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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! paid but services have not been restored

hi! so this is my second month with public mobile and on the first of this month i went to the store to buy my voucher for 25$ which was my plan and they said they couldnt sell any at this point in time and that i should buy a prepaid mastercard and ...

Plan fees?

Hello folks, all of the plan fees have "30 days" written on them. Does that mean you only get that specific rate for the first 30 days and then it increases? Or is that the plan fee for each 30 days forward?

Network Problems

My samsung s9 decided it didnt llike the network...so now its say error while searching for network...i factory reset my phone but it didnt help wat do i do

Resolved! Can't make a phone call.

When I try to call my *local* pharmacy I get a message from public mobile that talk is not included in my plan. My plan has 100 minutes of outgoing talk. When I log in the self serve page clearly states I have used exactly forty of those. Not that...

Resolved! Change my plan

Hello i would like to change my plan to have more data, when i go to change my plan and build a new custom one and go to make the payment now to have more data now, my payment is made but my plan did not get changed so i payed more for nothing, I wou...

Resolved! Trouble making calls to US

I’m a new user and have unlimited calls/texts in NA. I called a US number and a PM recording came on to tell me I needed to change my plan. What’s up with that and how do I resolve it ASAP? It’s the reason I bought the $50 plan - to make calls to the...

Resolved! Aug,06,2019

My name is Jason Jodoin I put money in my phone last night now my phone said I have no Service But phone still work here is my cell if someone can help me 613xxxxxxx thanks EDIT: info removed by NDesai

Double Charge

HI, I did a top-up on August 2 for the amount my plan is renewing then when Aug 4 came, it did not renew even though my top up balance has 40$ on it.. So i make a payment and since it did not allow me to use my 40$ top up balance so I added a credit...

I got U.S roaming add on didn’t really work

Yesterday we went to the US for shopping and some dinner. When I added the 250MB data roaming addon it didn’t work and was VERY spotty. We got lost in a foreign country because the data was unreliable and the GPS on my phone gave up half way through ...

Resolved! Unable to process payment

I switched to a new plan and I had auto pay before but my account has been suspended due to insufficient fund. I tried paying it with my credit card that was added to my account but it did not go through. I replaced the credit card and it says "Sorry...

Resolved! New US Roaming Plan

When you switch to a new plan when does it kick in? I'm travelling to US tomorrow, and am considering switching to new plan (60$) to include the US Data and roaming... BUT - does it kick in the next billing cycle, or is it immediately activated... ...

incorrect billing

I joined Public Mobile 2 months ago and just received my credit card bill. On April 1, you charged my account $20.34 ($18 + 13% tax), but when I check my online account, I see that that should have been a credit for $18 instead of a charge. Can you...

Resolved! US Roaming bundle - Not Working. No service in US

Aug 2, i purchased $40 worth of US roaming - talk, text and datain the US now, try to send a text ...get a message saying it's not workinghad to purchased another $20 worth todayI want my $40 back!

Hey

US Data Add-on

Traveling to US in 4-hrs so I added a US data add-on and noticed that it’s already showing data usage even though I’m still in Canada. How could this be ... ?

Dangerous no Wi-Fi calling service

My dog was attacked by a cougar in a low service area outside of Courtenay BC and I needed to make an emergency call from my friends house. I went to turn on my Wi-Fi calling and it wouldn’t work. I had to wait til my wife returned with the car. By t...

Resolved! The my account isnt working

Everytime i go to sign in it shows me this Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exc...

Resolved! incoming calls on the $10 plan

I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.

Resolved! Changed plan from $25 to $40

i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that

Resolved! invalid sim

I tryed to activate a former PM SIM card and I cannot go to the second page since it indicate invalide sim on top after I click on continue?

Resolved! Plan issues?

Strange things with my account. On the 1st my data should have reset and for 2 days I had data, used 8mb, Now nothing, no data. Phone still works. Usage still says 8mb. Also I looked at my phone going out and see 3065804001 three times. From what I ...

Can't reciecve calls

Service Coverage for 3G data VS LTE

Hi, I just signed up for a plan with only 3G data. I am in Northern Ontraio and the coverage map covers my area no problem. I just put in my sim card and it says no service. I heard that the coverage was the same as Telus? I was with Telus before and...

Resolved! Frequencies and bands

I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?

Mobile not working

Even though i have a 45$ balance i am unable to use data on my phone.How to deal with this?

Resolved! porting in a number to existing PM account from Speakout

This morning I attempted to port in a number to my existing PM account from my active Speakout account. After about 4 hours I received a text on my PM account phone that says I need to "go to publicmobile.ca and click Contact Us and complete the SIM...

Resolved! Problems creating an account

I have tried to create my wifes account but the first time the web page crashed after i entered the credit care info in. I tried to sign in using the same info i created the account with but it doesnt take. i tried to recreate an account but now it s...

Resolved! Activation - Appels entrants non disponible

Bonjour, j'ai activé mon compte récemment et transféré mon numéro d'un autre fournisseur. Je peux faire des appels sortants, mais les appels entrants ne fonctionnent pas. La personne qui tente de me rejoindre reçoit un message comme quoi mon # n'est ...

porting of my VOIP Number

Hi PM,I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx. Today is August 5 and I ha...

Resolved! LTE or 3G?

I'm confused as to why my phone says it's running on LTE data but my plan says 3G? Is it LTE or 3G? Sorry if this question has been asked already.

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