When the new 4G plans were announced I did the 'change on next renewal'
but my renewal came and went without a change. Bear in mind I'm now
about 10 days in the month because I didn't bother checking as I assumed
it would be done but we had a power o...
I just changed my plan to add an extra 5 GB of data as of the 27th of
July, changing exactly nothing about how I actually use my device, I
went from using less than 15 GB in 30 days, to somehow (according to
your site) having used approximately 15 GB...
I am currently with an old grandfathered plan, and am also using the old
rewards system which I want to keep using. If I change my plan to a
different one, does this also mean I lose the old rewards program and
have to switch to the new?
Just recently I noticed that my data is used up in a day or two when I
use my own wifi most of the timeand have data shut off? This was never
an issue in the past, is there a system glitch? In the past if anything
my warning came near the end of the ...
I am currently in the US. I got a roaming bundle but ran out of data
before the 10 days are up. I added a 1GB data add-on but it won't work.
I had a problem like this before. I can't find a way to contact someone
who can help me. Can anyone point me ...
I am trying to verify my account to update my payment plan but my
account is linked to my old email which I do not have access to anymore.
Usually it can verify through SMS but it doesn’t give me the option. I
do not have phone service since I didn’t...
Yesterday I got help resetting my email and password, I was able to
login but after 30 minutes I logged back in and it said incorrect
password or email, so I try to rest the password myself and it said
there has been an error resetting your password....
I need to reset my password so I can get into my account to change
payment options. I am not getting them at the email on the account or
the phone number. Can I request it be sent to another email address?
I was transfering my number from Telus to Public modile. The transfer
never went through. I never received a message on my Telus sim card as
it had been canceled. So my number is still on Telus but it says my
public module acc is active and I paid th...
If I update my 3G plan for a 4G plan (same data or above) I should be
able to keep the promotional extra 2Gb data added to my plan that I got
when I signed the contract with them this past february right?
Hi, I need to update my payment method as my VISA expired. Usually, it
would happen through autopsy. However, since it got expired the 'my
account' has been suspended and requires further verification to log in.
This verification prompts me for an OT...
I need to add my middle name to my account information, and I continue
to receive the below error message when trying to update my account
information: "Sorry, we could not reset your account info at this
moment. Please try again later." Does anyone ...