Enter pin number but it doesn't work

[Marciasamuels]

Try topping up my phone but the pin number doesn't work 

[computergeek541]

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@slash407 wrote:

click reset, if u dont rember u need to contact the mods, be carful next time.

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This thread is about a top up voucher.  There isn't any way for a customer to reset a top up voucher PIN.  In the message previous to yours, you will also see that the customer has already contacted moderators.

[CS_Agent]

Hello there Marciasamuels,

Thank you for contacting us back and providing us with all your informations. I will be happy to help.
I truly apologize for all the issues it has brought to you. 

I will be reaching you by private message.

Looking forward to hearing from you and to resolve this case.

Best regards,

Lamie

[mimmo]

@Marciasamuels  read this link on how to get help from moderators expect a 24 hour wait.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

one option if urgent buy a voucher from recharge.com and use that while your voucher is investigated.

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@Marciasamuels wrote:

Thanks for youre help but i need to talk to someone from pm 

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[Marciasamuels]

Thanks for youre help but i need to talk to someone from pm 

[Lieux]

No I don't wort PM @Marciasamuels...Why???

[Marciasamuels]

Do you work for public mobile 

[Marciasamuels]

I did not sign up for a self serve account 

[Lieux]

Did you have write a message to the moderator @Marciasamuels?

https://productioncommunity.publicmobile.ca/t5/notes/composepage

and write moderator_team in SEND TO...and give them an explanation of your problem...they will help you

[Marciasamuels]

Is there someone i can send the number to and they try adding it to my phone 

[Lieux]

Did you try in your self serve account @Marciasamuels?

[Marciasamuels]

My voucher finish today so i buy a new nip to top up 

[Marciasamuels]

I just buy the voucher today and when i dial 611 it say my service has been temperaly suspend i put the nip but it keep saying it cannot process it 

[Lieux]

Did you see the questions I ask you @Marciasamuels?

Or you can try that...if you have self-serve working for your account.

First look to see if it says your service is active or suspended.

If so go in there and do this lost/stolen trick:

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[Marciasamuels]

I buy a payment voucher and when I enter the nip it said  cannot process my request 

[Lieux]

It would be unusual for vouchers to fail.  Just to be sure we've covered possibly simple explanations:

1. Are you sure the vouchers didn't actually make it into your account balance already and you've simply been mislead by a glitchy browser?  You can verify by looking at your account payment/transaction history, where it will have separate entries matching the exact amount of your voucher.

2. Are you sure you are entering the right PIN codes/have the proper vouchers?  Public Mobile vouchers have PIN codes that are exactly 12 digits long.

@Marciasamuels

[Marciasamuels]

Yes i try many time and it keep saying not able to process my request 

[Lieux]

Which pin number are you speaking about @Marciasamuels ? Can you give us more details of your problem and of what you have already tried...thanks...

[mimmo]

are you using a voucher?

try calling 611 and entering it from there

edit; providing some additional details will help people send you in the right direction