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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4126 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35021 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46883 Views
  • 182 replies
  • 30 Bravos

Charged twice

I was charged twice for the same account when I set it up. Don’t know how to get a hold of anybody to try and fix this. 

Harried by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer of number

Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no.  in step 2 to do so. Now when I log into my account it only sho...

Anika_Anika by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

How to get a specific CS Agent

Does anyone know how to get a specific CS agent?  I opened a ticket back in December and the agent at that time told me to reach out before January 16th to change my plan to something he agreed to.  I have the messages and screenshots.. Now I reached...

dkong33 by Good Citizen / Bon Citoyen
  • 345 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost my sim

Hi there,I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.

WhyNickname by Good Citizen / Bon Citoyen
  • 334 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't download eSIM after having phone number

Hello, Please somebody help me!!!I recently purchased an eSIM for my new Samsung Galaxy A35 5G from Public Mobile. During the initial phone setup, I was unable to download the eSIM. I then downloaded the eSIM to my wife's Galaxy A35 5G with the inten...

masaK by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancel within a billing cycle and refund?

If I cancel the plan or transfer by number out within a billing cycle, will I get the refund for the rest of the billing cycle? If anyone knows please tell me. Appreciated!

MiZhou by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! Deleted esim

Hi, I deleted my temporary esim but it seems like things were not ported probably to my phone number. I now have no service. I believe I need to install a new temporary esim and port again?Thanks for the help 

MandyShen by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! About Transferring esim to a new phone

Hello, I hope you are doing well, I am currently a public mobile subscriber and I just recently got a new phone when I try to transfer my number to my new phone I get an error that says "Your Sim is not supported- your sim is not supported for e-sim ...

Motasem_K by Great Neighbour / Super Voisin
  • 352 Views
  • 4 replies
  • 0 Bravos

Resolved! New to Public

I switched to Public mobile 3 days ago. I can’t call anyone or send texts. Just the data works. What am I doing wrong? 

Blossom333 by Good Citizen / Bon Citoyen
  • 212 Views
  • 4 replies
  • 0 Bravos

Data down?

Today Westside of  Vancouver have no internet data? Is the service down?

ehung by Good Citizen / Bon Citoyen
  • 180 Views
  • 3 replies
  • 0 Bravos

Locked Out of Account

I was locked out of my account several days ago on the first sign in attempt and have been getting the same result each time since then, no matter how many hours I wait before trying again. I am able to successfully reset my password but as I attempt...

MiaElena1 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Resolved! Close a account

I have open a account on Jan 5 and fee was charged but I still haven't received the SIM card till now Jan 15. I try to contact your shop but can't find any source. I'm quite disappointed and want to close my account with fee fully refund. 

Sherman2025 by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 2 Bravos

Calls Dropping and No Cell Data Service

For the last week I have been having issues with my calls dropping when I make a call and when I receive a call. Also even though my plan allows me to call USA I have tried and calls are not going through. In addition what has been the worst, is that...

ilincawong by Good Citizen / Bon Citoyen
  • 299 Views
  • 7 replies
  • 0 Bravos

Dose this plan has limited time?

Hi, I have noticed the plan on the website with a limited time label. I am curious whether the plan price would involved in the limited time, or just the eSIM card discount. Thanks! 

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PEIPEI1230 by Good Citizen / Bon Citoyen
  • 460 Views
  • 9 replies
  • 0 Bravos

No phone calls

Signed up about 5 hrs ago and cannot make or receive phone calls. No texting or data also. 

Tim1959 by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Resolved! Checking Voicemail From US

I am in the US with a Canada/US plan on my phone. But I am unable to check my voicemail from my phone. When Iclick on check voicemail I get a recording that this number (*86) cannot be completed as dialed.

DaleD441 by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Can not log in app and website

Hi, my name is Wayne Chen, yesterday I did not log in the appEven though I changed the password, it did not display my account Please help me,thanks 

WaynR by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

No phone calls

Can’t make or receive phone calls

Kakay by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos
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