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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12175 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23090 Views
  • 183 replies
  • 25 Bravos

Locked out of account, NEED TO ADD ADD ON ASAP!

My account is locked due to too many log in failures, and when I try and reset the password, I never get the email to change my password. I need to add a travel pack asap please unlock my account. PM me for account details.

ashleybai by Good Citizen / Bon Citoyen
  • 942 Views
  • 7 replies
  • 0 Bravos

No incoming calls/text - 5 days

Like many others, I too am experiencing an issue with an incomplete port (no incoming calls/text to PM, but receiving them with my old provider). I've PM'd the mods and sent an email. Hoping to have this resolved soon as I'm now paying for two servic...

spiffjiff88 by Great Neighbour / Super Voisin
  • 440 Views
  • 2 replies
  • 1 Bravos

iPhone 6s Telus locked

Will a telus locked iPhone work with Public Mobile?  Do I need to do anything more than inserting the SIM card?

quikbeam by Good Citizen / Bon Citoyen
  • 2700 Views
  • 11 replies
  • 1 Bravos

6 days with incomplete port from Fongo

@Shazia_K Please assist me with porting my number from Fongo (VoIP provider). I have sent a message to the mods 4 days ago with no response. Opened a ticket and it has already passed the 48 hour SLA with no response. Not sure where else to turn to. I...

Mint by Good Citizen / Bon Citoyen
  • 1053 Views
  • 9 replies
  • 0 Bravos

Can someone help me.

It's third day now I got no response from pmHow can I send a private msg to aMod?I have sent 3 emails but no responsePlease help me. I even want to give up porting myNumber and use a new number but Rogers can't cancel because a port requested is need...

Denwong by Great Citizen / Super Citoyen
  • 835 Views
  • 18 replies
  • 0 Bravos

Suggestion to fix porting issue!

I've been waiting for over a week for PM to complete my port. I haven't been receiving calls or text from anyone... and I need it for business and personal purposes.I put my old sim back in and realized that it works. My question is, if I log in to m...

Bart by Good Citizen / Bon Citoyen
  • 605 Views
  • 5 replies
  • 0 Bravos

porting issues for a week pls help!!!!!!

@Shazia_K, I have sent you and other moderators with all needed info via pm 3 times, but NO response. understand that you and other moderators are extremely busy with this promotion. But I've been wating for a week now and get double charged(PM and R...

Port issue PLEASE HELP

I have been very patient for the last one week but since I've never heard back from any of PM or emails that I sent to moderator, now I doubt even my PMs were read and I will get help. I almost give up with this stressful situation since I am missing...

jungrak9 by Good Citizen / Bon Citoyen
  • 560 Views
  • 6 replies
  • 0 Bravos

Resolved! Text messaging plan options

Would it be possible to add two other options: unlimited Canada wide and unlimited North America. This would help people to choose an option that would be more beneficial to them.

memetis by Great Citizen / Super Citoyen
  • 396 Views
  • 1 replies
  • 0 Bravos

Resolved! GOOD NEWS! Success Story

Hey everyone, I wanted to start a thread for people to share their November 2016 success stories. I want to see some "I successfully ported from <insert your old carrier here> without any problems" or "I had some problems at first, but PM did <insert...

vroomr by Good Citizen / Bon Citoyen
  • 2293 Views
  • 17 replies
  • 2 Bravos

Resolved! How to invoke new US roaming?

I bought the new $20 US roaming package. I'm in the US now (Watertown,NY) and no service on my phone except for emergencies. How do I make this package happen?

fosibehr by Good Citizen / Bon Citoyen
  • 1512 Views
  • 8 replies
  • 0 Bravos

Can't receive text/calls, one week later...

@shazia_KYou are the only mod I've seen active on these forums. Please help me complete my port. It has been a week and still no phone calls or texts received. I've messaged you and other mods with my phone number, name, sim number and old account nu...

ltalis by Good Citizen / Bon Citoyen
  • 560 Views
  • 9 replies
  • 0 Bravos

Resolved! Text message issue

Why can I sent text message but not receive them? I have restarted my phone several times, done network searches - all without success.

memetis by Great Citizen / Super Citoyen
  • 410 Views
  • 4 replies
  • 0 Bravos

Help me!! Porting problem

I sent message to one of MD last Saturday and still haven't got any reply.I understand all staffs are busy cause of promotion. It is better than other user not to pay 2 carriers cause my daughter's is Fongo now.However she keeps asking me when the nu...

canavan by Good Citizen / Bon Citoyen
  • 308 Views
  • 1 replies
  • 0 Bravos

Resolved! APN Setting Selection

Found this in my APN setting.... No matter what APN i select, the data works fine. Which one should i use?

