Porting didn't work

[Tobyn]

Moving my number from telus to PM. PM has been working great with the temp number all week so decided to port my number. Got the confirmation text from telus, replied yes. Checked in with telus support and they said they had successfully ported my number. Checked in with PM through a ticket submission, and they said the port had been completed. I restarted the phone and removed my old physical Telus SIM. BUT the phone still won't connect to the wireless network. Two issues I can think of are: 1. I'm currently roaming in the US (but like I said, PM was working fine before, and I didn't change any of the roaming settings) or 2. I have dual IMEI, and the Telus SIM was on IMEI #1 while the PM eSIM was on IMEI #2. When I ported, I identified my phone using IMEI #1 rather than the account number (because the Telus account has multiple lines and I was only taking one), so maybe the number was ported to my PM account but not to my PM eSIM, which is associated with IMEI #2?? HELP! 

[slusagm]

This is something only Public Mobile can help 

Please reply the message to agent and ask them to re-provision the sim

Or you might need to submit another ticket 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )