Community

US roaming Talk and Text Add on

Hi,I have a Candian plan with public mobile and am in the US. I added the US roaming Talk and Text Add on. Can I use it to call/text Canada?

Credit card overcharge

I recently checked my credit card statement and it's showing that public mobile has charged me for two payments on Aug 20th. Who do I consult to rectify this? 

Delayed payment due to locked card

Hi, my visa card was compromised so the bank locked it. They have to send me another card and it will have to wail for 10 business banking days. They said to advise the public mobile company which I do pre-authorized banking that the payment will be ...

Can't log into my account; even if I register a new account

We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX) What's that mean and how can I resolve 

Troubleshootinh

I don’t have signal in my public mobile. What will I do now? I need my mobile now

Text photos

I have a OnePlus 12r and it shows I am volte, 5G etc. I can't send photos or open photos sent through text message. I do have two people who can send and I can receive photos from. One has an iPhone, the other a s24ultra, so not an android, iPhone th...

is there a actual customer support agent

Is there a actual human to talk to to fix something a chat it cant do

Change Name on call display

HIHow can I change my Name on call display, right now it is showing Hinton city when I calling someone I want to Display my Name on it ? Plz need a help 

Account Is Showing Active Without E Sim Registration

Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim. Anyone else encounter this?How to fix..? 

where did my MMS choice go

 I don't have the MMS choice in my settings since activation. I can't send text messages in the messenger app on my i phone

Cost for changing plan in the middle of the month

Hi, I have $35.00 / MONTH 30-day plan, 3GB at 3G Speed. I see there are better options so I was trying to switch and noticed that I am in the middle of the billing cycle. So If I change the plan now, will I get charged pro-rated? That is if I go an a...

Number transfer issue

Hey everybody.Today I was trying to transfer my son's number from the Virgin to my PublicMobile account. I was asked IMEI number, then got a message to confirm the transfer. As a result, my son's number is assigned to my phone and I can't receive the...

Provided wrong account number while porting number

Porting from fizz to public mobile. While entering account number during porting I entered wrong account number. Only realised after entering it.I got email from public mobile saying that "Hey, it's Public Mobile. We're having trouble transferring yo...

Login takes me to Activation Page

I can log in, and go through 2 level authentication and all that. I have no plan however did have an account a fews years ago which was closed. When I log in, I am taken to an activation page which then generates an error when I select activation, pr...

Esim isn't working

I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!

Mms not working

I have been having problems with MMS I can't send or receive them anyone have the same problem or know how to fix this 

Payment problem

I’m currently traveling and my credit card on file was compromised.  I’m trying to pay for my subscription but it won’t recognize me… please help

My network is not working for the last dew days

Changed Subscription to 5G but still getting 3G service on phone

My phone has 4G calling service capabilities and the preferred network is set to 4G. Yet the phone shows 3G service all the time.I removed the SIM and restarted  the phone with no results.Any solutions?

Sim activation

I already have a voucher but it won't let me activate my Sim because it's asking me to pY using my card. I wanna use my voucher and can't even get past the review andnpay stage. No one answers thecustomer service either. Anyone help?

# changed but not completely

A while back i changed my number online. I noticed that in my Samsung phone the registed number is still the original number associated with the sim card. Was the number change just a "forwarding"? How can I get rid of this old number completely?

Can I use my SIM card in China?

Can I use my SIM card in China?