[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! password reset
when is PM EVER going to get their password reset option when logging onto "my account". i literally reset it over 5 times and it stil doesn't work.
Resolved! Transfer funds
How can I do this from lost sim card to current sim card
Im officially in my first renewal
I didnt get a text to say it would be renewing tonight, only that my amount was due from a couple days ago. just because i was curious i logged in and i am "expired" but i texted myself and it went through just fine sharing just because i felt like i...
Email compromised - can’t reset password to that email
Help! I need in - this month have been locked out of my email as it was hacked but I need my password reset done and this is the account it would go too
Resolved! data useage discrepancy on PM account web site
my detailed data usage history in my self serve account on the PM website only adds to 6.398mb but on my overview, data useage reads 23.058 mb and is steadily rising. Why the discrepancy? I'm not looking at my phone data use! I've only been with PM 2...
Resolved! Issue with buying Sim Card
Hi there, I had an issue with my purchase (internet DCd right when i ordered my Sim card). Just wanted to see if there was a way to check if the order went through as I got charged, and who I would contact for that. Any help is appreciated!
What public support their loyal customers? Due to this pandemic
I like to ask what benefits or fee off or discounts for us who lost job and in problem to manage
Resolved! I need to remove auto payment option but how?
Hi , due to loss of my job I cannot afford three cell lines with public I switch to 15 doller plan but still think I cannot so please help me
Resolved! Pausing a plan add-ons?
I'm planning on pausing a family members plan since we aren't leaving home anymore. I plan to reactivate it before the 90 days to order to keep the number. My questions are:1. Will we lose the current add-ons on the plan if we pause it? They have dat...
Resolved! Unidentified call
Who called me？xxxxxxxxxxxxxx edited by computergeek541: phone number removed
Resolved! Strange phone pop up today.
Hey PM Community, I was using my wifes phone today and I was going to make a call, but just before a strange message popped up. It said click wireless service you would like: and it had Bell, Rogers, Telus with the Wifii symbol. The public mo ile sym...
Resolved! Plan renewal text delayed.
So its been my first plan renewal and on my self serve it says my plan cycle restarted on the 24th. So today I woke up and sure enough I had 0$ in my account as it took my referral bonus and it showed the payment in my payment history. When I used a ...
Resolved! Porting A Number
Have a question with regards to porting a phone number. My current carrier has an incorrect spelling of my name. Would that cause me a problem?
How to cancel my account
How to cancel my account i already remove my credit card auto pay but still your getting money to my credit card i just want to cancel my account can someone help me regarding to this matter Thanks
Resolved! international long distance minutes - unable to make a call locally
Hello, my account shows that I have 400 minutes for international long distance Canada and US. I tried to call locally and it didn't work. Please clarify - it works internationally but not locally? I am in Toronto. Thanks
Resolved! Autopay already set up
Hello Community,I am super confused I have had public mobile service for over a year and no issues with my autopay. I got a text this morning saying what rewards I qualified for but 30mins ago my cell has a voice message saying I have no account set ...
Resolved! Question about data
Hi everyone, My plan was renewed today. I have $25 plan, which includes 500 MB+500 MB and 1 GB promo.When I logged in, I can see that 500 mb = 500 mb data is at zero as it should be, however 1 GB promo says that I used 932 MB already. How come? I hav...
Minutes
I have the $15 plan. I just was monitoring how many minutes I have used since I have only 100 outgoing minutes to use. I checked and I had used 42 minutes since my plan renewal date and I thought that was high, so I went through my usage and counted ...
Forgot password
I forgot my password to login into my account
Resolved! Credit Card could not be verified error
Hi there, I've had auto pay set up on my account for a while and it has worked perfectly. Today, it said my account auto pay was applied but it now says my account is suspended. When I click the reactivate button it says "Your credit card could not ...
Cannot change plan in self service - site issues?
I am trying to make a plan change and zero options come up - I need to change the plan due to COVID19 and lay off. how do I change it if I cannot do it in self service.... ps - I think that offering free roaming to the US during COVID-19 is silly - w...
Resolved! Want to cancel plan, can’t log in to my account
I want to cancel my plan, but can’t log in and can’t reset password. What should I do? Thanks.
Resolved! live chat
Good morning has anyone else noticed this live chat for activation or am I late hearing about it? https://www.publicmobile.ca/en/bc/get-started
is it easy to get a reward?
Try to refer to my friends. Thanks!
Resolved! Haven't Received 1GB Data Addon
I ran out of data so I purchased a 1gb data top up yesterday and it hasn't been activated on my account yet. My bank statements shows the money has been withdrawal by PB but my data is still off and it doesnt show the addon on my account page. Do I ...
Rewards
How does this reward program work? I'd love to use this time off I have wisely and make some extra cash towards my phone plan every month.
Resolved! Change phone number
It should be straight forward changing your phone number when I try to change my phone number it gives me a message saying failed to change phone number. Anyone else have this issue
Resolved! Update autopay
Resolved! Autopay?
How reliable is autopay. It seems like people pay manually before autopay. Why? i dont see why it would fail. Isn't it just like paying a monthly Netflix or amazon service?
Resolved! Suspend service for a few weeks.
oh Hai! First off. thank you so much for the bravo's. I feel like a Superstar!So my phone needs to be replaced. Is there a timeframe for self-suspension so I don't lose my number? Or should I just keep the plan active when w/o a phone for two weeks?W...
