Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!I have a Public Mobile account and I want to keep my account with a new phone number and I want to transfer my current phone number to another carrier. Is it possible?The transfer could be initiated by another carrier, in this case my current Publ...
Hello,I would like to change my monthly payment to another credit card, but I couldn't find where I can change it.Please help. Thanks
Can anyone explain how my $7 a month plan is now gone without notice and I am now on a $13 plan?
I recently switched to another provider and cancelled my PM subscription although I'm I was paid up until May 28. Would be eligible for the new $15 plan if I switch back to PM?
I got my physical SIM card this afternoon. Set it up, all no problem. My first call was dropped 4 times! I am now back with my original provider. I have health issues and no phone service is detrimental to me. How do I get a refund? I can’t sign into...
Got my sim card and paid for subscription. Can't activate sim card through app: it gives me the runaround. It tells me to log in, but I am logged in. It tells me to "Get support", but it doesn't work. Can anyone please help?
edit: resolving!
Not able to receive and send text messages @@link to members
Hi, I am just wondering if I change my phone number (that I am entitle to change 4 times every 30 days), do I need to get a new Sim Card for a new number?Many Thanks for all your input. BF3
Hello all! I am a new customer, i just recently joined on Friday. I have not received a text message since my service supposedly was connected (telephone calls are working just fine)… I never received the confirmation to my secondary phone number eit...
Hello- my plan went up from $10 to $16 but I don’t need it as it is my secondary number. Is there another plan where I can just keep the phone number with no calling and no data needed? Perhaps only receive/send texts if possible (no more than 10 per...
Can get into my account
Subscribed to a plan and I cannot download the App on my Iphone6. I had to pay BEFORE activation. How do I get reimbursed by Public Mobile?
I have been a customer for years. My monthly payment without any kind of notification just took a huge jump to $16.95 just as I had seen happened to another customer. It was debited from my credit card already. What is going on please?
I have very old cell phone, which is not able to download the App. How could I complete registration activating my SIM card, I've purchased?
April 15 2024 $7.91 was charged to my credit cardMay 15 2025 $16.95 was charged to my credit card
Hello, I have 2 active phone numbers I want to keep both numbers - one is with Freedom and one is with PM - I want to swap numbers between the two providers I understand how to port on a new account - but these two accounts have both been in service ...
Hi,Would you favour me to change my subscription to $21.00 / MONTH 4G speed, even though I am not a new subscriber, but as an very old customer, as an exception. Please let me knowBes
My plan includes Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean I can call US numbers from the US?
Does public have service in Mexico
Hi, I've been with PM now about 2 weeks. THings are ok for the most part, except that I'm getting random daily dropped calls. It could be after 2 minutes, or within an hour...random. I was with Telus for 10 years and I never had a problem. I'm using ...
Where do we print off a statement?
I downloaded esim. Then discovered that the phone is not esim compatible and I'm stuck on the esim activation page.
I paid extra for 6 month with add on as i was in the states and no longer need it . I was told that my regular plan would return when the add on expired. Well this has not happened and now they renewed add on for another 3 month. How do i get this co...
I just signed up for Public Mobile. I selected eSim and wanted to port my number from Koodo. I followed the prompt from the app and activated the eSim. Selected the eSim as my main simcard from the simcard manager. Now EverSafe is requested that I 'C...
Considering changing my current $25/month plan.1024 MB@ 3G Speed, 30 day plan, Unlimited Canada-wide talk, Unlimited international text.to the Public Mobile current promo $19/month plan.Seems like an easy decision, my understanding I will retain all ...
I have registered for Public, created and account and am awaiting a physical sim to arrive. When I get the sim and move the number to public will I have to contact Koodo for anything furthur. It appears that Koodo wants to charge a service charge ...
Hello,I was just planning on going to Las Vegas for 8 days and needed mobile data (for Uber, etc.). I was planning on getting the US ROAMING ADD-ONS but saw that "As of February 22, 2022 US has started turning down certain 3G/HSPA networks. And from ...
Hi,I have just requested to port my number to public mobile from my previous service provider, Koodo. I faced a problem activating my subscription during eSIM activation process and the public mobile app asked me to contact customer support agent. Wh...
Hello,I am in need of a new SIM card as the current one I have is no longer working. Is there any way to port my number over to an eSIM one so that I don't need to wait so long to get a new one? My phone is literally not usable at all.Thanks,Lucas
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