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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone number is not in the system

Hello, I have forgotten which email I have used to enter my account but I cannot receive a OTP since the system says that my phone number is not in the system.

Resolved! Request to Honour Yesterday’s $40/100GB Canada-US-Mexico Plan

Hello Public Mobile Support,I’m reaching out because I’m really disappointed and hoping you can help. Yesterday, we were trying to sign my 14-year-old son up for the $40/month plan that included 100GB of data across Canada, the US, and Mexico. This i...

HOW CAN YOU GET HELP ??????????? phone is broken so no 2SA or serial number

This "help" is the absolute worst. Do any humans work for Public?????? My phone broke and I can't submit a ticket because I don't have the serial code or IMEC#. HTF do I transfer my service to a new phone so I can have service while its being repa...

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iPhone factory reset

Hello, I might have to do my iPhone factory reset. What I should do to keep my PM service?thanks in advance! cw

Services Disabled

Hi,Today I was asked if my phone wasn't working, as when people called they couldn't get through.Initially I tried calling out, and got a message that the call couldn't go (I don't recall exactly the message).I reset and tried again. This time the ca...

Data missing

I downloaded my phone with a voucher this time but my data is not replenished. Only my phone. How do I get my data?

Esim block

I can't get an esim. I can't log into the app because I can't recieve a code... I can't recieve a code because the phone will not connect to cellular but I can't get the code because the esim is necessary for the new phone I got... because the cellu...

Data problems

My data keeps turning off after I have been on wifi for a while. It comes on after I power off the phone and then on again. Do I need a new SIM card?

Pause subscription

How can I pause subscription while out of Canada for a month and a half?

No internet

I recently switched to public, I can make phone calls, receive them, text, but no data for the internet, I've tried all of the suggestions, airplane, toggle/on/off, restart the phone, the APN setup doesn't work, that's the only thing I haven't tried....

5 gb Reward not showing up.

I was short on data so I used points to add 5GBs data.I was running short again so I added another 5GB reward.It seems the second 5 GB reward overwrote my first 5 GBs so instead of getting 10GBs data I only got about 7 GBs...How can this be fixed?

Billing

Why was i billed for 56.00 but have a promo for 50% off and it shows as 25. 00 being available In my banking and in billing it shows I was charged 56.00

On old 3G $15 plan can I use US roaming addon

I’m still on the old grandfathered $15 (bumped to $18 last Oct) plan. I’m kicking myself because I was too slow to accept the upgraded $18 4G plan which would have gotten me 1GB in data. Now if I switch I only get 500mb. So I’m trying to hold out a...

Switching from 3G to LTE

Have an iPhone13 but can’t switch to LTE. Tried going on settings to cellular but there’s no option to switch to LTE for some reason. What should I do to make the switch?

Resolved! 3G Shutdown Can I Wait

I'm in Ontario. Can i keep my old Samsung phone/PM plan until March of 2027? Is there a need to rush get a new phone or switch to Telus?

sms eversafe codes to a different phone number

I want to login and manage a phone account that I already own but it's for a different phone number. When I try to login for it an sms is sent to the phone under that account. I want those sms to come to my phone, is this possible in account manage...

Cancel

Please cancel xxx xxx xxxx

Unable to update payment info

My account is stuck on ‘Manage Payment Method’ with ‘notAbleToProcessRequest.’ Please reset my payment profile and clear all stored payment tokens so I can add a new payment method.Note: Public Mobile is whitelisted at bank

3G Shutdown Message

I received Public's text message telling me about the planned shutdown of its 3G network. The message states that after the shutdown in March 2027 my device will no longer work on the Public Mobile network. My question is this - if my device is 4G (...

3G ending

We use a seniors flip phone (Jethro SC330).I assume that I will have to buy an updated flip phone and they all seem to use a small nano sim card.How do I order a nano card for my new phone and if I order one will my existing Jethro phone be out of se...

Two payments in the same day

How do I get credit from my last October overpayment they deducted from my credit card all I want is a credit

Bill history

I need my billing history. How can I get it

Lost cellphone!

Without it, I can't authenticate into Public to mark it as Lost!I also can't authenticate into my regular email client, but that's another story...What can I do to suspend service on my account while we sort this out?Please don't say: "Sign in and......

Long distance add on not working

I need to make a call to the UK. Spent about an hour in this stupid support system trying to get help. This is beyond frustrating. I need to make one phone call and it's costing me $16 and change. How ridiculous is this? I purchased 300 international...

my service has been cut off

My wife's service has been cut off. We have auto pay and the amount has been paid through our credit card. Who do we contact to restore the account?

Resolved! 3G shutdown, and switch to Telus offer

Greetings.Below is part of a message I received from PM..."To help you stay connected and make switching easy, we've teamed up with TELUS to offer you exclusive savings on 5G plans like 12GB for $25/mo. Plus, you can keep your current device and phon...

I can make calls but I can't receive calls please help

About 3 days ago I switched from Rodgers to Public Mobile and I can make calls but people just get the answering machine when they try to call me. I need some assistance please

Resolved! Motorola One G5 Ace - Text re switch to telus

I've got a Motorola One G5 Ace, it does have VoltE functionality, it's showing enabled but grayed out in the *#*#4636#*#*and shows up on the Koodo and Telus whitelist. Is it compatible? Or Is it just not compatible because PM hasn't added it to their...

Resolved! 4011 message Public Mobile switch to Telus?

Following.... Family member got same message.

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