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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2389 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4166 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35180 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47146 Views
  • 182 replies
  • 30 Bravos

Resolved! Mexico Service

My wife has the Can-US_Mex plan and is in Puerto Vallarta Mexico now... No cellular ?? She is getting the following message " 310-260" Cellular Network is not Available.... ??? Help ?

R27 by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 0 Bravos

Change in Service / Outage in my neighborhood.

For the last 3 days my cell service at my home has changed from full bars and fast 5G to 1 bar and all my calls drop.  My cell service is essentially unusable for talking.  When I go out and about connecting in different areas (different towers) my p...

LukeDixon by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! esim qr code wont activate

can someone help, this is ridiculous, like a real agent, i got the text and my old provider now does not provide service to my sim, and this esim is not active and the qr code doesnt work, why isnt there any support 

EDBTZ619 by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 0 Bravos

Activate account

Trying to setup my phone as a new customer and can’t login on app screen is blank. Confirmed that my region was set to Canada 

DavidHal by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

I cancel with Bell before switch so..

First, sorry for my bad English. I'm French.I was with Bell, I cancel my cellphone services then I ask Public Mobile to transfer my number..But now, I need to have that old number to activate my account. I don't have it.I can't find where to talk wit...

Joulio by Great Neighbour / Super Voisin
  • 325 Views
  • 8 replies
  • 0 Bravos

Resolved! Just signed up.

I just signed up, I used a code from my fiend for the refer a friend and now it’s not showing in my account that I used it.   

Ashleyaaj by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Subscription cancelled

Cancelled Feb 10 but charged Feb 25/25meeds to be refunded plus I require a notice of refund and cancellation.thank you

Clance by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Voice mail

Hi how do I turn off the VM.so I do not get any more vm

Plss by Great Citizen / Super Citoyen
  • 98 Views
  • 1 replies
  • 0 Bravos

eSIM installation failed

 Hello,I bought an eSIM two days ago, but it has never been installed on my phone. As shown in the screenshot, the PM app indicates there is a problem installing my eSIM, and I am advised to contact support.I reached out to the support team first, an...

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SaraKv by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Keeping Current Phone Number

I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told...

Adam1010 by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

problem in payment system.

Have been cut off, have no phone use, card details are all correct and funds available. I have gone through the purchase system and reached the shopping cart, pressed the 'pay now" button and  says try later. This is 6 days later after sending in a t...

Mikw by Great Neighbour / Super Voisin
  • 275 Views
  • 6 replies
  • 1 Bravos

No data

I have the 50G plan that is supposed to be unlimited after the 50G. My plan just renewed feb 13 and it shows I only used 21g. However I have no data? No pictures will send by text, nothing will load.

HAVENSMommy by Great Neighbour / Super Voisin
  • 251 Views
  • 8 replies
  • 0 Bravos

"No SIM" - No service since sign-up and porting my number

Hi all,I purchased a physical public mobile sim and successfully activated my number transfer. Upon inserting the SIM after completion, I received no cellular service. I thus began to be patient and wait. I've tried the SIM on 3 different unlocked ph...

rlee_1 by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 0 Bravos

Resolved! Suspend Service

How can I suspend my service with PM?Whats the benefit of it?

Yea123 by Great Citizen / Super Citoyen
  • 210 Views
  • 2 replies
  • 0 Bravos

esim not working

I followed the steps to install the esim on my iphone which is compatible.  I see the esim installed but my iphone won't allow me to turn public mobile line on. 

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Tatcheng by Great Neighbour / Super Voisin
  • 136 Views
  • 1 replies
  • 0 Bravos

Text bubbles are green

Text bubbles are now green on iphone, they were blue to start, just started using this today. is this because of the current service upgrade?

Johnb92 by Great Neighbour / Super Voisin
  • 292 Views
  • 5 replies
  • 0 Bravos

new login password

How do I change my login password? I see a way to change a 4 digit PIN P/W but not the login?

eSim compatibility Samsung Galaxy A80

Hello,The compatibility check for Samsung Galaxy A80 said it was compatible, now when I get to step 6 it says it is not supported.I reached out to an agent and they said they could not assist, and to come here.thanks for your assistance

GuadalupeW by Great Neighbour / Super Voisin
  • 315 Views
  • 4 replies
  • 0 Bravos

[Outage Alert] Mobile Data and Voice for Kamloops, BC

 [Outage Alert] Mobile Data and Voice for Kamloops, BC 911 Fallback CoveragePlease note, there is 911 wireless fallback coverage provided by an alternate carrier in this region. If you wish to enable a potential wireless fallback connection beyond 91...

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hTideGnow by Mayor / Maire
  • 477 Views
  • 2 replies
  • 2 Bravos

Resolved! Ring in

Why my phone does not ring when someone calls

Robert54 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

International minutes in CAD 29 and 35 plans

I am a new client. I am debating between public and freedom. One of the perks of public is the international minutes. However, I see that the 29 10G and the 35 60G plans include 100/500 international minutes with note next to them that says that they...

eyalb by Great Neighbour / Super Voisin
  • 776 Views
  • 8 replies
  • 3 Bravos

no data service

I just ported my number in, there is no data service now. Could yu check why?

binbin79 by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

Unable to receive calls/Voice Message Alerts

I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still ...

Sisu60 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

phone number

I change my phone number and now I can't get into acc

Lillybear by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos
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