Community

Selected eSIM but later it showed that my phone is not eSIM compatible

Selected eSIM but later it showed that my phone is not eSIM compatible, I bought the physical SIM but now I can't activate it! doesn't show the option anywhere! 

billing

I have a charger against my credit card and don't know what it is for. $11.20  on may22/26 and posted on may 25/26

PROMO

PROMO NOTDOES ANYONE ELSE GET THIS BONUS LOYALTY OFFER bs GO THROUGH THE HASSLE OF LOG IN THROUGH DESKTOP ONLY TO GET  PROMO CODE INVALID

Pls cancel my purchase of 10GB and give credit

Hi, I received a text today that I will get free 10GB. I was trying to get that through add-on as directed in the text and ended up paying for it. Could you please cancel the payment and provide me credit please? 

Texting

I get texts from others but I can’t reply. Also some people I call the call will not go through. 

Usage History Download With Day Range Over 30 Days

I tried to download usage history with filtering day ranges of 60 days or 90 days and nothing happened.  No file downloaded and no error or messages popped up.  With day ranges of 30 days and below, the download worked fine.  I was using Google Chrom...

I accidentally paid for 10 GB data. How can I cancel it?

My account

When I log onto the mobile Public mobile app it keeps taking me to the "activate your account" option. It shows me a bunch of plans to choose from. The other option is "login" which I tried and it just takes me back to the same page. It thinks I need...

promotional code of 10 g

promotional code of 10 g is invalid. Does not work

Re-Subscribe to text promo information

I accidentally unsubscribed.Please also confirm my subscription plan and details of my new 10GB data add on for free for 10 months.

Invalid promotional code

I received adds on promotional code but it said invalid when I entered. 

Re: After installing ESIM no SMS

Same problem for me.  Does not connect # under FaceTime or SMS.  Can’t receive. Messages Can anyone help here? Thanks 

Loyalty 12GB for 12 months

Got text message today saying I can get FREE 12GB data for 12 months for being a loyal customer. But in message it says "terms and conditions apply". Has anyone else received it recently. And what are the T & C's?

Phone was stolen and email password changed. I need my phone number but it isn't active in Cololmbia

When I try to retrieve my email accounts, it always asks to send a code to my original phone number.I can't access my original phone number because I am in Colombia and Public Mobile doesn't have access here.I can't even log into my Public Mobile acc...

Subscription cancellation

I’m unable to find how and/or where to cancel my subscription and need help. I can login to my account, I can change my sub but can’t cancel it.  

Extra money taken without my knowledge

On June 30, an additional charge of $5 plus tax was deducted from my credit card without my authorization. I never agreed to this charge, nor did I receive any prior notice that my subscription price would increase. The transaction description indica...

Currently not subscribed but still got charged

I changed my phone, recently but also traveled for a bit, so I wanted to temporarily stop by subscriptions. When I changed moved, the website told me I was no longer subscribed but I recently saw i was still charged even though it's still asking me f...

SIM troubles

Hi there I’m contacting about having a problem with my phone, backstory yesterday I was going through my settings for my data cause my data wasn’t working whenever I was out of wifi reach so while trying to figure out I hit the eSIM button on my iPho...

Joining public

My card cvv is not being accepted 

PM is going down the DRAIN!

Researching new phone to be ‘compatible’ with PM network. Selected S25 FE. Went to IMEI checking and surprise – it is NOT compatible. Like, REALLY???? One year old phone is NOT compatible?! What a pile of garbage.Then went to create a ticket so PM ca...

One-time add-on free long-distance minutes gone when someone phoned me

I had about 80 one-time bonus long-distance minutes left on my account from Public Mobile, and yesterday a friend called me from the US, and toward the end of the conversation I got a text and a recording telling me I had used up all my long distance...

eSIM - activation

Hello,I did not receive summary activation email for esim.And can't activate esim and use my phone.

$40 plan promoted not available under subscription options

I got a message about being able to change my plan for a $40 dollar plan but on the app the cheapest option available is a $45 plan. How can I get the $40 plan?

RCS not working Samsung S20 Physical Sim

I tired all the steps in this community and web searches to resolve the RCS issue. Still can't get my texts when on data only.  I am using a Samsung S20 with a physical Sim.  What other options do I have?Clear Cache, Clear Data, Toggle it off and bac...