Porting issue - *Resolved*

[chrisv713]

I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

Update: it’s been resolved!

[Taknox]

Could you also message me the PM porting assistance team number? Having a nightmare transferring from Koodo

[computergeek541 · Accepted solution]

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@chrisv713 wrote:

I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. Its been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

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It should have been completed by now, but outgoing text messages shouldn't be getting affected by a failed or incomplete number port.  Please open a ticket and ask a Public Mobile customer support agent to look into this.

[slusagm]

there are many porting issue from Fizz today, it looks to me it is more a Fizz issue than Public Mobile.  But check with both Fizz and PM

for PM, there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote