@Angiepants
PM has changed the support from Chatbot to Expert Messaging. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it. Having this new community account without a linked phone number, the 2FA will be sent to the email address only, you would then be able to create an Expert Messaging ticket.
