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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

update credit card

I am trying to update my credit card information but when I hit Save it only goes back to the blank form. Help.

4 digit pin

How do I change my 4 digit pin on mobile app

Did not receive my referral one-time $10

Hi , i referral couple people and they active their account and subscriptions. I did not receive one-time $10 for each referral. Thanks

Re: Going to USA with Public Mobile 60 GB Canada–USA–Mexico plan

I have 15 pro max, Bought the Canada-US Pna. Nothing is working. Contect Manula to all network, Roaming is on, Volte shows Cannot Activate LTE callsd, contact Public Mobile which we cannot. Tired. Please Help

Resolved! Agent

I need help accessing my account can't remember what email address I used.

Data Issues

Data only works momentarily when I try the fixes suggested. edited by computergeek541: changed category (discussion isn't related to My Account/self serve account)

Resolved! SIM Not Supported

Hi there, I currently have an iPhone X. My friend just gave me their iPhone 12 Pro Max. I put my SIM card into the 12 pro max, and I got the following notification "SIM Not Supported: the SIM you currently have installed in this iPhone is from a carr...

Off set

I renewed my subscription March 7th. But I changed my subscription for more GB today March 9th. Do you know is it possible to offset? How do I do it?

Resolved! was charged seven times on one day

Hi, my account was charged seven times on march 6th at a payment amount i don’t pay as i pay a different amount. what do i do?

Closing out account - transferred to another carrier

My Public account phone number has now been transferred to another carrier. I would like to confirm my credit card information with Public is no longer available in My Account details. How do I remove that information please. When I log in, I cann...

Data Not Working

Hey everyone. My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was ...

Service

I can not phone out using 811

Assistance

Since Saturday I needed a SIM swap because I lost my phone and I contact CS Agent. They asked me to provide my SIM number on sunday morning and nobody got back to me, now its monday is this normal waiting for days, when I was told my another Agent on...

roaming to Dominican Republic

how to activate Roaming to Dominican Republic

cancel subscription

i would like to cancel my subscription

Network dropping while roaming

Hello for the past probably 9 months or more maybe the network ( calls, internet) drops when I am using the phone. It comes right back but this happens every 5 -10 minutes. So when I am talking to someone or on the internet, zoom calls etc it disru...

Phone still not working from Yellowknife power outtage Feb 9 2026.

My PM phone and data arent working still after 1 month of notifying.

Unable to receive calls after porting number from Fido to Public Mobile

Hello everyone,I recently ported my phone number from Fido to Public Mobile. The port seemed to go through because my Fido SIM is now cancelled and my Public Mobile SIM is active.However, I’m experiencing an issue:I can make outgoing calls using my P...

URGENT: Locked Account & Financial Impact - Paralympics Work

I am posting this because I have been locked out of my account for over 24 hours after my phone was stolen. I am currently working at the Paralympics and cannot access my work payroll or authentication codes because the login system only sends 2FA to...

Failed activation

My activation failed because the SIM is not compatible with my Oukitel android phone. Public Mobile took $44 from me prematurely as account cannot be activated. Please refund as this is unethical. When can I expect to see funds back in my account.I t...

Accoounting error

In my account I had 3 x 5GB data as holiday gifts given in previous years. I just looked in my account and the gifts are now 3 x 2GB, What should I do or go to to have this error corrected

RCS not working

Ported from Rogers Saturday. While my # is working, RCS is not, and my texts are not coming through, nor are they being received. Is this common, and how long does it take to rectify? I've had friends switch and they didn't have to wait this long.

Port 2 number

Two numbers were ported to Public Mobile.Both payments were taken but only one number is active.Both SIMs are showing the same number.Please fix the second number or refund the second payment.

Re: SMS in Japan

Hey, Reviving this thread.I'm currently in Tokyo with a Public Mobile and Saily ESIM.I CAN text people back in Canada AND my other family members here also with the same 2 ESIMS (they are also on Public Mobile and have Saily ESIMs, to be painfully cl...

Outgoing messages not working

I just ported my number from Rogers to Public Mobile. Everything is working but the outgoing messages. They are not being received by any recipient. Looking for assistance.My Rogers account number is below, just in case you need it.

Network connectivity Issue

I have been unable to use data for 2 days and I can't seem to reach the Customer Service Agent. Meanwhile I was just charged for this month's subscription. I need answers as I an unable to use data outside my house.

Can’t login

Anyone leave the country with this plan and comeback with phone not working?

Lost SIM and account access

My phone got stolen so is my SIM card. I’m not able to access my account because I can’t get the code on either my now lost phone number or my email as it is also very old. I need to restore the access to the account as soon as possibly to block that...

Plan

Hello, I joined public mobile yesterday and I took the 35$ 50go plan. I saw the 35$ 100go plan in the app so I changed for that at the renewal. The thing is my renewal is april 6 but it say the 35$ 100go plan will be active march 8. Is it normal or a...

Porting issue – account shows transferred number, but iPhone line still shows old carrier

Hi, I’m having an issue with my number transfer from Virgin Plus to Public Mobile and I’m hoping someone can help.I activated my Public Mobile account last night and requested to transfer my existing Virgin Plus number. I received the authorization t...

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