Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been having trouble sending out messages as well as receiving. Phone keeps going off line, getting sos, texts not going out or coming in until I get home under my wifi? Something wrong with the system? I have restarted my phone and done the ...
Why does my phone go straight to voicemail and not ring. I am also not getting notified by sound for my iMessage or email.
received a text message advising the phone I had was using Public Mobile's 3G network. I have changed to a 4G LTE device. Just wanted to know if I need to contact your company to notify the changes or it is automatic, so that the monthly fee will r...
I want to get a refund because the service never work on me phone
In June 2024 when Public changed its reward program, my account changed from $22 to $25. Just noticed that my account now reflects Hero Int Text @$25 instead of unlimited text and call @ $22. Prior to June '24, (international text minutes) reward...
I placed an order and was charged for my SIM on May 6th but still have not received the SIM card
could you help me locate my phone, it was stolen earlier today 9 am c.s.t. time my imei is ##########please help me track my phone i already tried find hub on google
Returned from overseas to Vancouver, and Public Mobile does not connect. I used other sim cards while travelling. Public Mobile SIM is now reinserted and turned on. My phone has dual SIM. It is Samsung S23. I have rebooted phone, switched airplan...
I changed to Telus but I didn't received any sms from Public Mobil to transfer my number
I would like to purchase an eSIM but want to be sure that I will be able to keep my current phone number. Please advise.
I don't want to upgrade my plan, I just want to purchase a two week add on for phone, text and data in mexicois that possible?
I'm currently on a $50/150gb plan and would like to downgrade to 25gb. But to change my subscription it only shows me an option to upgrade to $55/200gb.
answer question in Subject
6 years ago I had sim swap done on me so josh jones could claim 46 mill in assets with the help of corrupt opp, i thought changing service providers would ...
hello there,i was double charged on my account when switching plans. my plan wasn't working and the same day i switched to another plan and was charged twice.they were both $40/mo.can you please provide a refund for one of these.thank you very much,p...
When I sign into my Public Mobile account, it says "Your service are on hold because your plan has expired". I'd just signed up with Public Mobile since Jan 2026 with the 50% off for 24 months deal. When I picked "Subscribe Now With Current Plan",...
Hi I’m super frustrated!!! I just bought a brand new Iphone 16 pro. I can not download an esim. I don’t have an activation email to get any QR code. It tells me to download the esim but the. Error pops up. I’ve tried chat with bot but that says I ...
I purchased a sim card more than 10 business days ago and it has not arrived yet. My understanding is that I can now go to a store to pick up a replacement card free of charge - is this correct? If so do I have to provide proof of purchase in store o...
Hello. I would like to change my subscription but cannot seem to find the lower-tier plans. Can you please resolve this system issue? Otherwise, I might have to close my account if the lower-tier plans are not available to subscribers anymore. Thank ...
Hi, last payment did not go through due to the expiry of my credit card. I updated my credit card on the portal but the balance due does not seem correct(it does not include the 50% discount). Please help, thanks.
I just switched, i received a text from them last night saying there was an issue with my number transfer and I will be contacted shortly but I got nothing form them. I submitted a ticket today and it still radio silence I really would just like to s...
I lost my data and when we tries to sign in we couldn’t so we paid to subscribe but I already have an account
Seems E-sims are becoming popular. My wife and I head down to Lake Placid in New York for 7 days. I dont really want to pay $30 for talk and data. As my wife will want that too. So thats $60 I look at Airlo and saw they had like 3GIG and 30 mins and ...
i have one more issue my phone number is shown to be registered with another account since i ported my number how can i make my number attach to the current account email id in eversafe? my phone number is still attach to older one.
heymy sub is due for renewal today, auto pay didnt ble to pull fund due to low amount, cant renew it manually now.unable to receive text and use data. Can anyone please address the issue, there is no option on the mobile app and website login to pull...
Good morning, can you check on my account for me? I cannot make phone calls or receive calls. My data doesn't work My texting doesn't work. Can you try to reset my a phone, please?I try to turn on my phone and back on. But nothing's helpingI
Hi!Yesterday, my account was temporarily locked due to suspicious activity, and I just want to confirm that the email I received about it (which included a change password link) was genuinely from Public Mobile. The email was from noreply@publicmobi...
Active Degradation in Manitobahttps://www.telus.com/en/mb/outagesActive outageDegradation of wireless services for multiple communities in ManitobaStart Time: May 26, 7:10 AMImpacted services:Mobile - DataMobile - TextMobile - Voice911 MobileCauseUnd...
Why am I not receiving texts? I think mostly IMessages, and some group texts. My data is turned on.
Hi I only hear two rings before my calls go to voicemail. My callers hear more rings but I don't.Have these instructions changed?I get this attached message;
