My account

[Kymaia35]

I am having trouble accessing my account. My plan could not be renewed today because my payment information has changed. 

I have not been able to acces the account for a few weeks. I keep getting prompt to subscribe to the can-us-mex plan. 

how can my access to my account be restored. This is very frustrating things are changing all the time. 

[Chalupa_Batman]

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@Kymaia35 wrote:

I am having trouble accessing my account. My plan could not be renewed today because my payment information has changed. 

I have not been able to acces the account for a few weeks. I keep getting prompt to subscribe to the can-us-mex plan. 

how can my access to my account be restored. This is very frustrating things are changing all the time. 

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Hello @Kymaia35 

If it's asking you to subscribe again, customer service needs to reconnect your email to your account.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Kymaia35 

quickest way to get the service back first (and deal with the login problem later) is to buy a voucher from Shoppers drug mart or gas station (like Shell) first, then load the voucher using *611 from your phone or by calling 1-855-4PUBLIC from another phone

to get the login working again, first try using Incognito/private/secret mode on your browser.  Or ask PM support agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage