Community

How do I cancel my contract?

Public Mobile suscribed me to the wrong plan

I subscribed via text for $23 a month for 10GB but I am subscribed for $26 for 20GB.  I can not find the $23 plan 

Transfer phone number

Hello, I just bought a new plan and am trying to install the esim, but when I try to transfer my phone number, it says its an invalid phone number. I am not using a Koodo Predaid number, so I can't figure out what the problem is.

Unlimited Canada US minutes

For how many days can I use my phone ,voice and data,  in the USA?  Thanks 

Promo code use

My stepmom set up a line with public mobile.And she wanted to use my promotional code, but had difficulty with the process and ended up losing out on that.And now she has a phone line through public mobile that works, and she wants to use my promo co...

My Existing Plan

Hello:I got an offer on my cell phone last week about two different plans for me with more features and  higher costs.  I do not want any changes to the plan I now have.I see you have changed my existing plan via a text I received from you this morni...

Data Usuage mismatch

so I got a text stating i was nearing my data limit for the month. my billing cycle is the 5th of the month, so I'm on day 11. I downloaded the usuage and since June 5, i have used 1.384GB of data, my my dashboard says i have used 19.27GB! help!

Phone number transfer delay

It’s been 12 hours, I answered YES within the time frame and my Rogers → Public Mobile port completed for voice but SMS/iMessage activation appears incomplete. Outgoing calls work, incoming SMS does not. I cannot receive and send texts nor can I rece...

Having trouble accessing account

When I go to My Account it just gives me the option of clicking resume activation or go to login screen...

Payment increases

Hi I just reviewed my payment, and found out that I have been charged $5. The message shows : 3G usage price increase is $5/mo.I would like to understand why there is an additional $5 charge on my bill and whether this fee can be waived.

REQUEST TO PAUSE ACCOUNT AND DISABLE AUTO MONTHLY SUBSCRIPTIONS

Hello,I hope you are doing well.I would like to request that my Public Mobile account be temporarily paused, and that my auto‑subscription (AutoPay) be disabled.At the moment, I am outside Canada and unable to access my eSIM or the phone number assoc...

Need help with data

Hello need to discuss data.thank you. 

Removing Payment Card From My Account

Hi. I'm looking to cancel my Public Mobile service and want to make sure my payment card on file is not charged again.How can I remove my credit card or payment method from my account? If it's not possible to remove it, what steps do I need to take t...

Wrong sim

I accidentally ordered an e sim but I needed a sim sent to me 

Can some please help?

I can't get into my account because the security code still gets sent to the temporary number I was given when I first signed up. I need an agent to update my phone number but no one seems to be available.

Urgent: Can't port number out of Public Mobile to PC Mobile

I tried an online sim activation for PC Mobile and even got as far as receiving a text from Public mobile to confirm the switch. The online form then messed up and I could not finish it, and also two different PC Mobile agents tried to push the reque...

Can't make phone calls

Since providing you with my new credit card information which reactivated my account I have not been able to make or receive phone calls, only able to send and receive texts. Why?

Activation

I activated with you over an hour ago, but phone not connecting to calls. I was to receive a 6 digit code to my assigned number that is not activated. So did not receive 

Re: Failure in Porting Number

How can PM resend the confirmation text if the person involved cannot connect to PM service any longer and thus cannot receive any texts at all from PM.  The way I read it, the porting text from PM came in.  It was answered Yes within 90 minutes.  PM...

Failure in Porting Number

I'm sorry if this message is going out twice! I can't find my original message, so something might've happened to it. I attempted to transfer my number from Public Mobile to Freedom Mobile. I received an SMS from Public Mobile to validate the transfe...

Servcie please!!!

Anybody give me a link to send a message to a customer service agent? The prompts that this chat is giving me do not work. My phone no longer works the way it should because there’s something wrong with the eSIM and the coverage for Public Mobile is ...

New Promotion alert: WIN 1 year of service

I just logged in  My Account  and saw this:REFER A FRIEND, WIN 1 YEAR ON USEvery friend you refer14 to Public Mobile earns you an entry for a chance to win 1 year of service on us,plus a bonus $10 bill credit. The more you share, the better it gets.C...

$25 for 25 gb plan - I don't have it on my profile?

Hello!I see the $25 for 25 gb plan for new users and also on my wife's account, which she was able to switch to. However, I do not see this promotion on my account but I would really like this! Please help, how can I also switch my current promotion ...

Again terrible data coverage!!

I thought the issue was fixed, but apparently every time I leave my Wi-Fi your service with Public Mobile is terrible. It shows 5G plus with two bars and it takes three minutes to even load this app to put this question out there. Why is this data co...

Dropped calls and recipient can't hear me even though I hear them

I have noticed in the last month or so that the above problems are occurring much too often. So much so, that I am beginning to doubt the reason for using Public Mobile. Please advise of how these issues may be fixed. Thank you.

Public mobile wrongly subscribed me a 4G 20GB $26/month instead of my choice of 4G 10GB 23/month

On May 22 public mobile texted me to offer on 4G Canada-wide plans, and  I replied YES1 to get a 4G 10GB plan for $23/month.  I just found out that I was charged a 4G 20GB $26/month plan.  Please correct the mistake.  Thanks.

Cant make or recive calls

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