RCS issue. Android and iOS chats not coming through

[Gouls]

I tired all the steps in this community to resolve an RCS issue. A PM agent provisioned my account as the final straw and now I HAVE NO CELLULAR DATA. The agent that helped me ghosted me. Does anyone know what to do? Has this happened to anyone else?

[Gouls]

Except keep RCS toggled off. Don’t turn it back on. SMS is going through to those group chats now and I can see replies.

[slusagm]

@Gouls 

yes, i suggested that earlier.  thanks for confirming

[Gouls · Accepted solution]

I seem to have figured out a resolution (that’s working at the moment) and sharing in case it helps anyone with what my experience has been.

Reboot phone

go to Settings/Messages/toggle iMessages off

scroll down to RCS and toggle off

reboot

go to Settings/Messages/toggle iMessages on

reboot

test a group chat

thank you to those who provided input. 

[slusagm]

@Gouls 

not really sign out from iCloud

check the Settings menu for My Phone Number.  Manually remove the phone number, reboot phone and add it back

[Gouls]

Remove the phone number from settings? Re-register to iMessage? Do you mean sign out of iCloud?

I’ve rebooted my phone and it’s not doing anything different.

[slusagm]

@Gouls 

this is not a PM issue.  After a sim is reprovision, the iMessage sometimes need to re-register some hoow.  You might want to remove the phone number form Settings , the reboot phone and reenter phone number to re-register iMessage for iMessage, Group Chat and RCS to work

[Gouls]

iPhone Air. Ottawa ON 

[hairbag1]

@Gouls 

what make / model is your cell ? Where are you located ?

[Gouls]

iPhone Air and yes I know it’s compatible because I’ve been with PM for over a year. The new agent in my second ticket to get this resolved said my phone wasn’t compatible and now isn’t responding either.

[Gouls]

I tried these steps and it didn’t resolve. Again my NEW problem after the PM agent provisioned my account now has disabled my cellular data.

[slusagm]

hi @Gouls 

if only group chat and rcs is the problem, you have to disable Group chat and RCS first, wait 15 mins and reboot phone and then reenable it for the app to re-register both services

[Gouls]

I’ve been with PM for over a year and outside of the group chats with Android and iOS phone numbers I’ve never had a problem until my account was provisioned this morning.

[slusagm]

you have an iPhone? if you have iPhone 8 and later, it is compatible.  

[Gouls]

Thanks for the steps. I’ll try. I did resubmit the ticket and the last reply I got was that all of a sudden my phone isn’t compatible? I’ve been using the same device for the last year+!

[slusagm]

no one will try to ghost you

you sure your mobile data is still on? and check if the PM sim is the only on there and only one enabled, try reboot phone (especially if you just joined PM, make sure your old sim card or old esim is removed or disabled)

and we are just customers here.  If it is an account problem, you have to continue replying PM agent and ask them to reprovision the account on the system

[hTideGnow]

hi @Gouls 

first , try Reboot phone and click Reset network settings and your data should work

if not, check Settings , Cellular menu and make sure PM sim is enabled, label is set to Primary and make sure mobile data is on

if it still does not work, and if you are using eSIM, you can login to PM app on the phone and rebuy a new eSIM and it will fix it

last, if any issue still, reply PM agent and tell them there is further issue since you talked to them