Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why can I not log in to my account? I cannot retrieve calls, voicemail or call out. This app stalls at the verification window. How do I verify my credit card?
I have an iPhone 14, I reset my iPhone, I no longer have access to my e-sim, I cannot login to my apple id cause I cannot get an OTP, I also can't download the public app because I can't login to my apple id. I do not have my activation email, so no ...
Need to update payment details
I cannot send/receive message after I port in to PM from fido.
I have a family member that is trying to switch from Koodo (not prepaid) to Public. They got the sms to approve the transfer, payment for plan went through but they have no service. Koodo has verified the transfer happened on their end. They can’t ge...
Hi there,I was trying to log into my account (daughter's account) and it's been a while. Wanted to check the status of payments, in case I had to update credit card, etc.However, I couldn't log in. Tried to reset username, password, etc. but it kept...
Hi there,2 months ago, my 2 accounts stopped using Public mobile, and I lost that 2 sim as well , I set up for auto payment when I was using your services. And now you keep charging my bank acc although i do not use your service. Please answer me and...
RESOVLED as of 2025-10-23 HI All, please be aware there is Active Wireless Degradation:Surrey and Enderby,BC Stony Plain, AB St-Bruno-De-Montarville, QCCheck Telus outage site for latest update:https://www.telus.com/en/bc/outages
I’m looking to switch to a dumb phone like cats22 or Nokia 2780. Does anyone use any of these phones with public? If so does it enable volte so you can use in Canada and US?
I arrived in the USA on oct12/25 I purchased 1 in St John's NL before I left for my number.That was applied to my wife's phone. I have purchased 4 more add ONS since I arrived but none was applied to my phone. I would a refund for the add ONS that I ...
I paid my service and my service is not working yet
Where do I find a QR code to activate my Esim?
Hours spent trying to log in (and have waited at least 3 hours) I have reset password and told it doesn't match..every time! I've been with PM for a year and a half with facial recognition..it seems to want to recognize me BUT flips to e-mail and pa...
I switched to eSIM by purchasing one through the app, it worked perfectly and I kept my old number, and then I accidentally locked it by entering the wrong pin too many times.I’ve opened a ticket requesting my PUK number. However, I don’t know if I w...
Hi community, I just changed from Esim to physical but I'm still receiving the SOS error. I've messed with my settings in Cellular data ensuring I'm using the physyical sim but nothings changed. What's my next step?
I am going to be porting from Telus to PM soon to test the service with PM and I have 2 questions:1. How long does it take to port my number over?2. If I find that the service doesn't meet my needs and I want to port out to another carrier, are there...
Hello,The service has been down since around 4pm last friday.I tryed everything with chatbot and article..I don't know what happened, but it's causing me a lit of inconvenience.just for your reference, the payment was automatically processed on my cr...
I changed my subcription plan, but I received two invoices for both the new one and the old one. Could you please check and1) Cancel my old subcription (as attached invoiced) 2) And keep the below subcription plan: I am waiting for your response. Tha...
I have an issue with an iPhone 5 that I am trying to put back into service for my wife. She needs nothing more in a phone than to make calls and send texts. Very light user. Please don't tell me the iPhone 5 is a dinosaur. I know that. Should be fine...
I am trying to set up my new SIM card but cannot receive texts to my number for the 2 factor authentication
I want to know how to install eSim and how it works. I got a new phone and would like to get the eSim. How do i get about it?
Hello! I was just on my way out to pay- I got an email on October 15 telling me I had 5 days.But just tried call into *611, then logging into my account in the app. Already off???I need to reactivate; need to keep my number and same plan- still have ...
I paid $22,60. Can I download your app now?
On August 23th and September 1st I got a double charge during a transition that was offered from 3g to 4g. There was an update if you wanted to upgrade your subscription and in the upgrade it was mostly data ( 1 gb to 10 gb upgraded ). The upgrade w...
It's not sending the code to the phone number to activate the phone plan. What do I do?
Can I get a second SIM for a GSM switch on the same account I have now?
I have a Canada, US, Mexico plan , and I am planning a holiday to Florida in a couple of weeks , what do I need to do to be able to use my phone for calls and texting , I will use data when I have wifi
hi we have received a text from public mobile stating our plan did not renew due to missed payment. We would like to resolve this matter. the payment from which funds are withdrawn will be replenished on the 28 of october.If this is not satisfactory ...
