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Forum Posts

Resolved! No Service, Can’t access account, no response from CS?

I’ve been a Customer with PM for about 3yrs and never had any issues until recently. I changed my plan last month (renews on the last day of the month each month) but never noticed an upgrade. Figuring it would change when my old plan expired I never...

Anjigirlv by Great Neighbour / Super Voisin
  • 15 replies
  • 1 Bravos

Resolved! Help recovering account info

Hello, I need help accessing my account info.The email that is currently linked to the account was hacked an I no longer have access it.I am unable to change the credit card as it has expired and am unable to change it.The account is inactive current...

nfdf33 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Having issue to transfer my number

My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?

siyuzeng by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

No service error

I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.

Freshjive97 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! When will US roaming add-ons begin?

According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...

hycm53 by Deputy Mayor / Adjoint au Maire
  • 12 replies
  • 0 Bravos

Resolved! Vouchers from Walmart

Did PM have a tiff with Walmart about selling vouchers? I went there in August to pick up my usual monthly vouchers and was told they "no longer sell" PM vouchers (in a very condescending manner at that) like I was asking the black sheep of the cell ...

cprnicus by Good Citizen / Bon Citoyen
  • 17 replies
  • 1 Bravos

US roaming not working

I 've been in the US since Sept 12 and purchased a Data, Talk,Text bundle before I left. My phone would not work here until I purchased a Text addon and a Talk addon. I have had to do this every 10 days.Plus renew my Data, Talk, Text bundle. This has...

kloo by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Service quality?

Hello all, I’m worried I’m going to have weak service / signal with PM — I’m at home at only getting 2 bars. Calls incoming are quiet in ear as well.

jonathanthi by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Cannot receive incoming calls — only can make outgoing calls.

Signed up for PM last night — testing outgoing calls and it worked fine. (Although the voice audio from the receiving end was VERY quiet?) However, I cannot receive incoming calls. My partner calls me and it says on her end that the number cannot be ...

jonathanthi by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Suspended Account

My account was suspended when my credit card was put on hold until I made a payment. The credit card is now active again but I can't login to my public account to make my payment? When I try to login I get this error messageHow can activate my accoun...

JonathanHuras by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Cannot call with phone

Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it

JudyW by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Need to top up data

As I have used 75% data, I need to increase it.Kindly let me know how to do it.

Thanuja by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Scams in Private Messages?

Hello, I've been receiving PMs about signing up to win new IPhones and I'm not sure why? The links in the body of the messages seem super sketchy and I never click on them. Also, is there a way to block other users from messaging you here? Thank you ...

Callan89 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! SIM card locked

My SIM card is locked and I need a PUK NUMBER Please provide

Arleneie by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Changing plan

Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?

yssylove by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Bill's been paid but no service

Hi Public Mobile, The bill has been paid but i am not getting service. The bill was deducted from my mastercard. I tried looking for the phone number for customer support but there is none. As a customer this is very very frustrating. Please respond ...

Ann-young by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

New Public Points?

Hi Friends. So basically I've been with PM for about 4ys and just joined the new rewards program. I was on a 3g plan with 4.5g for 40.00 per month at that time. I've received a total of 6 bucks in discounts ranging from loyality ,auto pay and refer a...

_Here2Help_ by Good Citizen / Bon Citoyen
  • 18 replies
  • 1 Bravos

Resolved! How do you get help???

My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...

can't receive text nor phone calls

so.. i figure this started maybe a couple of days ago. I finally noticed that i wasn't receiving any text messages today. Looking at my history, the last message i received was wednesday. What is strange is that any text messages i send are received ...

hesho89 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! No service, need to keep old phone number, cannot update credit card

Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...

rayc1 by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Data Overage

Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...

maisiemanzer by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Overcharge

Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks.

jnjhchen by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos