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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

No Service after SIM card installation

Hi there, I just got my new SIM card in my phone. Rebooted the phone, but there is still no service so I'm not receiving the codes sent to my new number to verify my new number. What should I do?

Amberlin by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Changes to APN setting help

I got a email to change my APN by February 14th to keep receiving MMS messages. But I can't find on here how to change it. 

KingAlfredo by Good Citizen / Bon Citoyen
  • 407 Views
  • 11 replies
  • 0 Bravos

Porting my number out of Public

I know i have only been a customer for a few days, but my Dad found a better plan for me. I know that Bell has got my approval to port my number from you. I know that they have done it. There seems to be know response from you guys?

Mellor by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

Resolved! Number transfer not working

When I try to submit a ticket it wont let me submit or it gives me some error 404. I've been trying to resolve this for hours now, going back to the chatbot and then ending with an error and having to re sign in again only to have the same problem an...

Enzafara by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Call waiting

Hello, I lost my call waiting. Can you help

hvac by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

data

my plan is 20gb and i used it all accidentally. i used points for extra 3gb data and its not working since a week ago.im stuck at 2,4 gb left and cant use any more of it.  

zagara by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Other

I switched to Fido but public Mobil still charge on my card

Ukhan by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Account charges

Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges. thanks 

Sh22 by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

Resolved! Trouble with transfer

Hello. I’m having trouble transferring my number from eastlink to public mobile. i’ve paid for my service with public mobile, and my phone calling and data is working, however my texts aren’t. i don’t have an active plan with eastlink anymore so i ca...

Absolutely Terrible Customer Service

I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No ...

Aakriti by Good Citizen / Bon Citoyen
  • 449 Views
  • 13 replies
  • 1 Bravos

Looking to change phone providers from FIDO to Public Mobile

I am looking to obtain information on how and what I would need to do to change providers.  Website not user friendly to speak with an agent directly.  I have heard good things and I am considering transferring phone providers but need as much as inf...

annickviau by Great Neighbour / Super Voisin
  • 268 Views
  • 9 replies
  • 0 Bravos

APN change or fishing attempt??

Got an email today saying I have to change my APN settings. Is this true or is it a fishing attempt or other hacking attempt? Email design, writing style and tone was convincing. 

Dandy-Dry by Great Neighbour / Super Voisin
  • 403 Views
  • 8 replies
  • 0 Bravos

Resolved! Rewards

if I’m accumulating rewards can I transfer my rewards to my daughters account? @CS_Agent 

Tim_oh by Good Citizen / Bon Citoyen
  • 162 Views
  • 3 replies
  • 1 Bravos

Confirmation that CS_Agent is Public Mobile Support

Hello,In this day and age of fishing attacks, I wanted to confirm that the user account CS_Agent is able to help me with my account issues - I see a lot of posts asking to message CS_Agent and when I did, it asked me for some personal information tha...

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Sewing4funny by Great Neighbour / Super Voisin
  • 285 Views
  • 3 replies
  • 2 Bravos

Switch Payment to credit card?

I've just gotten my first credit card, and I'm wondering whether I should switch my payment over to my credit card from my debit card? I was told to check that my phone bill doesn't come through as a "cash advance" vs a "regular purchase". Does anyon...

rileyconnolly by Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

can’t access account

I can’t access my account. It locks me out repeatedly. I am trying to get into my account to see if I turned off automatic renewal. I have a phone number and a sim card number if someone can help me. 

Fred19 by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Resolved! Throttled Speeds ”Excessive Use”

 TL; DR When going over my plan and using throttled data, will I get charged on my next bill even though it’s “unlimited”. I realize I could be kicked off Public Mobile after “Excessive Use” as per the terms of service where it says because I would b...

FlankSinatra by Great Neighbour / Super Voisin
  • 322 Views
  • 5 replies
  • 0 Bravos

Resolved! Grandfathered Plans

I recently switched to 60gb plan for $45 @5G Speeds and was wondering if PM or Telus could take that away sometime. Unless I don’t adhere to the terms of services than I should be good right? Used to be on smaller plans. I can’t believe the price! My...

FlankSinatra by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

overcharged

i got charged twice last time i did an add oni want to do another add on now but don't want to get charged twice again

dini1 by Great Neighbour / Super Voisin
  • 180 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card has not arrived in 3 weeks

Good day, I purchased a sim card online that was supposed to delivered to my address via mail. It has been 3 weeks now (and more than the suggested 5-10 business days for waiting) since the transaction date of when I placed a purchase for the sim car...

jmech by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

new debt card

I have a new debt card.  My old one expired.   I have tried to reset. but the program does not except the new numbers.What do I do?  my phone is now suspended.Thank you

studouglas by Great Neighbour / Super Voisin
  • 129 Views
  • 3 replies
  • 0 Bravos

Plans

I am $34 per month 40gb 5gThere is $40 per month 60gb 5g$40 plan $2 off per month points valueMaybe stupid, but is month 1 $38 month 2 $36 Month 3 $34 and so on........ Decreasing $2 per 30 days?Thank you ALL in advanceBrian

CelticBoy by Good Citizen / Bon Citoyen
  • 119 Views
  • 2 replies
  • 0 Bravos
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