Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!I was hoping to sign up with you today and switch from my current provider. Unfortunately, they just charged me for the next month, and the payment is non-refundable. As a result, I’ll need to wait until next month to officially make the transitio...
I've been trying to get into my account for a couple of days. It keeps posting that there were too many login attempts and to wait 1 hour then try again. After the hour I got the same message and then waited several hours for another try and still go...
The recent bulletin is not clear…do I dial E before 911…..how does it differ from 911 as description seems the same
What do I do to use phone when traveling? I spent $10.00 for talk & text on my last visit and was unable to use my phone….
It seems for quite sometime that I haven't been receiving emails in regards to Public Mobile account, including rewards balance. My other family members are receiving their emails still.
I am trying to refer a friend but the code listed through my account leads to a 404 page and is invalid. Is there any other way to refer a friend. I tried online and through the app.
I currently subscribe to the $15 per month package which provides 3G service. I cannot make or receive calls in the US when I add a US talk and text package. If I change my subscription to one of the 4G packages will that correct the problem?Thanks f...
I signed up for the $35 CAN-US-MEX plan earlier this month with the intention of using it during our one week trip. I'm now in Cancun and no matter what I've tried, I've been unable to use any cell data on my iPhone (I'm just using wifi when availabl...
My spouse and I are both on Public phone plan. When I connect with her and vice versa, I always notice a voice in our conversation. Does anyone have experienced this as well and how have you resolved it?
Is there a way to see the upcoming subscription content through the WebSite (MyAccount -> Subscriptions Addons):Currently it only shows the price and the date:Thanks.
Hello, I would like to change my subscription to the Canada-US-Mexico 50 GB for $35/month. However, when I log in to my account, this plan is not an option. Please advise. Thanks, Dave
I changed my phone put the new SIM card in the phone works but I don’t have internet even though it says public mobile. Every site I go on says no internet connection. Thanks any help would be appreciated.
I've been with PM for 6yrs. Always paid 19$ plus tax. Now I'm paying 28.75$ taxes in (25$ plan) I want my old 19$ plan. I did not change the plan myself, it was done by PM. They now have a 19$ plan with 4G which is the same as my old plan (1G of data...
If I buy the wrong plan in the public mobile app, and I can’t use the data because I’m in the states and not in Canada. Could an employee change the plan to the right one?
I’m interested in the can USA Mexico for $30 month. Freedom has a slightly cheaper plan but calling from Mexico to the USA is considered long distance at 0.75/min. Can anyone confirm if this is included in the plan through public and where I can f...
Hi all, I just transferred to public mobile yesterday and my data is working but my service says "SOS only" and I cannot make any phone calls.Solutions?
This whole area to North to Barriere and South towards Kamloops has had no service for the past 24 hours. Went out yesterday morning at 815am and hasnt been on since. Multiple people have tried to submit tickets through Telus and Koodo but for some r...
Can I install my sim card into a new phone without issues?
Hi There: Managed to unsubscript one day before the new bill circle starts, and confirmed it was successful from app showing as below:Subscription Renewal (Unsubscribed)Subscription ending on Dec 19, 2024 But when I double checked status today, the...
Hello, I switched to public mobile a few days ago from Sasktel. After switching my SMS messaging has been stuck in verifying and I cannot text or call.
Yesterday, I lost service. I am unable to call ou receive call. The phone tells that I am connected to Public Mobile service. If I try to call, the phone try a connection saying "logging in..." but nothing changes until it stops calling.Please help...
Hey. I recently ported from Fido to Public Mobile. I always had decent signal strength from Fido on their LTE network, but on PM, I get one bar of signal and speeds are really low. My calls get dropped all the time. When I run a speed test (Ookla), I...
Might anyone on this forum be able to chat with me about the current best account and best SIM card to acquire for a weather station that a group of us volunteers are looking to set up in the subalpine, within our BC Gov. Partnership Agreement XC-tra...
I’d like to switch to $23.00 plan after trying my first month with public, but I can only see this on the website, not in my app under change subscription
Long time no problems member, some SMS/MSM and RCS messages with attachments will not send and some i cannot not receive. Incoming are labelled as downloads, processing for hours and repeatedly reprocessing after being deleted. Others-here's your pic...
Been having a weird issue the last week or so.My voice service continues to work just fine (as far as I can tell, haven't dropped calls, can still make outbound calls when experiencing this issue). However, for hours at a time over the last few days...
When I selected this plan for coming renewal, the 500 mins international call was not there
I have switched phones recently and am unable to send and receive pictures in the form of texts. Messenger works fine. The problem is with texts. I have checked apn settings and no luck. I have also tried removing my sim and reinstalling it.
Is the network (Public Mobile) having issues in and around Nelson, BC today - December 18, 2024?
my plan renewed yesterday but it didnt renew to to the right subscription so i put the right one in and was charged 25$ 2 times how do i get a refund back no moderator and reached out to me yet
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