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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

why has my account been place on hold a mo

In march I paid for 3 months service. Today they cut my service. WHY??

Resolved! Authenticator without working sim card

My Public sim card stopped working... I am unable to do any of the 2-factor authenticator because i am not able to receive the code via message. Is there a different way?

Plan renewed data didnt

I renewed my plan three days ago but my data did not renew

Resolved! No network at all need support

Public mobile When it works it's greatWhen you need help it sucks I created a support request and one day I might get a response Looks like my phone has stopped connecting to the public mobile network in the last 24hI checked my profile Payment is up...

1-800 numbers not working

restarted phone and ive done all the quick tips.. I cant dial a 1800 or 1866 number.

Request for Refund and Immediate Account Cancellation

That usually happens when pasted formatting carries hidden HTML. Try copying this plain-text version:Hello,My name is Bernardo Teixeira. I previously had a Public Mobile account associated with this email address: [email protected] cancelled m...

Phone number change not working

I changed my phone number on the app. My profile shows the change. My phone however still shows the old number. It's been several days now since I made the change. I've tried powering the phone on and off, removing the SIM... Don't know. Phone...

Activation sim.

Good afternoon, I am trying to activate my sim card, I can login from my computer at work ( currently ) by when I try to login from my phone with the same email and password it tells me my email is invalid?

New phone and my sim doesn’t tranfer

Hi, I got a new phone but my SIM card doesn’t transfer over to it. How do I transfer the SIM card to keep my same number as my old phone

transfer phone number

I want to transfer my PM phone number to Koodo.

Resolved! Changed number

Hi there In just a few clicks, I changed my number from 873 to 647 in the Public Mobile app. Everything still looks completely connected to my old my phone number, though. Are there any steps or things I should do to help switch over??thanks

I am strangely getting a new rate when try to renew my plan

I got the 50% off promo plan earlier this year. However, when I attempted to renew it this afternoon after not doing any renewals for the last couple of months, the 50% discount no longer appears even though the promotion is for 24 months. Can someon...

Cheaper plan

Is there the same plan but more gega?

Balance at 0.00. Account deactivated

I've checked with the chatbot to reactivate my account and updated my payment method, but it says my balance is 0.00. how do I get my account activated?

Need to speak to someone about plans

Hi there,can someone please reach out to me? i have some questions regarding plans and bringing family members to join. thank you,

Change my pin

I need a help with changing my PIN

Cannot call toll free number

Cannot call toll free number of my region. Everything just says this number is not available, a big road blocker right now as I need to contact government services in urgent manner

SIM card

I lost my SIM card, how can I order a new one and keep the same number

Submitting a ticket

How do I submit a ticket for my cell not working in Mexico but I have a plan?

Account Number

How can I find out my account number. I pay month to month top up, no auto pay

Resolved! Amber alert as emergency alert on Android from Terrace RCMP at 12:59AM??

May 11. Also with public mobile but iPhones got nothing. The alert freaked me out in the middle of the night. I'm not even from Terrace. I'm in Burnaby! What the heck!?

Data disppearing fast but not used.

My cycle is from 8th to 7th the following month. My usage updated today the 11th as per the usage history. My Account says that I used up 112.73 MB out of 250 MB in just 3 days. When I checked the usage, it is only 12.51 MB for may 8th and 9th. Nothi...

New eSIM not working

Hi, I’m having trouble activating my Public Mobile eSIM on my iPhone. The eSIM installs successfully and Public Mobile shows under Network Selection, but the phone stays on SOS and eventually says activation failed.I’ve already restarted the phone, t...

Re: Trouble with Activation

Yeah I paid $50 to start service, esim didn't work which was $5. Then went to get a physical sim at a store for $10 and it still doesn't work.

Re: Trouble with Activation

I have been working on this for 3 days and still haven’t been able to activate my phone. Maybe it’s time to ditch.

Locked out of account

Hi, I am currently locked out of my other account, because my email address was abandoned, and I also changed my number that public Mobil did not update. So I have 0 access to that account. Can my even update my payment info. Help!!!

Unable to access service.

I am not able to access cellular service. I have done all the troubleshooting recommended. I am also having trouble signing into my account. my phone number is ###-###-####. I have had this account for awhile and just started to have trouble with it ...

Resolved! Did not receive summary activation email for esim

Hello,I did not receive summary activation email for esim.And can't activate esim and use my phone.

Need help transferring eSIM to new phone

Hi @CS_Agent,I just got a new iPhone 17 Pro and need to transfer my eSIM from my old phone. Public Mobile doesn’t support direct eSIM transfer between devices, so I downloaded the Public Mobile app on the new phone to get a new eSIM issued.The proble...

We’ve noticed you have an active Public Mobile service and would like to confirm your full acces

I have same problem as @mikeaman123 , when I logged in through the browser, I did get the option to get the code in email. But after I entered the code, I was prompted with that message "We’ve noticed you have an active Public Mobile service and woul...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

why has my account been place on hold a mo

Resolved! Authenticator without working sim card

Plan renewed data didnt

Resolved! No network at all need support

1-800 numbers not working

Request for Refund and Immediate Account Cancellation

Phone number change not working

Activation sim.

New phone and my sim doesn’t tranfer

transfer phone number

Resolved! Changed number

I am strangely getting a new rate when try to renew my plan

Cheaper plan

Balance at 0.00. Account deactivated

Need to speak to someone about plans

Change my pin

Cannot call toll free number

SIM card

Submitting a ticket

Account Number

Resolved! Amber alert as emergency alert on Android from Terrace RCMP at 12:59AM??

Data disppearing fast but not used.

New eSIM not working

Re: Trouble with Activation

Re: Trouble with Activation

Locked out of account

Unable to access service.

Resolved! Did not receive summary activation email for esim

Need help transferring eSIM to new phone

We’ve noticed you have an active Public Mobile service and would like to confirm your full acces

ULCWUSMEX

Purchased esim, no email message with QR code, new...

Add on for US roaming

Change Pin

Port from Telus completed — eSIM provisioned with ...