Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I want to port my koodo prepaid number over to my pm sim. Messaged the mod team 4 times over the last 4 days but no response. Am I supposed to contact someone else?
I'd like to add my friend's referral code, but I have already activated my phone.When activating my phone, I did not have the correct code and so the system would not accept it. I now have the correct code and would like them to receive their credit...
Hi,My credit card has been overcharged the last two months. The rewards are not being applied, and an additional $1.00 above the plan amount. Please advis (The payment comes as auto pay)
We are attemping to update a phone number, and the site keeps putting us back to the error page. The one that says 'Ok No! It looks like something went wrong'.It does this for pretty much any page such as viewing plan details, changing a number, etc....
Hi all, I bought a sim card on 25$ plan yesterday. tried isnerting sim in two different unlocked and compatible phones. But it says no service. on calling the number I bought it says number not in service. What could be the problem. tried activating ...
Hi All:My account is up to date, but before I was getting no payment error message.Now it is recognizing the payment, I am being given a prompt for long distance add-on to call my own Public Mobile Phone (A/c for which the payment is now recognized)....
i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks
When I tried to visit the forums page while connected though a hotspot (public mobile data) the page said I was banned. I then connected through my own phone's public data and can login fine. Is this normal? Why is this happening? Thx
I have a plan with pubic mobile and i called some one in the same city as me and it said it was long distinse and they were in the same city as me and it was telling me to buy a addon for my plan and i have 0 mins used so i dont know how its long dis...
I'm in a small town north east of Belleville and have been having a hard time getting a signal this summer. Is there a development in process i.e. mote towers or stronger signal?
Hi, I moved to the $15 plan from a previous plan and I realized this morning I have no service. Basically incoming calls go to voicemail and outcoming calls are not allowed. I tried to access to my personal account to dig a litle bit but I the system...
i have a 15 doller plan for my son and i put in 22 doller public mobile card and i missed one day late and now i cant pay it i have 24 dollers in my acc but i still cant pay for it and now my son has a phone with no calls or texts on it
I can't change plans as they do not populate once I select change plan. Ive tried alternate browsers. COokies. Nohing. OR, can I just start a new account with the same Simm?
I want to switch my other phone to pm. It's a flip phone will it be compatible on pm s network?
So I have been with Public Mobile for a while using an iPhone, and recently bought an used Google Pixel and switched my SIM card over. Everything seemed to be working well at first, but a day or two into I am realizing in my texting conversations tha...
Just read the news about Lucky mobile providing unlimited data at 128 kbps after alllotted 3g data is used for any plans starting at 25$. I know 128 kbps is super slow but i have used 256 kbps data for sending messages and even calling via whatsapp o...
Hello,I had upgraded to an LTE speed plan on Aug 14, payment was taken and I am still only getting 3G speed. I had read changes to data speed could take up to 48 hours but it has been 7 days now... Please help, thanks!
Hey I paid my bill on the 16th and you guys took out a second payment yesterday! I need to know how to fix this because now my account is in the negative
So i used my debit visa to pay and it took money from mu bank account but nothing showed up for money on public mobile. My money litterally went nowhere. Please please please
Hi, I just joined Public Mobile yesterday and don't have any service since I activated my account. I changed the APN to show sp.mb.com as I have the iPhone 6S and turned it off but it's still not working.... Not sure what to do next. My previous prov...
My service got disconnected even though I had auto pay on and now I can't log into self serve either. My password wouldn't work and when I click on "forgot password" they email me a link and I create a new password but that doesn't work either when I...
Why are my account charges different from my bank account charges? Why does it seem to included a different province than my current locale? Thirdly, why is the account number on my bank account different from the one that shows up on ‘My Account’ fo...
I bought a $20 and a $40 voucher at shoppers. I did not know public had such aweful customer service. Neither one of the vouchers work and I really don’t want to have wasted my money. These things are non refundable. I was told to wait for 48 hrs, we...
Hello, this is my first post so I apologize if this is in the wrong board. I am already with Public Mobile and currently have a build-your-own plan that has 3GBs at 4G LTE speeds. I was looking at some of the new plans and the $50 one is really tempt...
I have been with PM for 3 30 day plan cycles now with autopay set up but have not received the $2 off autopay reward yet.Help.
I am trying to reset my password but every time I type a new password in it says * I am using an incorrect password format. What the heck does that mean!? I need to get into my account to top up.... any insight? Thank you!
I am not receiving messages from paypal for the verification of account. What do I need to do
I need a moderator to help me reset my email so I can access my account.I do not receive the emails to reset.@Moderator_Team please help
