[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
renewals are not rocket science
I don't how why this is being so difficult for some folks.My second month expired yesterday. Needed to renew.I had some reward. I had some small balance. I had voucher value on hand. Entered it last night for the overnight renewal. In the morning I h...
Account Locked
HiMy account is locked. I tried clicking "forgot password" link and was told that an email has been sent which I never received.Please help! MOHPREET MANKOO
referral
I need a referral for today. First come first serve.
Authenticatiing accounts
Just notified by @Brooke_C that it's back to square one for now. Current system not ready for prime time. "Send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotte...
Resolved! need a referral
i need a referral code. im signing up for public mobile later today. Send me your codes to my inbox and a funny joke. The one that makes me laugh the most is the code I will sign up with. Good luck!
why public mobile can count up 31 minutes talking when I only talked 1 minutes.
I called to one phone , talked one minute and public mobile said I talked 31 minutes in this call . my plan is $10/30 days , only have 50 minutes to free talk . it means 2 calls like this , I have to pay extra usuage . Public mobile tries to ...
Change SIM Card PLEASE HELP
Hello, I have had some issue's getting my account running as I ported from Virgin. I can not access my self serve account and need to change my SIM so I will have a working phone again.My details are below Paul Hernandez Edited: Removed private infor...
difference between "UL Talk Canada and US" and "XXmin US&Canada" Add On
I am not sure if I have redundant elements in my plan.I have a Plan feature "UL Talk Canada and US" and then for some reason I added the Add On "200 min US&Canada Long Distance" . (I was going to the US and wanted to be able to make phone calls in th...
Why does outgoing text messages to short codes claim to be minutes?
While it's not a big deal, I'm still be billed correctly, but was just curious why it does that... I noticed that texts to normal numbers (the ones with (xxx) xxx-xxxx) show up as SMS but texts to short codes shows up as minutes. It does only count ...
I cannot purchase a us roaming talk text data addon.
Ned help I'm in the us my talk text data plan died today and I can't get another one. I have pre paid enough into my account and it displays other options but not the one I had or want. Any help would be greatly appriciated. Myhandyman
I have sent out 0 texts & was charge for 8 why was I charge 0 extra texts to my account
I have only sent out 0 texts & was charge for 8 why was I charge 5 extra texts to my account
Resolved! Cancel SIM Card order
Hi, I just ordered a new sim card, but I found out that Walmart sells it as well. I'd rather go pick one up right away rather than waiting for the delivery to arrive. Can I cancel the delivery for the card I just ordered online? Thanks
Based in Vancouver but have Nova Scotian number?
So I went down to London Drugs here in Vancouver and everything seemed to go great, I was given a 902 number for some reason and my phone isn't able to connect to the network.I am assuming I need to change my number and then it will work. I have chec...
data does not work
hii just activated the service at a koodo location. my data service does not work and i am registered with a 5gb data plan at 62 dollars. i have updated my apn setting to sp.mb.com and my data is still not working with public mobile. please email a ...
cant load my phone up with money in my accound couldnt log in and it says phone number is no longer?
please help cant acess account and put money in my account on phone my no.519 xxx xxxx tks
Auto pay missing
Hi all! Did the autopay reward change at all? I'm about to renew but I have 0 bucks showing up for my autopay in my rewards page, it should be 6. Can anyone advise/help? Thanks!
Changing plans effective immediately
I bought a new PM SIM April 23 with LTE 2GB and auto-renew every month. A couple of weeks ago my circumstances changed and I now need more data than before. I'm very close to running out of data and have more than a week to go before the new billing ...
Resolved! Data for 90 Day plans ~ 2GB
Hi guys so I’m a 23 year old who has gotten a 90 year plan hoping it be a awesome idea . I’m not here to bash public mobile or anything but what’s up with the data usage limits ? I can manage to use data up in a day or three days ? Depending on what ...
Resolved! Can't access self-serve - My Account
Hi There, need help asap, need to update my credit card, can't receive password reset emails, looks like something went wrong when I registered my account with PM, never received an activation email or password reset email, here are my details, pleas...
Resolved! When are Community Rewards shown?
Reading up on Community Rewards and I think it said they are announced the 8th-10th each month? Could someone confirm this? New to PM and trying to get used to things. Thanks!
Resolved! Picture Messaging/MMS
Hello, I amd new to Public Mobile. I think this help community forum is a very good idea. I have a question about picture messaging. I think this is also known as MMS. I have no data in my prepaid plan, hence, I don't have any access to Network Dat...
No incoming calls. Need help completing Port
it's been awhile so it's a semi emergency. Hope a mod see's this and PM. Thank you
Public Mobile Sim in iPad doesn't seem to work.
Have purchased the data add on to my plan but could not connect to the internet with my iPad. My iPad did recognize the Sim and I did have data turned on. Is there perhaps a special plan required for iPad?
Data not working on IPhone 7
Getting a little stressed out, I switched to PM because I was wanting LTE vs chatr’s 3G I did all the research before switching over, I’ve done all the trouble shooting required to set up my APN and still my data is not working! My phone is unlocked,...
Autopay Fail
So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........It's extremely frustrating to ha...
Wrong email during sign up.
Wal-Mart entered my wrong email and they can't change it. I can't log into self serve or community. Had to create an account using the email they entered to be able to contact public. Please help was so hard getting this far. Thank you.
Resolved! Incoming calls are not coming but outgoign is working
Seems like the porting isn't complete as it's been 13 hours. Does anyone know if porting takes even longer then this as from another cell carrier
Resolved! Live in Canada, Travelling to US in August
Hi,Travelling to the US in August. Will my phone work there? Curious! Thanks!
No Call Waiting!!!
Hello! I recently changed my to the promotional $40 with 4.5 of 3G Data. The costomer service representative told me that, i will keep all my options on the old plan. The only change is that, i can no longer have access to the "TECHNICAL SUPPORT" But...
3G reliability when it comes to Pokerstars lol
Hi all, I know you wont notice a big difference if you are doing the usual like browsing, emails and social media.....and I know you might see an issue with streaming/downloading large files. BUT is there anyone out there who plays poker on their mob...
