Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just changed my plan as I had a very old one and not getting good value for money. The page stated I need to pay before changing so I did, expecting that there would be a credit for the unused portion placed on my account. I went through all...
Hello PMer's I had my credit card renewed this past month and my autopay date is coming up. I received a text from PM that my card was about to expired...which I knew and the reasong for getting my card renewed. Will PM still accept my credit card o...
I will be leaving for Mexico at the end of this month and will be staying there for the next six months, and maybe a bit longer.I tried to find an add-on for basic international calling, but didn't find anything. Does PM offer international calling?I...
My husband's Visa Account that was my Public Mobile payment account was hacked on September 16,2017 ( The payment card is in my husband name. He has a new Visa card # to replace the hacked card.) I am very disappointed that my phone service has been ...
I bought the $15 US roaming add-on, but didn't end up taking the trip across the border. Would I be able to get a refund for this?
My wife's phone (which I get the job of managing) is at 3020.972 of 3072MB for 90 days in the Data & Add-On Usage screen. Her Usage History shows only 431MB used. I'm pretty sure neither is correct, but why are they sooooo different?
Hello, I tried topping up my payment for the month, but the system tells me it was unable to process my transaction becuase it couldn;t verify my credit card info. I've tried a couple of attempts, but it keeps giving me the same error. Autopay seems ...
I am making a trip to Switzerland this wednesday, and need to be able to make calls while I am there to locals. I see a list of countries available with the $15 add on here:https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/what-is-the-rate...
@Moderator_TeamMy phone # 647-XXX-XXXX, Account# 1000000XXXXXXX derekchai@XXX.com I try to change my plan as following yesterday, it has been topped up successuful but my plan still the old. The system said "Sorry! We weren't able to process your...
Hi, I have two accounts under my name (one for myself and another one for my mom). I'm traveling to US right now, and I purchased the $20 US roaming add on. The roaming service was not working, and I was panicking as I needed the data right away. ...
I am asking this for my wife's Public Mobile account. So, she is very close to be ran out of data limit for this billing cycle, which never happens before. Then I login into her PM account and check the data usage. There is something really strange. ...
Hello,I got the charges on my credit card as below:23Sep17 - $ 44.0726Sep17 - $ 67.80I am unable to understand these amounts.Could you explain please?Thanks,Anand
I was due 28.00$ on Oct. 2 and paid (I think). Now it says my account is due 0$ and has 28$ available funds. I'm a little confused, isn't it supposed to say due 28.00$ and available 28.00$ and then on oct. 2 it should say 0$ due and 0$ available. Tha...
Hi, I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted. I have verified with the bank and the credit card has no issues. Thanks in advance for the assistance.
@Moderator_Team I have tried to set up my parents on a public mobile plan but there were lots of complications on the way and it currently sits as a temporary plan I think but has since ended and I want to fully set them up on a plan as I now have ac...
Why not unlock all phones now. Don't wait until Dec. 1st. All companies should start this asap. https://mobilesyrup.com/2017/09/29/rogers-and-fido-waiving-unlocking-fee-outright/
Hey there I did my top up in my account but my phone is still not activated.I have waited for too long like 3 days to activate my phone but my money is spent on the account and it is showing me that the payment is done successfully.But when I call an...
A month ago I went to Vancouver and added 200min in the addons category to my existing 90 @120 plan. Nothing happened.. Now it says credit balance $18. Obviously that was the incorrect way to add long distance to my current plan. ANyone know the ...
Sorry if this has been discussed before but my attempts at search were fruitless. I just signed up for service yesterday for 90 days but decided I preferred a 30-day plan instead to trial. What happens if I change try to change my plan now? The syste...
1. I clicked on "forgot password"2. filled the secret answers3. took forever to receive the link in my email4. when i click on it (6 minutes after receiving it) it says that the link is expired / sorry / blablabala. rather annoying when you need to ...
I have been on a 3 month plan and would like to change it to a one month plan as we are going away for 6 months the end of October. I have a balance enough for the one month plan, but not for the previous 3 month plan and I am unable to do so on my...
Just got new phone. Love it, and can receive and send texts, but can't get MMS set up. Found instructions for Windows 8 (as follows), but my phone doesn't have the WAP boxes. A further post says Windows 10 uses the word "proxy server" and "proxy ...
I recently switched to public mobile and hadn’t received or made any long phones calls until tonight. I experienced drop calls 3 times in fairly rapid succession. My plan is an LTE plan with provincial calling and I’m using an iPhone 8. My LTE and wi...
Hey...I have fast question...My mother using Public Mobile...4 months ago she fly for vacation and back few days ago...I try start again but is invalid sim...what's next??? Her number is **********...SIM card number ************...Please Help EDIT: ...
This past week, I noticed that data doesn't seem to work on the SkyTrain around Edmonds/Royal Oak. Signal strength is fine, mobile network state is connected, but data doesn't work at all. It feels like a reconnection with the past on the Wind Mobi...
I missed payment due on September 29 .. I have $50 available funds .. How to use this amount to re activate the services ?
I forgot my self serve account password and security answer please help me outthank you
Hi there, I seem to have locked myself out of my account in the process of trying to reset my password.Now I get this error "Login/UserLockedOut"Any help would be agreatly appreciated.
hi, recently switched from Fido to public mobile. I notice that while I'm on a call.. my data will switch from lte down to H. is this normal? I don't think this happened when I was with Fido. it would just remain as Lte during a voice call
