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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42504 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52652 Views
  • 182 replies
  • 30 Bravos

No network after switching plan

As above mentioned, just switch to this 60gB deal but now no data at all. Tried Al trouble shooting still no luck. Please let me know how to get customer service at PM. Thanks in advance! 

MimiKam by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

Retrieving a recent voice mail that was not saved

Hello, I received a voicemail 17 days ago and listened to it, but did not save it nor deleted it. I thouight It would save automatically. Currently discovered it is gone. How do I retrieve it? Is there any way? Thanks a lot!

RB18 by Great Neighbour / Super Voisin
  • 362 Views
  • 5 replies
  • 0 Bravos

Don't receive text messages

I can send text messages and people receive them. I can also call and receive calls. However I do not receive texts or media that people send to me.

Trent4 by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 0 Bravos

I Can’t change subscription

“Sorry, we're not able to process your payment at this time. Please try again later.”when I go to make payment it gives me this message. A couple things to note: 1. I am currently out of data and am changing to the $34/60gb plan. I’m currently on wif...

Jj15 by Good Citizen / Bon Citoyen
  • 222 Views
  • 2 replies
  • 0 Bravos

Resolved! 30GB data of Loyalty bonus.

 The following text is from public mobile in March, but I don’t get the 30GB data. Please help me with this matter. Thanks.Public Mobile here, delivering on our promise. We've successfully added the 30GB of bonus data to your account as a thank you f...

Xiangdong by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! Account not activated

Just setup my account and picked a phone number and the last step to activate account seems to be sending me SMS on a number which is not quite set up yet.How do I get out of this bottom less pit or the catch 22 scenario 

CrustyI by Great Neighbour / Super Voisin
  • 267 Views
  • 2 replies
  • 0 Bravos

Re: I want to talk to a Public Mobile Agent

firts i could not login whit my email and activate my account that one second my number was not transfert it still whit rogers that mean i am paying for two ligne the one off rogers and this one can someone help me here 

zonelight by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Trying to access online account

Hello,I am trying to set up a public mobile online account so I can change my phone plan to include more data.When I created an account it is telling me an account already exists with that phone number. How do I find the account, or continue with cre...

GrampaGary by Great Neighbour / Super Voisin
  • 157 Views
  • 1 replies
  • 0 Bravos

About Plan Can-US-Maxico for $35

I recently got my subscription with canada usa maxico plan for $35 per month .It saying unlimited talk to usa as well when I call to us always it saying long distance charges may apply so just wondering that is it really gonna added extra for my next...

Simran_04 by Great Neighbour / Super Voisin
  • 408 Views
  • 5 replies
  • 0 Bravos

Unable to update credit card payment

Hello,My credit card expires, and my monthly automatic payment is due May 15th. I have tried to update my payment details to my new credit card, but I get an error saying "unable to update payment". I have updated other services, so I know my credit ...

Public Mobile text offer 2GB's data / talk / text for $19

Son has a $15  plan currently, but rec'd a sms offer of talk/text and 2 GB's data for $19. Usually the $19 plan only included 1 GB data. Can he assume that if he agrees to this offer, the 2GB's will continue or is there some "fine print" he's missing...

hairbag1 by Mayor / Maire
  • 553 Views
  • 5 replies
  • 0 Bravos

Resolved! Not receiving OTP

Hello, I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there ...

Aliburr by Great Neighbour / Super Voisin
  • 432 Views
  • 5 replies
  • 0 Bravos

Resolved! Points

So I get two points for refer a friend then I am supposed to get 1.75 for my plan so they just gave me one point for refer a friend then I and only referred two people any ideas what’s going on 

car62 by Good Citizen / Bon Citoyen
  • 274 Views
  • 3 replies
  • 0 Bravos

Service And Data not working

My subscription supposed to renew today, but I didn't have it on. I have since turned it on today.However, I have no service or data on my phone. My account says my subscription is still active.I called another phone, it rings, but when I pick up the...

Cquence by Great Neighbour / Super Voisin
  • 202 Views
  • 1 replies
  • 0 Bravos

Data charge

Public mobile charge me for 2.5Gb of data usage for the same period when my phone tracked only 800Mb usage 

68-69 by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Samsung A16 VoLTE Support

So I am looking to get a new phone that has support for VoLTE. I have seen the white list, however it is quiet dated (The Samsung A53 that is listed is over 3 years old) so I can't tell for sure if a modern phone has support for it or not.I also see ...

Junkman42069 by Great Neighbour / Super Voisin
  • 1151 Views
  • 4 replies
  • 0 Bravos

Resolved! is PM merging with Koodo.

This is a MSG I got recently. What is going on? wanting us to switch to Koodo????   9:01 AM (0 minutes ago)   to me          Public Mobile here. Looking for a new device? We're teaming up with Koodo to give you an exclusive offer. Switch to Koodo tod...

Tekker16 by Good Citizen / Bon Citoyen
  • 2168 Views
  • 7 replies
  • 4 Bravos

some subscriptions are not available in my account

Hello,I have been with Public Mobile for over 4 years. Last year, my subscription was automatically changed from $15/month to $25/month.Now, when I check my account, the minimum available plan is $34/month. However, I noticed on your website that my ...

Chrisdang by Great Neighbour / Super Voisin
  • 251 Views
  • 3 replies
  • 0 Bravos

Mobile internet not working

Hello,I have been a long time happy customer. Today I woke up and no mobile data, mobile calls are working fine (can check voicemails no problem). Location: Lake Durham/Kawartha area.P.S. rebooted the phone a couple of times

MaximusPi by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

data

my phone says I have IGB of data my plan has 15GB of data  why des it post on my phone the old plan

formula4 by Great Neighbour / Super Voisin
  • 166 Views
  • 1 replies
  • 0 Bravos

My e sim is stuck on SOS

Had public mobile e sim for a while I installed holafly e sim for a vacation and didn’t turn my public mobile e sim off now my public mobile e sim is showing SOS. Please help urgently, I’ve tried resetting network settings, restarting phone but nothi...

Gg2002 by Good Citizen / Bon Citoyen
  • 217 Views
  • 3 replies
  • 0 Bravos

So frustrated!

I’m trying to update my credit card info and when I try to login it says my phone number doesn’t have an account and my email doesn’t work either. Obviously I do have an account because I can login here. The chat bot is useless. How can I get ahold o...

Thetallone101 by Great Neighbour / Super Voisin
  • 175 Views
  • 1 replies
  • 0 Bravos

Wi-Fi Calling

My daughter's house has almost no cell service but excellent wi-fi. With my previous carrier I was able to make & receive calls via wi-fi there, but found out it's no longer available with PM. I keep seeing it's supposed to be launched but it's not h...

MrBeck by Great Neighbour / Super Voisin
  • 257 Views
  • 3 replies
  • 0 Bravos
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