Community

Submitted ticket Friday, still no response

Help! I switched phones and need to activate my eSIM. iPhone says scan QR code from provider?

I think I messed up

I paid my bill, but I still don’t have service and it’s asking me for a SIM card number when I put my SIM card number in it says it’s already in use. I think I messed up when I paid

Activation loop issue

When I login to my account I am redirected to the pre-activation section with the only options being to1. Continue my activation (which doesn't work because my SIM card is already in use) or2. Login (AGAIN)I'm stuck in an infinite loop with no way to...

I still haven’t recieved a message back on my ticket

 I poured over a number on Thursday, Friday, and I've been trying to get it working. More or less, I can make outgoing calls, but no incoming text messages or calls can come. So, I've been left with no service. It's becoming very stressful. I just re...

How to go back to previous subscription plan

My original plan had been $25. I changed it to $27 with more GB than $25.I don't need more GB. Then I want to get back to $25 plan. I tried to change the plan. But there is no option plan for $25. How can I do?How to use rewards to pay? 

I cannot activate my esim how can I get a new QR code?

I cannot activate my esim how can I get a new QR code? Please provide me a new QR code my phone number is 416-219-4295

Unable to make or recieve calls

I recently moved to Caledon,ON I am facing issues with recieving and making callsPeople rrying to reach me are reaching out to me on whatsapp saying that my no. Is going on voice mailAnd along with that I am also unable to make calls.

Customer Service Is Non-existent!!!

Why is it impossible to speak to a human being in this company?! I want to cancel my services and close my account. Someone call me ASAP PLEASE

Payment

Hello, I am not happy with the public service.  I started on Jan 31st.  I would like to soeak on the phone with an agent.  Can you call me? 

How to cancel a support ticket.

I submitted a support ticket and am just wondering how to cancel it.I no longer require the help that was requested. 

Call me for extra plan

Need to reduce mine & husbands phone plans

The website will not allow me to reduce our phone plans down in order to save money - whenever I hit "change subscription" it just only allows me the choice of more coverage & more money.  Then I thought I would cancel the plans & start over but I ca...

sim card and close account

hi.  I sign up for a phone plan with you, paid for the first month.  I have not received the sim card which was supposed to be sent to my address on file.  It has been over one week, and i still have not received any... very frustrated....I would lik...

New credit card information

I was notified a few weeks ago that my credit card was expiring. I have tried to find the area on your website where it would prompt me to supply my new expiry date and CVC code as I'm still using the same credit card number. So far I haven't been ab...

phone number for a new subscription

If I move to public mobile will my phone number be the same?

Re: i need speak publick custermer services

Hi. I have a I phone 7 and since January 2026 I cannot call out with it. Do I need a new sim car or will this phone not work with the 4 G?

monthly llan

I am currently on a monthly 18$ / month but with only 250k data, there is a new 18$ plan with 1G data at 4G, is that correct?

Looking to get invoices from closed account

I closed my account but need to download and print some invoices from the account but cannot login to see the invoices. How can I get a copy of the invoices?

Overcharged

how do I get a refund when I have been charged twice on two cards when renewing my subscription. I tried on of my card it didn’t work so it led me trying a different not to find out they charged me on both two different amounts $46.61 and $39.71. I w...

Lost phone - difficulty logging in to account

My partner has a Public Mobile subscription and lost his phone. Because of this, he’s having difficulty accessing his account. He can’t do the multi factor authentication to his phone (because he doesn’t have it) and the email connected to his accoun...

Having trouble to port out my number to Fizz from Public Mobile

Hello I am having trouble to say yes or even when I call I did say I accept to transfer and port out my number to fizz it would not let me send the message properly as well correctly.

reinstate my account

any progress yet

Did Not Recieve Sim Card - account****@***

I ordered service and did not recieve sim card in the mail. I paid 33.90 - i no longer want the service and would like a refund as I did not recieve the sim as promiced. please refund to my card on file. Please refund otherwise I will report you to t...

eSim issue.

I accidentally screwed up my eSim, meaning I am not receiving text messages or phone calls, trying to purchase a new eSim and it's trying to send a code vas a text message, but I am not receiving text messages.  How can I fix this issue?  I JUST paid...

Porting number from Public Mobile to Lucky Mobile

Hello,Earlier today I signed up for a new account at Lucky Mobile and indicated that I wished to port my number over from Public Mobile.  When I completed the process, I did receive the text message from Public Mobile about the transfer and I respond...

Re: Porting issue - *Resolved*

Can I also get the number to contact the porting team? Thank you