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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! NOT RECEIVING CALL FROM FONEGO OR OTHER VOIP PHONE

I TRY TO CALL FROM AND VOIP PHONE AND FONEGO IT SALE THIS NUMBER NOT IN SERVICE PLEASE HELP

4YR Contracts

Those stand up comics at Bell are at it again Blaming weak Canadian dollar + expensive phones for reason all prices are so much So to offset they made a submission to CRTC to allow 4 year contracts now http://business.financialpost.com/telecom/afford...

Trouble after porting my number over.

So I just signed up with PM & ported my number over, but I'm still having trouble. Other people are unable to text or call me. Should I wait a couple of hours?

Resolved! 40 to 45 a month Plan

I paid the 120 for the 2 gb for 40 per month plan. I have selected to switch to the 45 a month for 4 GB plan on my autopay cycles end date which is November 1st. Is there a way to pay the difference now and get the extra data on this cycle?

Resolved! OnePlus 5 Latest Update

Soooo I woke up this morning and my icons have changed and when you click on an app folder, it goes into full screen mode to show you all the apps in the folder. Anyone know I can revert back? Any icon pack suggestions?!

Resolved! Virgin Mobile and Fido offer $45/4GB Alberta-only promo plans

Interesting.....$45/4gig plan in Alberta to compete with Public Mobile. I didn't even know PM had an Alberta promotion. I thought is was only Ontario. Maybe that changed? https://mobilesyrup.com/2017/09/22/virgin-fido-45-4gb-alberta-only/

Question about gret offers @ public mobile

Dear public mobile users/ "customer" I am recent to hear and was just wonder if public mobile is best brand in Canada? how do compare to freedom, pc mobile, democaracy etc etc. Please commment below dear public mobile consumer. Thank you LOL (lots of...

Resolved! How do I close my account?

I would like to close my account with public mobile. I signed up yesterday and changed my mind.

How do I change my plan?

When logged into self serve I cannot access my account information. Been trying to change my plan with no luck.

Resolved! How to use add-on data

Hi, I ran out of data on my plan and purchased 1Gb to supplement. It was taken out of my balance but I do not have use of it, what else do I have to do? Thanks, Dennis

Resolved! Issue Activating New Account

I tried activating my new sim but I received the following issue after I submitted the order: 6. Transaction SummaryOops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get y...

Resolved! which US addon or combo do people recommend?

heading to the USA for 20 days the first 9 i will not have phone service. so i will add USA package on day 10. just tryng to figure out which combo will work the best.planning to forward calls to fongo for first 10 days. Renting a car so GPS will b...

Everytime I pay for any new option, my account glitches, takes my money and gives me nothing.

Whenever I pay for a new feature ( including my initial setup ) the system takes my money, and nothing works or is applied until I get an admin to manually correct this glitch.I understand that this is out of my power, but this is a massive problem t...

Where is USA roaming $20 voice/text/250mb data add-on?

Traveling in states with the $20 voice/text/data bundle that expires tomorrow. Went to my account to renew this for another 10 days but although this bundle still shows as an option on main 'Plans' web page it does not show up as an option in my ac...

Why PM is playing Hide and Seek Plans ?

Hi PM Family Members, Really, I am confused with lot of new plans and expections. Some plans are Ontario only Some plans are Only for exisiting Members, Some plans are only for freedom mobile customers, Some plans are limited time offer, Some pl...

Resolved! Anyone else have issues logging into Self-Serve?

Keeps saying login attempt has failed. Further attempts to log into my account causes my account to get locked out for 1 hour.

My Iphone 7 plus is connected to public mobile but it does not receive call, text or data

My account is active. I restarted the phone. My APN is isp.mb.commy carrier is Public 28.3 This is not the first time it is a publicmobile issue please look into my account and help me fix it. The last time it was fixed I still was able to contact ...

Resolved! WOW! Rogers Average Revenue Per Account (ARPA) was $124.31, up an astonishing $8.25 year over year.

Rogers is making a killing on their Share Everything plan accounts. https://mobilesyrup.com/2017/09/21/rogers-stream-saver-share-plan-canada/

Resolved! Adding more than one long distance add on

I have about 100 minutes remaining in my $15/400 minute long distance add-on, is it possible to purchase another $15/400 LD add on before I use up all the minutes? If I buy it now, will my available LD minutes be stacked (100+400=500 minute) or does ...

Re: Please reactivate my account

Hello, I have the same issue, I've added money to my account but the system isn't reactivating it, please help. I've sent you a private message with my phone number. My service includes unlimited text and calls.

How to check when my data ran out

First and foremost. This whole way of getting support for my account is insane. When my billing period is up, I'll be going back to a carrier that has a direct customer service support line. Secondly, my data plan of 6 gigs over three months has been...

Resolved! NEW SIM CARD NOT WORKING

hi i took a new connection the sim card is not registering in my mobile .what can i do?My mobile is samsung galaxy J1

Resolved! Switching to public mobile

I have purchased the Public Mobile SIM card. Have problem registering it and transferring my number to Public Mobile. Happy to provide all data to PM support team. Please respond.

Resolved! Rewards every month or just one time?

Hi, For the community rewards, do you get the rewards every month, or is it just a one-time reward. For example, lets say I contributed a lot for a month on the community forums, and earn $1 off. Is that $1 just a one-time credit used towards my next...

Locked out of my account/No Reply from support

Locked out of my account for 1 hour and sent a message to moderator team but they are not responding.

I signed up a second account last night now both are messed up

I have an account, signed up last fall on the $38 plan.Signed up a second line last night as $75 3 months province Text , no data.Immediately after signing up my original plan lost all data access. Shows expired in Self serve. When I login to my oth...

Resolved! Password Reset

I need to do a password reset on my account.The email for that password reset gets sent really late which causes the link to expire.

having trouble renewing

having trouble renewing payment

Resolved! Wrong Plan?

Hi Everyone, Signed up for Public mobile for the $45/month (AutoPay + unlimited Provincial calling + unlimited global text + 9 + 3GB BONUS at 4G LTE Speed /90 Days) deal. Recevied a text that my number was successfully transferred (orginally from Fid...

Is self serve down?

Doesn’t seem like webpage works?

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