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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Calling and receiving calls not working in the U.S

I have the canada-us plan with 60GB and the data and text is working fine in southern states. My husband has the same plan and all works fine on his phone. Also,  I even paid for a roaming plan to see if that would help for the time I will be in the ...

CybeleG by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Subscription offerings not showing

Why am I only able to see the 3g plans from my account? If I log out I can see the other offerings, but not when I’m logged in and under the change plan link. 

SEWlovinglife by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos

Cant receive call or text message after activate the SIM card

Hello,I recently activated my Public Mobile SIM card, successfully transferred my old number to Public Mobile, and confirmed the transfer by replying "Yes" to the message from my previous provider. However, I am encountering a significant issue with ...

YokiSS by Great Neighbour / Super Voisin
  • 465 Views
  • 8 replies
  • 0 Bravos

Referral code at registration

Hi there,My friend referred me here but when i registered my account , i did not see a chance to add the referall code. how can i add it now. Thanks 

golhamreza by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! International Calls not Working

 Hey, I'm trying to get in touch with my mom in Uganda, but the call isn't going through and keeps getting dropped. I've got over 600 minutes for international calls. Any ideas?

Peteri by Great Neighbour / Super Voisin
  • 321 Views
  • 6 replies
  • 0 Bravos

processing payment

I have been trying to process payment all day but it keeps saying unable??

bjjw by Good Citizen / Bon Citoyen
  • 242 Views
  • 6 replies
  • 0 Bravos

Resolved! Esim purchase for existing cx

Hi, i have ontario number and moved from Ontario to alberta. I want to switch to alberta number since it’s still charging me 13% hst. Is there any way for existing customer to change it’s number and get a alberta number? Also, i want to switch to esi...

Ravidalal by Good Citizen / Bon Citoyen
  • 276 Views
  • 5 replies
  • 0 Bravos

Resolved! Request QR code for eSIM

the eSIM was not installed in my phone. May you send me the QR code for eSIM? thanks

Ryaan by Good Citizen / Bon Citoyen
  • 523 Views
  • 13 replies
  • 0 Bravos

Resolved! Add ons

I accidently added a US add on.  I don't need it until January 7th.

Lorde by Good Citizen / Bon Citoyen
  • 317 Views
  • 10 replies
  • 0 Bravos

Resolved! 5g sim

How do I upgrade to a 5g sim? 

Keldis by Great Neighbour / Super Voisin
  • 280 Views
  • 4 replies
  • 0 Bravos

Resolved! Esim disconnected from iPhone

I have no clue how to reconnect it. I JUST paid my phone bill idk why it’s not connected anymore, I cannot receive or make calls/texts and my data also isn’t working and customer support just gets a 404 error, please please help

TheaL by Great Neighbour / Super Voisin
  • 437 Views
  • 8 replies
  • 0 Bravos

number transfer to Public Mobile

My account with Public Mobile was activated on Wednesday Dec 27, but my request to transfer a phone number  from Freedom failed. May you resubmit the transfer request please?

Ryaan by Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

Subscriptions

Why don’t I have any 4g or 5g pkan offers in my account?

Husam23571 by Great Neighbour / Super Voisin
  • 517 Views
  • 21 replies
  • 0 Bravos

Boxing day plans for existing customers

Can anyone at Public Mobile help me or others that are loyal customers get the new susbscriber only plans?  Existing customers shouldn't be left in the dark shame on you public!

shelly202323 by Great Neighbour / Super Voisin
  • 802 Views
  • 13 replies
  • 4 Bravos

Unable to add credit card info as payment option

Every time I try to add my credit card information as a payment method it gives me the error message: "Sorry, we’re not able to process this request at this time. Please try again later.". My card has definitely been used before in-person and online,...

dumm by Good Citizen / Bon Citoyen
  • 495 Views
  • 14 replies
  • 0 Bravos

New Activation

I just joined today.  It said it may take up to 5hrs to activate.  It’s been over 5hrs and I still have no cell service.  At the top corner in my phone it says SOS. 

Jodi-D by Great Neighbour / Super Voisin
  • 222 Views
  • 9 replies
  • 0 Bravos

Where do I find when my 90 days subscription on hold expires?

I am out of the country for 6 months and have put my payments on hold, but I cannot find anywhere in my account what date my 90 day limit expires whereupon I will lose my number if I don't resume my subscription.Surely this information should be a lo...

Keltic by Good Citizen / Bon Citoyen
  • 273 Views
  • 12 replies
  • 0 Bravos

Resolved! upgrade from $15 plan

I haven't ever had to buy Data. 250mb is fine. and only buy minutes a couple times a year. If PM wants more money from me I would consider upgrading to the $24 /4GB plan. why isn't it available to customers like me ? I feel if PM targeted users like ...

LiveLime by Great Neighbour / Super Voisin
  • 455 Views
  • 7 replies
  • 5 Bravos

Resolved! Unable to see some plans after login when try to change subscription

i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion but when tried to select it ask for login and upon login it says i already have active subscription  and does not let me choose the pla...

Screenshot 2023-12-30 at 4.59.20 PM.png Screenshot 2023-12-30 at 4.59.54 PM.png
kdpatel028 by Great Neighbour / Super Voisin
  • 319 Views
  • 5 replies
  • 1 Bravos

eMail Self Serve account and port out / in

Does anyone know if you port out from Public Mobile and in future you want to open a new account/port back in, if you could reuse the same deactivated self-serve email?Thanks!

Birchcrest00 by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

need to find account no

Can someone please help me to find my account noMy phone no. is xxxxxxxxxxxxxxxxxxxxxx

ron25 by Great Neighbour / Super Voisin
  • 195 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing my plan

I want to change my plan to one of boxing week plans: 4G 30GB plan for $29/month, but it is not possible through my account.https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-4Gspeed4 

fatemeh220 by Great Neighbour / Super Voisin
  • 319 Views
  • 8 replies
  • 1 Bravos
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