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activation

activated account and paid for first month. public mobile will not come up on iPhone 11. previous provider was Telus through work. how on earth do e get public mobile to come up? have been turning phone off and on to reboot for 24 hours

cjvg by Good Citizen / Bon Citoyen
  • 172 Views
  • 8 replies
  • 0 Bravos

US roaming package for $20

I just tried to purchase the $20 US roaming talk text package and checked my credit card and there are two pending payments for $22.60, can you please cancel one of them?

BMusial by Great Neighbour / Super Voisin
  • 137 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

Need link to chat with customer service agent. 

Terri86 by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Resolved! data usage/cost

paid $35 on 18th, added $15 after, almost out of data? $50 for 2 days?

guyc by Great Neighbour / Super Voisin
  • 142 Views
  • 5 replies
  • 0 Bravos

Thoughts on new $40 30 day 5GB unlimited Canada call/text on 4G

I currently have the old (very old) $120 3 month 12GB unlimited provincial talk / international text with LTE. I have several loyalty and other perks that drive my bill down to 30 and change. Will changing my plan reset any of those perks? The way I ...

apearse by Great Citizen / Super Citoyen
  • 254 Views
  • 7 replies
  • 1 Bravos

Resolved! Can’t receive incoming calls

Hi there,I referraled a friend a few weeks ago and helped her active her SIM card. But she still can’t receive in coming calls. How can I help her to fix it? Please help. Thank you very much.

Abby5 by Great Neighbour / Super Voisin
  • 176 Views
  • 8 replies
  • 0 Bravos

unregistered sim

Why is my phone suddenly saying that I have an unregistered sim when I have been using it and paying my bill? What caused this to happen? I was able to fix this by turning my phone off then back on again, but don't want this to happen again. What's g...

GlennForward by Great Neighbour / Super Voisin
  • 88 Views
  • 2 replies
  • 0 Bravos

3G to 4G upgrade

Hey I see you can upgrade to 4G -15GB for $40 in plan details on sign in page,is this correct?Also, if so any around a 4G special from 3G to smaller gig plans like a $30 -7GB deal, I only have $25-1GB plan and rarely need more so I wasn’t to go to $4...

Scamp by Good Citizen / Bon Citoyen
  • 149 Views
  • 5 replies
  • 1 Bravos

Use iPhone 13 in us

I have the $60 us plan, grandfathered.will my iPhone 13 still work properly in us after the end of the year. I understand most major players are changing from 3G. Will my phone go to LTE automatically?? Expect to be south for approx 3 months

Donski51 by Good Citizen / Bon Citoyen
  • 371 Views
  • 19 replies
  • 0 Bravos

Resolved! Need to stop autopay

Lost cell, Cant remember 4 diget access code so i cN stop autopayNeed to speak to customer service

Thekatzmeow by Great Neighbour / Super Voisin
  • 143 Views
  • 8 replies
  • 0 Bravos

My SMS texts are not showing the right number

Hi, I recently joined PM and then ported over my phone number. I'm having an issue, as my phone calls are correctly showing up with my ported number, but my texts are still coming from my temporary PM number. Thus, my contacts are not recognizing my ...

LSBH by Good Citizen / Bon Citoyen
  • 144 Views
  • 9 replies
  • 1 Bravos

15GB 40$ Text Sms Offer

I agreed to the SMS offer 15GB $40 Offer on SMS . My plan did not update at the renewal date 2 weeks later??

Dawn24 by Good Citizen / Bon Citoyen
  • 140 Views
  • 6 replies
  • 0 Bravos

Payment problem

I set up automatic credit card payment. But my phone has been temporarily suspended because payment problem. I don't know what happen, how can figure out what's going on and Let my phone back to work? Thanks,

Shang by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 0 Bravos

3G vs 4G

Changed to the new 4G/12 GB plan almost 2 weeks ago.On a brief call and noticed it said 3G. Should this concern me?iPhone 12 

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rossputin by Model Citizen / Citoyen Modèle
  • 148 Views
  • 5 replies
  • 1 Bravos

Resolved! changed provider

I changed Sim card to a different provider and am still getting charged by public

lbonnar by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Need my account no

I have public mobile no 437xxxxxxx and I need accoun Edit by Dunkman: removed personal information from public forum

Khushnood by Great Neighbour / Super Voisin
  • 67 Views
  • 2 replies
  • 0 Bravos

Call goes straight to voicemail

I switched my provider to PM a month ago.I can make calls, but when my friends try to call me, it gets forwarded to voicemail immediately.Can someone help me trouble shoot this?

edcunn by Good Citizen / Bon Citoyen
  • 142 Views
  • 7 replies
  • 0 Bravos

Resolved! Cha-Ching Msg from 611

Hi,I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?

dejavu89 by Great Citizen / Super Citoyen
  • 211 Views
  • 13 replies
  • 0 Bravos

weird characters displayed on call display

I have weird characters showing up on my call display from callers that are not in my phones contacts.I have an Sumsung Android phone. I have tried to find a solution on google? The calls on my call display with weird characters are legitimate caller...

Voltman by Good Citizen / Bon Citoyen
  • 260 Views
  • 20 replies
  • 0 Bravos

Resolved! When/how are rewards applied when switching to new plan?

I'm on the old rewards system and get a set discount per month. I just switched to the $40/15GB plan and was charged $40 + tax, no discount. I did the switch right away option, rather than switch on renewal date. I was actually logging in to buy a da...

catohound by Good Citizen / Bon Citoyen
  • 147 Views
  • 5 replies
  • 1 Bravos

Potential scam call

Hey community, I had a call from 115798838866 allegedly from Telus with a special promotion. Spoiler alert, it was likely a scam. The call display listed that the call from coming from Québec. The person at the other end was very difficult to underst...

mitchnet12 by Model Citizen / Citoyen Modèle
  • 370 Views
  • 17 replies
  • 1 Bravos

Resolved! Account creation

I do have public mobile number and i want to create self serve account. How I could do that. Please help.

Maan1 by Great Neighbour / Super Voisin
  • 78 Views
  • 2 replies
  • 0 Bravos

4G

My plan is 4G speed, but my phone network show 3G any one know why? 

Peterhoang by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 1 Bravos