Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how can i reset my account i did try used my email and my phone numbers and couldn't reset
Hi guys, I hardly ever use my phone for calls, so I chose a "no-talk' plan and just wanted to pay for the minutes I used. I bought a 400 international and Canadian minutes add-on, but can't make or receive calls. I guess I have to change my plan to i...
Is it possible to transfer my existing plan to another phone number for a 90 day plan, then switch back at the end? I want to do this because I will be going to the States but I want to keep my plan going to get the loyalty reward, and I want to let...
I signed up for a talk only service $60 for 3 months. I should have signed up for talk and text for $75 for 3 months (even though I do not send texts) because people (mostly telus) keep trying to to send me texts and I keep getting these ammoying mes...
Any 911 fee ($1.15 applies for Sasktel user) charges for PM user for each device?
If i opt for the $10/mth plan, and set up pre-authorized credit card payment. Will they just deduct $10/mth? I know Sasktel minimum deduction is $20/mth.. Plus taxes... Are they based on our province tax rate not HQ Ontario?
Hello @CS_Agent. I added US roaming and after a few days of usage in the US, got the note that I had used 95% offf. I quickly added another roaming so that i wouldn't be stuck with out it when i needed to call Uber or something in New Orleans. Now - ...
Activated a new line yesterday and it definitely was not smooth sailing. Thought I would share some of the errors I encountered and solutions so as to help any newcomers.Tried 3 different sims that I had purchased last November to have on hand and e...
Some of my friends said me that using Adobe Illustrator on phone it's strange. But yesterday I think they were right, I've no thoughts what happened, but my .ai file that I was processing during some weeks stopped opening without any reasons. I reins...
Apparently both mine and my wife's phone numbers have been targetted as part of the new wave of one second dial scams that is hitting the Toronto region. I get 5-10 of these calls every single night. Different phone number every time, so adding to th...
Hi. All the texts I get from Public Mobile for alerts, updates, etc are in french. How can I change these to english?
I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please l...
I just recently got a samsung S9. every other day. No one would be able to call me and it will go straight to VM. I called samsung, and confirmed i do not have any DND mode turned on or anything similar.They told me to check with my provider. Scena...
Hi everyone and @Moderator_Team, I've done some research on this and have gotten some conflicting information as to whether the Long Distance international add on works for receiving calls outside of Canada. To my understanding, the 400mins $15 add o...
Is there any chance public will get this? I would love to have LTE still work when I am on the phone. Also better call quality would be nice...
I let my plan lapse 2 days ago as I was switching to another carrier. My account says my account shouldn't expire till July, but when I called my new carrier to get my old number moved, they said it has already expired. Is there no way to get my old ...
Hello, I have the $35 talk, text and 500mb plan and am experiencing a problem. I have a notification to sign into the network but when I try to do so it says I am unable to access the web. If someone could look into my account and make sure everythin...
I activated my phone 2 days ago I wanted the $25 plus I gave me the $20 plan I was left with $5 I went back to the store and I bought another $5 and I added it because I saw you could add on for international texting I still added it and I still can'...
HI I went on the website today and i paid the balance that was owing and now is cleared but when i try to use the phone its coming up that i need a long distance plan and i never before and i used it fine i cant make any calls at all......please help...
I am travelling to Spain and would like to send texts to Spanish numbers and to Canadian numbers while I am there and also receive all texts. Is there a plan that I need to sign up for? Not at all clear on website. Also interested in data roaming ...
hi public mobile community ! would I be able to receive text messages outside of North America as the roaming states it is for US. thank you in advance !
This month I changed the new plan, but on the deduction day, the checking account has been deducted, but the mobile phone plan is still suspended. Please help to find out how to solve it. Thanks @CS_Agent
No idea who I'm sending this to. So strange, but I'm a happy camper here with this service.I've already spent $10 on SIM, and then another $50 on a voice/data plan, but after 24 hours, I'm still unable to use data service. I can make phone calls and ...
You can earn rewards for referring a friend,one dollar off your bill monthly for every friend you refer.This month Public Mobile has a promotion,when your friend registers his sim card online and gives your name and the referral they will receive a $...
Hello! I am new customer, bought the $50 plan, but I do not know what is happening because internet is not working and I can not make calls, it says that the plan needs to be activated, however I bought everyrhing on wednesday, april 18th.I appreciat...
Hey I switched my sim from my 5s to note5 and I can't call or text. It says service not available but sometimes it does show that I'm connected to public mobile briefly although I still can't call or text. Please help
Can any unused minutes to carryover to following month? If so, for how long?
Will i be able to view what the available PM cell# before i purchase the SIM card??? It's non-refundable shouldn't customer have the right to see it first before buying?
Too Inconvenient to go the Voucher route and wait for fix. This is an emergency phone. I used to have service with Public Mobile the other year (good terms). Trying to Sign up for new service, new email address, new SIM card. Selected phone number, e...
I just purchased an Asus Zenfone Max Plus to replace my old Asus Zenfone 2 Laser. After putting the Sim card in the Zenfone Max Plus, the phone can make calls, receive data and e-mails on Wi-Fi but not using the cellular data. Putting the Sim card ba...
