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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2273 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

Resolved! 90 day plans CAN US MEX

 Hi, just wanted to ask if the $35 plan is for 90 days (min 3 months) or whether I can revert back to my old plan ($29) after this? I’m planning to go to Mexico next week so this is probably cheaper than getting any eSIM from Airalo or Mobi based on ...

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JZ3 by Good Citizen / Bon Citoyen
  • 543 Views
  • 9 replies
  • 1 Bravos

PUK

How can I know my PUk code? I recently transferred from other courier to public mobile, my connection is still … and I cant contact anyone cuz my sim is locked.

Allyson03 by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 1 Bravos

Resolved! eSIM activation issue (tranfer from Virgin)

Hi,I am trying to activate my eSIM and transfer my current phone number from Virgin Mobile, but I am running into the following issue:To do this activation/transfer, the PM app asks me for a 13-digit contract number from my current provider. But my V...

Morandi by Good Citizen / Bon Citoyen
  • 504 Views
  • 8 replies
  • 1 Bravos

Resolved! USA voice

I'm in LA. I have data and SMS, but no voice calls. I'm on T-Mobile LTE network. Other networks don't work.

Likambo2007 by Great Neighbour / Super Voisin
  • 455 Views
  • 8 replies
  • 0 Bravos

Resolved! Need clarification on this plan please

Im already on a $19 plan and wanting to switch to this plan cause of the long distance calling. Does this plan include VM (doesn’t really say), plus why does it say that I’ll earn $1.75/ month in rebate. My current $19 plan only earns 0.95 cents. Jus...

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rose88 by Good Citizen / Bon Citoyen
  • 703 Views
  • 11 replies
  • 2 Bravos

Port requested PM

HiMy new provider sent a SMS to my phone to conform transfer my number to . But I I am not getting that SMS!Could you please release my number or Port out to my new provider?Thanks

ae489 by Good Citizen / Bon Citoyen
  • 527 Views
  • 13 replies
  • 1 Bravos

Hearing Problem

Cell giving lot of issues.  Incoming and Outgoing calls unable to hear on a regular basis.  This has been an going issue.  Its frustrating.  Any help getting this fixed would be appreciated. Thank you

Sheh by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 1 Bravos

Resolved! I am unable to switch to the Black Friday $35 plan.

I am currently under the $39 canada US Plan. I want to switch to the $35 Black Friday Canada, US and Mexico plan. I am unable to do so from my account, it does not show the Black Friday Plan when I go from my account. On the homepage however I see th...

Reddy333 by Great Neighbour / Super Voisin
  • 502 Views
  • 8 replies
  • 2 Bravos

Changing from physial sim to esim

@CS_AgentCan I change from physcial sim to esim in order to activate service today? I accidentally selected physical sim when signing up for service. Stores in my area are closd for the day. 

JP201020101 by Great Neighbour / Super Voisin
  • 234 Views
  • 5 replies
  • 1 Bravos

SIM card

The new SIM card was mailed to me days before the postal strike.  It’s been over a week now and I don’t know if you will issue a new one by courier or if I’ll have to wait until Canada Post goes back to work.  I don’t live close to any place that I c...

DonnaMR by Great Neighbour / Super Voisin
  • 299 Views
  • 5 replies
  • 1 Bravos

Text Now number porting issue

Hi Team,i tried to move a textnow no to public mobile . Looks like the status is pending as i cannot receive a call or text. Please guide what shall i do as this is a textnow number and may take some time

ManishPB by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 1 Bravos

Service not working

Last night I signed up for a Public Mobile plan. I ported over my number from another provider. I tried three different eSIMs and have now tried a physical SIM and still don’t have service. I can receive phone calls, but they all show up from unknown...

Bigknuckles by Good Citizen / Bon Citoyen
  • 690 Views
  • 17 replies
  • 0 Bravos

When to register SIM card?

Hi there, I’m a new customer & just setting up my account. I’m still waiting to see if my phone number has transferred. I cannot seem to log in, as I am not receiving sms messages….

MicheDigue by Good Citizen / Bon Citoyen
  • 348 Views
  • 6 replies
  • 1 Bravos

Buying a replacement SIM - Invalid Address

I want to buy a replacement SIM. I need a physical SIM because my phone won't work with eSIMs.I went to Profile and clicked Shop SIM card now. I selected SIM Card ($10) and I copied the address in my profile and put that as the shipping address. When...

Christine_H by Great Neighbour / Super Voisin
  • 221 Views
  • 3 replies
  • 0 Bravos

OnePlus 12 China Version

I am thinking of getting a OnePlus 12 China version during my upcoming trip to China (because it will be cheaper). But my concern is the compatibility issues of the bands, because my current China version of POCO F5 (also known as Redmi Note 12 Turbo...

jvhs0706 by Good Citizen / Bon Citoyen
  • 560 Views
  • 9 replies
  • 0 Bravos

Resolved! USA voice/text

Planning  to go to USA next month .In the past, I have purchased the USA talk/text 10/15 day package and it has worked great!I now noticed that in my "add-on usage', I have an unused "$0 holiday giveaway 400 mi long distance (incl ca and us)"My quest...

2Hands by Great Neighbour / Super Voisin
  • 404 Views
  • 8 replies
  • 1 Bravos

Suspending previous provider

Hi All,I want to.suspend my Bell account while I try PM. I am hung up registering because it says "cancel" old provider. Is there a way to do this?

Island-woman by Great Neighbour / Super Voisin
  • 297 Views
  • 5 replies
  • 0 Bravos

Subscription

I paid for a subscription last month but haven’t used it because I didn’t have a SIM card I got one now and don’t want to double pay for a subscription but use the money I paid for for one from last month how do I do that?

Char1617 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Login without access to simcard

Hi allI do not have access to my account. Sim card is out of my hand. I cant login. I only have my email for verification.ThanksDelightdeck

Delightdeck by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Long term recharges or using in an island

Hey guys : ) I have a few questions in mind, which is making me curious Firstly, can I do long recharges or keep paying for the SIM plan till I am outside of Canada, for a prolonged period of time, lets say, 6 months to a year? I wanted to keep the n...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 191 Views
  • 4 replies
  • 0 Bravos

Get a refund

I am having difficulty completing the activation process. I have decided not to move forward with Public Mobile. I want to get a refund. I have already been charged to my credit card. I would appreciate your help. I have not used the services at all ...

Nimsay by Great Neighbour / Super Voisin
  • 288 Views
  • 3 replies
  • 1 Bravos

Resolved! Change subscription but don't get the promotion

Last month there was a promotion of $30 plan for US/Canada 30gb during thanks giving. Since my momthly cycle just started at that time, I chose change at renewal option. However today I just found my plan is actually 15gb 4g Canada. Worse than my ori...

johntang by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 1 Bravos

Porting from Koodo Failed, need help.

I signed up for a plan today. I have Public mobile physical sim and tried to activate from the Public Mobile App. I gave my Koodo a/c number and phone number to port from but the porting failed in the last activation step. Please help.

sandy19 by Good Citizen / Bon Citoyen
  • 273 Views
  • 5 replies
  • 0 Bravos
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