Community

Lost phone

I've lost my phone. I'm trying to login to the self serve portal to report thist but I'm getting this message. "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" Can someone help me please?

Add-on with 400 minutes of international long distance talk - still getting notification

Hi there, Today I added a 400 minute international long distance talk plan.  Trying to make a phone call to Ireland but I am still receiving the notification that this service is not enabled.  Wondering if anything can be done about this.   Herman

Zenfone 4 not receiving data on a new setup

my zenfone 4 is not getting data. I just did a set up on this new phone and get wifi, cellular connection but no data ?

US roaming talk only for $8.00

it appears that add is on twice.  How do I get this corrected.  It should only be one add on for $8.00 effective Feb14/18.

can't login, autopay not working

I've tried resetting password a couple of times but no notification comes to my email.  What should I do?

How to port number from Public Mobile?

Hi,I want to port my number from Public Mobile to Rogers. Public Mobile account is currently suspended/inactive as I have been on vacation and didn't want to renew my plan (had issues with reception, which is why I am trying Rogers again).Is it possi...

Long Distance roaming in Canada

I spend most of my time between Vancouver and Toronto. If I set up a Toronto number and have Canada wide long distance package, will I be charged long distance when I use my phone number in Vancouver? 

Activated New Plan and got charged twice

Hello,New public mobile user. So I activated my SIM today and everything went on smoothly. However, I forgot to add the texting to my phone. So the message went in and told me about it, so I instally went to self-serve and changed my plan to the one ...

is koodo's taking over public mobile?

autopay not working

I have been using the autopay service since I started using Public Mobile due to the savings it gives me. However, it stopped working now. I suspect this is because I renewed my creditcard because it has expired. But I could not find out how to chang...

Can I start a new plan before the end of the month?

I have purchased 30 day plan for my girlfriend, but she is staying in Canada longer than we expected, and she already used up all her data, so I wanted to get more data for her phone. But if I purchase additional 1GB data for $30, her phone plan ends...

US add on required?

If I already have the  US talk and text plan, do I still need to purchase the US roaming add on for when I travel to th US? Thanks.  

Phone isnt working even though payment went through

Hi,  if anyone knows why the auto payment doesnt work and when i manually added the money in through the website it still doesnt work but says the money is in the account. But when i call *611 and try to add the money it says it doesnt work and the b...

Re: Just switched from Telus - Cellular network doesn't come up shows "No service"

I answered over e-Mail but have not got any response, Maybe I don't know how this community works but it is now already 5 days ago. This what I wrote: Hi Gregory, Thanks for your e-mail, The IMEI of the phone is the joint of all the numbers that I su...

Accessing the Public Portal while out of data (Idea)

Wonder if Developers can make a way to access Public Mobile Portal to purchase more data while you're out of Data LTE. 

Re-activate account past 90-day period

Hi, My wife has been away and is coming back in 3 weeks, and I was planning to reactivate her #, but I missed the 90-day expiry date by a few days.  Would you still be able to re-activate her # and old plan? ThanksEd

New customer - Cant log in to manage my account

Hello i created my account with the help of a walmart rep about two weeks ago, and have received email confirmation (to the email address I signed up with) that my account has been created. However when i attempt to login (using the same email), it t...

Autopay didn't work, now you won't process my card

I have autopay. For whatever reason, my Feb 11 autopay was rejected. I have now updated my card details (it didn't change, but I did so out of an abundance of caution), but now your system won't process the payment.

Moved to Koodo: Refund request for monthly plan payment

Hi , i just moved to koodo on the weekend on 10th feband I want to get refund of my monthly payment that was charged on 8th feb. since I’m not using public Mobile now I request to please refund my prorated payment to Koodo account or to the credit ca...

Balance transfer

this morning i change my numbers... no more service... i got to active another line... i need all my balance transfer to my new acc ... my service end feb 16....

Some criticism on Public Mobile

This is more of a rant, but I hope PM takes this as an opportunity to improve your services. I activated my account last Friday, but with the Public Mobile SIM card inserted in my phone, I quickly realized that my phone is still locked with the previ...