PM doesn't really have a direct number to reach out to but an email only which is CS_Agent. However, you can try giving this number a call . I was told by Fizz's customer service that I can contact the number to get assisted with the transfer.
I am now in the exact same situation while waiting for my transfer to be completed from Fizz to Public Mobile. Fizz's been trying to help me out and really responsive on the issue but Public Mobile never ever got back to me after a few days that I se...