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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account showing data all used doesn't match usage history

Hello, enquiring about my son's account. He has 15 G of data each month. His subscription started Oct 26 and his account is showing data all used. When checking the usage history from Oct 26 to present only 1.7 G is used. Wondering why the data ...

No voice service?

Data ok, text apparently ok, no voice, get long delay followed by what sounds like busy tone. Tried rebooting, airplane mode etc. New subscriber. Suggestions?

Subscription expiration

I had a message that my services are on hold due to my subscription expiring. My phone does not work and it says that my next payment is due Feb please help

Resolved! collect rewards

I,ve had a public plan for over 5 years and have never down loaded the app till now. how do i get in to retrieve my reward points without starting all over again.

Changing my sim

Pls help to change my sim

Resolved! Stolen Phone Can't access account confirmation code sent to stolen phone.

My wifes purse, phone and cc was stolen out of her car. I have a new sim card for her older phone that I want to use on her account but I can't get into her account because it sends the confirmation code to her cell number of the phone that was stole...

App

I installed the Public Mobile app on my Galaxy S10. I have created an account and just received my sim card. When I go to login after I enter my email and password, two orange dots appear on the page of my phone and nothing happens after that. I h...

Resolved! Account Number

Hello Team, I am associated with Public Mobile since 2021. My plan is $18.00 which was increased from $15.00, new data is 1GB effective November 2025. The data I had was 250 MB, at present the data still shows 250MB which should be 1GB. Please assist...

Resolved! activation

I spent 4 hours trying to get this iphone to download the app required to complete the set up.Now that thats done, I entered my number from my stolen phone and it says that is not a valid Canadian number.Public mobile setup FIRST grabs your money fro...

Plan increase

I have my plan increased from 15 to 18. the service is the same. no headsup. what can i do ? i want to revert to my old plan. if i struggle for the extra few dollars difference means it is a big deal for me. in my view, to give away your bank account...

Could /e/os work with Public Mobile ?

I am considering to change to /e/os on my Samsung. I was wondering if it could work with /e/os. I am not sure what to look for. Thanks in advance

Resolved! Account recovery

Hello, I recently had my phone stolen and with that I cannot access my email or phone number. I need my number to access my email and my email to access my number. How do I get around this so I can get into my public mobile app to load my e sim on m...

Resolved! My subscription plan auto upgraded from $ 25 per month to $ 45 per month plan

Good morning Support-Community Team,Background: I have been on $ 25 per month plan for a long time, and time and again I get add-ons for minutes to call parents in India. Around two weeks ago I had purchased an add-on for data temporarily. Current Pr...

lost phone and SIM

If I lost my phone and SIM, people told me to log in to my account to report stolen or lost phone, since I lost the phone, HOW DO I GET THE CODE sent to my phone when I sign in, since I lost the SIM and phone.

Ported number to wrong phone

I set up a new public mobile account for my daughter and her number ended up porting to my phone instead of hers. Is there a way to get her number back to her phone?

How to generate a ticket for overcharge in bill?

I'd like to ask why I was over charged on my latest bill? How to contact the proper dept? Thx.

Resolved! e-sim activation on arrival or purchase?

G'day folks,I'm travelling to Canada next week and am looking for a local service. I'd like to pre purchase an e-sim but can't seem to find any information regarding the activation. Is it from the date of purchase, or connection to the network upon a...

Re: Something went wrong during account activation

Wtf. I have same issue with my iPhone 17. Customer service can’t do any thing. Just message back and forth and can’t solve the problem with connection, after buying new ESIM, installing and activating done, my phone had SOS and no service. If you...

Why does my credit card show two identical charges for Public Mobile for Nov 4?

Subject says it all, I see two charges for Public Mobile for Nov 4 both in the amount $39.71. Is this expected? I have been a Public Mobile customer for 6 years.

My ACCOUNT

I cannot log in to my account to pay my bills.

Resolved! Referral Credit update

Hello,Good afternoon.I'm a new client and activated my subscription on Nov 08, 2025.During the activation process, I entered the referral code I received from my friend.I am wondering when I will see the referral credit in my account.Enjoy your furry...

Something went wrong during account activation

Something went wrong during activating my account while transferring my existing number from Rogers. Please help!

No SMS after transferring account

I can send or receive sms messages. Toggled messages on and off. Updated software. Rebooted. No luck so it’s something on Public Mobile’s side. How do I contact support? And not via a method which requires verification via sms!!!

Resolved! Account access

Hi when i log into the public mobile app on the first page its asking me to choose a plan instead of accessing my account which I already have for few years

Reactivate my account

I bought a new SIM card after losing my phone. Now that I have resume my services it doesn't work

eSIM won't download

I'm trying to transfer my number from another carrier. I've gone through all the steps to activate my PM account, but the final step of downloading the eSIM doesn't work. The PM instructions for solving this problem are to use another device to log i...

Resolved! About Resume Services

Hello,I have a question about Resume Services.When the system says: due to the expiration of your subscription. (I forgot to pay for the next month fee.)If your services are on hold for more than 90 days, your account will be closed permanently and y...

Urgent Billing inquiry, double charge

Dear Public Mobile Customer Support Agent,I am writing to inquire about a recent double charge that occurred on my account when I upgraded my plan.On October 17, I was charged $15.00 for my current plan renewal. Shortly after, I upgraded my service t...

Resolved! Not Registered on Network

2 phones, 2 seperate accounts. Not Registered on Network at home, Okanangan Falls.The wife went to the store 1 km away and the phone connected and worked. When she came back home, it no longer works. I'm at home and mine did not work during this time...

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