Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi just bought a new iphone. I transferred my phone number. And I purchased a new eSIM. But I don't think the plan is transferred to my new eSIM. can you help?
Why does my phone say no service public mobility ? I just signed up and thought it was all set up ready to go
Can anyone please let me know how to contact Public Mobile. I need to contact Public Mobile urgently. I tried to put community-notifications@publicmobile.ca address but it shows no matches.Any help would be highly appreciated.Foyzer
Hello, My Last Updated Oct 25, 2025 Last Subscription CycleSep 04, 2025 to Oct 04, 2025 My subscription ended 21 days ago and when I hit the renew button and go through the renew process it does not work and keeps telling me to try again later. I ha...
Hi, I am currently a Rogers customer and interested in switching to the $40 Public Mobile plan. Could someone please explain the process for porting my number from Rogers to Public Mobile? Specifically, I would like to know:Are there any fees or char...
I have a package of unlimited talk time within Canada, but I got a message from public mobile saying that you have limited talk time left. Has anyone faced the same problem?
Why I can't text messages on my phone? I always got a message "sending failed". I tried sending several times but to no avail. What should I do?
Just got this public mobile sim card in the mail but when I transferred my old number and everything to it and put it in i get a notification every 10 seconds saying "No sim card inserted" the sim is in all the way and everything, i restarted my pho...
My spouse lost SIM card and can’t login to public app or website as it’s sending 2 factor authentication code to the phone number so how she can order new SIM card and activate new SIM card with the same phone number she has now ?
I want voicemail completely off my phone not just disabled or some hack to stop leaving a message I pay for the subscription, I would like to have the addon options that come with it my choice. This can be a deciding factor
I have already ported out my number, how can I stop the pre-authorized payment.
how do i find out how many uk minutes i have left?
I ported my number from Rogers yesterday. When the port was complete it worked for 15 minutes. Then I couldn’t reply to non iOS texts.Now my phone won’t connect to the network at all.any guidance is appreciated!
My wife and I both have our phones with Public. I have been able to renew the payments for my phone, but we have had no luck with my wife's phone. I don't know if her account has been terminated or if the info has just lost--but we can't connect to m...
my husband is coming over to PM. How do I get rewards for this?
How do I change my email address?
My wife and I changed our plans to take effect next cycle. He plan cycled 5 days ago and the change never took effect. Mine will probably be the same in 2 weeks. How do we deal with this
I lost my phone so I bought a new sim card and i’m trying to activate it on my account, but it won’t allow it without a code sent to my lost phone
How can I log into my public mobile account without access to the registered email address? My old email was hacked.
I signed up for this, tried to contact people (it’s all bloody AI so I can’t get a **bleep** answer), and nothings working. My problem is I signed up, got a new number, but nothing was working because my old number was still connected. Deleted old nu...
I am going to Europe next year , does Public Mobile offer any international coverage in Europe ? I am looking for data, call and text. I can see they offer US and Mexico.
I Lost my phone yesterday; I can't login to my emails because I need 2 step verification with my phone number. My Passwords are all saved on my emails; including the one for my Public Mobile account.how can I get a new sim card without logging into m...
Have just purchased a subscription, and downloaded the app (to activate my esim) - but app will not allow me to login. When I hit the Log In button, I receive a "Login Error. Please try again later" message. Am on a Pixel 7, have set default browser ...
I purchased a sim card , activated it , installed in phone but can not make calls. Phone shows sim card as a network public mobile
I have 3 Phones with Public mobile and have refered 3 customers to Public mobile. My subcription plan was changed but I never changed it. My Wife and Son are still on the Subscription plan that I was changed from. Please reinstate my last plan back...
Lost access to email and password
Hi All, I recently changed over to a dumbphone (TCL Flip) and I can’t seem to get MMS to receive or send. I de-registered from RCS and I double checked the APN settings. This is what they are set at and still nothing. Hope someone knows why. APN: sb....
I am supposed to be getting 5G speed but every time I go out of a Wi-Fi area all I get is l i t e why is that it seems very slow thank you edited by computergeek541: changed category label as discussion is unrelated to My Account/Public Mobile self ...
