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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Receive texts in the US

without getting roaming, AM I able to receive texts while in the USA?

Resolved! Can't receive texts, can send fine

Any advice? I can send texts and make and receive calls with no issues. But I can't get incoming texts. Haven't changed rate plans or phones or anything like that just started happening out of the blue this afternoon. Did recently get back from a tri...

1GB Bonus for New member?

Hi, I just transfer my phone number from fido to public mobile because I received a promotion message from public mobile said the new member can get 1Gb data for each month when sign up and keep a $35 and up plan. I ordered my Sim card on Dec.6 and a...

Resolved! No data on iPhone 6S

I've just switched to Public Mobile and I am not able to use data. PM documentation suggests to change APN settings but I can't get to them on my phone (not to the ones they show in the how-to articles). The ones I see don't have options that are nee...

no bonus for auto pay? @15 $plan ?

do we get bonus autopaywith the 15 dollar plan? last month I had 2 dollars on the 25 plan and this month I switched too15 plan but no bonus ????

why I cannot reply post?

I tryed 4 times still cannot reply post?

Confused about 1GB promo

Good day all, I have 2 separate PM accounts for each of my children on the lowest plan available (500mb+500mb@3G). I used one account to refer the second account. I signed both up many months ago a day apart. I recently heard about the Christmas prom...

Resolved! 1GB plan promo

New to Public here. When I signed up I got a promo for 1GB extra per month, as long as my account remains in good standing. You had to take at least a $35 plan to get it so I took the $35 plan. If I change to a higher plan in the future, will I still...

Resolved! how to restore the default greeting setting

Dial 1, can't find an option for the default greeting setting

Resolved! Can't use land line or other phones to access voicemail

Dialing 7785804001 or public # +*, neither works. I was asked the password and use my own phone number to access it.

i am having Gionee A1 mobile. is it compatible with public mobile sim

Resolved! Canada Wide Add-On

I purchased an Add-On for $5 that will allow me to take calls when I'm out of my home province and in another province. Does the add-on expire when I have used up the 500 minutes, or in 30 days?Public Mobile is unclear as far as I have read on the ma...

Resolved! Need SIM card PUK.

Greetings, Like the others I have *locked* my SIM card. Please prodvide me with assistance.@CS_Agent

Finally?

I went through hell. Pardon my French. I don't know if I can login again. Will it log me out? I.e. time out?I couldn't login. It wouldn't accept my password. I couldn't reset my password. I couldn't fill out a ticket. I tried logging in a zillion t...

Resolved! Do Add-Ons Stay After Plan Is Finished?

My phone plan ends tomorrow, and I have a few add-ons. Will I retain them after the plan ends? Thanks.

Resolved! Keeping plan active with phone off?

Hi guys! Let's say someone goes on an trip and leaves their phone at home, off, never powers it for a long period of time (several months, a year or more...) and keeps their plan active on autopay with a valid credit card (that won't expires during t...

Resolved! change plan

I have a phone plan for $20 which gives me unlimited calls within British Columbia I wish to change to the $25 plan which gives me unlimited talk Canada wide and 500mb data and a bonus 500mb with autoPay

Resolved! Calling to Japan

Hi, how can I make a phone call to Japan? My plan does not include the international call service and the Talk add-on does not include Japan either.----Intl long distance Add-On included countries: Canada, China, France, Germany, Greece, Hong Kong, I...

Resolved! Christmas gifts data and intl call

I just done redeeming my gifts 1gb data and intl call is there a expiration for this? Thanks

Amazon sim card stock eta.

When will Amazon.ca have sim cards in stock again? All I see is third party vendors at the moment.

lost phone have new number , how do I transfer auto pay to new number , how do I talk to moderator

lost my phone , have a new number , how do I switch my auto pay to new number , how do I contact a moderator , thanks Edited by computergeek541: e-mail address removed

Data

I have upgraded my plan but still can't send any MMS or pictures it's annoying

Resolved! Incoming Calls from US on 15CAD plan

The CAD 15 plan says unlimited incoming. Does that include the calls from USA as well?

Resolved! robo calls

I keep getting robo calls, the latest a Chinese voice, earlier today a call from the legal dept of CRA ha.ha. and then a computer service call offering a refund for a service I did not sign up for!!. How can I stop these calls. My land line with Telu...

Resolved! Issue with Free Holiday Giveaway: 400min INTL Long Distance

The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the inte...

Holiday Gift

I have tried several times to activate my free 1G, but it will not work. Can anyone help me please?

Resolved! roaming while in US to Canada

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

Intermittent Phone Service

I recently signed up for PM (Dec 2nd). At first my service was working fine for a couple days. Then it switched to emergency calls only for 2 and a half days. The service went back on by itself for a couple days then back off for another couple days....

Plan

Do you have a friends and family plan. I have a son who lives in Quebec; I live in BC. Can I sign up for both of us. If so which plan covers this.

I cannot receive incoming texts or calls

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

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