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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number Port only partially complete

I ported my number (esim) over from Fizz mobile through the mobile app. I got the SMS asking about the port, I confirmed it, and recieved an email from Fizz stating it was approved and that once the port is complete the account with them will be deac...

What are the service hours for support?

Does anyone know the service hours for support? I've sent several messages and have received no reply.

E-Sim with no use.

I purchased my e-sim on the 15th of may 6 days later I get a message saying I’ve used 100% of my data at first I didn’t pay it no mind but then realized that’s almost impossible. I only have 2 apps on this phone as it is my business phone so where co...

esim won’t transfer

I bought an eSIM using my old phone so that I can transfer it to my new phone but it’s not working every time I click transfer to a nearby phone on the new phone. It says I need to contact Public Mobile. I also didn’t get an email with a QR code when...

eSIM error

how do I fix this feature. trying to reactivate my account.

Points back change

Hi I’ve been with PM since Nov 2023. It looks like prior to Sept 2025, I was getting +1.70 every month but now I’m getting +0.68 points. Does anyone know why this change happened?

Resolved! Missing reward points from Referral

I am originally a Public Mobile user, and a friend used my referral code to open an account in April. My friend received the $10 credit on April 9, but I still haven’t received any referral points.Does it normally take some time, or is my reward miss...

Messages or Notification Problems ? Verification Codes sent to me but do not come into my phone.

For a month or so, I can't access my online banking accounts because I don't receive the Verification Codes they send me . I'm a senior and wonder if I deleted or changed message settings on my cell phone. Can someone access my phone and check it out...

No cellular service

Anyone else in the Trail BC area have no cellular service? I can not make or receive calls.

data issues?

any one else is have data issues? mine was working this morning and now it has stopped?

Resolved! Physical vs eSim

Happy with my service , BUT I'm in a bit of a deadspot @ home and signal is weak . No problem once I leave my house Have new phone with eSim capability . Is switching to an eSim likely to do anything to improve my coverage ? Thanks

Can't activate my account and transfer my number

I have tried several times to transfer my number through the Public App. Nothing goes through. I have checked with my current account holder and they have approved my number transfer. I have also checked with their provider - Bell Mobility - they ...

@CS_Agent

Prepaid end of last month for this/ "the next month...... lost all service suddenly today, no matter where I go, only wifi works. All cell data gone. Of 77GB... in like 6 days? My phone says < 4GB used. It forced me to change my name in the middle of...

Mobile data not connecting - text and calls work fine

Mobile data doesn't connect, yet texts and calls work fine.I've been a customer for over a year and still have 1 GB of data remaining for the month.I tried resetting network settings, restarting, etc. Nothing works.

Multi-factor authentication sent to old phone number- can’t log in

I need to speak to an agent to change the phone number associated with my account, it’s been 3 years since I’ve had that number and now I can’t log into my account. I know my email and password but it always asks for the code that’s sent to my old nu...

Disappointed with CS Agent "LEONARDO"

I know when I signed up with public mobile that there is no one to talk to in person. However, I did have a question regarding with a billing issue and Monica was very helpful a week or so ago.However, now it seems like there was still a glitch with ...

Phone Doesn't work

Hi,It looks like my data ran out yesterday, May 24, 2026. I paid for a new plan yesterday, but my phone still isn’t working. Could you please have a look?Also, I may have paid twice because my phone wasn’t working and I tried the payment again. If bo...

How can I get an agent to message me?

I have account related issues but I do not know the usernames of any agents to receive support, can an agent message me please? thank you!

Cannot see or access my subscription

I currently am using public mobile and pay for a subscription but when I sign into my account it says “choose a subscription” and will not let me past that screen unless I buy another subscription. It’s like my account is brand new, but it’s the same...

unable to make ANY phone calls

DON'T HAVE AN ACTIVE PHONE PLAN ON MY PHONE is the message I get when making or people get when make calls. WHY???? payment was made earlier this month!

Resolved! Swap esim to physical sim

I moved from physical sim to an esim. I now need to change my phone and need to go back. I went to my profile and trying to update SIM card number but getting an error “Sorry, the SIM you entered is not valid.”.is this the right way to do it?

Esim price

Hi. How much is it to switch from physical sim to eSIM?

How to contact support, phone quit after temp stoppage on credit card.

temporary stop on my credit card due to strange charges, now reactivated but my phone is stopped, auto payment should still have gone through.

SMS offer not shown on account

I received a text offer that I cannot see on my account. I'd like to know the terms and conditions before accepting it. Where can I find them?

Service not working

Service is not working. Can not call, text and no data. Auto pay was set through credit card. Payment went through yesterday.

Text messages removed

Hello,I'm writing to report that a number of my text messages have suddenly disappeared from my phone. Specifically, all messages under the contacts "JulieAnt" and "Julie" (which are my own number, used to save personal notes and reminders) are gone,...

Resolved! QR CODE

Just got a new cellphone it says to scan the QR CODE where is the code I'm not good at technically l'm dumb Thank You

No service even tho it shows 5G. Can’t create support ticket

Phone suddenly only operating on wifi, talk and text.—even though when away from wifi it says 5G. Tried repeatedly over the last week to search community for answers and then to create a ticket for support. Although I can log into my account I get...

No data despite change in plan

Subscribed Plan$29 for Unlimited Canada, US and Mexico wide minutes + 20GB Data within Canada, the US and Mexico at 5G Speed. I changed plan in March. Have used only 1.52GB in current cycle but now i have no data. I have restarted, my account shows c...

Service issues every time phone dies

Any time my phone dies/is shut off, when it turns on I have service issues. I’ve never experienced this with other service providers. I’ve had to put a ticket in for this same issue at least 2 times. My phone says I have “PE” service, but no “PR” ser...

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