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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service in the USA

We have the Canada USA plan. We were in Utah yesterday and everything worked fine. We drove to Arizona today and have no service at all. could we have done something wrong to our phone. We have used this phone several times in Arizona with no problem...

Resolved! My RCSS number does not match my actual number for SMS MMS

I've been getting complaints from friends and family that my outgoing text messages does not match my actual number. Can you please check if something went wrong during the port. This issue has persisted for a long time.

Resolved! Can-US-Mex plan made me buy an add on when I crossed into the US

I have a Can-US-Mex Plan and when I crossed into the US on Wednesday my phone didn't work and it made me buy an add on. I have had this plan for about a year and it worked in the US and Mexico before.

customer service

who can help to make a payment and activate my phones?

phone calls not working properly

hello,i'm not sure when this occurred because i don't actually make calls from my phone very often, but i'm unable to make or receive calls from anyone. i've tried removing and replacing the sim card, resetting my phone, checking the volume and for ...

Subscribing again?

the app wants me to subscribe again and activate my subscription but I already have an account and phone number?

Resolved! Referred someone, no benefit?!

Just signed up my friend using my referral code. He didn’t get $10 and I can’t see him in referred list. Not sure what happened..

Release an email

How do I release my email so I can use it for a new phone and number?

CS_Agent

My credit card was not updated. My daughter's account was suspended. I updated the account and her phone still doesn't work. How can o fix this?

Cannot Transfer back from eSIM to physical SIM Card

I bought a new iPhone with eSIM only that overheated. Returned it. Trying to revert back to previous iPhone with NEW physical SIM card. However, the PM App is repeatedly on sending the verification code via SMS. No SIM card, no SMS access. I’ve ...

New Plan 4G - 1GB

Hi, On October 10th I accepted an offer to get the new 4G plan with 1 GB of data for $18. I got the response back that this would take effect at my next renewal which is toady, Nov 1st. My billing now shows up as $18 but still with the old plan inf...

Customer support Doesn't respond

Hi, I have submitted serveral tickets but the customer support doesn't respond to them

Resolved! Payment

What is the story with not having the option to speak to a REAL person in "customer service"? The local gas stations told me the voucher system for PM was not operational and now I can't renew my account for the month. Can't seem to get anyone to act...

Got a new SIM card, changed my number now it’s sending the verification code to the wrong number

How do I access my account if it keeps sending the verification code to my old number

contact CS

please how can i get CS

About sim transfer and payment issue

Hello i transferred my sim to different device and i had to pay $5 for new sim and on many articles it says it will get reimbursed but cant connect to customer service and also my payment declined today as my credit card was on freeze and its last d...

Points and rewards

When will be the Jackpot contest?

Mexico

Can I send texts or make calls in Mexico or do I need an add on?

Lost phone 2 weeks ago unable to verify acct - going to old #

Even with new phone, new sim unable to verify to change sim online. Verification to login goes straight to lost # and then able to change to email. However once I try to add new sim verification comes up again even tho I’m using trusted device and w...

Unable to access account to re-activate plan due to 2FA

I want to resume my plan, but am unable to gain access to my account to do so. My email has started requiring 2FA by SMS, so I have no way to login to my Public Mobile account. All I need is to resume my plan so that my esim works again.How can I rea...

Transfer Poits towards my bill automatically

Hi how can I transfer my points towards my monthly bill automatically

Add-on Data - Cheaper data for add-on and rewards redemption

For those upset with 20 points for $20 bill credit, PM has sweeten the Data add-on price and Rewards Redemption for Canadian Data.New and cheaper Canadian Data vis rewards redemption 5 POINTS 5 GB Data (30 Days)10 POINTS 10 GB Data (30 day)15 POINTS ...

Tring to help my wife. She couldn't get into her account to her account.

Help wife change her password, after which message said password accepted. She go to log in error message incorrect password. We are 3 hours into this with no success. I change mine yesterday, it was very glitchy. Help please. I'm just about ready...

No more reward data?

There used to be 500mbs add on data in the rewards selection for 5$ (rewards dollars). It seems like they’re all gone from the rewards selection, no more add-on data… (on top of the free month being 20$ today :(. Just me??

Resolved! SMS

When I go to Asia, can I still receive SMS from Canada for free? My subscription is Canada-US-Mexico 60GB.

Resolved! How do I contact a CS_agent?

Please help

Resolved! Can't find my old rewards

I can't find my old add-ons that were given by PB at Christmas in the past. They were blocks of data and long-distance minutes. Were these deleted?

Resolved! Why does it say $28 monthly subscription when it said price increase to $18 from $15?

So I have a $15 very basic plan of 100minutes talk, unlimited SMS, and 250mb data every month. I received a text from Public that the price is increasing to $18 on Oct 30. So I wanted to check to see what's going on, and when I looked at my dashboa...

SMS

I’m not receiving verification codes on my phone, nor am I able to use wifi outside of my home. I have plenty of data left. Please advise.

Can’t register sim

Cannot register eSIM. So I bought a public mobile SIM card and there is no way for me to transfer it over.

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