SIM card delivery

[Gayle]

I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful. 

[computergeek541]

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@Gayle wrote:

How do u get my refund?

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Assuming that hte moderators approve a refund, it will be refunded to the same payment method that you had originally used.  As stated previously, you must contact Moderator_Team to request a refund or reshipment of the sim card.  No one here (other than moderators) can issue refunds to you or deal with any account related issues.

[Gayle]

How do u get my refund?

[katiatall]

Must be lost in the mail.

[mynamejc]

Did you receive shipping notification? +1 to messaging mods to see what is up. I got mine shipped to me in 2 days. I'm in Toronto so it might've been close to their shipping centre.

[will13am]

@Gayle, because the moderator response times are much longer than usual at the moment, consider buying on from a retail partner (Walmart, K-Mobile, Wow Mobile, Koodo authorized dealer) if it is convenient for you to do so.  You can then seek a refund for your online purchase. 

[ShawnC13]

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@Gayle wrote:

I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful. 

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I think you will need to message the moderators.  A link is in my signature below.  Unfortunately they are swamped and could take a bit to get back to you.