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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13578 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24898 Views
  • 183 replies
  • 26 Bravos

Major Porting Problem

Hello, I already have a number on Public Mobile. i attempted to add a second line to my account through the transfer number option in the app. Somehow, this meant I wanted to overwrite my original number with the 2nd number on my phone instead of hav...

MrPeter by Good Citizen / Bon Citoyen
  • 453 Views
  • 12 replies
  • 0 Bravos

Re: Scheduled Maintenance on March 17

New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.

Resolved! No longer recieving pictures in MSS

My Sonim XP7 with Android 5.1.1 no longer can receive pictures in MSS, i updated the settings in February as instructed, but it still doesn't work.

acousticguy1 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 1 Bravos

SAMSUNG Galaxy A15 5G compatibility

Good Day All,I'm thinking of picking up this phone on Amazon:SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model)It says International Model, will it work with Public Mobile in Cana...

Kev12 by Great Neighbour / Super Voisin
  • 654 Views
  • 3 replies
  • 0 Bravos

Resolved! service

can someone tell me if billing and start date of new service are the same i signed up and paid on March 7th received sim card by mail on 15th had to pay again info said service was from Feb 14th to march 14th is this normal with public mobile ?

Fern_42 by Good Citizen / Bon Citoyen
  • 256 Views
  • 5 replies
  • 0 Bravos

Changes with Public Mobile

Does the changes coming to Public Mobile come with changes to the pricing and service we have expected from Public. Will the pricing stay the same or will Public raise the pricing under the "umbrella" of this new and improved version?Thanks

tripleddd by Great Neighbour / Super Voisin
  • 321 Views
  • 6 replies
  • 1 Bravos

Resolved! Badges

Just wondering what the purpose of the badges are?

Leaving Public Mobile

After 2 years I’m leaving Public Mobile.  I requested PM to port my number to another carrier yesterday.  I got the SMS message to my phone about this and I replied YES to the change as per the SMS.  How long does this take as usually whenever I do t...

CPdee98 by Great Neighbour / Super Voisin
  • 300 Views
  • 6 replies
  • 0 Bravos

Resolved! Software update

I missed the email ref software update for pictures moms. How do I do that now

Reagan1 by Great Neighbour / Super Voisin
  • 115 Views
  • 1 replies
  • 0 Bravos

New Customer with PM

Hi. I am a new customer with eSIM. Phone number has been switched over. I can’t make calls or send texts. However, people can call me and send me texts. iPhone shows no signal in upper right corner of screen. 

TomWayne by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

Account on hold

Payment is processed and charged on my credit card as usual, I have automatic payments for almost 2 years, but since yesterday I don't have any service so I checked my account and there is a notification that my account is on hold because I didn't pa...

Gusgus24 by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 0 Bravos

Data but not able to talk in USA

We are both on the 50 GB Canada/US plan and confirmed that our phones are active. My wife has been able to use data in US but not talk for a week now. All outgoing phone calls disconnect to the person receiving the call. All incoming calls to her pho...

Glaunder by Great Neighbour / Super Voisin
  • 236 Views
  • 5 replies
  • 0 Bravos

account number

hello,i forgot my email and account number to access my account.i need my account numberwhen i click forgot my email- it goes to a section to enter the phone number- when we enter the phone number- it says link sent to the email- we are looking to fi...

Ak123456 by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

US Plan unlimited use ?

Can I be in the US for the who month? Is this plan good for snowbirds? I know Freedoms plan u have 14 days a month max. I live on the border and have a place in the US and I’m back and forth all the time. I’ve heard people getting their plans cancell...

scoToso by Great Neighbour / Super Voisin
  • 345 Views
  • 6 replies
  • 0 Bravos

problem with changing

I can log into my account but can not change payment card nor change address, why? 

casimoto by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

New rewards plan

Public mobile moving me from old plan to new plan. How much reward point I will get new plan. I am getting 8 CAD credit every month now as shown en in screenshot. My worry is I am going to loose lot of credit. This is how public mobile trat 5 year lo...

Screenshot_20240315-224003-467~2.png
DevD by Good Citizen / Bon Citoyen
  • 456 Views
  • 13 replies
  • 0 Bravos

US data no longer working

I’m on the following plan75 GB within Canada and the US Data at 5G Speed'and I arrived in the us and data was working for the first few hours and now it’s no longer working. I’ve only used 7.5 gb out of 75 gen available. I’ve tried restarting my phon...

Daxinman by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

problems with number port

Hi All.I tried to port my number over from rogers.  Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers..  now I can't log into  public mobile  since I can't get txt 6 digit  numbers ...

kathyconfused by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

I attempted to purchase another 15 days of calling, text and data for $30.00.The response is "cannot process at this time".I also noticed that my account shows a total of $80.00 for my plan, which is almost double what it actually is.Please review an...

LHM11 by Great Neighbour / Super Voisin
  • 136 Views
  • 1 replies
  • 0 Bravos

Re: Activation issue

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

yaalav by Great Neighbour / Super Voisin
  • 574 Views
  • 6 replies
  • 0 Bravos

Paying outstanding bills & restoring service

I want to  pay an outstanding bill but cannot do so because the phone is not in service. So requesting a code will be of no use. Is there any other way to get this bill paid? Help!

Noreen_P by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting number

Hey all, so recently had a dual sim set up with a Fido physical sim with my number and a pm random number to test out via esim. I am very happy with reception so I transferred number in app. I got the text and confirmed transfer but on the last page ...

Enfe by Great Neighbour / Super Voisin
  • 347 Views
  • 5 replies
  • 0 Bravos
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