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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1635 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3377 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32439 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44140 Views
  • 182 replies
  • 30 Bravos

New phone

I have a phone and new public mobile SIM card for my husband. How do I get home a phone number for it?

Tangachee by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Not receiving OTP on email

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Manikdh by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Data plan won't work in Alaska

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to p...

Gameboy69err by Good Citizen / Bon Citoyen
  • 473 Views
  • 13 replies
  • 0 Bravos

Resolved! Canada US Plans

My Wife & I both have Canada - USA plans. We are in the USA now. She uses a Samsung S20 Ultra 5G with a physical sim card and I use a Samsung S21 with an e sim. My phone works flawlessly in the USA but my wife's Samsung S20 will not allow her to make...

jmrwalsh by Great Neighbour / Super Voisin
  • 291 Views
  • 5 replies
  • 0 Bravos

I am unable to receive calls

I just activated a new plan and cannot get my ported number set up.  When calling the number, it lands in my Bell VM box.  The phone shows that it's on Public Mobile's network.  The SIM card is correct.  I don't know what else to check/do.

Resolved! eSim won't activate

I get a message saying the eSim is active, then a few minutes later receive a message "Unable to Activate eSim"Now I am without a phone trying to get this sorted and no person to speak to re rectify this issue. I have a iPhone 10 which is compatible.

Mela2024 by Great Neighbour / Super Voisin
  • 259 Views
  • 5 replies
  • 0 Bravos

Going to Italy

I live in Canada and will be going to Italy in March. Is there a plan that I can get to call from Italy back to my family in Canada?

ConfusedMom by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 1 Bravos

Billed twice and for old plan

I changed my phone plan and am now being billed for my current plan twice and my old plan. I am unable to find my old plan in my payment history on my public mobile account, and my credit card bill is still showing these deductions. I was billed $25....

Danny08 by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Sim Card Activation - data plan starts when?

I just receive my new sim card a few days ago.I am not ready to activate it, but I paid for the first month data plan.  Does my plan start on the day I activated my account or the date of  when I did the payment of the plan with sim card?

Levisbis by Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

phone Number Transfer

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account. Unknowingly, toda...

Luke19 by Great Neighbour / Super Voisin
  • 187 Views
  • 4 replies
  • 0 Bravos

How accurate is the data monitor on PM website

HiJust curious..yesterday it says .04 of a gig used..the day before .14  today .18 . I just have a simple 1 gig per month usage which is more than enough for mePhone says  95 megs thanks

Stirling182 by Good Citizen / Bon Citoyen
  • 245 Views
  • 6 replies
  • 0 Bravos

Lost phone

My son lost his phone and I can’t login to my account because the verification code goes to his lost phone.  I need to cancel the subscription.  Help please. 

Tydaisy77 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Resolved! Rewards

New here. How do I earn more reward points?

Moana22 by Good Citizen / Bon Citoyen
  • 248 Views
  • 4 replies
  • 0 Bravos

Why would Public prefer to loose $348 per year rather than $12?

I’m on a $30 4G plan and saw the advertised $29 5g plan and wanted to switch it turns out I can’t do so in my account so I reached out to a CSA on here and he told me that he doesn’t have the ability to change my plan!  why do they want me to port to...

Infernovideo by Great Neighbour / Super Voisin
  • 417 Views
  • 10 replies
  • 0 Bravos

unable to complete activation

Hi, Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

LeanneG by Great Neighbour / Super Voisin
  • 157 Views
  • 3 replies
  • 0 Bravos

Buffering while watching videos

My phone is always buffering on Facebook videos when I’m on public mobile but not when I switch to wifi. Does anyone know why this is happening. It did not do this when I switched to Public Mobile 2 months ago.

Beatty by Good Citizen / Bon Citoyen
  • 200 Views
  • 5 replies
  • 0 Bravos

Joey 25

I need help changing my email becuse i have no access to the old one

Joey25 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Text attachments

I have an iPhone 14 Pro and can’t send text with attachments to non iPhones. I can send a regular text but cannot send a text with an attachment. 

RobDM by Good Citizen / Bon Citoyen
  • 228 Views
  • 5 replies
  • 0 Bravos

Confused Number Transfer and Actuation

My phone is working fine now under Public Mobile service after subscribed the plan, installed eSIM, transferred the number from previous carrier, entered credit card & referral code and completed payment. However, I am still required to finish the la...

FiveZ by Great Neighbour / Super Voisin
  • 151 Views
  • 1 replies
  • 0 Bravos

Change phone carier

Hello, I tried to change from another phone carrier to Public Mobile. The first attempt failed, so my old phone carrier said I need to re-initiate it from Public. How can I do it?Thank you!

Mia_D by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Public Mobile Charged Me Twice

I was charged twice by Public Mobile for my last bill, on the exact same date, but this is not reflecting on my payment history. My credit card has two charges for the same amount from Public Mobile and I am having a very hard time reaching the suppo...

Brian_Lee by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Resolved! is the boxing day deal still going

hi guys,I know the boxing day deal ends on Jan 6th, but I can still see it.can I still get the boxing deal today (Jan 7th)?Thanks 

Yellowdog by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

Unauthorized Payment

HelloI recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.Could you please investigate this matter and let me know why this charge occurred? If it wa...

Roseanne10 by Great Neighbour / Super Voisin
  • 284 Views
  • 4 replies
  • 0 Bravos

no data

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data. 

Tianqiao by Great Neighbour / Super Voisin
  • 241 Views
  • 6 replies
  • 0 Bravos
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