Two plans, same email

[aliciagiura]

Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my brother's plan? Am I able to change the email address for his account? 

[Nanqui]

It’s only one SIM card for one e-mail address. 

[aliciagiura]

Great idea! I just tried that however, only my mom's account number appeared. 

[PublicMobile13]

I'd recommend going here https://www.publicmobile.ca/en/on/get-help

You can choose the live chat function to ask for help or submit a ticket

[gpixel]

@aliciagiura since you were able to register both accounts under the same email, I'm wondering if you log in to the self serve and click where it says account#: it might show your brother's account number too.?

 

[computergeek541 · Accepted solution]

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@aliciagiura wrote:

Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation email for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my brother's plan? Am I able to change the email address for his account? 

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Some e-mail providers such as Gmail allow aliases within the same account.

However, on Public Mobile's end, they do not allowed the same e-mail address to be used for two different accounts.That's likely what caused the issue.  I'm surprised that the system would allow the activation with the same address.

You'll have to open a ticket by going to https://publicmobile.ca.ada.support/chat