Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have activated my public mobile SIM card one week back and still not working
Hi,I checked the IMEI # of my phone, was told it would work, bought a PM SIM Card, activated it and nothing happened - I could not connect to the network in Victoria BC, in the Montreal area and on a long trip in Newfoundland.Paid 20 CAD for nothing....
Hello, I'm having problems making a new account. As I follow the "New Account" tab, it asks me for my phone number which prompts me "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, ...
I have 3 numbers under my name with public mobile. I have set up auto withdrawal for one mobile number. How can I register the other 2 numbers for payment on this account as well?
HELP, I have completed the activate sim and payment steps and my phone status stated that there is no service. When I called my old provider they said the number is dissconected, why isnt my sim working, feeling super frusterated as ive been trying t...
Hello!I want to transfer number from Rogers.Can I keep my number?How many days in advance should I activate the SIM card for transfer?
Bonjour,je viens tout juste de m'acheter un forfait Public mobile auprès d'un associé Walmart.Eh bien ce fut simple et rapide. On a créé un forfait sur mesure et on a préparé le cellulaire et finaliser le tout en moins de 10 minutes.Je recommande cha...
I have just activate my sim card, i can lg in n problem, i can make phones calls, but i cant receive any phone call, i think the activatiton is no complete from my other provider, this is normal?? how logn does it take to have the activation complete...
Hi I switched to pm a few days ago. I transferred my old number which was out of service with my old network provider bell. Everything seems to be working fine apart from incoming calls. The message which I get is that this number is out of service f...
Hi everyone, I want to call Sri Lanka and I have the long distance international add on. However when I try to call it says; "Hi Public Mobile here, talk is not included in your plan". Any idea why this might be the case? Thank you.
I have autopay on and my Card was out of funds, I fixed it, charged $40, used that to change plans and it took all the money and says my plan is active. 10 mins later and I still cannot make calls.... How long does it take 30 60 90 more minutes?
I am aware that there are the general members then the "Oracles" and "Moderators" but other then the obvious what members sport the title "PM" . Are they perhaps PM employees?
ported from rogers and still cant receive incoming calls and text, but can make outgoing calls
I am not able to make a long distance call, but I have add-on with 300 more minutes.
How convenient that National Modly Cheese Day falls on the day AFTER Canadian Thanksgiving???Who knew? Enjoy your leftovers!S
Good afternoon, I'm was looking to change my plan but when i click on change plan in self serve no options show up and my current plan is blank. See snapshot.
Hi, trying to add the "Us Roaming - Talk Text 250 Data (10 day)" to my account as I am travelling soon. Only problem is that there is zero indication anywhere on the website as to what this plan actually includes. I can hazard a guess that it is 250m...
Hello, i just activate my sim card, i can make phones calls but i dont receive phone calls, the activation is no complete? how long does it take to be complete? i trasnfer my phone and my account is still open in the other company and in public as we...
I Have not recieved my sim card I ordered online on 09/14/2018. Who can check its status or refund the charge?order number147187
Hi All, i just upgraded my plan at renewal date and i had $9 in my rewards. however during the upgrade it asked me to top up my account. so i did that. however after the upgrade, those rewards money which was there never applied to balance and no lon...
I was wondering how I connect my public mobile account to my community account It doesn’t show anything for rewards earned I’m not sure what to do, I’ve Answered many questions in the community but I still have no rewards.
As of today my phone is now showing TELUS vs PUBLIC MOBILE. I realize PM is a sub of TELUS but wondering if this is normal. I have a number of people on referral and I’m sure I’m going to be asked. Thanks
Hey is anybody else getting this error preventing them from logging in?Server Error in '/' Application
I am aware of how to turn off data on my phone. Telus had a feature where I could turn it off through their My Account software. It was a better way of ensuring there were no crazy data charges while travelling to another country. My phone seems to t...
I am trying to activate my sim card and transfer my exsisting phone number from Telus prepaid account. and in order to complete the activation process i have to select a plan and add a payment method. Is there a way to acctivate without payment becau...
I just activated my PM and tried to port my number thru the activation. I can call out but can’t recieve any calls. I received a message saying I need to compleate the sim and activation form to provide my pin or password but there is no link to that...
I'm trying to activate an account/SIM for my dad, and I got through all the steps but on the last page (payment), as it was processing a new page with a "sorry something went wrong but don't panic" page went up.I received a text saying I referred som...
I just got back from the USA and my 30 dollar plan has been switched randomly from 1g of data to 500mg. Need some help getting my old plan back. Only went to the USA for 4 days. I did have the 10 day USA add on
Good Evening, I signed up for a plan this evening. I am thinking I would like to down grade my plan. I understand that the account pre bills my credit card every 30 days. I assume I have gotten billed for the plan I signed up for when I set the accou...
What should i do, if i pressed step back when i was regestrating( i was on the last step, but saw a mistake in the 1st step, so i went back to it) , and then it said me :" SIM Invalid", i retried many times - SIM INVALID so, seems like that i didn't ...
