Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im from toronto, went to the us yesterday. My public mobile plan in Toronto already includes talk and text in usa but because it wasn’t working when I arrived in the us, I purchased the add-on of roaming in the us ($10 for 15 days). The roaming still...
I haven’t logged into my account for a long time, tried now but I can’t find my login. I need to log in to make payment please advice
I lost my phone and I have Public Mobile as my carrier.1. I cannot log in to my account to speak to an agent.2. I need help tracking my phone down because it is certainly not stolen I have just lost it.
How do i get my free sim card when signing up through the app. After selecting my plan, when I select pick up it takes me to a map to select closest store, then will not go past that screen to complete my transaction. Only offers option to purchase o...
I may switch to other mobile carrier, how to remove autopay from my acct? thanks
Before I have 8 dollars deduct every month. It’s really good and it’s why I sticked on public mobile more than 3years. But the new point system I can’t use my points because I can’t find any redeem option less than 10 dollars. And I should do it ever...
Hi Everyone,with the new reward system, there is no advantage for credit card PAP payment, correct?
Auto pay $ 2 ,Loyalty $3 , Refer to a friend $1 ,there was No credit for this items in May payment , would you please look into this matter for me ,thank you.
hi, I had placed an order for a SIM card. The address for delivery has some correction on it. The unit number of the apartment is missing. How do I add this missing information?
I'm not able to top up my US Data Roaming add-on. I tried in the app an it just credited my account instead of actually adding the add-on in the app. On the browser it just doesn't show up as an option at all. I need this add-on immediately.
Prior to my May billing, I have been receiving $1 refer a friend, $5 Loyalty and $2 Auto Pay. On my May billing there was no credits for these items or reward points issued. What has happened to these items
Why did my monthly payment increase to $46.00 in May from $32.20 in April?
how to test if my iphone is compatible to esim
I’ve transferred on Sunday and it’s been a couple of days and I can use data and make calls but I can’t receive them or SMS I transferred my number as well and replied yes to the number transfer approval text please help
Why I paid full price for this month? So I lost all loyalty rewards and credit card rewards? I did not pay attention to the changes, maybe it is time to switch!
Hi all,I'm looking for a new phone and the ideal one (by far) for me would be the Zenfone 10 (Global version). Since 5G is not available near me and every 4G bands used by Public Mobile checks out, it should not be problematic, but I can't find infor...
I just set up my new sim and switch my number over I have ability to call out and receive calls but no texts
How can I access my referral code while my subscription is not yet active, since I'm still waiting for the SIM to arrive ?
I can now receive pictures through text but I am unable to send pictures through text. I changed APN a few different ways and seeing is still not working. All messages work but not pictures. Any suggestions. Thansk
I didn’t know while is point system I have to pay more so for this month I charged more than usual and I would like to cancel my plan with new system point also please refund my money for this month. Thanks
I am on the Twenty Five dollar, One GB plan and since the price went up (even after the piddly points i will now get) i looked at other PM plans and saw one for Nineteen Dollars which seems to be about the same. Is it or am i going to lose something ...
Just wondering where I can see my accumulated loyalty points (5yrs X 10 points = 50 points) as I have been with PM since 2019...all I see is 5points ? Thanks Rob
I have a question about switching plans but it automatically got flagged as spam, been a couple hours and not unflagged, is that going to get addressed?
Recent port from Koodo, can make calls but cannot send or receive texts. Submitting a ticket does not work now either. Any help appreciated
Hello community! A long-term Legacy user. I have a question about cell phone boosters.Would you recommend this? Dose it meet all required bands? From Amazon. (See photo)While OutSide, (MotoG53) will receive 5g 2-3bars but only receive 4g mostly H+ ...
I added a payment voucher and it said it was successful but it didn't work so I tried again and it said my payment voucher has been used. I think I deserve credit already I have had problems for the last 4 months and have wasted lots of money too.
Greetings,Both my wife and I have the same $40 plan but I received an $8 credit and she didn't. We've both been PM members for several years and both have the auto top-up. My May rewards seem to add up to $7 (not $8)... $2 ATU and $5 Tenure. She has ...
How do I change my plan to the new one?
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