No service

[Camaro69]

I can’t get any kind of service after waiting 6 hours from signing on to public mobile

[Camaro69]

Thanks for your help 

all is good now

[hairbag1]

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@softech wrote:

@Camaro69 if you are using a physical sim card now, go to the Sim Manager (or on iPhone Settings > cellular ) and delete the PM eSIM.

Then,  Reset Network Settings after a device reboot phone once and it should work  

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Sounds to me like Camaro69 now has esim, and struggling to activate it. 

[softech]

@Camaro69 if you are using a physical sim card now, go to the Sim Manager (or on iPhone Settings > cellular ) and delete the PM eSIM.

Then,  Reset Network Settings after a device reboot phone once and it should work  

[Camaro69]

The support team changed my SIM card by using eSIM

[hairbag1]

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@Camaro69 wrote:

How do I disable the existing SIM card 

I was given assistance to change it over to PM WITH THE HELP FROM the support team 

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Are you using hard sim ? If so, remove the old network sim and install the new Public Mobile sim.

[Camaro69]

Yes no luck

[Camaro69]

How do I disable the existing SIM card 

I was given assistance to change it over to PM WITH THE HELP FROM the support team 

[softech · Accepted solution]

@Camaro69 make sure your old provider sim card is removed, or if disable it if the old one is an eSIM

then check and make sure PM sim is enabled (toggle on Turn on this line on and set the label with Primary if you have an iPhone)

Next, Reset network settings after a device reboot

if you still cannot get it to connect to PM, you will need to engage support agent and ask them to reprovision the sim. Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there     

[hairbag1]

@Camaro69 

did you reboot your cellphone ? If so, now try a network re-set...see if that helps.