Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi, im trying to update my credit card up everytime i try to update it wont accept it/ denies it. it tells me to call my credit card. i did call and they said they did allow it to register but the public mobile website wont allow it. can someone help...
this is completely unacceptable.i'd finally gone through the nightmare last month, and now here we go again.same problem. i don't have the data even though i received the message from Public Mobile, saying my plan is successfully renewed 18 mins ago....
Hey! I changed my plan from 25$ to the 15$ plan ! It says my plan is active but I can’t send texts or use calling? Anyone else have this issue ?
This is the second time I have received a text saying I have used 95% of my data. The first time I got the text about a month ago it said 75%. I checked my usage on the portal and both times it has been less than 50%. Is anyone else having these mes...
Hello, My PM plan is $40, and I have set up autopay($2 rewards/month) and my estimate bill is $38/month. However autopay system charge me $40 without tax every month. I wonder how they deduct my rewards? My understanding is they charge me $38 every m...
I just activated my new SIM card and wanted to port my old number over. I entered my old account info and SN correctly but i made a typo for the number i wanted to be ported over. So my SIM says its activated but with a completely wrong number not f...
I joined Public in Dec 2019 and the plan at the time offered a bonus 1gb. I am wondering if this 1gb resets each month or if it's a one-time 1gb? Reason is because I got a text that I'm at 95% of my limit when my cycle was just renewed. I also saw ot...
I have an activated Public Mobile phone. All is fine, great service, but I wanted to add some extra data. The problem is there is no cell service at my home to receive the verification text message to create an account. I assumed I already had an acc...
I was helping a friend register their new sim but we ran into problems. After completing step 1 Account Setup under Activating Sim we clicked the continue button. The screen showed active for a long time before we received a message saying not to pan...
My account has been suspended due to insufficient funds, even though I am on autopay and received my autopay notification. When prompted to pay, it doesn’t give me an amount I need to pay and when I select amount due, it tells me my account already h...
My acont is block out im forget my password and question
Can anyone help me with this please?
Hi all,I want to say how much I appreciate this company. We've just experienced a horrendous road trip south to the US to get an aged parent from Arizona and bring her back to Canada. We didn't feel safe flying and certainly didn't want her to get on...
I need account I can't make one because my SIM card is broken and I can't get the code so I can set up account I got a new SIM card but can't use it because I need account to change it please help
I was wondering what the cost is if I go over my 250mb limit.I cant log into my account currently, to add more data.
Can I use my MasterCard debit bankcard to pay for my plan on March 30 2020
I’m getting a all-circuits-busy message when dialing out but I’m able to receive phone calls. Any ideas? Thank you.
Hello Community, When I attempt to submit a ticket to the moderator team from the SIMon interface, I am directed to a 404 page. I need a moderators assistance in porting my number from my koodo account. Regards, Wax
We recently moved from the US and parked our former US landline phone number with Anveo, which forwards calls to our Public Mobile phones really well. Text messages, however, either forwarded through Anveo, or originating from Anveo's SMS web tool, w...
When someone leaves a message, while I’m on the phone, the voicemail button won’t work.what can I do to fix this? I’ve already done a hard reset. I’m working from home so it’s important that I can use this feature. Thank you
I have been going through the 6 steps to activate online and the system has been stuck at step 3 for an hour and it only shows 'processing' at the bottom. There is no way this should take so long.
Hi PublicMobile community, Just curious about the services regarding missed calls. Because I believe other providers have certain notifications so that the recipient will ‘never’ miss anything. 1.) If I am in a middle of a call, and someone calls me...
Hi just switched from koodo mobile to this one. everything works great but when i switch my data on its not working at all. Yes i checked for airplane mode restrictions etc. Ive tried it all. I feel like its not been activated properly.. Someon p...
How can i log into self-serve if i forgot password and answer to my security question?
Tried to change plan from $15 to $25, top up 2 x $25 = $25, account balance showed only $25, but was told unable to change the plan
My $40 bill was paid March 12th but for some reason I can't call out to anyone. I get an automated message telling me to change/pay my plan. The payment was received and I can receive phone calls and texting/data isn't an issue. How do I fix this?
My current phone died, in the process of buying a new unlocked phone will I be able to use my sim card in my new phone or do I have to register it with PM? Yes, I will make sure it is compatible but once that is done and I know PM works in that phone...
Hi Everyone, There are so many people who are generating new posts but really should be searching the current threads first for the answer. Same questions, same answers. And it's so easy to use the search bar!Step by Step Ooohhh Baby!At the top of t...
I cannot make outgoing calls now.
I am looking to purchase a plan with publicmobile, but I want to pay myself every month rather than autopay. Is that an option? don't see that written anywhere.
