Resolved! Disconnect from Public mobile
How can I disconnect my service with public mobile and port out my number?
Forum Posts
Resolved! Network shows Public Mobile but no bars and can't call or text or receive either
Hi there a few days ago, I switched from my Telus account to Public Mobile. Switching everything went pretty simple and easy even the part on keeping my old number from Telus. I've updated the APN and also tried the Sim card in a different phone. Yes...
Resolved! Plan upgrade
Hello PM, I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.now today is the 4th January and there is no...
Resolved! Ordered Sim
When is the possible date that I will gonna recived my ordered simcard. I ordered it last Dec 17, 2022.
Resolved! unlock phone
I am going to England and want to use a sim card/phone plan in UK
Resolved! Refered a friend
Hello,I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral? Thank youSintija
Resolved! Waiting for PUK
How long are people waiting for a service rep.to get back to them with a PUK? I'm already waiting 5 and a half hours.
Resolved! Need new phone number with specific area code
Hi, I moved and need to change my phone number. The only problem is I need a specific area code due to the specs of the old buzzer system at my building (604 or 778 will work) and the only ones available from Public are 672 and 236. Any recommendatio...
Cannot send or receive calls/text With androids
Just switched plans with same phone number. Phone working between iPhones, but no texts, calls can be made to androids as they can also not be received.
Resolved! Change email contact info
How can I change my email on my profile?
Resolved! Missing loyalty point
Hi, I'm with public mobile since dec 2020, In dec 2022 I was expecting increase of my loyalty by 1$ hoewere that did not happen. May I know why so?
Can’t make or receive a call
I am in the US visiting family I put the package on my phone for data and unlimited text and talk but I can’t make a call out and no one can call me
Resolved! Change plan
I'm travelling in Mexico and cannot use my public mobile plan. I want to reduce my plan to only keep my phone number. When signing in the only plans I see are the expensive ones. Please help me reduce my monthly plan just to save my phone number! Tha...
Resolved! Porting
Unfortunately, I removed my freedom mobile sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to freedom mobile
911 call goes to Dallas Tx ... not to local switchboard
911 call goes to Dallas Tx ... not to local BC switchboardPlease change to correct #
Pin number and service suspension
I would like to thank everyone who contributed to helping me become informed about how the system operates. I now have a pin that I chose and the account is now labelled under my email, not one chosen by agent in store. Also learned how to suspend au...
Call display not working
Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get t...
Resolved! Account support!
Hello can I get help please?
Resolved! Lost SIM card
Hi, I recently lost my sim card and need a new one. But still, keep my old number can anyone pls help me do this? Much Appreciated ( have a great day ) Mak
Resolved! Refer a friend
I have referred a friend in Oct 2022 when there was a promotion on for $5.00 off each month for 6 months. Myself or my friend never got the $5.00 savings from the day that my friend was referred. Is there anything that can be done about this. Thanks ...
Resolved! Overcharge
I have stopped public mobile from November 28th,2022.But you still charge my monthly fee.Can you refund my money?
Resolved! Canada-wide calling
My plan says that I have unlimited Canada-wide calling, but I get a message saying that I will be charged if I dial a number outside of my local area. Why?
new US Add-ons
It seems the new US Add-ons have gone live now. They are available to purchase in self serve now as well. So, it must be official. No glitch this time. (Note: making a new post, as not everyone sorts by "Recent replies". Don't want it to be missed)
Resolved! Text messages
How can I stop receive text messages from Public Mobile?All updates I want receive by email.Thanks!
Resolved! 25.00 Plan
Why can't we get the $25.00 month plan That's what I want Lucky Mobile is offering it I'm thinking of changing from you to this company It's a great deal
Resolved! transfer a mobile number from virgin
Resolved! Self Serve Account not recognizing my new password
Cannot login to self serve page. Have tried resetting my password multiple times - public mobile keeps saying invalid password, how do I fix this ?Thanks in advance.
Resolved! Lost access to account due to email address disabled
I had registered my phone number (**********) with an email address, xxxxxxxxxxxxxxxxxxx, and this email had been deactivated due to the email domain @ Live.ca being shut down. Because I missed renewing my prepaid service, i am unable to verify it is...
Resolved! . What do I need to do to update my sim card?
I have new sim card . I try to update my sim card but it's not doing it . What do I need to do to update my sim card?
