Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26289 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38252 Views
  • 185 replies
  • 29 Bravos

Re: Data isn't working

Been working fine for the last year.  Oct 10/24 suddenly no data.  Keeps saying no internet connection.Done evrything here and still no data connection or very limited intermittent. (front page loads, next page wont.

george123456 by Good Citizen / Bon Citoyen
  • 611 Views
  • 11 replies
  • 0 Bravos

network outage?

hi I have 40+ GB data left but i cant connect. it was working yesterday...thank you

Chris23888 by Good Citizen / Bon Citoyen
  • 1093 Views
  • 19 replies
  • 1 Bravos

Can't use points

I can't redeem points in the "my rewards" section because it thinks my account is suspended. The auto-pay didn't work last month and I had to manually pay, everything is good for my subscription now and I'm still subscribed with no issues, according ...

Capture.PNG
Eva333 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! International Text Not Arriving

So my plan says that it has international texting - but when I send a text to my friend with a France number, it does not arrive.When she sends a text to me, it arrives just fine - and I even see it in the same texting box as the message I tried to s...

Gidoza by Good Citizen / Bon Citoyen
  • 975 Views
  • 9 replies
  • 1 Bravos

esim

Had my phone reprogrammed and now will not allow me to reinstall esim, Tells me to contact customer support have tried  with help from customer support. They tell me to purchase new esim which I tried but will not allow to purchase new esim. 

alfie01 by Good Citizen / Bon Citoyen
  • 343 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot log in to my account

When I fill in my log in details it gives me two choices. To resume activation or go to log in. When I go to log in I get the same two choices. ( its in a loop) If I choose resume activation I keep getting error XXX message. It's stuck in a loop. I h...

patters by Great Neighbour / Super Voisin
  • 410 Views
  • 3 replies
  • 0 Bravos

Canada US Plan

I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on

P14 by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! International plns

Does the international plan for $39 include 50 GB data and text and calls originating in the US 

glenhorton by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

Resolved! What does 43 points get me?

So i used to be familiar with the old system. Loved it. Saved lots of money and had a cheap cell bill. Now my bill is twice the price because they took all of that away.So, from what I've been told is that they give you points. So what does 43 points...

JONMILLS by Great Citizen / Super Citoyen
  • 454 Views
  • 6 replies
  • 1 Bravos

Resolved! eSim

Hi. I subscribed for a eSim on a non-compatible phone. I want to use it on a compatible phone. But it won't let me. What to do now?  

Sid2024 by Great Neighbour / Super Voisin
  • 148 Views
  • 1 replies
  • 0 Bravos

Deleting drafts

Greetings everyone,  I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...

Sansan by Mayor / Maire
  • 300 Views
  • 4 replies
  • 1 Bravos

Resolved! 4G

I signed up for 4G and I am only getting LTE. SIM card is 6 years old, I have an IPhone XR.

Klink by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

US roaming

My data roaming work for a few days now nothing I bought a 3gb 15 day addonWill not connect to a network it finds networks I am 4 g phone android

2525 by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 0 Bravos

Not Receiving a text message

Hello. I am trying to sign into my account on a pc. It sends me a code to my email and then wants a second verification from the phone itself. The code never comes through. I also tries to call *611 and it asks for a code that I never did set up. How...

JaninaVB by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

mixup SIM cards numbers

activating second sim card and transferring number.... My older number was replaced on my older SIM ...NOW I lost my number...  AAAAAAAAAAAAAAAAA on my SIMThe older SIM now have number BBBBBBBBBBBBBBBBBBBnew SIM is empty.I would like to recover my nu...

Gian46 by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Invoice date

I have an issue on the app where invoices/receipts I pull all have the same date (ex. I download my receipt from September but it has Oct 10th date(the day I download). can someone please fix this issue. 

Diana23232322 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

No data after fix for Ulefone Armor 22

Hi. I have tried over and over to connect my data after I entered the items on this site's APN adjustments. Still no data. Pls help me solve this very big problem for me as I need to send/receive health data. ULEFONE ARMOR 22!  

Candeapple by Great Neighbour / Super Voisin
  • 271 Views
  • 3 replies
  • 0 Bravos

Voicemail deleted by PM

Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...

flipper26 by Good Citizen / Bon Citoyen
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! App version 2.2.2

When I check which version my app is ( public Mobile app) is tells me version 2.2.2 , however on the Apple App Store it tells me the latest version that was updated is 2.2.1 . Will this be a problem app seems to work fine for now ( what is the latest...

Little_Tess by Good Citizen / Bon Citoyen
  • 473 Views
  • 5 replies
  • 0 Bravos

New SIM

Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me 

Katie_20 by Great Neighbour / Super Voisin
  • 343 Views
  • 8 replies
  • 0 Bravos

no service yet !

hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further.  I still have no service . Do I need a new sim card? Please help because I really need the ...

Gabriella52 by Good Citizen / Bon Citoyen
  • 245 Views
  • 3 replies
  • 0 Bravos

Recover old public mobile number

Need to recover old public mobile number to get access to my Gmail account.  3 months plus have elapsed since  I lost my phone and the number along with it.  Need a service agent to recover the old number please 

PCORR by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.