Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Network Unavailable

I have been unable to send/receive texts or calls ever since Saturday evening. My data is fine and I can browse the internet normally. The 'network unavailable' notification was gone this morning so I assumed everything was fine, but I still cannot m...

Never receive any text offer

Im currently with PM $120/12GB/90 days plan. I have never received any text offer from PM. I would like to switch over to Koodo but unable to do so as in-store reps asked to see the actual text offer. Can someone please help?? In the past, i was a Ko...

Resolved! upgrading plan

I upgraded my plan from $20 for 30 days to $25 for 30 days, but I got charged for 2 different plans after I changed the plan. I was wondering if I could get a refund back since I changed to the $25 for 30 days.

Sim activation issue

Upon activating, I didnt realize i could not pay with my mastercard debit, it said payment not valid. I hit continue and it reloaded to the main page. my email did not save upon registering for me to login and access my account. I tried to recreate a...

I want to cancel my account

I have moved my number to another provider and I have a prepaid account. How do I cancell my credit card authorization.

full payment transaction log

Hi, Is there a way to see all my payments since I started with Public Mobile? I can only go back 6 months.. Is there a different way? Thanks,

Resolved! New 3 G speeds,

Anyone use 3 G on Pm . How good is it . Can u watch video .

voucher not working

I purchaced 4 vouchers this morning total $140 (3x$40+1x$20), for my wife and I accounts. Unable to get vouchers to registar online, I was able to get one $40 voucher to accept on wifes account via 611, but not my account, payment due on Feb 27.what ...

Goodbye it was fun

Well I went in to Koodo today and did the switch. The extra gig off data did it for me. Got 5gigs for $40. $100 bill credit and $50 refer a friend credit. The koodo rep said Public mobile will be gone by this time next year. Telus is phasing them out...

PM exit survey $250 VISA gift card

Just received a "Tell us why you left for a chance to win!" survey via Email...keep an eye out for a chance to win a $250 VISA gift card!

trying to port a number says not available and it with bell

trying to port a number says not available and it with bell trying to get a buddy on with public mobile but it giving error with his number he has had for 7 years saying it not eligible ??

Resolved! LTE vs 3G Speeds in downtown Toronto

Hi everyone. I recently switched from a 3G plan to an LTE plan, but I'm not seeing faster speeds.I checked on frequencycheck to make sure my device is indeed compatible, and it definitely is 100% compatible with the LTE offered by the Telus/Public ne...

$20 Unlimited Talk Plan

Is the incoming texts included in the $20 ulimited talk plan?

incoming phone calls

Hi, I just activated my phone/account and can not receive incoming calls. Everything else is fine including outgoing calls. Is this because I have not cancelled with my old provider?Thank you,

Can't login to my account

When I try logging in to my account it does not recognize my email. Nor does it recognize my phone number.

Can't renew the plan

I can't renew my account again when i go to selfserve site shows expiry date but not showing amount due

Resolved! Port to another carrier, can't login to PM anymore?

My wife just ports the number from PM to Koodo last Friday, but today Koodo said the porting was failed, need re-active the number on PM. But when I try to login PM, I get the error "Sorry, your login attempt failed. Please try again. " I don't want...

Porting issue - moderator please assist

I have completed the registration of the new SIM and porting my existing number from Speakout. After reboot the phone, I am able to get online and dialing out; however incall call seems to go direct to my voicemail with the old provider and SMS doesn...

How do I cancel my plan?

I want to cancel this plan because I am leaving the country. My next payment date is Mar 8. How do I cancel this plan ?

New Data Add On Did Not Start at Zero MB

Hello, I just purchased a 1GB data add on. The account status page did not show the initial usage as zero (0MB). How can I contact someone to have this corrected? Thanks

Can't login

I forget my password. When I try to reset it I get this message when I enter my username: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledHELP!

My service has been disconnected even though I have paid

I'm on auto pay. When my payment hadn't gone through late last night, I made a manual payment. The payment was due on the 26th so I clicked Make a one-time payment and pay the amount that I owe. My payment after rewards is $125.43. $135.60 was deduc...

My service has been disconnected even though I have paid

I am set up on automatic pay. My account is due on the 26th, so when my payment hadn't gone through late on the 25th, I made the payment manually. I knew that I was going to need it first thing in the morning to call a cab. There was more than enoug...

Galaxy S9 Buying Guide - Koodo $40/5GB

Hey Community, Is anyone thinking of getting the Galaxy S9? As per the 'suprise' text message we have until March 15 2018 to switch to Koodo and get the $40/5GB plan. I am also hearing there is a TAB meaning we can get the S9 for subsidized deal if w...

Switched to Koodo last week for the $40/4gb plan..advice on getting the $40/5gb plan now??

So, I signed up for the Koodo $40 for 4gb plan for my wife and kid last week, after getting the message. Now that people are getting 5gb for $40 for making the switch, I feel a little cheesed. I am wondering if there's anything I can do to get the 5g...

Staying with PM

So, I come back from vacation and find PM's text about the price increase, the reversal, and now the mass exodus to the guy in psychadelic spandex. Wow. For someone like me who doesn't need canada-wide, nor the full 4GB (I use about 3GB/m), and alrea...

SIM stop working but other SIM working on Phone

Hello, I have been with public mobile for about a year now today my SIM suddently stopped working. It says I can only make emergency calls.I have tried another SIM in my phone and it works fine. I even restored my phone without any luck. Has anyone ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Network Unavailable

Never receive any text offer

Resolved! upgrading plan

Sim activation issue

I want to cancel my account

full payment transaction log

Resolved! New 3 G speeds,

voucher not working

Goodbye it was fun

PM exit survey $250 VISA gift card

trying to port a number says not available and it with bell

Resolved! LTE vs 3G Speeds in downtown Toronto

$20 Unlimited Talk Plan

incoming phone calls

Can't login to my account

Can't renew the plan

Resolved! Port to another carrier, can't login to PM anymore?

Porting issue - moderator please assist

How do I cancel my plan?

New Data Add On Did Not Start at Zero MB

Can't login

My service has been disconnected even though I have paid

My service has been disconnected even though I have paid

Galaxy S9 Buying Guide - Koodo $40/5GB

Switched to Koodo last week for the $40/4gb plan..advice on getting the $40/5gb plan now??

Staying with PM

SIM stop working but other SIM working on Phone

Invalid sim

Bye bye PM hello Koodo

Too many private message error

missing rewards

Anybody else having trouble getting logged into ac...

lost my SIM card

Promo 3rd mnth free

change program