Screenshot_2016-11-24-09-06-44.png
Civic_E by Model Citizen / Citoyen Modèle
  • 969 Views
  • 3 replies
  • 1 Bravos

WAITING FOR COMPLETE PORT SINCE 11/17

Is ALL CAPS what I need to do to get some service? I missed an very important phone call because of this! I've tried to be patient but I paid $120 for a service that hasn't worked correctly for a week. Pardon my language but..... WTF?!    

aphantom by Good Citizen / Bon Citoyen
  • 1324 Views
  • 22 replies
  • 0 Bravos

Resolved! Was told it would take 72 hours for port, still no change 5 days.

@Shazia_K I PMed you earlier this morning regarding this issue and now after 5 days I need this fixed ASAP:Saturday night - ported from KoodoSunday night - I PMed mods (including Shazia) and opened an email support ticket.Monday - no update, no respo...

TP0703 by Great Citizen / Super Citoyen
  • 2179 Views
  • 25 replies
  • 2 Bravos

Attempt to re-port my number ?

So I have been having issues since my stuck port one week ago. I transfered over from Bell and immediately got a welcome text from PM. My data seemed to work and text messages out went to my husbands PM without issues. Calls coming in did/do not go t...

StephanieD by Good Citizen / Bon Citoyen
  • 979 Views
  • 5 replies
  • 0 Bravos

90-day plan renewed , but doesnt work

i renewed my 90-day plan $120 with autopay yesterday(Nov.23 ), but doesnt work , try to commnicate with online help but says email account not matched , what should i do ?any help ?.thanks

franktsai991 by Good Citizen / Bon Citoyen
  • 419 Views
  • 1 replies
  • 0 Bravos

Text from your computer, sync'd with your Android phone & number

MightyText   Text from your computer, sync'd with your Android phone & number Text From Any DeviceSend & receive SMS and MMS from your computer or tablet, using your current Android phone number. Messages stay in sync with your phone's SMS inbox. Pho...

TAPS by Good Citizen / Bon Citoyen
  • 715 Views
  • 3 replies
  • 0 Bravos

No LTE from public mobile. Only 4g.

I am not getting any LTE connection.I switched my note 5 from Wind. At first I was only getting 3g. After going through the forums I encountered two methods to try and fix this; 1. change the sale code to TLS from GLW. this factory reset my phone and...

wtran88 by Good Citizen / Bon Citoyen
  • 608 Views
  • 2 replies
  • 0 Bravos

Zenfone 3 Laser LTE Work on PM?

LTE band 1(2100), 2(1900), 3(1800), 5(850), 6(900), 7(2600), 8(900), 18(800), 19(800), 28(700), 38(2600), 41(2500) Does not have band 4 so i'm curious as to if it will work. I live in the Toronto area. 

damdoom10 by Great Neighbour / Super Voisin
  • 1881 Views
  • 18 replies
  • 0 Bravos

Just received my SIM card, ordered on 15th

I ordered my SIM card on November 15th and I received it today finally. I am definitely still interested in the promotional plan as this will help me push away from Rogers. I have all the confimation info ready. Not sure what the instructions are to ...

sosamosa by Good Citizen / Bon Citoyen
  • 715 Views
  • 5 replies
  • 0 Bravos

If Prepaids replaced Postpaid, what would it look like?

I was thinking, and imagining, what would the Telecom sector look like if Prepaids ultimately replaced Postpaid, all the bells and whistles, BUT no credit checks, grace periods, and the Roam was done by Add-On Only, and Short Code stuff was still acc...

makkahn28 by Mayor / Maire
  • 395 Views
  • 3 replies
  • 0 Bravos

Resolved! Calls stopped working, after working briefly

I ported my dad over from Telus, it took a day for the phone to start working, but he was able to make and receive calls on Monday, Tuesday morning he was only able to text, calls no longer work.  Any  idea why it would stop working?   Whenever he tr...

How do I reactivate my suspended account?

According to my self-serve page, my account has been suspended. 30 minutes after the deadline (so, I'm nowhere near the 90 days) I paid my due amount in full. It says my available funds are $135, but how do I use those funds to activate it? 

SarahMichele by Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

Resolved! Mobile friendly self serve?

I understand an iOS/Android app requires time and may or may not be in our future. The community has a mobile friendly webpage however, and so does the main PM webpage.Would it be easier to create a mobile friendly self serve page opposed to an app?*...

cc21 by Great Neighbour / Super Voisin
  • 655 Views
  • 3 replies
  • 0 Bravos

not receiving calls - newly transferred number

I transferred my number from Rogers this weekend. I can make calls, however I can't receive them. When people are calling me, they are redirected to Rogers automatic message saying that I haven't set up a voice mail. Some recipients (but not all) don...

roschinenko by Great Neighbour / Super Voisin
  • 1243 Views
  • 8 replies
  • 0 Bravos
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