Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
im getting a long distance message when i call my home from a different city for example toronto then the call normally proceeds but i havent got charged yet, so i dunno whats up wit that. all tho i have the $25 unlimited province wide plan
i noticed that i can access (youtube.com only in chrome with android) without a data addon and it loads pretty quick but videos do not load and also the main publicmobile.ca works nothing else, these two sites work as well when i tether to my pc even...
Hi. I referred a friend to Public and he successfully activated his SIM and is using standard calling just fine on his iPhone 6. For some reason though, he can't send/receive texts. Is there any particular way he can fix this?
I need to get a copy of my phone bill for work reimbursement purposes. Is there anyway to do this? I've looked on the payment history page but I worry it will be too complicated for the office to follow. Is there a simpler version I can access? Than...
I got a data only plan. When i send messages through data apps (slack/whatsapp) I receive a text message from Public Mobile saying my plan doesn't include texts - repeatedly, as in everytime i send a message on whatsapp or slack.How do i end this???
I was wondering if the autopay system has been fixed. I have autopay. Billing cycle every 90 days. I have been a customer for two billing cycles now and both times autopay failed and I ended up having my phone number disconnected. The first time ...
@CS_AgentI'm trying to activate a sim card I bought for my uncle. Your website is broken. It is impossible to activate a sim card. So many errors in most steps that it would be too long to list. Tried it on 5 different computers with 5 different IP a...
I got a issue with reseting my password , I follow all the instruction but I receive the email reset password few hours later so it was no more valid , so I need a solution to access my account ... Thank you
I seem to have lost my refer-a-friend rewards. I got 3 texts the other day from PM saying my reward will be less due to a friends account inactivity and then 3 texts saying congratulations on successfully refering a friend. I'm on the $120/90 day pla...
Hello,I just got Telus based unlocked Samsung Galaxy note 5 I have tried pretty much everything to fix this but couldnt do it. apn setting , factory reset, apn setting after factory reset, rebooting, network reset and etc. sim cards works fine with ...
I have a talk and text plan. Can I use wifi to access the web without incurring data charges on myhome wifi and to ensure that I do not accidentally incur charges, can I turn off data downloads that are not using wifi?
I started a public mobile account and did not choose a talk plan. when i realised this i started a new plan. I was charged for the new plan so i have a high balance on my account but my talk is still not working. it also does not show my new plan on ...
Didn't realize data was for all 90 days. Can I upgrade my existing plan somehow before I leave public after this is over? So lame.
Hello, unfortunately my USA roaming add-on that I bought this morning isn't working. I loaded up the credit and I received a message stating it was successful. I bought the talk and text and 500mb packages. To make things even worst, I can't even res...
I'm looking at the current promotions and it seems to have been pretty much the same for the past 2 months or so, but I was wondering how often they change up or come up with even better ones. I'm interested in the $30 unlimited province talk, global...
i lost my phone january 12, 2018
I found that when I use Iphone 5, it will send txt message to 474663 in background. But when I use HTC android phone, it won't do it. Can anyone knows how to stop send txt message to 474663 on iphone 5. Thanks.
I have a Samsung Grand Prime (SM-G530W) that I bought from Costco about a year ago. The internal memory was too small so I decided to install the custom ROM Lineage OS 14.1 gprimelte based on Android 7.1 so that I could format an SD card as internal ...
I still have ~10.5GB left in the Usage. My next bill is Feb2nd 2018 and is in autopay mode. Why doesnt my data work? I am so frustated to be without data for the past 10 days. I am paying for a service which I am not using. Also I am not able to rea...
I still have ~10.5GB left in the Usage. My next bill is Feb2nd 2018 and is in autopay mode. Why doesnt my data work? I am so frustated to be without data for the past 10 days. I am paying for a service which I am not using. Also I am not able to rea...
Hi, I have the standard 1.5 GB data package and I had also purchased a 1 GB add-on. Please see the screenshot below. There appears to be 509MB remaining from the add-on amount...but there is no indication anyhere of how much usage has been applied to...
I believe we should support companies like public mobile by referring them to our friends.
Yesterday my data stopped working completely but everything else still works. I thought I might be at my data limit but when I check on my profile it doesn't show any usage anymore. My plan still shows I have 12GB of data so I am not sure what could ...
Hello everyone!, We are having imessaging issues when the phone is on PM (not wifi) when in WiFi, imessaging works perfect however when we are on PM network the message will not send unless its sent as a text message. I did a search on the forums and...
Hello, I am going to port a wireless number from Telus to PM. This number has my mother's name assigned to it, but it is under my Telus account (account number has my name as owner). So when filling out the porting form, which name should I use for "...
Hi, I try to activate my SIM card but this message happened: The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Andrey
I changed to new unlimited talk provincial plan and I paid, but there is no service for 24 hours. Can any moderate help me? Thanks!
So I was wondering I have the 6GB 4gLTE/90 days....is this 6GB each month or 6GB for the whole 90days?
hi allI just bought a sim card and activated it and paid for the service online i haven't actually plugged in the sim card to my phone yet when do I actually do this or I should ask when do I know the service has been ported over that the sim will co...
