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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1916 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3624 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33279 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45167 Views
  • 182 replies
  • 30 Bravos

Resolved! Cancel service between Dec/29/2018 to Mar/21/2019.

My anniversary day is  Dec/28/2018. I would like to cancel my service,  I am travelling from Dec/29/2018 to Mar/21/2019. Can I keeps my Account and the phone number until I come back in March/21? I will reactive on Mar/22/2019.Thank you very much.

Ton by Great Neighbour / Super Voisin
  • 1878 Views
  • 10 replies
  • 1 Bravos

Resolved! Transferring to PM with my current number from Fido

Hello everyone,I am now with Fido (no contract). I am considering to transfer my number to PM, but have several questions. Please help me out. 1. Do I need to order a new SIM card with PM?2. Do I have to notify Fido that I would like to terminate ser...

saveyou250 by Great Neighbour / Super Voisin
  • 990 Views
  • 2 replies
  • 0 Bravos

Resolved! E sim on iPhone XR

Hi folks,  I was just wondering how I can go about using my public mobile SIM card as an E sim on my iPhone because my main carrier is Rogers and my work phone is thru public mobile and I need them b.org HELP!!  

SilasXavier by Good Citizen / Bon Citoyen
  • 1682 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to use same self-serve email for my community account

Can't use my self-serve email to register for the Community forum because it says that "the email is already being used in an account". What's up with that? I'd like to start racking up some Reward points... Please. 

Ed_Ap by Good Citizen / Bon Citoyen
  • 1932 Views
  • 11 replies
  • 0 Bravos

how to remove a mistaken add-on

I have had an add-on by mistakes but didn't make a payment. how can I remove it? because I want to change into another add-on. I worry that the payment will apply to this mistaken add-on, rather than another one if I didn't remove it ahead. thanks.

kkwilliam by Good Citizen / Bon Citoyen
  • 2022 Views
  • 15 replies
  • 0 Bravos

Cannot make payment using Visa Debit

Hello, I cannot make payment using Visa Debit (from TD). When I try, it just gives me the message that It has Failed, and try again using different Car. Anyone else having similar issue? 

epdls by Great Neighbour / Super Voisin
  • 803 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving calls

My father tried to call me 6 times through his Koodoo phone today from 1:30 pm til 1:45 pm, but it didn't ring on my end.  It went directly to Voicemail for him.  Is the service down?  Why didn't my phone ring, why did it go directly to voicemail?   ...

Build your own plan. Why?

Switch to Public MobileBecause you shouldn’t be charged for features you didn’t want in the first place.  If I select the option to build my own plan, choosing No Talk costs more than Unlimited Province-wide. How then can you claim not to charge for ...

gaggleweed by Great Neighbour / Super Voisin
  • 1856 Views
  • 10 replies
  • 1 Bravos

LG V20 not receiving Oreo V 8 update

Hi I purchased a LGV20 H910 from Hong Kong that was supposed to be factory unlocked; after inserting the SIM card everything seems to work but the oreo update and LTE is not availble. Ther are a a number of AT&T apps on the phone; if I do a factory r...

Doyle by Good Citizen / Bon Citoyen
  • 2050 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting Rogers Pay as You Go Number to Public Mobile

I am trying to port a Rogers Pay as you go number. There is no account number and i haven't been able to set up the new account on Public Mobility. Texts work but not phone calls. I received a text from Public Mobility saying I need to input account ...

cbertone2 by Good Citizen / Bon Citoyen
  • 1286 Views
  • 3 replies
  • 0 Bravos

No Service on my Phone - 647xxxxxxx

I paid my last phone bill on the 20th December when it was due. At the moment my next bill is not due until January 2019. What the hell is going on.  I am without phone service for one week now and the unfortunate thing is that I can't talk with anyo...

sones1 by Great Neighbour / Super Voisin
  • 1029 Views
  • 6 replies
  • 0 Bravos

Resolved! International Text not working in USA

I live in Canada and spent part of the day in the US today. I tried to send a text there and it said my current plan doesn’t have US roaming text messaging but I have the plan with unlimited US&Canada calling and unlimited international texting. When...

Elise05 by Great Neighbour / Super Voisin
  • 2143 Views
  • 7 replies
  • 0 Bravos

mail delivery

for all of you i just wanted to say that everyone who is worried about the wait time with canada post for delivery of sim cards or anything else, mail is moving at a relatively good speed, myself and others i know have had no problems with on time de...

