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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

eSIM problem

I changed provider to Public, eSIM not working, submitted ticket to get new eSIM sent to email. Been 2 days, nothing yet.

SOS No Service for a full day - transfer from Koodo

I'm getting no service after subscribing a day ago and transferring my number away from Koodo.I received a text from Koodo yesterday evening that my account was cancelled and that the number was transferred after I replied Yes to confirm the port. I ...

iPhone 11 new activation from eSIM not working

I got a new activation and I can’t seem to activate eSIM from iPhone 11. I went to get physical sim but cannot move past.

Double Charged

Hello,I was charged twice for the same promotional plan on January 26.I initially paid $22.60 for the promotional plan, but due to an app issue I was unable to complete the final step of activation. When I later logged back in, the app prompted me to...

Resolved! Bought a your new SIM card online

I bought a new Sim card from your website on Jan 25. When i made payment and realized the Sim card could be delivered in 7 days. I will be out of town on Jan 31 for 1 month. lf l have to activate the Sim card in March after l am back, when do you sta...

Resolved! Subscribed to new plans (flash sale) but not have not activated yet

The public mobile site and the app was in maintenance on Jan 26th 2026 probably due to the overwhelming demand of the flash sale. When the site was finally up around 11, the flash sale was still available past midnight so I purchased 3 new subscripti...

Transferring number

I ported my number from Fizz yesterday at 5 pm. Outgoing calls work, but incoming calls still route to Fizz. The port-in is not fully completed. I sent msg to CS agent yesterday, and they said will complete the process in 90 mins. Now it still not wo...

Customer support

Has anyone had their ticket resolved or even heard from customer support in the last 48 hours?

Porting a number in fails due to Public handling error, and leaves my account options inaccessible

Hello: I was attempting to port my number from Fido to Public, and followed the directions faithfully. On my phone that currently supports Fido, I bought and paid for and installed an eSIM for Public. Public and Fido worked flawlessly side-by-side....

Portability

I ported my number from Fido yesterday at 4 pm. Outgoing calls work, but incoming calls still route to Fido. The port-in is not fully completed. I sent msg to CS agent yesterday, but I didn’t receive any response yet

SIM card

I can't use the SIM card activate phone.

Data problems

Since I switched to public mobile two days ago my data hasn’t worked. Have done everything the chat bot recommends and it didn’t fix the problem. Any ideas?

eSIM failed to activate

Hi there, I still cannot activate the eSIM. When can it be resolved?

Live chat is useless...

I'm having issues getting my esim. My number was ported from Telus which was done, I no longer have service or data. I have been waiting 2 hours for an agent on the live chat, made it to 1 person ahead of me just to get thrown back to 20 people ahead...

paid twice in 5 minutes - can it be refundable?

Hello,In December, I paid twice - renewed one subscription (Canada bundle ) and then immediately changed my subscription (Canada-US bundle) and paid again. I know, unused portions are not refundable, but that time I bought it by mistake and did use m...

Resolved! Is Auto-pay automatically applied?

I am new to Public Mobile, and I would like to confirm whether Auto-pay is automatically applied to my account. I noticed that my credit card information was already saved when I subscribed yesterday as a new customer.

2 Samsung phones (3-country/45GB plan) having major issues in FL.

Outgoing calls: Recipient can't hear us. Samsung Android Galaxy A50Voicemail: Cannot access.Drops: Calls disconnect after ringing. Safety concern: Worried about 911 reliability for wife's heart condition. Is there a work around for the 911 call that ...

No response from public mobile CS_Agent

I have ported my number in from rogers and there was a porting issue as I didn't receive a message from Rogers to approve the request. I called Rogers regarding this and they put in a bypass and then they advised me to call Public Mobile to reinitiat...

problem with talks and sms

@DR_PM I am transferring my number from Fizz to Public Mobile yesterday 1.26. The data (internet) is working fine, but I cannot make/receive phone calls or send/receive text messages.Here are my details:Phone number to port 438-365-9806i already re...

I run into an error when transferring from koodo prepaid account

I follow the bot's suggestion, and activate a temp number. Then, I summit a ticket yesterday, please help me ASAP!

Resolved! Do I need to update my credit card expiry date

My auto payment credit card will expire soon, do I have to update the payment data when my new card (same credit card number) arrive? Thanks.

Resolved! When the referral reward $10 will show up?

I joined yesterday using my friend's referral code. However, I don't see any referral reward show up on my account. When will it show up? Thank you!

Resolved! eSIM installation failed and duplicate payment occurred.

I have bought the subscription on Jan 26, 2026 but I have not received any Activation summary email with eSIM QR code so I can’t install eSIM on my phone.I managed to log in around midnight, but I found that my subscription had expired. I clicked “su...

I need a new authorization SMS

Hi, I am juha jun. I tried to transfer my phone number from Freedom to Public yesterday. But I missed the authorization SMS.So my Public mobile SIM card was not activated.I am using my Freedom SIM card now.Please send me a new authorization SMS again...

Not able to send/Receive text messages

I have switched to public mobile from Rogers yesterday and i am unable to send/rec texts. However i am able to make calls via public mobile. Text messages are not working. Any help will be appreciated.Thanks

2 accounts at Public Mobile

I have 2 accounts...can I port from #1 account phone number to #2 account and cancel #1 account ?If I can ..... how to do it?

Resolved! Temporary number still displaying on e-sim and phone settings (android) instead of ported phone numb

Hi,I ported in yesterday from chatr. Used the e-sim imei. It's the only thing that worked.My account on the app shows the ported number, but the e-sim and phone setting in: settings > About phone, shows the temporary number.I've reset network setting...

eSIM installation - No QR Code or Activation email received

Hi,I have tried several times to activate my eSIM. I have met all other conditions but the activation would not go through successfully. Please help!

Resolved! No Mobile Data After Switching to Public Mobile (Calls Work, 5G Signal Showing)

Hi, I recently switched to Public Mobile from Telus and my mobile data is not working.I can make calls and texts, and I see a 5G signal icon, but there is no internet connection.Here’s what I have already tried:Restarted my iPhoneAirplane mode on-off...

Resolved! Porting number

I tried porting my number from Fizz mobile. I got the text and accepted, I was told that my IMEI was wrong. I can make cake calls but cant recieve them. Please redo the tranfer. I cant even submit a ticket

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