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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9736 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Resolved! Charged for something I don't have

I recently helped a friend set up a new phone with public mobile. There was no number to port over - completely new phone and required a # in order to set it up. Her credit card information was entered and she was charged but we had difficulty as we ...

TMC1 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Resolved! Biweekly payments?

Does anyone know with public mobile, am I able to set up bi-weekly payments?

Jane82 by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 0 Bravos

Resolved! Koodo Phone Number Transfer

Hi,I'm having troubles transferring my Koodo phone number, hoping a @CS_Agent is able to assist.Thanks,Klay

Klay by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Resolved! $30 20 GB 5G - Does it work in the US ?

So I lack clarity on the offer. I subscribed because of this text in the description. I don't have service in USA, which I supposed to have. Beforehand I communicated with PM support but did not receive clear response. Is it scam?In 'Offer Details' i...

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husky by Great Neighbour / Super Voisin
  • 247 Views
  • 7 replies
  • 1 Bravos

Resolved! Error when transferring phone number

Hi,I am transferring a phone number from Fido and I got the authorization message. I replied YES but then received a text say "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID..." I ...

Resolved! SMS in India

I am going to India and I want check, can I receive SMS send from Canada in India on my phone or not. I am public Mobile customer since 2 yrs. and I have 3G $25 plan. 

BKPATEL_CA by Great Neighbour / Super Voisin
  • 305 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

Why do you not just automatically take my monthly payment out of my registered bank account, instead of putting my account on freeze.

maryheavyn by Good Citizen / Bon Citoyen
  • 139 Views
  • 3 replies
  • 1 Bravos

Activation

Hi,I initiated the port, but I haven't received the sms from my old carrier. What can I do.Best William

Willgn717 by Great Neighbour / Super Voisin
  • 118 Views
  • 4 replies
  • 0 Bravos

Resolved! Switch 15gb 5G to 20gb 5G Keep old points system?

HelloCurrently on the $35 15gb plan and would like to switch to the 20gb plan if possible.Currently on the old point system and have a 10% rate plan reward.Just wondering if they would carry over?

SC123 by Good Citizen / Bon Citoyen
  • 176 Views
  • 4 replies
  • 0 Bravos

US roaming not working

I am driving blind here people. My roaming package isn’t working and I have followed all the troubleshooting steps. Ticket service isn’t working and that by itself is just ridiculous. Can someone check out my service and get it running please 

Sundaypolo by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

Resolved! Register account when I already have one?

I have been with public mobile for years, however when I log in now it’s asking me to register my account? I have an account but I can’t seem to access it anymore?

Morgan5449 by Great Neighbour / Super Voisin
  • 142 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone number issue

Hi,I recently purchased a plan with PM that included an e-sim. However, I encountered some issues during the number transfer process. When I was asked to transfer my number from my old carrier, I did not receive the text message. It is possible that ...

Livia2 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

Resolved! black friday deal - upgrade for current customer

hello, I am a current pulbic mobile subscriber, I see some very interesting offers for new subs, and I would like to get something comparable considering that I have been a public mobile subscriber for years.what can you offer me

slowjammer by Good Citizen / Bon Citoyen
  • 257 Views
  • 6 replies
  • 0 Bravos

Invalid voucher

I bought a top up voucher at irving this morning an when I enter the pin it says invalid voucher anyone have this problem an how do I activate it

Dana69 by Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

Resolved! eSIM

I am a new customer and I can not downlaod my eSIM on my iphone

Janetde by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Black Friday deals

For How long are the Black Friday deals on? If I switch to 30G, 4G for a $34 deal today, would the new plan start when my previous subscribed plan would end or right away? 

Pashmak by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 1 Bravos

Black Friday Subscription Change

I am currently on a $120/90-day plan and changed my subscription to the ($34 5G 20gb) plan on my next renewal.I later became aware of the newer ($34 4G 30gb) plan and wanted to switch.I read one of the answers in the forum saying to cancel the subscr...

Freckler by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Payment processed but account configuration error

I recently made a purchase for a plan and entered my payments. When I processed the payment, I received an error that the payment was processed but to reach out for help because there was an error with my account configuration. What does this mean? D...

Hurry by Great Neighbour / Super Voisin
  • 89 Views
  • 1 replies
  • 0 Bravos

Resolved! Receipt & Actual Charges Different

Hey community! Just returned PM after some years. Lots awesome perks here have stayed, especially here!Question!when I signed up I was charged $34 + HST of $4.42 = total of $38.42but I checked receipt it’s $34 + $1.7 (GST) + $2.04 (PST) = total of $3...

Freemelon by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

My account is on hold but I already made a payment

My account is on hold but I made a payment for the amount of 168.00$ on August 28, 2023. I purchased three months service from November 24,2023 thru to February 22, 2024. I paid for the promotional 5G 60gb per month for 90 days.  Please advise on how...

WpgJets204 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

the rank level of Public community

may I know the exact level of public community, could someone please explain to me, I am curious about updating method and whether my current level will drop after the community's activity level drops?

Gwanzi by Great Citizen / Super Citoyen
  • 249 Views
  • 5 replies
  • 0 Bravos

Porting 2 numbers from Fido Multi-Line Account

Hello,I am with Fido and I am the account holder with 2 lines on it (Phone # A and Phone # B). I am on Phone # A and my mom is on Phone # B.I want to switch both numbers to Public, which way should I do it and with what information?Am I able to port ...

Burhan by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

My account was overcharged

Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going

Yanannaj by Great Neighbour / Super Voisin
  • 238 Views
  • 9 replies
  • 0 Bravos

locked out

Another in my home is locked out and unable to reset the password no matter how long they wait

Sins_of_Parn by Great Neighbour / Super Voisin
  • 72 Views
  • 1 replies
  • 0 Bravos

I am locked out of my account

Hello I am locked out of my account and have been trying to access for months ... Please Help  

Sharp01 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

CREDIT CARD

HOW CAN I DELETE MY CREDIT CARD ON MY ACCOUNT 

SERRY by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos
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