04-05-2019 02:31 PM - edited 01-05-2022 04:10 AM
I've set my APN parameters to what is recommended for my phone in this forum.
I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text + 250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.
Please someone help me!
Solved! Go to Solution.
04-05-2019 03:27 PM
@jameschambers wrote:SOLVED!! several layers of settings caused the problem. Data roaming was off, the APN settings needed to be changed and my personal favorite, 'my partner turned the general mobile data setting to off' which disabled me from changing the APN which disabled me from turning on the roaming data setting!
Thank you so much everyone. I love you.
Now back to the vacation I can't afford (which is why I have public mobile!)
BLESS ALL OF YOU
Time to have fun roaming around!
04-05-2019 02:53 PM
glad to hear that you figured it out! Have fun 🙂 @jameschambers
04-05-2019 02:49 PM
SOLVED!! several layers of settings caused the problem. Data roaming was off, the APN settings needed to be changed and my personal favorite, 'my partner turned the general mobile data setting to off' which disabled me from changing the APN which disabled me from turning on the roaming data setting!
Thank you so much everyone. I love you.
Now back to the vacation I can't afford (which is why I have public mobile!)
BLESS ALL OF YOU
04-05-2019 02:46 PM
@jameschambers wrote:I've made calls and sent and recieved texts
If you can make calls, but not data, it is most likely due to roaming setting on your phone then.
04-05-2019 02:45 PM
@jameschambers wrote:Yes! Thank you! I see the setting but I can't turn it on.
Does this describe what you are seeing?
04-05-2019 02:45 PM - edited 04-05-2019 02:45 PM
@jameschambers wrote:I've made calls and sent and recieved texts
Alright good.
There might be an overall setting that blocks you from roaming to begin with as well.
04-05-2019 02:43 PM
I've made calls and sent and recieved texts
04-05-2019 02:43 PM
@jameschambers wrote:Yes! Thank you! I see the setting but I can't turn it on.
Did you get a text from Public Mobile welcoming you to the states?
If not then you probably need to manually scan for and connect to either AT&T or T-Mobile.
04-05-2019 02:41 PM
Yes! Thank you! I see the setting but I can't turn it on.
04-05-2019 02:41 PM - edited 04-05-2019 02:52 PM
@will13am wrote:
@Anonymous wrote:
@jameschambers wrote:I've set my APN parameters to what is recommended for my phone in this forum.
I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text + 250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.
Please someone help me!
Are you sure about the make calls?
Can you receive calls?
Can you send texts?
Is the add-on showing in lower part of your overview page?
Do you still have the $20 in your Available Funds?
Can't make calls successfully if the add-on purchase was not completed.
I agree. That's why I wanted to verify.
04-05-2019 02:39 PM
@Anonymous wrote:
@jameschambers wrote:I've set my APN parameters to what is recommended for my phone in this forum.
I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text + 250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.
Please someone help me!
Are you sure about the make calls?
Can you receive calls?
Can you send texts?
Is the add-on showing in lower part of your overview page?
Do you still have the $20 in your Available Funds?
Can't make calls successfully if the add-on purchase was not completed.
04-05-2019 02:37 PM
Does your phone possibly have a seperate setting for data roaming that needsto be turned on?
04-05-2019 02:37 PM
@jameschambers, have you enabled roaming data on your phone? Search this function from the settings menu.
04-05-2019 02:37 PM
@jameschambers wrote:I've set my APN parameters to what is recommended for my phone in this forum.
I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text + 250mb roaming data plan. I can receive texts and make calls but my data isn't working. I am in Hawaii, if that helps.
Please someone help me!
Are you sure about the make calls?
Can you receive calls?
Can you send texts?
Is the add-on showing in lower part of your overview page?
Do you still have the $20 in your Available Funds?