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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2620 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17748 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28900 Views
  • 184 replies
  • 27 Bravos

Help to Transfer Number

Hello, I just bought a subscription and an esim, and I need help to move my Koodo number.Thanks

Matet0328 by Great Neighbour / Super Voisin
  • 257 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan payment clarification

I understand that with the forced move to "public points" there is no more autopay. Does this just mean there are no more autopay reward points or does it mean I have to go in and manually pay my account every month?

Hummingbird by Good Citizen / Bon Citoyen
  • 203 Views
  • 3 replies
  • 0 Bravos

Resolved! Will an eSIM plan work on a phone that doesn't support eSIM?

I'm interested in the current 50 GB Canada/US 5G plan for $34/month but when I click on the details it states "Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves the right to remove or change ...

MattWeb1 by Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 0 Bravos

Lost phone

My brother-in-law lost his phone. He can’t login to get his account to get his confirmation code. They are sending the code to his lost phone.  

CHILLYMAC by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

porting

Need assistance from PM to manually port out my telephone number to another carrier. I have no text messaging capability

CharlieXR by Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 0 Bravos

New account - not able to use phone in USA

iPhone 13 plan: 100GB within Canada/US Data at 5G speeds unlimited Canada and US wide minutes and messages plus unlimited international text and picture messages  I live in a border town and this is my first trip “over cross”. I never received a mess...

Krytri by Good Citizen / Bon Citoyen
  • 757 Views
  • 21 replies
  • 0 Bravos

Texting

I can’t text and I can’t speak to anybody, the robot just takes me round and round…this service is the worst…it should be shut down for not providing what I paid for. 

Maisy63 by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 1 Bravos

Imie

They say the imie number doesn’t match the phone number but it doneed help

Markdozer by Good Citizen / Bon Citoyen
  • 144 Views
  • 2 replies
  • 0 Bravos

Transferring to Chatr temporary

I am transferring to chatr temporary, it’s the only provider in the area that has service for the next month or two while I am here. I am awaiting a text from public to confirm the port of my number chatr has assured me the request has been sent. the...

leafsby2 by Good Citizen / Bon Citoyen
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim not working

My father just brought up that his data was not working. I was able to duplicate the issue by moving his sim card to an old phone. I've also had him restart his device. He did seem to still get the 2FA code, so text seems to work.His plan has under 9...

Dai1 by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Resolved! Change 4G Plans? Am I missing something?

I am currently on the 15 GB at 4G Speed, 30-day, Unlimited Canada-wide Talk, Unlimited International Text plan for $40/month.I am looking at the "new" 40 GB at 4G, Unlimited Canada wide Minutes and messaging, Unlimited International Text for $29/mont...

Croft by Good Citizen / Bon Citoyen
  • 449 Views
  • 9 replies
  • 0 Bravos

Resolved! Help please

eSIM was activated on the wrong device.  How do I correct this?  Would I need to get another eSIM?

Giya by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Referral Friend Points

Can someone please clarify, since PM moved us all over to the "new public points" system on May 1 did they remove the existing friend referrals we had or did we keep them and will continue to receive the points for them each month? For example, if I ...

Hummingbird by Good Citizen / Bon Citoyen
  • 245 Views
  • 5 replies
  • 0 Bravos

trying to activate a new sim card and my app is stuck

Hi there,  I am trying to active a new sim card and my app is stuck on the last step and the message says "something didn't go right while activating your subscription. Click below to contact customer support agent" When I click to get support the pa...

kellypwr by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Can’t access MFA due to lost phone

My phone was stolen and I’m out of the country. I can’t access the MFA (multi factored authentication) so I can’t log into my account. I also msg CS_agent and they are not helping me at all. is there a way to authenticate a different way (using voice...

Benchin32 by Good Citizen / Bon Citoyen
  • 223 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM swap protection

Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it. 

GalaD by Good Citizen / Bon Citoyen
  • 303 Views
  • 5 replies
  • 0 Bravos

Bonus data

Hey. I lost my bonus data, but only the 240gb of bonus data. Why did you change it so that the be bonus data gets removed when switching plans, where as all previous bonus data did not expire and was removed when switching plans.

Ben434 by Good Citizen / Bon Citoyen
  • 229 Views
  • 5 replies
  • 0 Bravos

Asking for a locked out friend

Hello my friend is completely locked out of their public mobile account. The reset doesn’t work and says she has exceeded number of attempts . It has been weeks of waiting and trying. Anyone have a moderator who can look at this?her number is xxxxxxx...

gregvan by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

21$ 4G plan

My current plan is 15$ 4G plan 0 G date . why there is not 21$ 4Gspeed 3Gdate option when I want to change the plan ? 

zhou1 by Great Neighbour / Super Voisin
  • 306 Views
  • 8 replies
  • 0 Bravos

My pin number

My 12 digits pin number won't work when I load my account!

botz by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone number linked to another eversafe account

My current phone number is linked to a different eversafe account. I ported this phone number to this account from a Bell account. I cant receive texts from eversafe to this account with the phone number only the email address. I would like to notify...

JJfour by Good Citizen / Bon Citoyen
  • 195 Views
  • 3 replies
  • 0 Bravos

Transfer number to another carrier

HiI am transferring my number to another carrier. It has been 2 days and still haven’t received the sms confirmation to port over the number from public mobile. Can anyone help?

Farazazam by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

No SIM

Hi, I followed all the steps to install the eSIM.1. I also rec'd text message from Bell Canada to confirm if i wanted to transfer my phone number over to PM. I replied yes to that.2. Data and calls are working on the PM cell network (disabled wifi an...

ragh83 by Good Citizen / Bon Citoyen
  • 1231 Views
  • 12 replies
  • 0 Bravos

iPhone SE not receiving/sending messages to Android devices

Hi. Recently set up My Father in law's phone on PM. The phone's an iPhone SE (A2275). Currently the phones makes/receives all calls, data is working, but only sends and receives messages from other iPhone devices. Won't send/receive messages from and...

NF75 by Good Citizen / Bon Citoyen
  • 193 Views
  • 3 replies
  • 0 Bravos

Resolved! Just switched to public mobile, HELP with activation!

Just switched over to public mobile, I have lost service with my other provider already since I was porting in my number, but just got a message on my iPhone saying there was a problem activating your e-sim. Now I have no service at all, HELP! 

Ooz by Great Neighbour / Super Voisin
  • 154 Views
  • 1 replies
  • 0 Bravos
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