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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26732 Views
  • 184 replies
  • 27 Bravos

Number did not get ported from Chatr to PM

 I find myself utterly dismayed and incensed by the recent events concerning the porting procedure I diligently followed with my previous service provider, Chatr. Despite assurances from both Chatr and PM, today has been an exasperating saga of incom...

SamDey90 by Good Citizen / Bon Citoyen
  • 478 Views
  • 21 replies
  • 1 Bravos

USA calling

I recently switched to the us-canada plan and I am now if the USA. I seem to have good 5g service most all the time and the mobile data seems to work well. The problem I am having is I can't seem to make phone calls back to Canada and also an not get...

Resolved! ticket

help

Momma12 by Good Citizen / Bon Citoyen
  • 152 Views
  • 3 replies
  • 0 Bravos

Text messages

I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number

Eve_Antoine by Good Citizen / Bon Citoyen
  • 89 Views
  • 1 replies
  • 0 Bravos

Resolved! Changing plan

I would like to change my plan to $25/month with a 90-day subscription, when I go to change my subscription , it shows like this:I don’t know if I click on “change on renewal “, is there two options I can see? Just don’t want make mistake to change t...

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Lhaha by Great Citizen / Super Citoyen
  • 164 Views
  • 2 replies
  • 0 Bravos

Email change

Hi I was wondering how could I change my email without having access to my the email registered to my account.Thank you

Sarabbbs by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

text messages issue

after transferring my number from my old service, I can't send or receive text msgs

daddy77 by Great Neighbour / Super Voisin
  • 250 Views
  • 6 replies
  • 0 Bravos

Charged for ESIM

Hello I saw in the FAQ section this segmentCan I Transfer from eSIM to eSIM?Currently, the transfer of an eSIM from one device to another is not supported.However, we do offer the option to transfer the service from one eSIM to another. To make this ...

RumianR by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos

I can't open a ticket without SMS access

HiI changed from Bell to Public some days ago. I can access data, make and receive calls, but I can't make or receive SMS messages.I tried opening a ticket or asking the bot to speak with a human to help me, but then it sends me to a login screen. Wh...

Diogo by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

Wrongly delivered plan

have subscribed a highly advertised public plan $29 for 20gb monthly. I have received the sim but not inserted due to following After making a  three months charges payment to avail the discount the default setting went to $75/ 60GB  monthly plan wit...

raiman by Great Neighbour / Super Voisin
  • 221 Views
  • 5 replies
  • 0 Bravos

Subscribed error unactivated

Please can someone help us... We try to activate the subscription and there was error and it will not go back or forward we do n't know what to do... Did anyone face such a problem 

Hassan2010 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Locked SIM

I accidentally locked my SIM card

DRail0911 by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Canada-US Data limits

I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...

Paul49 by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Canada-US data plans disappeared; plans keep changing

Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...

Skay5 by Good Citizen / Bon Citoyen
  • 432 Views
  • 11 replies
  • 0 Bravos

Dropped calls

In the last 2 weeks I have had numerous dropped calls

Sonja3 by Great Neighbour / Super Voisin
  • 121 Views
  • 1 replies
  • 0 Bravos

Changing plans not showing up

Hello,Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me...

Katapult775 by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Service

My phone bill doesn’t renew until the 4th of may, 2024 so I don’t understand why my text messages won’t send 

Mungoo by Great Neighbour / Super Voisin
  • 108 Views
  • 1 replies
  • 0 Bravos

Problem opening account

How can I start a plan/account using payment vouchers I don’t have a credit card

Catfish by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos

Texting

Why can't I send or receive picture messages?

Darren632 by Good Citizen / Bon Citoyen
  • 229 Views
  • 7 replies
  • 0 Bravos

Signed up by accident

I used the wrong browser and signed up and was charged for a new sim and plan. I want to use my existing email and change that plan I need a refund and to fix it

Stefan1992 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Quitting PM

With the new rewards program, my bill will jump by 54%.  If I quit PM in the middle of a billing cycle, do I get a partial refund?  Do I have to tell PM I'm quitting or does the new carrier take care of that?

Al1231 by Good Citizen / Bon Citoyen
  • 375 Views
  • 6 replies
  • 1 Bravos

Resolved! Somehow I was signed up for "points" when I didn't want to be.

I received an SMS from public mobile today thanking me for signing up for "public points".  Upon further investigation this apparently cancels my subscription rewards, making my bill more expensive.  How do I reverse this?  I'm not interested in "pub...

archibald88 by Good Citizen / Bon Citoyen
  • 397 Views
  • 10 replies
  • 0 Bravos

Public Points

Anyone else not feeling this Pubic Points program? I was on the old rewards program for over 5 years. Referred friends, got loyalty & subscription credits of $7 each month that helped lower my bills each month. I was forced to move to this new Public...

Jules9 by Great Neighbour / Super Voisin
  • 282 Views
  • 5 replies
  • 3 Bravos

Phone Bill Increase

Hello, I am customer of public mobile for years Just now I received a bill that is $16.95, usually I only pay $12.43 monthlyAny explanation?

sinting by Great Neighbour / Super Voisin
  • 273 Views
  • 5 replies
  • 0 Bravos

Help!

Hello community! I hope you can help me. Each time I log into public mobile.ca to view my points the system requests I activate my phone. My phone is already activated. The system won’t allow me to go any further preventing me from topping up online ...

Kelisha4161 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

Resolved! Sudden higher bill

Why is it that all of a sudden my bill changed from 33 dollars plus tax to 40? I have not made any changes. Does it have to do with the new rewards program?

Maykelcz by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 0 Bravos
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