANK YOU SO MUCH!

[Meow]

Nobody is going to contact you through this forum unless you open a ticket and then talk to agent trough direct mail.

[hTideGnow · Accepted solution]

hi @LietteR 

if you are porting in the number, do not use IMEI, use the account number of the old carrier instead

And to update porting info, PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage