Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my sons phone was stolen but they have already charged ny account for next month what do i do?@jodiespence wrote:Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that ...
I sent private message to Tiana_V, how long does it usually take for them to respond?
Hey I just aid for my plan earlier this morning but I am unable to use it as it hasn't added on
My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate. I log in to my account, and click on Plans and addons and get the following error all the time. Oh no!It looks like some...
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?
It does not make any sense to me why the $35 plan exists. Other than to sway someone over to the $40. ...why wouldn't the $35 plan have at least 2.5GB of data? I might as well do the $25 plan and take a $10 data add on (if I need extra) for a total o...
The systeme had a lag and charged me 3 time insted of one what do i do
I have a PM SIM but the phone doesn't showup on the compatibility list. Here's the specs. https://www.frequencycheck.com/models/Ak8RL/nokia-2-global-dual-sim-td-lte#frequencies Any idea if it'll work?
So I am getting a new phone number does that mean a new account and what of any balance that there might be is it gone or transferred
I just ordered a SIM online. When payed for it with a credit card, I got this message "ZIP code does not match billing address". Then I tried some more times.After a few minutes, I checked my credit card bill and found that I was charged $11.30. But ...
Hi all, I was looking in my account to see when my start date was, but could not find it. I may have been looking in the wrong places. Is your start date with PM listed somewhere?
I have an LG 6 phone, which doesn't open in the back. How would I install a sim card?
why is my 250 mb plan data not showing on my account info and why is my gifted data being used up instead of my plan data,and no I haven't used 250 mb data
Hi CommunityI am going to the US in a month. My current plan has 2 G Data, unlimited international calling, unlimited texting. My question is what should I purchase as an add on. I'd like to use data, talk and text. Do I select the $20.00 250mb ...
Hello, My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card. Please help immediately. My wife and I have zero ph...
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....Wha...
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? ...
Hello, I went to Walmart a few days ago to activate a new plan, and they told me that I would need to pay $10 even though I am activating there. I tried telling them that I have activated there 4 times before and have always been given a free-sim. I ...
My husband and I activated two SIM cards last night. Both went through on the activation and both our old numbers transferred over to the Public accounts. We received confirmation emails from our previous provider saying the numbers were transferred ...
My renewal date is on Feb 13, 2020 and I'm currently on the $25 (1GB with autopay) plan. I'm very close to reaching my data limit and I don't want to run out of data in the next few days. If I switch right now to the $40 (5GB with autoplay) plan, wil...
Hello everyone,I'm unable to send or receive text messages or use my data. Any ideas on how to go about it? I have tried turning the phone several times but no avail
Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported...
When I was with Rogers previously, they would forward a call to voicemail after 20 seconds. I noticed with Public Mobile, calls forward to voicemail after 25 seconds. Did not appear configurable, until I stumbled upon how in some old GSM documentatio...
I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.200 min US and Canada Long...
I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?
Anyone else facing this issue?Website take a lot of time to respond for any of the request.
I am currently in Ontario and am planning to move to Alberta. Can I Keep the same number?Do I need to change my plan? How can I make my number local to Alberta? I am trying to make sure I dont incur additional tarrifs to keep the number active in Alb...
