Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I ported my number to Public Mobile via eSIM last night and received the completion confirmation text. However, the service is not working at all.Currently, my phone shows "SOS only" and I have NO access to cellular data either. Internet is not wo...
2 Questions:Is it possible to add a 2nd line to My Account? (If its possible please let me know how).When adding that 2nd Line; does Public Mobile give full access to their plans? (Example, would New Customer plans be available when adding the 2nd li...
Going on vacation to Bahamas. Any option to use Public Mobile there??
Hi PM Community,When I click on "Manage EverSafe ID" it takes me to a profile that shows me registered phone# for 2FA codes.My Question: Does that registered Phone# have to match my Public Mobile Cell# or can I instead use another phone# from a diffe...
I forgot to unsubscribe. I'm moving to another number so I want to end this service and refund the balance of the remaining useage
Hi Team. I am trying to transfer a number from my old provider to Public. The app asks for confirmation that the number can be transferred (which is fine) and the 'old' account can be cancelled. I do not want the 'old' account cancelled as I have ot...
Please see my question below. Thanks.
After activation with esim have erro esim activation failed and only has SOS. Bought a new sim thinking this is just sim sim issue. After changing sim with physical sim. Still has SOS.Don’t know what to do. CS never respond since yesterday.
My subscription is 3g data. I just used 1.38g data, I got the warning message that I used 75% of my data. Seems like I only get 2g data instead of 3g that I paid for. Last month my data was capped at 2g. I was not able to use 3g.
I purchased the subscription for my kids yesterday, and both of their activation failed during the process, right after the number got transferred. Basically, as the activation was in process, I got text from my previous provider, and I responded Yes...
Once I ported from fizz mobile. I can’t seem to call or text anyone. Tried to open a ticket but so far no reply from the team.
How can I reach a customer service representative to confirm number transfer from Fido to PM? The transfer has been pre approved from Fido side.
Just purchased a new iPhone, so trying to switch my phone number from my iPhone to the new iPhone. I did 'purchase' for $5 (today) the eSim, but have not received the confirmation email from Public Mobile that would have the QR code that I would use...
I have not yet activated the plan on the my phone. I will transfer my existing number to public Mobile. But can I do it after a month without losing the payment I made yesterday?
Purchased a 50% off 60GB CAN/US/MEXICO plan yesterday but i still haven't been able to activate my line through the app ESIM. currently using rogers ESIM but public mobile esim not activating. please help!
I have given the port help line number out a lot over the years I have been here as I'm sure a lot of people here have and never have I had someone message me after that the answer they received was "no, they are Koodo, PM has to help you".Has anyone...
Hi,I am a new customer and I recently signed up for a plan. During the checkout process, I accidentally selected the eSIM option instead of a physical SIM card.However, I realized that my device has limitations with eSIM. I intended to order a physic...
Hi teamI have trouble transferring number from Fizz. When I use the Transfer number button, it said that the number is not Eligible. Thus, I'm using Mobile plan now from Fizz, but Text and Call are still from Fizz.
I transferred from Koodo Prepaid to a plan with a 50% discount that was finalized yesterday. During the process, I was instructed that since I was using prepaid, I should first activate the plan with a randomly assigned temporary number and then proc...
I didn’t get a message saying the transfer was completed and to insert the new PM SIM. How long do I wait? It was probably 20 hours ago.
Hi Everyone,While creating an eSIM my phone went into SOS mode. I tried resetting my network settings but that is not working. I read I may need to buy a new eSIM but I am frustrated that customer service can't walk me through this process instead of...
My porting transfer has not been completed. I was unable to reply to TELUS within 90 min so the transfer request was cancelled. I need PUBLIC to redo the request.
I chatted with public mobile help chat and it told me I must purchase an e sim which I did, installed it and was supposed to receive a confirmation email containing a QR code so I can scan it and transfer my current public mobility number to my new p...
I opted to get my new sim card delivered, but I will need it sooner than the expected delivery time. I’m having a very difficult time getting help with this as all I need to do is change from delivery to pickup and I can’t get ahold of anyone
Around the last two weeks of December the signal strength of Public Mobile (PM) at home went from five bars to one bar. The neighborhood I live in is Brock in Kamloops.With such poor signal strength I am even missing calls. I've tested three differen...
Urgent! Incorrect number assigned after portI ported my phone number from Fizz to Public Mobile manually with a support agent . The port did not complete correctly and I was assigned a different phone number that is not mine.My original number appear...
您好，我想在我的iPhone 16 Pro Max上激活公共移动的eSIM，但我还没有收到二维码或用于手动设置的SM-DP+信息。请问您能否生成一个可用的eSIM激活二维码或提供手动设置的详细信息？谢谢！
I changed provider to Public, eSIM not working, submitted ticket to get new eSIM sent to email. Been 2 days, nothing yet.
I'm getting no service after subscribing a day ago and transferring my number away from Koodo.I received a text from Koodo yesterday evening that my account was cancelled and that the number was transferred after I replied Yes to confirm the port. I ...
I got a new activation and I can’t seem to activate eSIM from iPhone 11. I went to get physical sim but cannot move past.
