[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cant send or receive texts from Bell
Just joined Public all is cool but cannot send or recieve texts from my Bell peeps. Please advise we came from Virgin and it worked there can call them but no texts hopefully just a setting can be adjusted i have Samsung neo5 and my wife has sam...
Resolved! Lost $40
Yesterday I paid for $40 for a payment voucher and then changed my plan right away after applying my voucher, and it went back to my original $2 balance. So I lost $40...
Resolved! Taxes not added in payment history?
Does Public Mobile not show taxes in their payment history or did I get overcharged? My Province (NL) has 15% taxes so $35 + taxes would be $40.25 but thats not reported in my payment history. My January bill was free due to rewards. Wondering if my ...
Resolved! payment vocher
does shoppers drug mart selling "public mobile vocher"
I just changed my plan and now my phone isn't working?
Why is my phone not working at all after changing my plan I can't call or recieve calls and I can't send texts
Voice to email
I am traveling for a couple of weeks to Africa. I would like to have my calls go to voice mail and then that they be sent to me as emails. I would like to have my text messages sent to email as well. Is it possible to set that up in Public Mobile? I ...
Resolved! Payment with Credit Card
I seen alot of people saying there phone stops working b/c there credit card had a problem with the auto renew. When i signed up my first card (a registed relaodable prepaid card) was rejected, Then i put it on regular card that worked. Not sure if i...
Resolved! first time paying online
HelloThis is my first time paying online as the first month was done in store, so please bare with me. My account says that I have $40 in available funds to use. My account is due to be renewed on the 16th and the plan will cost $35. Will I need to...
Pin invalid
We signed up yesterday and my husbands SIM card says invalid. We tried mine in his phone and it works. Not sure what to do
data not working
i put my sim card in my new phone all working good but data is not working it reads the sim card as telus but the net work is on public mobile 3g and i can not change the apn. i have tried all the troubleshooting. i have read ..
Resolved! Using a new SIM card
Hello.My son lost his Iphone6. I have an old Iphone 5s which I can give him. Since he will need a new SIM card I am wondering if I can use a SIM card from another company or if I absolutely need a Public Mobile SIM card? Also, once we get the new SIM...
Resolved! Call Forwarding
Hello, Does the $10 basic plan include call forwarding? And if so, if I forward the calls from that phone to a landline, are the public mobile plan’s minutes used or the landline’s minutes?
Resolved! Outage
My phone and my sons phone not working at all and have plans on them not close to expiration or anything
PIN
When signing up for PM at London Drugs I was asked to choose a four digit PIN. Soon after I got a text from PM giving me another PIN. What are these PINs for? They didn't work when I set up my online account the next day.
Don't receive the referral credit in the account
Hello Eveyone, I have a question regarding the promotion in December last year that when you referred a friend and both get $25 of credit. I switched to Public Mobile on Dec 11th 2018 when my friend refered me and one week later I referred another fr...
Resolved! my daughter did not get her free 30 day activation
my daughter signed up at Wal-Mart and was suppose to her service free 30 days. I had to pay for the first month. please help.
Resolved! Can't use my old number
I never seen a place to test my current number before ordering the sim card and paying my $10 now it tells me "We were unable to transfer the phone number you entered" I cannot change my number so does this mean Public mobile is not for me?
Resolved! phone says no service
phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches
Transferring my old number
I tried to transfer my old number from kodoo, but when I typed the number to see its eligibility public mobile said its not eligible. Any thoughts of what to do next? Thank you!
Re: 1 week with No Talk/ Data service and counting...
Can you get planhave money on it 778xxxxx Jaysonbuysse my name want free calling free texting month and some data thank you need module person don’t no what I’m dojng
what does Account status Expired mean in my situation?
I planned to cancel my account and stopped the auto payment for my plan about a week ago but I changed my mind and decided to keep it in the last day of payment due date which is today. So I enabled the auto payment again today but in the Overview p...
Resolved! Long Distance...?
Hello, while calling a number from Sarnia, ON (226 - 886), I got a message from PM before dialing out and I didn't catch it all just something to do with "Long Distance charges" and I'm not sure what to make of it. I'm paying for unlimited provincial...
Resolved! US Roaming - Unlimited Text (10-day)
I have a 1Gb LTE data plan and need an add-on to receive some messages here in Canada, but the only one appearing to me is US Roaming - Unlimited Text (10-day).Would it also work in Canada?
1 week with No Talk/ Data service and counting...
Does anyone know how I can submit a formal complaint?I haven't had service for an entire week; no talk, no text, no data. My account is paid up until mid February. I cannot login to my account. When I try to login, it says its been disabled.I PM'd th...
Price went up?
Hi all. I have the 18gb + 1.5 plan and my wife has the 3gb over 3 months. We had this same plan before but we are paying $30 extra for the 3 months. Why are we paying more than before for the same plan if there were no changes made?
Resolved! $10 plan
does $10 plan include incoming call free?
whats it take to get an answer?
hello....was on a $40 plan....want to switch to a $30 plan....money has been in my account for weeks....have had no phone...wtf?...anybody alive out there?
Arrival of Public Sim
I had purchased an another PUBLIC SIM and it has been already been 11 days that it has been shipped but the SIM has not arrived yet to my home.All my addresses and ZIP Codes are correct but the SIM is not here yet. All it has said is "Your order is o...
