Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! How to change credit card details? Do I have an account?

Hello, I would like to change the credit card details? I'm not even sure I have an account. But I have a public mobile phone and a phone number. Actually, I have two public mobile phones and numbers. It's for my children. I'm not sure if that makes a...

Thorsten by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos


Hello, The place where I got my public mobile sim registered, they just randomly created an email ID and a password and gave it to menow my sim isn’t working so even to change to another network as this same number i cannot log in because it asks for...

hamnalatheef by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Data Usage Text Message not received

Hi, I usually receive a message about my data usage when I use 75% of my data for the month, however this month I only received the message once I hit 95% usage. I accidentally was off wifi and used up all my data in 3 days. I was wondering why I did...

dbalasingham by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

Resolved! Remove credit card from account

When I go to pay my bill, my ccredit card is on file already. I never asked for this. How can I remove it? Thanks

half-fast by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Samsung S22 5G

I know there is/was a list here somewhere showing compatible phones but I can't seem to find it.Done anyone here use the Samsung S22 5G on Public Mobile. Thanks.

Danchvn by Model Citizen / Citoyen Modèle
  • 8 replies
  • 0 Bravos


Why is it not accepting my payment credit cards all good

kleinser by New in Town / Nouveau en Ville
  • 3 replies
  • 0 Bravos

wrong IMEI

I entered a wrong number in the IMEI section, How do I change it? 

ann_gulliver by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Top Ups

How do I stop the system from allowing automatic top ups via the phone. I don't want top ups to be authorized - just the monthly account fee. Please advise on the process to stop the allowance for top ups. Thank you.

Rogsmobile1 by Good Citizen / Bon Citoyen
  • 33 replies
  • 0 Bravos

US Plans on 3G

Planning on driving from Ontario through the US back to BC and am looking at setting up some ad-ons for the drive. 5 days maximum. The fine print says most 3G plans aren't working or something - I basically just want to set up basic talk/text/maybe a...

jGil189 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Making a my account,

I answered a question wrong. My daughter was helping me and asked the question what's your plans cost I said 45 I mean 40 but she didn't hear me say 40. I just topped up last night with a voucher one for 10 one for 25 and I had a balance of 13 so I h...

awhitford by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! cannot get into account self-service

while registering my SIM and creating my account, the timed-out and crashed. My SIM was activated by I was never able to confirm my account password.I'm stuck where my account exists but cannot reset my password or get into my account self-service. A...

Promo not added to my phone plan

Hii just activated my public mobile account yesterday and when I was checking out I put in the promo code 12MONTHS2GB yet it hasn’t been added to my plan. please add it as it’s the only reason I even switched to Public.

fengy by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

I didn't place the order#306595 on Sep 20, please cancel it.

Hello On Sep 20, I got an email indicating I placed an order#306595.But I didn't place it.Please cancel it ASAP. I tried to contact service support, but there is only online support. I did create a ticket, but doesn't give me option to describe what ...

CommUser by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

NEW 2GB plan with 4G speeds $37.50

A new plan popped up on PM. It's the 2GB 4G speed plan for $37.50. Says it is for a limited time. Good for low usage consumers but don't want 3G speed.

LeePublic by Deputy Mayor / Adjoint au Maire
  • 11 replies
  • 2 Bravos


Hi my plan just renewed today Sept 22 yet it’s saying I have already used 1.89gb of data. Impossible. What’s going on? Please help. Let me know who I can contact on this. I need this corrected. 

odonnellcrln by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

verification email

Hello,I am trying to log in to my account to renew my plan which has expired. Unfortunately my email address was deactivated my my university last month and is no longer functional, and i have not yet updated my email address in my account. Anyway i ...

jsomoye by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


Hello,I'm wondering if I change my plan ($25 to $15 or $15 to $25... etc.), will i lose loyalty and autopay rewards? Or as long as I continue to use the same account, will i be able to continue receiving these rewards? Thank you!

Mana-Canada by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Sim Card Suddenly Stopped Working

Hey All, My sim card suddenly stopped working. I had the sim card and same phone for over 6 months. Always on automatic payments, and always paid on time. The phone says, Emergency Calls only. Tried the sim card on a different phone. Same result, eme...

euhenp by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Email re order of SIM cards

I received an email saying my SIM cards are on the way, but I did not order more. How to I check to see if there is an order, and how this came about?

Tiffany4384 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! porting

I registered yesterday with Public,they sent a request to my old provider to port my numbers (my wifes and mine)but we never recieved a sms from rogers.Now theyre saying I need to get Public to resubmit authorizion form for portib.How do I do that?

wasbandit by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Can’t reset password

Followed all steps phone working fine but locked out of account and can’t reset password. Followed all steps multiple times including waiting 3 hrs for reset…

Lynsey by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Account Usage balances are not being updated from Old Pay Period

I have only used:36 min of phone mins and 4.26 MB of data since my last renewal of payment. Why is it still showing my old amount of usage?31 mins and 209.18 MB of data were used. It usually updates at 12.01 am on my renewal date (Sept 20th ) Thanks

trooper0169 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Enough Funds but plan didn't renew.

Hi, I have a 20GB 4G data plan, however plan didn't get renew even I have more than enough funds. I tried to pay it manually payment get accepted but plan still didn't get renew. What to do ?

kareervanita by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Revert back to old/original plan

I changed to a higher data plan while I was away from home and now would like to go back to my old plan. However I don’t see that same plan option available now that I want to change back to it.

Leano by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! New sim charged to credit card but I didn't order it

I recently switched my mother from Koodo to Public. I purchased the sim card for her about 2 months ago and she has been using the new account since. However, I received an email yesterday telling me that my order for a sim card is confirmed and bein...

Sugarcrisp by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos