Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will go to vacation. Can I temporarily stop my telephone plan for three months?
Hello I am Canadian and I thought my plan would allow me to use my phone in the USA. When entering I got a message about roaming fees and about add ons. I paid the $15 for what I thought would allow me to use my phone but I never got any notificat...
Hello can I keep my rogers phone number when I switch to public? If so how do I do that, Tks
Hi,My father is having trouble accessing his account online. It seems the account has been locked out due to too many attempts at logging in. After waiting the recommended wait time as per the email that was sent after being locked out, I am still un...
My plan includes US usage. Is there a limit?I'm planning on spending winters in FL. Can I continue to use my PM account for 4 months straight or do I need to get a US carrier?
Trying to setup a new account but having problems contacting CS Agent.
Transfered my parents phone to public mobile. It was porting a koodo number so article said to reserve a temp number then contact support. I selected a number and received an email saying it was active. I can do outbound calls but inbound calls go ...
why can i not login to my account?
my phone has been reset and i cant activate existing esim. the old QR code is not working now
I can’t update my visa card and my son subscription plan was end today
How can I change my number
I cannot access my account. My phone was stolen and the verification was set to send a text message to my phone when I login. The email associated with the account is blocked as well so I cannot complete the forgot password. I do have the correct cre...
I cannot receive a code by text for my account as I am out of the country, and also cannot access my full account to cancel my subscription. What options to send the code by email is available or how do I cancel my subscription ?
Hi, I would like to change my phone number, however it doesn't give me a list of numbers, it just shows tat I can put any number i like. Could somebody explain how this thing works to change to a new phone number, because I don't want to lose my curr...
Hi,I bought an eSIM early today. but I had trouble activating it. I turned off the phone and wait until -5 min to turn it on again then the eSIM disappeared. Now I cannot do or see my new phone number. it is there any way to fix it or to have the ful...
Experiencing extremely slow data the past few days.Im on a 5g plan and a speed test won't even load.The irony is I am at the hospital visiting my Dad and had to switch to hospital wifi just to send this message.I am in southern NB .Tried switching to...
Hello all,My plan was due to renew this morning (of course during the scheduled maintenance!), PM did take the funds out of my account properly but then a few hours later ended up refunded it without any notification. I have checked with my bank and ...
I have not received my Sim card. It had been more than 10 days! Is it normal!
I cannot receive a code by text as it is an account for an iPad and so cannot access my full account to cancel the subscription.the option to send the code by email is no longer available.
Am I have this plan
Hi I was looking to change my plan to $39 month.what that means say on plan 3rd month free? Thanks
Yesterday (October 19th,2024) I bought a physical sim card and I went on this website to activate the sim card. I was able to go through the process of activating it, then it mentioned that it'll send me a confirmation verification code with my phone...
I purchases a subscription plan and tried to activate my esim on the app however it failed. i contacted support and they said it was because i deactivated my line with the old service provider? but i only cancelled my old service during the transfer ...
I think there are glitches and discrepancies in the app and desktop website.I can see the $23/6GB/30d plan if I try to make a plan change in the PM app (note that I actually want the $22/90d plan, which I've highlighted in yellow below in the left sc...
Hey all, so I recently picked up a new iPhone but unfortunately I had to return it, during the activation I transferred my number to the new service.Anyways I'm looking to reactivate my old account and transfer my number back.Does anyone know if this...
I have not received my carte Sim yet it is going to be more than 10 days! i would like to know if I am going to receive it eventually
When I purchased long distance add-on minutes, I thought I could start using them immediately. But for the first couple of days, I get an error message that says I don’t have minutes. Then it starts working. Does it normally take this long for the ad...
I was a public mobile user and switched to other network recently. I can see that public mobile now has a 30$ 4G plan. There it is mentioned that the 3rd month will be free. Does that mean every 3rd month will be free or the offer is applicable for a...
I am currently on the $30/15GB Canada subscription I had switched to the $30 Canada / USA plan upon next renewal. in the app I can see there an international $30/month plan with 100 mo long distance minutes, 20GB data within Canada and USA. I choos...
Hi, I cannot activate my esim with eversafe because my phone is in SOS mode and cannot receive text. please advise
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