ACCOUNT LOGIN

[Bazilee]

Hello,

  The email that I had used for my account has expired and is no longer accessible.  My phone is now active after buying a voucher but I need to get into my account to change the email and the credit card information.  How do I do that?

[softech]

@Bazilee 

The email address to Public Mobile system is just a login username.  If you remember the password, you can still login even you lost access to your email and then go to Profile > Manage EverSafe ID to update the email address 

But If you cannot receive 2FA code via SMS/email/voicemail and hence unable to open ticket, please use another email to setup a different Community account and DO NOT link a phone number to it. Having this new community account without a linked phone number, the 2FA will be sent to the email address only, you would then be able to create an Expert Messaging ticket. 

To submit ticket via Expert Messaging:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre