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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM needs more transparency on customer support

Heard replying timeline of several hours.The CS teams can be overloaded due to sales event - got it. Whether it is several hours, or several days, there has to be more transparency so we as a customer are able to have realistic expectation. There s...

UNABLE TO ACTIVATE ESIM FOR TWO DAYS YET CHARGED BY PUBLIC MOBILE

HiI made the costly mistake of jumping on Public mobile promo Jan 26, 2025. Since then the esim subscription have failed to activate. All attempts to reach customer service has proved abortive. I even walked up to the koodo and Telus store and they t...

Data Monthly Totals

Is there a way to find out how much data I am using monthly total amounts, without going into each month and adding the totals myself manually, thanks

re-activate an suspension account

I setup the auto-payment method using by my credit card. I recently received a new credit card number, but forgot to sign in and update the auto-payment with the new number. My acct now is suspended until I pay. I try to pay it through the phone by...

eSIM Not Working Since Day 1 – Network Stuck on SOS, No Support Response & Incorrect Charges

Hello Community,I’m posting here because I have not received any resolution from Customer Support, despite opening a ticket and sending private messages. I’m hoping a moderator or someone from the community can help escalate this issue.Issue Summary:...

Resolved! Re: Mises à jour du soutien : Solde éclair rabais de 50%

I had a dilly of a time getting my child's phone set up. We did get a profile signed up and initiated/paid for the subscription on Sunday night (Jan 25), but it took until Tuesday (Jan 27) to finally get his phone working and the eSIM transferred ov...

Help

I need help asap I potted in my number from rogers they approved it and is no longer with rogers and is with PM not isn’t showing

Transfer esim

Hello I am currently using samsung phone as esim, now I want to transfer e-sim from samsung to Iphone 17pro

Data not working

My data doesn’t seem to be working just wondering why

Resolved! Buy minutes

When I tried to call out this morning, I got a message that I had to buy more minutes. It gave me. * number to do it, but was not allowed to. How do I buy more minutes? My Public Mobile App on my phone is not opening. I have had Pub Mobile for two ye...

How do I access my tickets?

I submitted a ticket a couple days ago and I never received an email or other notification regarding it. It is time sensitive and would like to check on the status of it. I am unable to locate any record of it on my account page or in this community....

Koodo prepaid port failed – refund for SIM and first month?

duplicate thread

Refund for an add-on

I purchased a data 5GB add-on thinking my monthly renewal was not until a week from today. Turns out I got the date wrong and I no longer need that 5GB. Does anybody now if Public Mobile will refund me if I no longer want this add on?

I need my PUK Code

I accidentally blocked my eSIM on my iPhone.It is asking me for a PUK Code.All support is appreciated. edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Hi there,

I am having trouble accessing my account. I believe I had cancelled the service 2 months back but I am being charged for last 2 months. When I try to login with the username and password, it says invalid. I tried to redrive the email and password say...

No incoming calls or texts

hi, I recently took advantage of the offer. I’m able to call and text fine but I don’t receive anything. I transferred from freedom and I said yes to the text. Any help?

Porting Out of PM to Lucky Mobile

Hello I ported my number out of PM to Lucky Mobile. I received the text message stating YES to port out, but it appears that my number is still with PM? Can someone help with this?

Promotion

Hi, we missed 50% promotion, is there any way we can get that deal today? I’m trying to change mine and my moms phone plan to public.

No mobile data service

My phone says "no mobile data service. Temporarily turnded off by your carrier for SIM 1" How do i get my data turned back on?

Resolved! Connecting to Network Issue?

Hi all, I transferred from Freedom Mobile over to Public Mobile January 24-25 around midnight, and I have been able to receive and make calls, but not send texts or access data. I get a message saying "You may be out of data with Public Mobile," and ...

Rewards

HiI sent my reward link to the friend, he joined using my link, but non of us got anything

URGENT: SIM Card Delivery Status

Hi Customer Support,I recently subscribed to your new plan and ported my number from Fido. However, I have yet to receive my new SIM card.Could you please check the shipping status for me and let me know when I can expect to receive it?

I want out, not sure I'm in

Hi there, after much trepidation reading reviews of this service, I opted to purchase the $40 50% off plan at $20+Tax.I've been charged the $20, but have not been able to activate after infinite attempts and trying to get support. I've seen enough of...

Was Unable To Access Sale

Hello!I was trying to take advantage of the 50% off sale the other day, but kept getting screens that indicated that the traffic to the site was prohibiting me from accessing the next pages. I was hoping to open up a ticket and receive support on thi...

Resolved! Billed Twice and CS_Agent has not Responded in 2 Days - What do I do?

Hi PM Community,I signed up for PM services on Monday Jan 26.I was initially billed for my first month on the computer.I was then billed the same amount again on the app in order to activate the plan.The app did not recognize I paid already on the co...

Resolved! Account PIN

Tried to change my account pin and it asked for my user name. Is my account user name my email or my community account name?

Re: Not able to receive incoming voice calls and also not able to send/Receive text messages.

Please help I have the same issue. can call but no incoming calls after porting from rogers. Why is it hard to find a support from Public? Having 2nd thought moving other family's service. It's been 2 days and still unresolve after creating a ticket....

Hidden VPNs on Public

I just switched from Fido to Public Mobile. I have a few game apps that I play and on Fido they were working fine on wifi and data. Since switching these game apps will still work on wifi but not on Public Mobile’s 5G data. The apps think I have a VP...

Activating Sim

Hi, Brought public mobile plan, I’m yet to activate as didn’t get my SIM card yet, hence requesting for eSIM so I can activate it now.hence requesting to share a eSIM ?thanks.

how to remove credit card information from the account

@CSA_PMHi Support,I don't want to use my credit card, I prefer to use vouchers, how do I go about removing my CC information from the account.Thanks.

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