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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost / Stolen but not!

I bought my phone from a recognized distributer in June 2019. By August 31, "No Service". A few back and forths with Apple, Device Doctor and Public Mobile, by mid-October, Public Mobile announces it is lost/stolen. But no one can tell me who list...

long distance talk plans,

I have pais for the 400 min international talk planWhen O try to make a call the operator says I need a talk planWhat is going on Please advise Bob Heins

Resolved! Hi

Hi how do i get the christmas gift the 1 free GB of data and international free calls plesse

Urgent

BonjourVous m'aviez demandé ma date de naissance et les 4 derniers chiffres de ma carte de paiment de mes sévices et cela depuis hier à 17h30 que je vous es envoyé et plus j'ai une balance de mon compte se 18 $

Resolved! How do I reset password for self-serve?

I need help resetting my password for self-serve!i have been locked out. thank you!

Resolved! 4GLTE plans

I see a lot of talk about 4GLTE plans but I only see 3G plans (aside from the 1GB Data only plan for $30/month) when I'm on the "Plans" page. How can I sign up for an 4GLTE plan with talk and text? Thanks,Bryan

Resolved! Credit

How do I get credit . I purchased US roaming and it did not work for the first 5 days.

Resolved! How long does top up voucher last?

I’m pretty sure that you can call whenever but I just want to make sure. I thought that my payment is on the 13 path but it’s actaully on the 23. I really don’t want my money to go to waste, thank you.

Resolved! no sounds when receiving calls

Hi everyone,I just activated my public mobile new account today. Everything is fine but my cell phone is silent when receving calls. Unless I see the phone, otherwise I don't know someone is calling me. My phone is brand new iphone X which I bought l...

Resolved! How can I forward all my calls to a China cell#?

How can I receive all the calls to PM# when I travel in China? I have both PM number and China number. Thanks.

Giving my son an Xmas gift....

Help me out folks...new customer here currently with another carrier ready to sign my son up with his first phone. I've got a 6 plus unlocked ready to give my son, and sign up with PM. Going to sign him up for the $15 plan. 1) Here's all the discoun...

Compliments

I just wanted to say compliments to Public Mobile for a smooth transaction. It wasn't 100% smooth as at first as it wouldn't finish the registration three times in a row - but the next day I tried again and it worked fine. When I needed help in porti...

Not receiving texts

Hi, I am unable to receive texts and it appears everyone is receiving texts from me just fine. I recently bought US roaming bundle and it seems like people do have issues with that when it expires. Can someone please assist. I did mail moderator team...

Account Suspended, Can’t Renew Plan

Hi, my credit card was compromised so my last payment didn't go through. I added my new cards and funds ($1 more than what's due), but I can't seem to make a payment to renew the plan. Any help?

change my plan

need help changing my plan

change my plan

when i click on change my plan it gives me no options please help

Resolved! How are you supposed to reply in this interface?

I finally got a message from a moderator regarding porting my number, but unfortunately this interface provides no way to reply, so how do I get my information to this moderator?

Resolved! 672 area code

Having some trouble getting Google to accept my area code 672 # as a recovery #. Google seem to think it's not a Canadian # but rather an area code from "Norfolk Island", an Australian external territory. My optimum account won't accept 672 when I up...

Resolved! Christmas gifts?

How do I go about receiving the gifts?

Resolved! USA without any addons - Do incoming calls/sms work?

I have the $15 plan. 100 Minutes, unlimited texting, and 250MB. If I go to the USA without any addons, will I still be able to recieve incoming calls? What about incoming texts? if neither of these things work, will the other person be notified in an...

Resolved! Can someone please help me build the options for lowest cost plan for the following requirements?

1. Unlimited Canada calls2. Unlimited US calls Data and text not important, but welcomed if free or not impacting cost.

Credit card problems

Hi I'm trying to become a new member of public mobile. I can't because when i get to the payment section, my credit card is not recognized for some reason. I called my credit card compagny and they can't help me. What am I suppose to do?

Resolved! How do I find out how long my account has been open

Hi I was wondering how I find out when I opened my account because I'm pretty sure I've been with public for more than 2 years but am still only getting $2.00 off for loyalty

Resolved! Switched from iPhone to galaxy sim card attached to iPhone emei

I had an iPhone 7. I activated my SIM card using that phone up until a couple weeks ago I decided to purchase a new Samsung. I simply popped my SIM card out of my iPhone and place it in my new Samsung and I've been using my phone ever since just fine...

Resolved! US Data Add-On

If I was to purchase the US Data Add-On, would it work in San Juan PR? Im assuming it would because its part of the United States but hey you never know!

Resolved! Thinking of switching over and had a few questions

Hello, I've been with one of the major telcos for the last few years and as someone that isn't a poweruser, all of their plans have been overpriced for what I need. I'd love to switch to a smaller provider but I have a few questions before doing so. ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Lost / Stolen but not!

long distance talk plans,

Resolved! Hi

Urgent

Resolved! How do I reset password for self-serve?

Resolved! 4GLTE plans

Resolved! Credit

Resolved! How long does top up voucher last?

Resolved! no sounds when receiving calls

Resolved! How can I forward all my calls to a China cell#?

Giving my son an Xmas gift....

Compliments

Not receiving texts

Account Suspended, Can’t Renew Plan

change my plan

change my plan

Resolved! How are you supposed to reply in this interface?

Resolved! 672 area code

Resolved! Christmas gifts?

Resolved! USA without any addons - Do incoming calls/sms work?

Resolved! Can someone please help me build the options for lowest cost plan for the following requirements?

Credit card problems

Resolved! How do I find out how long my account has been open

Resolved! Switched from iPhone to galaxy sim card attached to iPhone emei

Resolved! US Data Add-On

Resolved! Thinking of switching over and had a few questions

Community rewards

Missing text messages

Resolved! Time Period Validity — Free Gifts from More is Merrier Campaign

Us roaming add on

Did not receive summary activation email for esim

URGENT Identity theft

Network Problems

Overpaid balance

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