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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port status

Hi, I ported my phone number in last night when creating a new account. I used my old pin, which I'm 99% sure is right. Incoming calls are still going to my old sim, so if I was wrong and it failed, can I give my old account number to a mod to try ...

Resolved! Mobile data to save on Samsung J5 (2016)

Hello,I have just got a Samsung J5 cell phone, so I am still learning to use it. I have 2 questions: 1. Whenever I turn the phone on, the phrase "Emergency Mode" appears just below the PIN pad. I thought my phone is already activated so this sign ...

Calls not being completed

Hello, My phone number is xxx-xxx-xxxx. When I try to make a local phone call I immediately hear a message that says "sorry, we cannot complete your call. You do not have an active long distance add-on..." Can you help me sort this out? I have not be...

Not receiving calls in the US

Hi all, Currently in the US and just setup my account and ported my old number. I am receiving text messages fine, however I cannot receive calls. Do I need to have a US roaming package to receive calls as well?

Resolved! Can MMS only be sent on data or can it be sent on Wifi

I cant seem to send any pictures via text without having data on. Is this standard practice or am I missing something that will allow pics via text to send on wifi. Thanks

Resolved! Plans renew

My plan renews tmo and I jus updated my plan and it took the money out of my account already with the new plan started, so would I lose what I jus paid for tmo bcuz my plan is going to start over tonight? Fk I hope not cuz that was lots of money. Sor...

Resolved! US carrier used for New Roaming plan

Which US carrier will be used for the new roaming plan for USA that was recently announced?

International text outside Canada

Hello all,Im leaving for 3 weeks outside Canada i have unlimited international text ,so can I receive text in abroad or I can send only or both possible? Is there any possibility or any add ons? Thank you

Texting not working when changing province

Went on a small trip from Manitoba to Saskatchewan. Was able to send and receive texts shortly after crossing the border in the afternoon but stopped working in the evening. Could still send pictures through data. Texting was impossible until one hou...

Data didn't get renewed, currently on a plan that includes 500MB

Have autopay setup, haven't had an issue in over a year. For some reason data didn't get included in the renewal this month. No sure how to get this fixed... Thanks

Resolved! Change to new plan

Hi,I want to change my plan to the new special offer"Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus" Does this $25 include the loyalty and autopay discount? I have $5 for loyalty and $2 for autopay. So, would my plan be $25 minus $7 = $18/mth...

Resolved! Cant Perform Password Reset Due To Wierd Error Message PLEASE HELP!

Hi, Tried to reset my password but received the below error message that prevents me from proceeding to next steps. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Please help!Scott

Sorry we can’t complete your call ! You don’t have active long distance add-on

Hello ! I am getting the prompt or message about not having active long distance add on on my cell phone plan even though I am dialing local numbers. it started happening 2 days ago, I can see that my account is in good standing. I was able to call l...

Resolved! Unlocking phone

I need to unlock phone

Unable to send/recieved sms

I recently came back from the US, i had added call and text addon. This add-on recently expired and now I am unable to send or receive texts. Have sent a message to the mods, wondering if anyone here has any suggestions. Thanks, Hanif

Hearing someone pressing a keypad while on a phone call

this was happening when i was speaking with my parents, i thought maybe one of them was talking on the phone with me while the phone was being pressed against their ear/shoulder. i told my mom to stop pressing the buttons and she said it wasn't her, ...

Resolved! Porting number

How do you port over oldnumber if TELUS acctis inactive

Resolved! reward

I have referred my famil member to join public mobile since Jul 4 2019, but i didnt get $1.00 off from auto pay and my family member didnt get $10.00 too. I know it will use code for referral from Jul 24, the agent inserted my phone number when he pr...

Resolved! Minutes not working

Hi, I went for the cheapest plan for 1GB like an idiot and used up my data very quickly. I decided to add 200 minutes to my existing plan but the minutes are not working. Why aren't they working on my phone and what do I need to do to resolve this ...

Not Receiving Text Messages

Incoming text messages stopped working this afternoon yet outgoing text and incoming MMS work fine. I had a US Roaming add on end today which i see in an other post has sometimes caused this condition. I have sent a private message to the moderator t...

Autopay Reward Not Applied

Just wondering if anyone else has had issues with autopay reward not being applied after a sim card change? I've been with PM for just shy of a year and this is the first time it hasn't gone through. My card was charged for the full amount of my pl...

Resolved! Consolidating accounts

Hi, I have 3 accounts that I pay and look after. One for my wife, one for my son, and my own. Is there a way to make all the accounts accessible under my login instead of having to login and logout to each account?

Resolved! plan expired and autopay is gone

Please anyone help me! I logged in on my account when I noticed that my plan is expired. I am on autopay not it shows that I am not. I updated my visa information on the account and try to make the payment but it says its unable to process the transa...

The option to change the MMS or SMS settings is not visible

I have an iPhone 7 which is up to date on the latest iOS but after installing the SIM card I am not able to see the normal screen for changing your MMS or SMS settings. The only thing visible under network settings is the Personal Hotspot APN settin...

Phone unlocking

How do I unlock a phone with public mobile?

Resolved! Port Number Problem

I attempted to port my number from the old provider today, but the number was deactivated prior to attempting the port with public mobile. My number is half working now; I can text and make outgoing calls, but not recieve. I contacted Bell and had th...

Resolved! I am currently new with public mobile,and I'm loving it so far

My cousin is the one that told me about this phone company and its truly great, i haven't had any problems but I forgot, to say that's she the one that for referred me is it too late, for us each get the one time credit of $10?

Resolved! Addon data

I bought 1 gig of data and it’s not working and got charged 30$ what should,i,do

Tying to activate SIM card

I am trying to activate my new SIm card. I keep getting an error saying "unable to verify credit card information." I have tried twice with correct information. How can I get my SIm card activated with autopay?

Resolved! Reregistration

I inherited a phone with a PM SIM card and the account was closed. Can I create a new account under my name and reregister the SIM card and at the same time port my existing mobile phone number from another carrier?

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