[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SIM network PIN Blocked. Enter SIM network PUK
Hi All, I'm running into some issues activating my public moblie SIM. I transferred a moblie number from Rogers service this morning. Once the rogers sim had deactivated, I booted up my Galaxy S7 with the new public moblie sim and it asked me for a...
Resolved! Does the zenfone 5z work on this network?
Looking to replace my phone, I want to get an asus phone, here's the one I'm looking at.It's an international version of the phone, I'd imagine it probably works, but I want to make sure in case anyone knows. (I do not have an imei to check because I...
Resolved! Payment Due not showing anything
How am I supposed to pay if there is no amount showing for my "Payment Due" in Self Serve?
Resolved! Self Serve link to "Plan" is broken
Unable to find out what plan I have because the link doesn't work.I keep getting the above message whenever I tap "Plan Details" or "Plan".
I can't pay my fee
I have the $120 plan for three months from a while ago with 12gb I believe or 15. And my payment was due on the 16th. I don't have auto pay. I was trying to make my payment a few minutes ago but the site was really slow and now it won't even allow me...
having a hard time making a payment with my credit card
i went to add my new visa card number, after i forgot to update it with new card and expiry date. plan had become suspended. every time i try it says unable to process. i have removed old credit card number and tried adding a new one. i have been car...
Re self serve account
I been with you and still can't get into my self serve account I put in my number and it don't send me a code I think if it doesn't fix I might be leavening public
How to change my plan
How do I can get a better plan
Resolved! Moving in PM need help
So last year we used my cousin phone number to open up a new account in PM to my other friend who recently got here in Canada but she got a new number after. And now my cousin is planning to move in PM but she can't create a new account because we us...
Lost payment
I tried to change my plan which expired at that moment so I chose 10$ for each month but I wasnt able to proceed.I tought my balance account should be charged first to get able to transfer to another plan so I payed 10$ to get started but I was notif...
SIM Card Locked need a PUK
SIM Card Locked need a PUK Is connecting with a moderator the only way to resolve this issue?
Resolved! How NOT to treat your phone...
Neat concept but the sliding camera seems like its just waiting to fail. Anyone out there on Xiaomi? How do they hold up?
Newbie
Just signed up.I can call out but can't receive calls or texts
Resolved! Add ons to existing 50 min talk and text plan
Does the add for US long distance calls ($8.00 for 200 min US & CAN) allow me to make calls to the US from Canada and also to make US calls while in the US AND call Canada while in the US?????
Cellular network not available
HI, I have a phone with 2 sim cards. Both accounts are active. One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?
Resolved! Changed my plan to $50.00 with data
I waited 24 hours and my data still doesn't work.Restarted my phone and took out sim and battery. Turned back on. No data.Edited*: Made the wrong APN address on my phone opps.
Sign in
I can't sign in to my account, says it can't verify my email
payment was taken twice URGENT!!!!!
i havent got anyanswer for my account for 2 days now; who else i can contact this is getting no where and no one is helping out.
Resolved! How to find the PUK for the sim card?
Does anyone know? Thanks.
Resolved! unknown outgoing calls to 4385804001
I just activated teh service. When I checked the usage history online, I notice there are several calls to the number. I didn't dial the number, neither is the number shown on the history on my phone. What is hapapening? What is the number? Thanks.
Rewards
I had a friend sign up at Walmart. Was told we both got 25.00 in rewards. This didn't happen
Can't seed message
i can't seed message .Not delivered.
payment was taken twice
urgent!!!!!! since yesterday no answerWhen attempting to make a phone payment, the first time it claimed it didn't go through, and that the phone was still not in service, so I paid another time. My bank statement states that both payments went throu...
Resolved! min. usage
When I dial my own number from other phone, then does it count for my usage? or only check my usage from my handphone, not very understanding the min.usage history, so When I make calls for 10 sec, it counts for 1 min. is that correct?
Data Usage History
Obviously during the course of a billing period I can log on here, check my account and see my data usage so far during that billing period. But how do I see my data usage for last month or last October?
Public mobile customer transferring phone to new public mobile customer
I am a current public mobile customer and I have given my iPhone 5s to my Mother. I have set up a public mobile account for her and obtained a PM SIM card and set up an account for her. I receive a “sim not supported “ message saying Public Mobile is...
Resolved! Payment make with credit card - Phone REMOVED
I tried twice to make a payment this morning with my Visa card but I got the msg that it was a mistake with the credit card, I tried with the master card twice and I gor the same msg,I just saw that the 1 payment on Visa cars was approved but i have ...
Resolved! New Phone doesn't connect to data
I recently bought a new phone (Zenfone 5Q) and for some reason it will not connect to data at all. It doesn't show that it is trying to connect to data. Under settings it says that data is enabled and my plan is supposed to come with data. Does anyon...
Switching Devices
I’m switching phones so I took SIM card out of old phone and put in new one. I set up the phone but it says no service.
Resolved! If I put funds on my account, will AutoPay still charge my card or will it draw from the funds first
Basically, I've got ADHD. Impulse spending is a real thing. I figured, what if I stick the money I have budgeted for my phone bill on my account up front so I don't have to worry about running out of money and not being able to pay my phone bill. ...
