Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I bought a new phone. Transferred the physical SIM over. RCS will not work. I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting."Not Supported" RCS chats has been disabled by ...
Hi,Since the upgrade I did yesterday, my iPhone no longer makes 1-888 calls. I have the error message "you call cannot be completed as dialed"When I try another phone, the call go thru. It's just mine...
Hello, I am overseas and am not able to receive messages on my public mobile line- therefore am not able to cancel my subscription . Can you please provide me with assistance -thank yu
Can't get my iMessages or Facetime to activate. Been rebooting, signed out of apple ID, date/time settings etc. to no avail.Is this on public mobiles end or what?
I already have 1 phone with Public mobile..I also have 1 phone with BellI want to switch my Bell phone to Public so that bith phones will be with publicWalk me through the process please. Thanks
I have the $20/mo plan with 3GB of data included but each month I get the elusive text "You've used 75% of your included data within a few days of the plan renewing. When I check my usage online, I'm only at 0.61 used of my 3GB so nowhere near 75%. I...
How come public mobile doesn’t have actual agents you can talk to ?
If i were to cancel my three month subscription, what the date that comes into effect? Does it just finish the cycle out, or does my service immediately stop?
My current service has been cancelled and I have not received an esim to transfer my number.
duplicate thread
When I attempt to verify my identity I am not reviewing the 6 digit code to complete the verification.
My husband is transferring his number from Telus to public mobile. He missed to enter my referral code before he paid. What should we do?
I'm unable to login to my account. I'm only able to get to the Community. It keeps asking me to Activate. I have switched to PCmobile using eSim. Am trying to end my service with PM. Any help would be appreciated. Btw, am not very happy with PCmobile...
The voucher is not being accepted
I switch to another provider, will the contract be canceled automatically
I just switched from Rogers to Public and I was wondering if I need to purchase either an eSIM or a physical SIM?
Hi, I need to cancel my subscription. How can this be done?I dropped my phone in the lake. My phone and sim are gone. I don't remember any of the info. Now I just need to cancel my subscription.Thanks,Adele23
I have a galaxy a7 and I have a 6 gb data plan with public mobile. Why did my data stop working even though my phone is showing that I have used 3.89 gb?
I dont know what to do about this and trying to receive any type of help is difficult. My account is active and up to date. Ive restarted my phone. contacted support. they said they did some updates but nothing changed. im not sure what my options ar...
Hi:Today I was trying to make a call start with 1-800 but it can't get through. The message said " Call can't be completed, Please ask operator to assist."The 1-800 is one of the TD Canada number and used to work fine.Please help. Thanks,Allan
For the past couple months I’ve been trying to change my subscription but whenever I go to make the changes the page loads forever then eventually times out and logs me out. The changes will not save. Is anyone else having this issue?
When I enter my credentials into the login page. My only option is to activate a new subscription. I am already subscribed and have been a customer for months. I would simply like access to my account so I can make changes but cannot properly login....
I have been seeing this text problem for the last 12 months. It was never a problem in the past 6 years. My phone hasn't changed. I can send text instantly and to be received by others, but I cannot get any incoming text message including any 2FA ver...
Hello,I've been on this network since Aug 5th but I just realised why nobody is responding to my text messages. They aren't actually being sent and none come in either... How do I check my SMS/MMS provisioning or refresh my eSIM profile? What else...
Stolen phone. How do I switch service from old phone to new phone?
I did not get a temporary number when transferring over my phone number and I need help. Can an agent contact me please
Have been billed 4 times for 2 phone numbers. how do I get 2 payments refunded?
I put my SIM card in and did everything put it still isn’t working I never received a text message
I can’t make any out going calls on my phone. Everything else works and people can even call me on my iPhone but I can not call anyone
I changed my email address/ Eversafe id but I can no longer see my account info after logging in with the new id/email address. Does it take time to associate my account with the new username or do I need to open a ticket?
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