Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
duplicate thread
Heya!I preordered a Linux phone from Europe and it is understandably not listed on the available compatibility page. I have used the Chatbot to try and find out if the bands it uses are compatible with Public Mobile but the Chatbot is not sure either...
I just activated my Public Mobile plan and by Step 6 I got an error:Subscription not activated - something didn't go right while activating your subscription. while trying to figure it out I realized Public Mobile does not have Wifi calling feature w...
I’m new to PM and I’ve been trying to send texts to a couple of friends in my contacts that do not have iPhones. When I look at their contact information, the texting bubble was there before joining and now has disappeared. Anyone know how to correct...
I already have an existing SM, but still payed extra for another how do I cancel it.
My account has been deactivated and I need to find my account number. Porting my number from Public to Bell.
I was never able to access my account since the activation, I tried resetting many times but it never worked. It would ask me to activate the SIM card which was already active and working. Since all the attempt to contact or talk to someone or even f...
I recently switched my phone to a different phone. It tries to activate OMADM (error 6601) and keeps failing. The phone is a Samsung A21 5g.
Why was my service suspended today when payment due today? The day isn't even over yet
I was charged $50.85 cents on April 1 st. Once I logged into the account I subscribed for the $35 package. I did receive an invoice for this & my credit card was charged $39.95 on April 2nd. Why was I charged twice
I recently put my SIM card back in after being out of the country. But I keep getting SOS on my iPhone. I tried rebooting and other basic suggestions but nothing helps. I can’t send or receive calls.
Hi,I need help finding my account number for the public mobile, please help.
How come I’m not getting any service outside of Winnipeg? edited by computergeek541: changed category (discussion isn't related to self serve/My Account)
I purchased physical SIM and plan on Mar 30, but I still didn't receive my SIM. What is the status? Also could you confirm the price of the plan will not change for next 2 years. It would be 5G for Canada-Mexico-USA with 80$ GB internet, price will r...
Hi there,I need my statements for October 2024 to March 2025 for a finance audit, which aren't available directly in the online portal.Thanks,Kris
I didn't get a text message confirming my request to port out.
In ordered sim on 31st march 2026 and paid for it .i have not received sim yet .there is no update on it
Been with company for a long time, this time that I put money on my account and my services not working
Where can I buy vouchers not at places that are listed none of them sell anymore
It said 2 business days. Can someone please look into this? I can't even order an e-sim because I've already ordered the physical Sim. I need my phone to be working for work!
I recently ported my number to a different provider. I want to log into my PM account and retrieve my latest invoice for record purposes. I seem to be able to log in: I enter my email and password, and receive a security code via text, which the w...
I am very happy with my flawlessly working PM plan and hard to beat cost but after reading some postings I do wonder about the following. Again I'm not complaining about my plan but if the following were made clear then I suspect PM would have fewer ...
Hello. I need billing from Sept. 2025-February 2026 but I am no longer a public customer as I now have a plan with my work. How can I get access to that information
Shortly after setting up my PM plan a few months ago I emailed referral codes to some persons in my contacts. Have noticed that I am receiving credit for 2 referrals . How can I tell what numbers accepted my referral?
Good Morning,I am not able to make 1-800 or 1-888 phone numbers. I have completed all the suggestions that have been posted, with no luck.Thanks
I have a Canada US-Mexico plan and was unable to make calls while in Mexico. I am back home in Canada and unable to make long distance calls or even 1-800 numbers. Please help..this is terribly frustrating.
Changed my subscription for 1 month but no longer need the extra gbs, tried to switch plan one to the 1 had roughly 3 weeks ago but its no longer available. Tried to downgrade plan to the $ 20 500 mbs plan, however, whenever I try to change my subscr...
i never used my international additional minutes and now it says i used them all upi also renewed new contract with 200 minutes or 300 and it says i used them all upi had just renewedis this a scam? if not explain it
Hi everyone,I noticed that I was billed twice on my account for the same billing period, and I’m not sure how to properly open a dispute.Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a sp...
