Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have sufficient funds in my PM account but payment won't update. My phone is suspended this morning. I need this fixed ASAP.
When I visit my rewards it's saying this. I can't seem to find the error, my credit card is still active on autopay, please help. I've been with Public for many years and I've never seen this before. Your services are on hold Subscription Expiration ...
Transferred from Roger’s and now I can still call and text people that I have already have bur new people that try to tedt and call me ot doesn’t send or go through
Transfered in from a bell esim last week to a pm esim. Everything seemed groovy and working. Noticed the bell esim still in phone and deleted it.. now cannot recieve calls or texts but can call out fine? What next steps to fix the problem? @CS_Agent
Hello! I have an issue with transferring my e-sim from my old iPhone to new iPhone.
Hi all, I have no access to the email I used to make my account and I don’t remember my pin. I do have access to my phone number. I missed a payment and I don’t know how to make the payment! PLEASE HELP
Hi, I have 30GB in my plan but I received an SMS notification that I've used all my data. However, I've barely used my 30GB plan. I'm not sure why I'm receiving these notifications. Is there a way to fix this?I've attached photos of what I've receive...
Hi I am trying to activate a physical sim. I tried Esim first but it didn’t not work. I paid 50$ for the plan twice from my credit card. I have the physical sim. Please fix this issue and activate my sim. I am looking to get new number and wanna keep...
To day I have no service. Not able to make or receive calls or send or receive messages. No network
When does the $10 discount apply whe I signed up using the link from a referral?
As the title says I broke the screen on the phone that has the old esim and so far was unable to switch it to the new device. I was able to get the app and log in on the new device but unsure how to proceed from here.Please help.
My credit card was replaced due to fraud. Payment missed today. Updated new card, buf system is demanding the full 40 cad instead of applying our 50% promo. Please manually apply the promo or credit the account. ThanksTerezka Dudas
Help...It seems as though my carrier profile is currupted and I don't have any connect to my cellular service.
Is there any way to download usage summary past the 90 days I can find on the site? A way to request old data of calls and messages sent and received?
I added data to my account using my rewards but no data has been added to my account
how do i forward my telephone number to another telephone number
Just bought esim and not able to activate on my phone. Need help. AI bot it useless and not able to find contact number. @CS_Agent
Just paid my Account with Vouchers Purchased from Shoppers Drugmart. What's next?
Hi,I was charged twice on my Public Mobile account. On June 23 and 24 2026. I updated my account yesterday with my new expiration dates from my credit card as sits expiring and today I was charged again. Please advise
Can’t get my phone number to activate in iMessage after switching to public mobile
My service was suspended I bought a $25 voucher and it says I have $25.50 in my account but phone doesn't work says my service will expire on April 22 2026 and that's when my next payment is due. Any help ?
Hi My phone wont ring now, neither can I receive a text. I activated today, whats wrong?
Hi there,I want to confirm if Public Mobile plan supports roaming when traveling to China. Most importantly, will I be able to receive incoming text messages (SMS) while I'm there?Thanks for the help!
I need to talk to someone live. Where do I find a number to phone?
My plan is $34 for 50 gb 5g.I'm trying to downgrade it to 25 gb 4g at $24 but i dont see any lower plan available to me. I see that plan available to the public though.
The service has been suspended. I was on a 50% discount plan ($20 per month), but it suddenly stopped, and the rate has more than doubled to $40. In the meantime, my credit card expired, and today is the payment date. I need to know what happened and...
Cannot update credit card information and unable to pay with data from previous card.
My credit card was cancelled and I have received a new one so I went on the Public Mobile app to enter my new card number but my service is still suspended. Also I don’t know my Public Mobile four digit pin. Can you give it to me?
I am currently on the $20/60GB plan, but my account has been placed on hold for no apparent reason. My account shows that the subscription ended on June 24, 2026.When I select "Pay Now" to resume service, the system attempts to change my plan to a $4...
Hello, Thank you in advance for your help. My payment receipts show an old home address and I need to update it. There is no option to do it through the portal that I can see. I would appreciate any help. Regards,
