Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife has the Can-US_Mex plan and is in Puerto Vallarta Mexico now... No cellular ?? She is getting the following message " 310-260" Cellular Network is not Available.... ??? Help ?
For the last 3 days my cell service at my home has changed from full bars and fast 5G to 1 bar and all my calls drop. My cell service is essentially unusable for talking. When I go out and about connecting in different areas (different towers) my p...
can someone help, this is ridiculous, like a real agent, i got the text and my old provider now does not provide service to my sim, and this esim is not active and the qr code doesnt work, why isnt there any support
Trying to setup my phone as a new customer and can’t login on app screen is blank. Confirmed that my region was set to Canada
First, sorry for my bad English. I'm French.I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..But now, I need to have that old number to activate my account. I don't have it.I can't find where to talk wit...
I just signed up, I used a code from my fiend for the refer a friend and now it’s not showing in my account that I used it.
Cancelled Feb 10 but charged Feb 25/25meeds to be refunded plus I require a notice of refund and cancellation.thank you
Hi how do I turn off the VM.so I do not get any more vm
Hello,I bought an eSIM two days ago, but it has never been installed on my phone. As shown in the screenshot, the PM app indicates there is a problem installing my eSIM, and I am advised to contact support.I reached out to the support team first, an...
I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told...
Have been cut off, have no phone use, card details are all correct and funds available. I have gone through the purchase system and reached the shopping cart, pressed the 'pay now" button and says try later. This is 6 days later after sending in a t...
I have the 50G plan that is supposed to be unlimited after the 50G. My plan just renewed feb 13 and it shows I only used 21g. However I have no data? No pictures will send by text, nothing will load.
Hi, how to erase all recorded messages on my voice mail.
reduce number of incoming call rings on my android
Hi all,I purchased a physical public mobile sim and successfully activated my number transfer. Upon inserting the SIM after completion, I received no cellular service. I thus began to be patient and wait. I've tried the SIM on 3 different unlocked ph...
How can I suspend my service with PM?Whats the benefit of it?
I followed the steps to install the esim on my iphone which is compatible. I see the esim installed but my iphone won't allow me to turn public mobile line on.
Text bubbles are now green on iphone, they were blue to start, just started using this today. is this because of the current service upgrade?
How do I change my login password? I see a way to change a 4 digit PIN P/W but not the login?
Hello,The compatibility check for Samsung Galaxy A80 said it was compatible, now when I get to step 6 it says it is not supported.I reached out to an agent and they said they could not assist, and to come here.thanks for your assistance
[Outage Alert] Mobile Data and Voice for Kamloops, BC 911 Fallback CoveragePlease note, there is 911 wireless fallback coverage provided by an alternate carrier in this region. If you wish to enable a potential wireless fallback connection beyond 91...
Why my phone does not ring when someone calls
I am a new client. I am debating between public and freedom. One of the perks of public is the international minutes. However, I see that the 29 10G and the 35 60G plans include 100/500 international minutes with note next to them that says that they...
Just signed up - when I select to transfer my old cell number from Telus, the app says it is not a valid number - it clearly is. Confused - help!
I just ported my number in, there is no data service now. Could yu check why?
I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still ...
I change my phone number and now I can't get into acc
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