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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't login, can't reset password - please help

On login I get the "Sorry, your login attempt failed. Please try again"On the email verification for reset password I get "Sorry, your login attempt failed. Please try again"I am confused to how I could contact the community moderators as I cannot lo...

Resolved! Essential PH-1

More to follow!!! It just arrived and doing some updates. So excited first Android phone so will be asking for tips and tricks from the Android users

I cant find my password for my self serve account

I lost my password for my self account ,so I tried to reset it, but i also forgot the answer to my security question.So I was wondering if it was possible to send the password for my account via text message or by email.If not I would like to know a ...

Resolved! Small Town Consistency

Hello all! Not a stranger here any longer so I’m sure you’re all well aware of my small town rural NS issues with locating PM sims and payment vouchers. Between Berwick and Grand Pré, there is one singular store that sells PM Payment Vouchers. That ...

Resolved! pay extra add on whit rewards

can i only use my rewards, auto pay/refer a freind/coomuntyto pay my bill or olso to buy add on, us rooming/long distents

Resolved! 2 times auto pay rewards on my account - first 90 days

i put in a copy of my account - what is 2 times $6 in my accountAs of today your estimated payment is: $30Due Feb 18, 2018Plan Cost (Including Discounts)$60Total Rewards earnedAutoPay Reward ($6) Refer-a-Friend Reward ($18)1514-***-****1438-***-****1...

Resolved! Shout out to David_j

@David_J just wanted to say thanks for looking into / commenting on the public lab posts. I hope you can clean up /merge some of the posts to make it more user friendly as well Does this also means PM is starting to look and fix some of the issues...

Resolved! refer a friend & lost me reword

@CS_Agent i have refer a freind @Pupa and have got my reword but my freind have probloms with porting by the end is the problom fix but then i lost my reword on this number@wetcoaster my freind @popo send me to ask youthanks

Cannot access my account

I am new to this very poorly customer serviced mobile phone provider.I have registered my account provided a password but when I go to loggin,it says:Sorry, your loggin atempt failed. Please try again.When I click on Forgot password Iget the followin...

Resolved! how to forward my public mobile phone number to a fongo number?

wanna go to china for 3 weeks, dont wanna miss any phone call, so is any way to forward my phone number to fongo phone number?

Being charged the wrong amount

Hello, on my visa statement it shows that for the last 3 months i paid 117.60 but when i look into my plan with my total rewards earned I should only be paying 102. Why am I paying an extra $15? where did that come from

Plan not renewing even with sufficient funds in account ??!?!!

Is anyone else having this same issue ? My anniversary date was November 27th, but I didn’t have the money until tonight (now November 29th). I added the amount due to my account with my registered credit card, and my account balance is now $62 and t...

Koodo is Evil

Still verifying the truthiness* of this matterBut apparently Koodo can and will mess up your Public Mobile account when you have a dispute with KoodoQuite seriously despite the fact they use the same system I do not think any Koodo rep on a vendetta ...

Just joined public mobile.

Had a bad experience with a carrier that lied to me on black friday deals to keep me from leaving to another carrier. I also got tired of paying loads for peanuts. So... whats up? Any cool stuff a new member of public mobile should read to familiariz...

Beware! BLU Life One X2 Android Update Problem!

This isn't a problem specific to Public Mobile, but an Android update was pushed to the BLU Life One X2 phones today (Nov 28, 2017) that is causing grief. The update appears to install properly, but when it finishes you are presented with a screen t...

Resolved! Did you switch from Telus?

I'm currently with Telus and know that PM is owned by them. Wondering if anybody else has switched from Telus Mobility as well. I'm in BC. Wondering how the overall service is on the network and customer service with issues. Are you happy with your s...

Resolved! How do we claim the 1GB referral add-on?

I see people posting on the forums about a 1GB data referral add-on for both the referrer and the referree. How does one actually get this? I activated with PM yesterday and then my husband did as well with me being the referrer. I have the bill cred...

I didn't get updated to the plan I selected

My old plan was 135 per 90 days for 6 GB data, Canada wide calling and global text. I saw a new plan on OCT 28 for 90 days, 6 Gb +12 Gb , global text and canada wide and paid $ 165 to activate that plan. Now, I see my plan have not changed yet and da...

Data does not work on LG XPower K210

I can not set up APN on my lg so that mobile data starts working.I followed instructions and set up manual APN but didn't work out.Calling works though.Thanks for help!Please do not advise to contact moderators. I did. They could not help.

Having trouble receiving texts on your Samsung S7, S8/S8+, or Note 8?

Sounds like there is a known issue on the Telus network (upon which Public Mobile runs) that is affecting some S7, S8, and Note 8 phones (I assume S8+ as well): https://mobilesyrup.com/2017/11/27/samsung-users-experiencing-texting-issues-telus-networ...

Need help: US Roaming won't let me buy

Hoping a mod/employee can help me here. I bought the 1GB US roaming add on but need another one ASAP but it's not showing up for me. Is there a way for someone to manually re-enable this option or to credit me back $$ if I have to buy alternate roami...

Account Payment

I failed to make payment by the due date. My plan is for 3 months at $120.00 I have paid by Visa and added vouchers, and now have $128.00 in my account. How do I transfer the $128 in my account to pay and reactivate my phone? Thank you

Adding Another number to my account

I would like to add another number to my account.Is it possible to have 2 sim cards associated with the same account?

Cannot receive incoming calls

Resolved! Cannot receive incoming calls

Today is my first day with Public Mobile. I cannot receive incoming calls. I use iphone6. Please help.

Cannot send any texts. 11/28/2017

Hi, I cannot send any text messages all day Monday (I know it's still Monday for some) and I still can't today , Tuesday 28th.I found a solution to the same problem from earlier this year but I don't see anything that mentions the "message center ad...

Any data offer for old pm customers ?

I have been using pm for long time , I wanted to add data but it’s 30$ one GB which is way expensive, I am paying 28 plus tax with unlimited Canada , text , pic messaging plan , is there any way I can get data with my plan ?aby special for exiting cu...

Account locked

Hey,I forgot my password unfortunately, my account was locked! Please help me out!

90 day of inactivity

90 day of inactivity is 3 month so why after 2 week of inactivity my account tell me that the 18 december i will loose my phone number line and everything normaly the 90 day end on febuary, so if i am a worker that deal with contract and only been pa...

Resolved! Cannot receive a call

I can call out but my phone doesn't take an imcoming call. It just goes to voice mail.Please help.

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