Resolved! Switched from Bell 18 hours ago. Incoming calls not working

@CS_Agent  I've scoured the boards but have found nothing to help me. It let me set up my voicemail and when people call me it goes directly to voicemail. I get no incoming calls..not notification of a missed call or voicemail. And when I try check v...

jumpstart by Good Citizen / Bon Citoyen
  • 1552 Views
  • 6 replies
  • 0 Bravos

iPhone4, vs:7.1.2, Unable to use Data

I have data on my plan, want to be able to send texts with pictures and use Safari.  I have tried to follow setup instructions, with no luck.  Please advise how to set up.

ChateauTom by Great Neighbour / Super Voisin
  • 2193 Views
  • 9 replies
  • 0 Bravos

Resolved! existing customer new phone

I got a new phone for xmas but need a new sim as the sim from my old phone is too big. can i get a new sim from  store ?I don't want to wait 3-7 days for publice to send me a new one.

Moderator Hours

Hey there,  Happy holidays everyone if you celebrate it! I've had to renew my plan early because I ran out of data for this cycle. I've done this before by sending a direct message to the moderator. I didn't expect to get a response because I sent it...

Edenl by Great Neighbour / Super Voisin
  • 1778 Views
  • 9 replies
  • 1 Bravos

Re: Changes to how you verify that you’re the account owner

 I WANT FULL REFUND SENT TO ME IMMEDIATELY. YOU F....... G THIEVES.NEVER USED THEIR SERVICE AND THEY GOT MY VISA NUMBER AND STOLE $65 FROM MY VISA ACCOUNT. PUBLIC MOBILE PEOPLE ARE BUNCH OF THIEVES AND HAVE FRAUDULENTLY CHARGED ME 65$ ON MY VISA. I A...

VERYANGRY by Good Citizen / Bon Citoyen
  • 602 Views
  • 2 replies
  • 0 Bravos

Resolved! Getting a refund. Third issue and STOLEN MY PHONE ON XMAS DAY !

Make a complaint and go through the hassle and use data and lose MY MONEY ON XMAS EVE AND DOUBTFULLY SERVICE ON XMAS DAY.   THE $50 charge is in my account.  So why is it off ? My phone , my money and AGAIN YOU CANNOT GET YOUR SERVICE TO SIMPLY SWITC...

stemcell by Good Citizen / Bon Citoyen
  • 2565 Views
  • 17 replies
  • 1 Bravos

Cannot receive verification call or sms

Sms or verification code from bank doesn't come to my number but it worked when i gave some other number, but it wont work in my number, need a solution.

nirajan by Good Citizen / Bon Citoyen
  • 1635 Views
  • 9 replies
  • 0 Bravos

Resolved! US data add-on

I used up my 10 day add on in 3 days, and I want to buy another add on. The one I used up still shown as my current one so I can’t purchase the same add on now. Any idea what shall I do? Thanks!

GraceV by Good Citizen / Bon Citoyen
  • 1159 Views
  • 7 replies
  • 0 Bravos

Auto Pay

please remove me from auto pay so my account can be cancelled. my number is 289xxxxxxx.email : xxxxxx@gmail.com 

Karimaghazani by Great Neighbour / Super Voisin
  • 884 Views
  • 4 replies
  • 0 Bravos

Resolved! 2 phone numbers 1 account

Hi All,I have public mobile number.1>Is it possible to port number from another provider and keep it under one account(2numbers 1 account )?2>Will I get referal $25?3>Will I get $1 credit every month? Thanks.

sim367sim by Great Neighbour / Super Voisin
  • 2059 Views
  • 3 replies
  • 1 Bravos

Paying spouses bill off my phone

I’m trying to pay my husbands bill off my phone there’s no option to talk to someone and I’m locked out my self seve account for forgetting my password what do I do

1MH by Great Neighbour / Super Voisin
  • 872 Views
  • 4 replies
  • 0 Bravos

No Talk when calling 1888 number

I'm the, you don't have talk on your plan, when I try to call a 1 888 number. I can call other poeple just fine.I try to log into public mobile to verify my plan but the plan page doesn't load. it tells me to log out and log back in. I need help.

thedangler by Good Citizen / Bon Citoyen
  • 427 Views
  • 1 replies
  • 0 Bravos

Resolved! New Ulefone power 5 cant receive cell service.

Happy Holidays everyone. I need some help please. I bought a ulefone power 5 from china of course.I am having problems receiving cell service on my phone. I am getting data and text messages but I can not use calling. I am currently on a 3g plan and ...

buzzzman by Good Citizen / Bon Citoyen
  • 3359 Views
  • 15 replies
  • 0 Bravos
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