[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan expired?
I was wondering if on my account when it says Plan Expired is that because it’s waiting for autopay to kick in!? And when exactly does that happen...? My renewal is today July 9
Resolved! Need SIM by tonight to get new plan right?
I messed up and didn't get to Walmart today to switch my wife to PM . If I purchase SIM online now I won't be able to activate the deal expiring today because I won't have the sim# right? Oh well my bad .I'll see what PM offers soon and change her th...
Need help with moving phones
Hi, I joined PM way back in 2013 so I had the old sim card since then. Now I got an iphone and I have already recieved the triple punch sim card. I have installed the sim in the iphone but i need help activating it. There is a form online that I have...
Unnlock my Phone
Hi There, I would like get my public mobile phone unlocked. Please guide me or support me on this. Let me know what all the information required. I am not a Public Mobile customer at the moment. Thank you.Regards,Silvi P647 xxx xxxx
Got my old original PM number suddenly.
Cannot get my current number back. Even my account does not sho**bleep** anymore. I'm still within my monthly plan... ?! Thanks
Resolved! Tracking Data Usage with Android
So I'm on the 250MB plan - and using Android 'Data Usage' to track my data. The problem I have is that it only tracks data by the month, but of course I'm on the 30 day plan (like I think most people). Is there any way I can change this to just track...
Generic Error when clicking on Plans and Add-On to check data usage
Hi Got this message when checking for data usage as I got a warning for reaching close to my data limit. Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login P...
Reseting Password to update CC info
Hi I cannot remember my password and I am not receiving the emails that reset my password. As such, I cannot update my CC info to re-establish my phone. i am in need of assistance. Please help me either update my CC info or reset my password so i ...
SELF SERVE RESET ACCOUNT TO SWAP SIM CARD
Hello, i'm trying to do a sim swap because I lost my phone. I cannot connect to my selfserve account and when I reset password I never received the email to reset. Can you help?
Resolved! @moderator_team Unable to Register Phone Number.
Hello @CS_Agent, I am trying to register, bought a SIM Card, I have it with me, I am trying to register my account now to activate it, when I click on the create account button I am met with a vertify your phone number page which says my current line...
Resolved! Snap shots
Would it be a good idea to be able to include snap shots to help others ? Per instant of a snap shot of rules and regulations and where to find information? I have noticed you can not include pictures on disscutions which could be very helpful ? Or p...
Resolved! Locked Bell phone nightmare
Hello everyone. I'm new to Public Mobile and i have a problem...The story:-Purchased a Public Mobile SIM card / joined the club.-Canceled Bell Mobility Service and xfered phone number-Loaded up PM SIM card and inputted an incorrect Unlock code three ...
change phone number
I just changed my phone number from Fongo and the message shows successfully , I can call ,but cannot receive the phone . please advise
Resolved! Had to Activate the SIM in store - no referral reward
Hey peeps, I'm very new here. I just got my public mobile SIM and so did my mom, and we were told that we couldn't purchase a public mobile SIM without activating it in store (Walmart). I was hoping to get one of us a referal bonus, but I feel like I...
Calls Going Straight to Voicemail
Hi @Moderator_Team, I am having the same problems as this user:https://productioncommunity.publicmobile.ca/t5/Discussions/Calls-not-coming-through/m-p/137680 A large portion of calls are going straight to my voicemail. Often I will have someone call ...
quick charger question
The charger I have from my previous phone is 5V at 2.0A, is it ok to use? I know that the quick charger that my current phone manufacturer (sony) sells is 5V at 1.8A. Also is the USB cable a factor in quick vs. normal charging?
Inconsistant Titles
New Rewards handed out (4 hours ago) and titles changed again Congrats to everyone but new titles every month are getting confusing!
Resolved! Lost SIM card before creating an account
I got PM service at Walmart. I lost my SIM card before I created my account (selfserve.publicmobile.ca). I received a replacement card from Walmart, but I'm unable to register the card.When I'm trying to create "My Account", system is texting a verif...
The Self-Serve Portal has a Glitch, with CC Payment issues that requires Tune-up
There's an issue with the Self-Serve Portal. When I try to pay Amount due, I get strange message Bal is enough to cover A/C, BUT Bal is $0.00 When I click Pay different Amount, and do so, all is well, BUT on Main Menu of Self-Serve Portal, Bal sta...
Data add on
I need a data add on would like 4g would it be better to change my plan all together or just get the add on ??
sim card faulty
I was trying to activate the sim card I purchased online. After picking the plan I wanted an clicking continue, the "processing" icon appeared and eventually timed-out. now the account I tried setting up is not allowing me to sign in saying "email ca...
Resolved! I want to sign up
Hello, I want to sign up because the prices are amazing. However, there is not much information on this site. When I called the number, apparently they will only help you if you have a phone number with them. I was looking at the deals and some de...
Resolved! New data add-on removed old add-on
I was reaching the limit on my data add-on and long-distance add-on and wanted to be proactive and get new add-ons for both before they ran out so I wasn't suddently without data or long-distance if needed. I had an existing 1G data add-on that had a...
Resolved! Voicemail won’t answer
I’m new to PM and I seem to have everything working fine except one thing....voicemail will not answer. If I can’t answer the phone when someone calls I would like the call to go to voicemail but instead the caller is just cut off!! Does anyone know ...
Resolved! Checking your number
Hello everyone, does anyone know know how we can check our phone number. I just got started with the sim today morning but seemed to have forgotten the number I chose, how can I check that?
Resolved! No service
So, this happened with me today, I turned off my cellular data and my mobile showed no service. I tried to restart the iPhone and reinsert the sim, nothing happened but then I went to my cellular and turned it on and the sim network was back working....
Resolved! Tablet won't connect to data
Hi there, I just picked up a Public sim for my tablet. I have an LG G Pad 3. I verified the network bands and they should work on both the HSPA and the LTE connection. The APN settings are correct. The sim works in my phone so it definitely is relate...
SIM card doesn't work in a quad-band GSM phone
I bought and activated a SIM card at Walmart for my old basic quad-band GSM phone but it doesn't work. Only emergency service is available. Is there anything I can try other than buying another phone or have I just wasted fifty bucks? The phone in qu...
Walmart in Richmond BC
I had a wonderful experience with the sales agent at this Walmart. He was very informative in explaining the free SIM promo and was very knowledgable with the $40 4.5GB plan offered by PM. He helped me set the account and the gave me the maximum cred...
4G 4 GB $40 Province-Wide talk VS 3G 4.5 GB $40 Canada-Wide talk.
Hi there, I would like some advices regarding my current plan (12 GB x 3 months $40 Province-Wide) to switch to (4.5 GB x months 3G download speed Canada-Wide). Promotion end July 9th. I know that LTE or 4G is the best current signal, but my doubt i...
