Community

changing supplier

hi i wanted to tell you guys as soon as i find another company im going to change no longer going to be with public mobile paying to much ans only 2gb doesnt make sense

Plan Cancellation

I purchased a plan with sim card and I realized it's not going to work for me. The SIM card has not arrived yet- so nothing is activated. Can I cancel and get a refund? 

Very spotty internet

The internet is very bad. My service keeps going in and out. The net stops in between and goes into either 4g or just stops entirely. Then resumes out of the blue. Have to keep switching on and off flight mode.

VoLTE

How do I do the VoLTE  thing.?   I have been sent to the pulblic moble  address, but it does not tell me how to do the volt thing. Also were do I do the VoLTE  thing,?   On my home computor or my phone. ?

Payments

Why wasn't my payment taken out as pre authorization payment as it has in the past ?

Suspension

 I would like to request a temporary suspension (keep my number active) for my phone line.Phone number: ###-###-####Suspension period: May 25 to August 25 (3 months)Could you please let me know the procedure to set this up, as well as any applicable ...

Credit card expired and lost discount

My credit card expired and I didn’t update it in time and my public mobile subscription stopped.  I updated the expiry date and now it wants to charge me the full plan price and not give me my 50% discount.  How do I restore my discount. This seems l...

5G Not Working on Redmi K80 Ultra (China Version) in Montreal – LTE Only While iPhone Gets 5G

Hi everyone, @CS_Agent I’m using a Public Mobile physical SIM and 5G plan in Montreal downtown and I’ve run into an issue with 5G access.Device: Redmi K80 Ultra (purchased in China, June 2025)Plan: 5G-enabled planSoftware: up to dateWhat I’m observin...

Can't log into my existing account

My credit card expired. Although I changed my Public Mobile phone number last year, when I tried logging into my account to enter the new CC info, it kept sending the one-time code to my old phone number. I can't have the online chat to resolve the i...

5G network issue

Why WeChat moment can’t load picture under 5G, but under wifi it loads?

how did I lose my uk and us minutes I had as add ons

111

Ported number ~6 hours ago, can dial out but cannot receive calls or send/receive texts

The FAQ says it would take up to 5 hours to port my number and I am worried because I am expecting an important call tomorrow When I initiated the number port, I got the text message from my old provider almost immediately. I replied "yes" to it righ...

Can't make calls

I'm having the same problem

Public mobile message

Hi,I got message from public mobile (#5474) on March 30 and ask me to reply YES1, if I am interested for 4G, 3 GB plan for $19 per month. When i replied YES1 on April 6, I got confirmation that from your new subscription plan will be added to account...

voLTE Supported Phones with SD Card Support

I have S20 with 1TB of music on SD Card.It looks like that phone won't be supported so I find myself looking for voLTE supported phones with SD Card option.I don't think I could find any so maybe someone knows some phones. Maybe I would need to get s...

Random Automatic Top up

A $40 top-up was applied to my Public Mobile account without my knowledge. I did not manually add funds or make any changes to my plan. Please review this charge, explain the reason for it, and issue a refund if it was not authorized. This has not ha...

Need to release number from public mobile

Even though i requested public mobile to release my number, I have not received a txet message from public mobile. Can you re send the text message, or is there any oyher way to receive the message such as email, etc? 

My esim sdissapeard and I have no service and can't complete the otp either please holp

Account

Hi,  I am trying to transfer my number to a new provider. Can you please give me my account number?  Thanks 

Network Lost

My phone seems to have lost connection with the cellular network & my eSIM information is not in cellular settings. 

How to get my refund

I cancelled my account but still they charge me for my credit card how to get my refund back

How to create a ticket to have my credit card removed

Hi,  I have unsubscribed and want my credit care removed.  How do I create a ticket to get that done?  tks in adv

My 3g won't work

My data won't work, everything that needs to be on and activated is on. It renewed April 21 and the past few days it hasn't been working. 

Can’t text without data or wifi

Why can’t I text when I’m out of data and not on wifi? I pay for unlimited talk & text but it stops working when my data runs out. 

DATA USAGE

When I look at my data usage, the vast majority is in the early hours of the morning when I am asleep. At these times, my phone is off, and connected to my wifi. How can I be using data?

Esim activation

I am trying to activate my esim and have paid. My Google play store does not allow me to download public mobile because it is set to the UK. I am now in Canada and wish to use Public mobile Esim. Can you provide a QR code or way to allow me to activa...